Pure Nutrients
Reviews and Complaints

I can't say this is a real scam but from other complaints I have read - it qualifies. I took advantage of what the company called a "FreeTrial" I didn't even open it when it arrived. My credit card company called and asked me if I knew that I have a 93.00 charge to my account. It was past the 14 day free trial period; so I got charged for the so-called free sample (which I never used). When I called to cancel they told me it was after the 14 days so they had charged my credit card and had also sent another monthly supply. So now I am out over $200.00! I canceled (I hope) but was told I could not get any money back for the bottles that had already been sent.Even the so-called "free sample." I am on a fixed income and want my money back.

Three billing names so far, Bait and Switch, bottom line they are robbing the public with deceptive practices. Use Dr. Oz, Oprah. Natures Cleanse By far the best and most comprehensive colon cleanse product that we tested. It was highly recommended by Dr Perricone on Fox News during his segment on Superfoods for weight loss as well as on Oprah Winfrey. Our of the 35 products we tested, it got the highest grades from effectiveness, easy of use, taste and quality of active ingredients. Each of our 5 testers lost between 13 - 16 lbs in roughly 3 days of use. All reported having more energy and a less bloated feeling stomach. Natures Cleanse was the most effective colon cleanse product we could find on the market. They actually guarantee your satisfaction and provide a free 30 day trial. Credit Card billed 5-6-09 by healthyonlineliving.net $5.95 Shipping Easy Genuine Cleanse $5.95 Shipping 5-21-09 by Nature Cleanse Pure Nutrient $88.00 Called company and complained, Offered several specials no refund, Called credit company informed them of double charges. Credit card company removed the disputed charge. Called Natures Cleanse and cancelled order, spoke with John at 4:00 PM 5-12-09 was given cancellation number jn4627902. Credit card again billed posted on 5-24-09, this time by Nature Cleanse Pure Nutrient, for the sum of $88.00, Called credit card company and again complained of fraudulent charges. This company has used three different names for billing since 5-6-09 till 5-24-09.

Natures Cleanse, by Pure Nutrients is a total scam and rip off. I saw a few months ago these products being sold on SOCIALSTEALS.com. I started to investigate, and months later I found out who was behind this scam. The name of the company is Intermark Media, now IMM Interactive ( www.imminteractive.com). The president of this company is Mike Krongel, who ran this scam, using his affiliate network to dupe consumers to buying his product, who I found out is now being sued by the FTC, for false advertising and promoting these scam products: http://www.ftc.gov/os/caselist/1023232/index.shtm . The number to the company is: [protected]. They were behind Pure Nutrients, as well as many other scam products such as Eternal ResV, which I also saw them selling on Socialsteals.com. Report them to the BBB, FTC, and your Attorney General, and stop them from doing this ever again. The FTC is already taking them down, but I’m sure our complaints can only help their case. Pure Nutrients SCAM! Intermark Media SCAM ! IMM Interactive SCAM ! Social Steals SCAM! Socialsteals.com SCAM !

I have tried the product for several months, and decided I do not want to get any more shipments. I have tried to call their customer service number for the past 3 days, and all I ever get is a busy signal.
They did not include any website or email contacts with the shipment paperwork .

I ordered a 14 day free trial of thier prodeuct that was from the Rachel Ray show ( she has removed this product from her site). The product gave me a skin reaction. I called then to cancell 3 days after it arrived.
That was in Oct / 09 and an other shipment arrived on Nov. 13th /09 and I was charged $93.95 for this one bottle of 60 pills. Shame on me I did not do my home work on this one.
So beware of this company. Theri customer service is past being bad, are all like a bunch of robots, reading a script. They were not helpful at all. When I said I had called and cancelled and had the confermation # they told me they had no record of it, there for they could charge me for it.
My credit card company put a hold on my acount when this company came up with a charge on it. When I call them they told me that they had to many complaints on them and would not releace funds with out speaking to me. So I would think be for useing them.

On 9/25/09 I ordered a free trial of the ColoDetox XR from Pure Nutrients via the web. I was supposed to have 14 days to try the product and then cancel before incurring the cost of the next month’s supply.
On 11/14/09 I received my first delivery of the product. It contained a bill for $93.95. So I called to cancel because I changed my mind about it.
The customer service rep said that I received my first shipment on 10/01/09. And in fact they provided a tracking number that says it delivered. But I assure you, (1) I was out of the country at the time and (2) the person checking my mail didn’t receive it, and a thorough inspection of the house did not yield the first delivery…so it may have inadvertently been delivered to another house. No signature was required so we will never know what happened to it. (USPS # [protected]-267-9170)
I then asked speak to the Supervisor. She gave her name as Natalie and told me that she was unable to give her last name. I asked to speak to her supervisor and she said that she was the end of the line. In my mind, if you are not hiding anything, your full name should not be an issue. After all, they have all my information including my credit card info!

