Nebraska Furniture Mart
reviews and complaints

NFM delivery personnel installed an LG dryer at our new house. The dryer vent pipe was not connected properly and as a result lots of lint we're coming out of the dryer vent. I called NFM and talked to a customer service rep named Derrick, who provided me the customer service number of LG and asked to contact them. I tried to tell him that it's not an appliance problem, rather an installation problem caused by NFM delivery personnel. He sounded very rude and somehow wanted to terminate the call quicky and disown any responsibility for their installation mistake.

I had a Leather recliner sofa deliver to me on 8/29/22. In March of 2023 the power to one side of the sofa recliner stopped working. NFM sent someone out to look at the first of March. I was told a part would need to be ordered. Here it is April 26th, after several calls to customer service I still have not received word on when the part will be in and my recliner repaired. I am frustrated beyond believe as I rely on the power recliner to assist me.

Could I please get an update as to when the part will arrive and when the recliner will be repaired. No more check back in 2-3 days, I have done this several times and completely done with it. I reached out to Tina Richter via email as well at tina.[protected]@nfm.com she also had called and told me the same thing. Check back in 2-3 days. How many more 2-3 days will go by without a response.

Please contact me at [protected]

Brent Cantrell

10521 E 43rd St Apt 641

Kansas City, MO 64133

[protected]@gmail.com

Order SP: [protected]

SKU [protected]

We bought a Nanoleaf Canvas 9-Piece Smart Kit from the Nebraska Furniture Mart at Colony,TX today (09/10/2022) for $162.36. Brought it home and opened the box to install it. We found one of the connecting chip to the light panels broken. We put the box back together and took it to the store within 2 hours of the purchase to have the item replaced OR refunded.

The customer service department took the item back for inspection to the back for 10 minutes.

Then the lead Danielle came out and very rudely told us we are denying the return using store discretion.

In her words "We only do returns or replacements for defective items not damaged items. There is no way we sold you a damaged item and we are not taking it back. You did not bring the item back to us in the condition you bought it!". The whole conversation went on for close to 90 minutes!

We have been customers of NFM for years and have bought items worth 10s of thousands of dollars from them. This is by far the worst customer service experience I've had with them, especially with Danielle who is apparently a Customer Service Manager/Lead. She does not have any empathy for the customers.

I have no words to describe how disrespected and cheated we feel about the way our family was treated at the Customer service window by Danielle.

She essentially said that we broke it and are trying to pin it on the store.

I am filing this complaint on every forum I can find and am definitely never going back to Nebraska Furniture Mart for anything again!

8/22/22 When I call Assurant on my Maytag Dryer I was honest about what happen, I need to get some items dry I was visiting a family member 90 miles away in the hospital. I didn't see it but I clean the dryer screen, and put it back in when I looked fast it seem I had shoved a little sox in there.. The dryer seized real quick so I shut it off. I guess if I wasn't honest with the person on the line, I might have got someone out to fix it. I have always taken good care of my dryer, careful not to over loaded it so I would break the belt. Fixed the gas by a company when it jared loose. If I knew how to take off the front I would have already gotten it out of there. That person who I could barely understand, would not get me a manager. Your worker Devin did all he could do and was polite. I think a accident would be something falling on it, and shoving it over or hitting it. Next time I need something I will not use NFM and have been a customer for years. I was honest about what happen and see where it got me. This company does not want to help at all.

I placed and order [protected] for item number 4133536. I paid 4004.35. I got a pickup date for 2 weeks then i got mail there is a delay till 12 wks., i was ok with that too. Few days later email comes your order is cancelled, i saw increase in price 4.5 times. I spoke to max floor manager 2 days ago extension 69112. He said he can't do anything and i can do whatever i want to do, I insisted to talk to store manager, he said i have to talk to Lisa She will call me it has been 2 days, i called 10 more times every time i got message she will call me back.

I bought a bed from Nebraska Furniture Mart for over $4m000 and took out the extended warranty from Guardsman that is good until Sept. 23rd, 2025. After movers moved me, the bed was terribly uncomfortable, so I call Guardsman at [protected] to make sure the movers put it together correctly. They advised even though the warranty is good until 2025 I didn't report the incident within 10 days so they will not do anything about this.

