The complaint has been investigated and
resolved to the customer's satisfactionResolved Navy Federal Credit Union — Taking money and not authorized
resolved to the customer's satisfaction
Taking money and not authorized to take it. Not only taking money from one acconut to use in another account but taking money from a totally different bank and putting that money into a nfcu account. What they do when they have your banking account information from any bank is unbelievable.
First I had a payment that was behind which I was not aware because I was the co-signer of the loan for my husband. Therefore as soon as I found out the account was past due I went up to the bank and paid all the late fees to made the account current. Then I talked with one of the bank officers in her office. I ask her could I set up an automatic payment then she advised me that would be good. Therefore, I set up the payment for nfcu in her office to began receiving 300.00 every two weeks which the loan payment was only 269.00 a month to pay on the loan account that I only co-signed for. However, a couple of months later I notice money was being taking for the loan account it was the extra money that I was paying toward the loan. I went up to nfcu and talked with the same lady again and I said there is some money being taking off the loan payments that I am trying to pay off. She looked into her computer system and said they had been taking the extra money and paying on another account that my husband is behind on. So I asked what account is this and how much does he owe. She said, it is against their policy and she could not disclose any of that type of information. I am confused I tried to pay the loan account off, your taking the extra money that I am paying to one account and put it towards another account. You have no authorization to put this in my husband’s account that I knew nothing about. Anyway, I stop the payment and start going up to bank to pay the bill once a month $269.00 instead of every two weeks. I felt like I was caught in the middle and fighting to payoff an account.
I got caught up with trying to pay that bill and other surprise bills that were coming my way that I knew nothing about these bills. Therefore I was late on my own credit card bill (Out of 10 years I have only be late 2 (Twice) on my credit card) so they called me on my job and I gave her my account number to my other bank to pay the bill which was a 120.00 then I told her I will set up a payment for 100.00 to go to my credit card account she said she would send me a form to sign so that I can setup everything. Anyway, she took 120.00 which I authorized. She asked me if I wanted to pay the 100.00 now along with the $120.00 because the next due date was coming up soon. I told her no just only pay $120.00 and without authorization she took it upon her own to take the $100.00 anyway from my account from another bank which I did not authorize. Now 3 days ago another $100.00 has been taken and paid to nfcu towards what I do not know.
Someone needs to really check this bank out on how they treat their customers and how they handle their accounts.