I was told repeatedly that per terms they would not provide a refund even if I returned the unopened product.
I did not understand from their web terms that they meant 14 days from the date of web order, not 14 days from receipt of product. So if you live locally to their distribution in CT, then you might have the product 12 days to make a decision. In my case, being in CA, I would have had 6 days to make my decision, even though I was not in the country and never received it. I also didn’t understand that my “free trial” was really only free if I called within 14 days of a web order. So they charged me for the free trial $88 Plus $2.95 shipping on a product never received. Then the second order came in and they charged me again $88 plus $5.95 shipping and handling. No matter how much I tried to reason with them, they could not understand the poor logic in their “terms”, nor were they willing to accept an unopened product for a full refund minus the shipping and handling. I was willing to eat the first $88 for my mistake. But they stood strong that they were keeping the $88 + $2.95 + $88 + $5.95. I told them that I would file a complaint wth BBB, but they were not shaken. When I went to the BBB website, I knew why. They are not a memeber. BUYER BEWARE!

However, I did managed to cancel my account so there will be no future orders, but I am out $184.90. In my mind, this is unacceptable and now I want a full refund on the entire amount.

Please don't let my horrible experience be yours. I ordered a "free" sample and paid shipping. THEN I learned the trick is that there is a 14 day trial period. NEVER knew of any 14 day trial- never authorized any further payments, but they did. About 30 days after I ordered my free sample, it shipped out via UPS. By the time I received it, the 14 days was up. When I saw the invoice and that they had charged me a prepayment of $93.95, they refused to reimburse. They said it is Company Policy to never reimburse the consumer. Even though they waited and shipped the Natures Cleanse out on 7-18-09, and I received it on 7-23-09, my 14 days was up and they would not reimburse. This very much appears to be Fraudelent Business Practices and is an Adverse Event caused by apparent fraudulent practices of Pure Nutrients of Melbourne, Fla and Orange, Conn. Please be aware of as you review this product which makes my wife and eye burn by its use (we ordered separately and we tried her product and burned from it). She too went through the same scenerio and was told that the company does not reimburse.

I ordered a sample of Pure Nutrients Cleanse and not until I had entered my account infromation did it say anything about automatically charging me $88 each month. I called the very next day and cancelled but they state that I made not such call. When the sample arrived I refused it and returned it UNOPENED. A week later I recieve my bank statement and they had charged me $88 for a shipment I had not received. Again I called only to find out that they did not have any record of me cancelling. On June 4, 2009 they credited me $44 but refused to credit the remaining amount. I just received my second bank statement and it shows where on June 4, 2009 they charged me another $93.95 for product I never even received. Before that date a second shipment came and I also refused it and returned it UNOPENED. I just got off the phone with "Albert #24214" who informed me that they don't have to refund me anything even though I have not received their product. I want my money back and will go to what ever lengths it takes to see that this is done. Sharon Begemann

I placed an order for Nature Cleanse for the 13 day free trial. On the 13th day after ordering I tried to call the number to Customer Service and cancel the order, I was put on hold and left there for about 3 hours. I never got to talk to anyone. On the 14th day of the free trial I called and tried to cancel the order, I was put on hold most of the day (hours)! I still never got to talk to anyone! They were Closed the 15th day so on Monday morning (today) the 16th day I called the company to cancel my order. They said that they would cancel the order but that they would still charge my account for the $88.00. I explained the process of trying to reach them the previous days and they didnt seem to care. I also explained that I will be contacting the the Att. Generals office and the BBB. That didnt seem to bother them either.

This 14 day trial is a SCAM! I would stress that you DO NOT take this free 14 day trial offer. They will still charge your account!

Hi By now you have probably heard of Pure Nutrients sending out a cleansing product try a free sample and pay shipping only. Of course there is some fine print that I agreed to and apparently (I didn't read it) it states if you do not return the item in a certain amount of days you are charged a 88cent international fee and $88.00 for the product. Surprise. I called and received an address in New York from Mel #70866, got the address and stopped any future payments confirmation of mv4886120. The product is just a basic cleansing capsule with cascara sagranda, aloe flax marshmallow pepperming slippery elm and rhubarb probably would retail normally for $6.95. It is called Nature Cleanse 60 capsules. The address on the label is Pure Nutrients 3280 Suntree Boulevard Suite 101 Melbourne FL [protected]. The number I called was BEST GENUINE CLEANSE [protected] KN Thats all the info I have, thank you so much
I did get the companies url see above
Also I contacted Oprah Winfrey, it looks as though she is recommending this product, if anyone can get the word out Oprah can.