I called them back and explained I went through a very terrible divorce and had to work 3 jobs to keep from having to live off the streets, and lost both parents, etc. so I didn't get it in within 10 days could they please just come out and make sure it's assembled correctly. They told me, just send in the paperwork they sent to me and they would.

So... for a second time I filled out their cumbersome paperwork & tried to send to them via the website they furnished me guardsman.inbound#guardsman.com but I can't get the paperwork processed through as I receive the following msg.

No Service Agreement was found with the entered information.

Please verify data for accuracy.

Contact Customer Service at [protected] for additional help.

This made it so I had to snail mail the paperwork to them again - costing me more postage since I had already mailed it to them the first time.

I get an email response (see below)

From: [protected]@amyntagroup.com

Sent: Wednesday, July 6, 2022 2:03 PM

To: [protected]@outlook.com

Subject: Service Request Response: [protected]

Guardsman

This message is sent from an email address that does not accept replies.

Do NOT reply to this message.

Claim Number: [protected]

Dear Robert Dean,

Thank you for submitting your claim to Guardsman. We have carefully reviewed the information that you provided and compared that information to the coverages and exclusions of your Guardsman Protection Plan.

The information below provides a description of each item for which you filed a claim, along with an explanation for each item. Based upon the information that you provided, your claim is not eligible for service for the reason(s) below:

Adjustable Bed-Queen - Inclining/Reclining Bed Mechanism - The stain or damage that you reported has not been considered for coverage because the required timeframe for reporting the stain or damage was not met. This is indicated under the section of your protection plan titled "Requirements for Requesting Service." In some protection plans, this requirement can be found in section 2.

Adjustable Bed-Queen - Inclining/Reclining Bed Mechanism - The damage you reported occurred while the furniture was in storage, or was being moved between residences or storage. This damage is excluded from coverage under the section of your protection plan titled "Non-Household Environments." In some protection plans, this exclusion can be found in section 8.

Adjustable Bed-Queen - Inclining/Reclining Bed Mechanism - The claim you submitted has not been considered for service because the required documents were not returned within the period required by your protection plan. Your protection plan requires you to return the claim form and required documents within the period of time set forth in the section of your protection plan titled "Requirements for Requesting Service." In some protection plans, this information can be found in section 2.

We encourage you to refer to your protection plan for complete information about coverages, exclusions, service procedures, and the length of coverage.

Thank you for choosing Guardsman.

Sincerely,

Guardsman Customer Service Center

[protected]

They told me they would come out after I explained the situation but only getg the same response I received the first time. They have NO email address I can send to.

First off; if the warranty is good until Sept. 23rd if 2025 they should take care of the issue. Second off; they said they'd come out, so why another denial? The bed was extreamly expensive & I want it taken care of.

Bob Dean

[protected]

June 8, 2022

I purchased a Samsung Microwave Model #MS10M8000AS Serial Number 083V7WRN801288T from Nebraska Furniture Mart less than 14 months ago. It worked fine yesterday, but when I tried to use it today, it will not even light up. I moved it to another plug in my kitchen with a different circuit, still nothing!

We have had no rain or adverse weather in several weeks, so this is not the result of weather interference.

I am sure you will agree that a Warranty of Fitness on this Microwave is well over 2 years.

Obviously I purchased a defective item and Nebraska Furniture is at fault.

It is useless to try and get the cooperation from the customer service department of NFM. They are judgmental, unprofessional and rude simply to avoid dealing with my complaint. To use the paraphrase" because you are represented by legal we can not longer speak to you" is ridiculous! My complaint was filed with the Federal Trade Commission and Texas Attorney General Consumer Protection Agency. NO where does it state that they represent me legally.
I have been battling with this matter since I purchased a NuWave air fyrer back in 2017 and returned it within a month for the drawer not closing properly to the store in The Colony Texas where it was purchased.

