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Pure Nutrients  -  should not have charged to credit card

S
Author of the complaint
1:40 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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Company claims i did not send product within 14 day period, which is false . I sent it back the same day i recieved it . I refused it . When i placed this order, I called the company back, the same day, to verify what I was going to be charged, and the customer service agent told me $19.95, in which I told him, I did not want that charged to my acct. I was only going to pay for the shipping and handling ($5.95) He said order had probably gone out already and couldn"t cancel it, so he told me, as soon as I received the product, to send it back, which I did. I want a full refund of what was charged my credit card acct. $5.95 and $88.00 NEVER DID I OPEN OR KEEP THIS PRODUCT IN MY POSSESSION AFTER 14 DAYS! YOUR RUDE CUSTOMER SERVICE LADY INSISTED THAT I HAD KEPT THIS PRODUCT LONGER THAN THE 14 DAYS AND THAT I HAD NOT CALLED TO CANCEL, WHICH IS DOWNRIGHT ABSURD, SINCE I TOLD YOU PEOPLE I DID NOT WANT THIS PRODUCT CHARGED TO MY ACCT. AGAIN I WANT A FULL REFUND OF THOSE CHARGES TO MY ACCT. MY CUSTOMER # IS 480-6786 THANX, MS. GARCIA

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Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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4 comments
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S
Jun 22, 2009 2:50 pm

This was a 14 day free trial offer. I ordered this product on 5-18-09 it was shipped on 5-20 and I sent it back on 5-30. I was charges $88 for this product on 6-2. This was four days after I returned the product. This website did not disclose that you could not return the product or how much the product was if you decided to keep using it. I called today to find out why I didn't receive a refund and was told there are no refunds and we do not receive returned products. This is a scam and I want it looked into. I don't want any one else getting ripped off.
Susan Greeson Spokane WA~ [email protected]

thats messed up

C
Jul 06, 2009 11:37 am

Having the same problem!

R
Jun 24, 2009 9:16 am

I am having the same problem with Nature Cleanse and connot get a contact number...I MUST cancel this product..They have charged me 88.00 to my account with no contact information for them..Can anyone get me conact phone and or e-mail address?

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30 complaints
27 resolved 3 unresolved

Pure Nutrients contacts

(added by reviewer)
4420 Allison St., Colorado United States
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