I ordered on 6/7/09 Nature Cleanse & Acal Advanced and was charged $5.95 for each on 6/8/09. UPS delivered the product on 6/15/09. I had 14 days trial as advertised and was billed $88.00 on my VISA 6/24/09. This was not the advertised trial of 14 days...it was only 10 days.
I canceled everything this morning and was told I could only be refunded $44.00 of the $88.00 charged to me.
This is not acceptable and I want the balance of $44.00 credited to my VISA immediately.
My cancelation number is #4910450TC'
Please confirm this has been taken care of as soon as possible.
Sincerely,
Carol E. Roslanic
2745 Birchcrest Dr. SE Apt.#509
Grand Rapids, MI 49506
Ph: [protected]
Email: [protected]@att.net

Company claims i did not send product within 14 day period, which is false . I sent it back the same day i recieved it . I refused it . When i placed this order, I called the company back, the same day, to verify what I was going to be charged, and the customer service agent told me $19.95, in which I told him, I did not want that charged to my acct. I was only going to pay for the shipping and handling ($5.95) He said order had probably gone out already and couldn"t cancel it, so he told me, as soon as I received the product, to send it back, which I did. I want a full refund of what was charged my credit card acct. $5.95 and $88.00 NEVER DID I OPEN OR KEEP THIS PRODUCT IN MY POSSESSION AFTER 14 DAYS! YOUR RUDE CUSTOMER SERVICE LADY INSISTED THAT I HAD KEPT THIS PRODUCT LONGER THAN THE 14 DAYS AND THAT I HAD NOT CALLED TO CANCEL, WHICH IS DOWNRIGHT ABSURD, SINCE I TOLD YOU PEOPLE I DID NOT WANT THIS PRODUCT CHARGED TO MY ACCT. AGAIN I WANT A FULL REFUND OF THOSE CHARGES TO MY ACCT. MY CUSTOMER # IS 480-6786 THANX, MS. GARCIA

Make sure you read the very fine print, very very small
I sell retail and if a customer is not happy they can return anytime
Good Customer Service!
It is not really free to try! After 14 day you buy that bottle plue they send you another one and $181 dollars later you are toast
My Dr. told me not to take and because I miss the 14 day notice
They have sent me another bottle for $93.95 plus charged for the free bottle so that make it not free - Right!

What a scam!

I agreed to a free trial of Nature Cleanse, where I was only asked to pay $5.95 shipping by credit card, and within 14 days, at exactly midnight, my credit card was charged $88.00. I called company and they said they would not refund my $88.00 that was unathorized and was charged on my credit card that I used to pay the shipping cost for the product.
The website is set up so that a seperate link that you must click on, takes you to their "terms and conditions" page. It is misleading to offer a free trial, then say that the consumer only has 14 days to cancel the future shipments and charges of products every month.
Within that 14 days, I became sick to my stomach after taking the product which consists of scary natural laxative suppliments, that eventually dehydrate the body, instead of eliminating the waste properly, the way the human body is designed to do.
This company was very rude to me when I demanded a refund, and they stood by their "Terms and conditions" statement, and would say nothing more, except that I could cancel and my credit card will not be billed next month, and every month thereafter.
I paid an extra $25 to stop payment on the unauthorized charges on my bank debit/credit card, and cancelled the card, but the money was still not credited back into my account after 5 business days. Please spread the word that this company is running a scam, misleading people into believing they are getting a free trial of 30 pills (a month's supply), when it is only 14 days. If you don't click on the tiny link at the bottom of website, and view their terms and conditions, you will be charged $88 every month for laxatives that do not work!

I want to tell everyone thinking about this product, don't fall for it like I did.
I saw the ad on the internet and ordered it. The information given is very misleading.
I odered it on the 29th of may, I recieved it on june 8th and my credit card was billed june 12.
I tryed calling as soon as I recieved it on the 8th because I read the very small print that my card was going to be billed $88.00 on the 15th day. Well when placing the order that is not made clear for one and for two they started counting down my 14 days as soon as I placed the order.
I only had the product a few days before my card was billed. It's funny after a week of trying to call them, they finally answer after the 15th day. Wow!
I want my money back. I am so upset I don't trust even trying the product now.
This is a very bad way they do business.
If there is someone out there that can help me please contact me. [protected]@aol.com

Received Nature Cleanse product promo two weeks ago...have been calling for the past week to cancel order...hanging on the line for 10 minutes at a time...no human picks up to answer call.
Called my credit card company to reverse the $88.00 charge and they actually got me on the line with someone from Pure Nutrients who gave me a cancellation number and an e-mail address to file the notice. Of course, as you already know, that address is not available!
I demand that your charge for $88.00 to my credit card be reversed.
Cynthia Diem
[protected]
Cancellation # ke4749668