I have been paying on a Nfm credit account for 5 years. I have well over 1000 available. I tried to purchase a 499 computer online. Shortly after I received a phone call from Nfm credit and she informations me that they would need to pull another credit report to make the purchase. She stayed that available credit does not mean that you can use the amount available. It is their description, even if your credit with them is great.

we bought a washer & dryer from you on [protected] and have yet to receiver it
you called and rescheduled it and then when we were suppose to get it you called and rescheduled it again and now we were suppose to get it today 7-7-2020 and you did not even call us we had to call you and now the guy at customer service cannot even tell us why we will not get it today but said we will get it the 14th instead.
I would like to know why we are not receiving our merchandise?
We have been out of a washer now for 2 months now and this is getting really old we have been shopping with you for over 40 years and have never ever had this trouble with you guys very disappointing wish Misses B was still around at least we knew her i could have talked to her

I bought a recliner lesson 2 years ago it is a microfiber chair electric recliner the headrest is in bad shape the footrest is crooked now on the left arm it's tearing it's not comfortable anymore at all I'm just so disappointed in this chair that I think it's very unfair we can't do any work till that as to no resolve. I was told I could have a new headrest but I had to be without my chair for a week I am a senior and I only have a loveseat I need a chair to set in even though uncomfortable I have let as many people in my community know

Hello I bought a warranty with nfm and the tv I have is broken had a repair company come out still not fixed and the company they sent damaged my tv and now after 5 times of going into the store I'm told they need a different company to come check it out but he don't make appt? I have to jump when he's ready ! And the company who damaged my tv I'm stuck asking them to pay for it ! Nfm says it's all on me help I'm getting no where and really frustrated by this it's bad business and customer service

I call into the customer service line this morning because I wake up to my fridge leaking water. I get connected to a customer service person named Mystic. She finds out my info. She checks to make sure that my 5 year extended warranty is still warrant. She goes on to tell me that I can call LG directly cause that's who the warranty is with through Nebraska. But you see I got it through Nebraska so why would I do that. But she then goes on to Tell me to wait for then put me on hold for a few mins. Comes back with an appointment 4 days later. Now I understand that only the appliance is covered. But my fridge is leaking water on my wooden floor. I go to tell her is that the earliest appointment available and she starts talking over me. For the next few mins whatever I say is ignored and she keeps talking over me. Very rude and disrespectful. When I try to stop her from talking over me she still does it. I tell her my floor is getting wet as we speak and she say sorry only the appliance is covered in a very condescending tone. I'm not trying to get my floor repaired by her I'm trying to see if I can get an earlier appointment than 4 days later. She tells me I can call LG on my own. But then when I try to tell her to give me the number she starts talking over me yet again. It is very frustrating to pay for a servives and be treated like I'm asking a free handout. I asked for the supervisor. She was very rude then and kept talking over. I was connected to him 45 mins later and he tried to help me as best as he could with whatever was available.

Went to the kck store today to complete my living room and dining room remodeling. I had already purchased the key furniture pieces and now was going to buy coffee table, end tables and sofa table.
First stop, living room area. A sales person asked if the could help. we said yes and explained what we needed. She informed us they had moved the tables and she didn't't know where things were. Wow—. Okay, we'll go search ourselves. Walked the area, found some potentials and needed help finding a sofa table. We went for another sales person. Well, surprise, she responded with same response.
We decided we go downstairs and look at the console tables and see if we'd have better luck. We did find a very helpful lady. We found the tables and added a bookcase and a console table. She keyed it into system and explained the sales tax would be taken off at register and told me the estimated quantity would be $1258. On the way to the register, I got another card for two lamps and they would be $240 after tax removed.
Went to register and they rang up. The furniture price did not match sales lady's estimate. The girl working the register couldn't explain the difference—so she called her manager. She couldn't explain. Mgr tried to get sales lady to explain— she was not available. Then she called over a floor mgr. she hemmed and hawed and finally came up with ‘the price already had sales tax removed'. I said that is not what the sales lady told me — she told me the price it should be. Are you telling me your sales people don't know how you've priced your furniture? Not only did the living room area not know where and what furniture you have — now I have been told they don't understand your pricing? The floor mgr treated me like I was an idiot. Well, I am a forecast mgr and work with numbers all day long— I would bet I am more mathematically inclined then them all. It is amazing that the lamps worked out to the estimate of $240.

Needless to say, this day, at your store was very discouraging. I have shopped here for years. One sales person, okay, it happens. Two? Maybe just a very unlucky day. But three!? No.
I know I am only one person, I will not impact your
Business but I can't be the only customer to experience this service. But service like this can have an impact, it starts with one person, then a handful and before you know, it snow balls — social media Speeds this expansion.
I don't expect anything from you but I am so frustrated with today that I can't continue to give you my business. It is all about service.