Menu
Pure Nutrients company logo
Pure Nutrients
reviews & complaints

Pure Nutrients
reviews & complaints

Learn how the rating is calculated

30 complaints
27 resolved 3 unresolved
File a complaint Table of contents
Claim listing
Is this your company? Claim it and get a lot of features. Read more
Click here to get notifications about new complaints of Pure Nutrients. We promise not to send you any unrelated messages
Share
ADVERTISIMENT
F
9:10 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Pure Nutrients - I can't say this is a real scam but from other complaints I have read - it qualifies

I can't say this is a real scam but from other complaints I have read - it qualifies. I took advantage of what the company called a "FreeTrial" I didn't even open it when it arrived. My credit card company called and asked me if I knew that I have a 93.00 charge to my account. It was past the 14 day free trial period; so I got charged for the so-called free...

Read full review
M
4:11 pm

Pure Nutrients - use celebrity names to steal

Three billing names so far, Bait and Switch, bottom line they are robbing the public with deceptive practices. Use Dr. Oz, Oprah. Natures Cleanse By far the best and most comprehensive colon cleanse product that we tested. It was highly recommended by Dr Perricone on Fox News during his segment on Superfoods for weight loss as well as on Oprah Winfrey. Our of the 35 products we tested, it got the highest grades from effectiveness, easy of use, taste and quality of active ingredients. Each of our 5 testers lost between 13 - 16 lbs in roughly 3 days of use. All reported having more energy and a less bloated feeling stomach. Natures Cleanse was the most effective colon cleanse product we could find on the market. They actually guarantee your satisfaction and provide a free 30 day trial. Credit Card billed 5-6-09 by healthyonlineliving.net $5.95 Shipping Easy Genuine Cleanse $5.95 Shipping 5-21-09 by Nature Cleanse Pure Nutrient $88.00 Called company and complained, Offered several specials no refund, Called credit company informed them of double charges. Credit card company removed the disputed charge. Called Natures Cleanse and cancelled order, spoke with John at 4:00 PM 5-12-09 was given cancellation number jn4627902. Credit card again billed posted on 5-24-09, this time by Nature Cleanse Pure Nutrient, for the sum of $88.00, Called credit card company and again complained of fraudulent charges. This company has used three different names for billing since 5-6-09 till 5-24-09.

Read full review
Hide full review
C
3:10 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Pure Nutrients - SCAM!!! Socialsteals.com / IMM Interactive / Pure Nutrients

Natures Cleanse, by Pure Nutrients is a total scam and rip off. I saw a few months ago these products being sold on SOCIALSTEALS.com. I started to investigate, and months later I found out who was behind this scam. The name of the company is Intermark Media, now IMM Interactive ( www.imminteractive.com). The president of this company is Mike Krongel, who...

Read full review
ADVERTISIMENT
R
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Pure Nutrients - customer service number always busy

I have tried the product for several months, and decided I do not want to get any more shipments. I have tried to call their customer service number for the past 3 days, and all I ever get is a busy signal.
They did not include any website or email contacts with the shipment paperwork .

Read full review
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
C
4:08 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Pure Nutrients - colodetox xr

I had ordered the free trial of this product which was only going to cost me $2.49. I didn't receive the product until almost two weeks later, which didn't give me much time to try the product out. The on 10/21/09 my vista was charged $89.89. I called to have this product cancelled & a refund credited to my visa. On 10/26/09 I got a credit on my visa of the...

Read full review
C
1:29 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Pure Nutrients - continued to ship & charge after concelling

I ordered a 14 day free trial of thier prodeuct that was from the Rachel Ray show ( she has removed this product from her site). The product gave me a skin reaction. I called then to cancell 3 days after it arrived.
That was in Oct / 09 and an other shipment arrived on Nov. 13th /09 and I was charged $93.95 for this one bottle of 60 pills. Shame on me I did not do my home work on this one.
So beware of this company. Theri customer service is past being bad, are all like a bunch of robots, reading a script. They were not helpful at all. When I said I had called and cancelled and had the confermation # they told me they had no record of it, there for they could charge me for it.
My credit card company put a hold on my acount when this company came up with a charge on it. When I call them they told me that they had to many complaints on them and would not releace funds with out speaking to me. So I would think be for useing them.

Read full review
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Pure Nutrients - terms and conditions misleadsing

On 9/25/09 I ordered a free trial of the ColoDetox XR from Pure Nutrients via the web. I was supposed to have 14 days to try the product and then cancel before incurring the cost of the next month’s supply. On 11/14/09 I received my first delivery of the product. It contained a bill for $93.95. So I called to cancel because I changed my mind about it. The...

Read full review
B
1:45 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Pure Nutrients - charged after cancellation

I ordered a 14 day trial of ColoDetox XR. The shipping charge of $2.49 hit my bank on 9/29/09. I cancelled the order on 10/01/09. On 10/14/09 my account was charged $89.00 for the product. When I originally called I was told the product had not been shipped yet and the account was cancelled. I ended up receiving the product and a charge. I am returning the...

Read full review
L
8:49 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Pure Nutrients - fraudulent practices

Please don't let my horrible experience be yours. I ordered a "free" sample and paid shipping. THEN I learned the trick is that there is a 14 day trial period. NEVER knew of any 14 day trial- never authorized any further payments, but they did. About 30 days after I ordered my free sample, it shipped out via UPS. By the time I received it, the 14 days wa...

Read full review
ADVERTISIMENT
S
4:37 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Pure Nutrients - stealing my money

I ordered a sample of Pure Nutrients Cleanse and not until I had entered my account infromation did it say anything about automatically charging me $88 each month. I called the very next day and cancelled but they state that I made not such call. When the sample arrived I refused it and returned it UNOPENED. A week later I recieve my bank statement and they had charged me $88 for a shipment I had not received. Again I called only to find out that they did not have any record of me cancelling. On June 4, 2009 they credited me $44 but refused to credit the remaining amount. I just received my second bank statement and it shows where on June 4, 2009 they charged me another $93.95 for product I never even received. Before that date a second shipment came and I also refused it and returned it UNOPENED. I just got off the phone with "Albert #24214" who informed me that they don't have to refund me anything even though I have not received their product. I want my money back and will go to what ever lengths it takes to see that this is done. Sharon Begemann

Read full review
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
S
Jun 07, 2009 11:07 am

Rip off company, false and deceptive trade practices, some0ne needs to go to jail, now!

Helpful?
0 0
K
11:55 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Pure Nutrients - scam!!!

I placed an order for Nature Cleanse for the 13 day free trial. On the 13th day after ordering I tried to call the number to Customer Service and cancel the order, I was put on hold and left there for about 3 hours. I never got to talk to anyone. On the 14th day of the free trial I called and tried to cancel the order, I was put on hold most of the day (hours)! I still never got to talk to anyone! They were Closed the 15th day so on Monday morning (today) the 16th day I called the company to cancel my order. They said that they would cancel the order but that they would still charge my account for the $88.00. I explained the process of trying to reach them the previous days and they didnt seem to care. I also explained that I will be contacting the the Att. Generals office and the BBB. That didnt seem to bother them either.

This 14 day trial is a SCAM! I would stress that you DO NOT take this free 14 day trial offer. They will still charge your account!

Read full review
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
L
9:45 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Pure Nutrients - cannot cancel order

I tried the product and when I wanted to cancel the order, I called the above number and was on the phone for approximately 45 min waiting for someone to answer. Then an animated voice told me to go to the website. The voice said the above web address first and then said it was "[email protected] Either way, there is no way to cancel an...

Read full review
D
3:12 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Pure Nutrients - scam

Hi By now you have probably heard of Pure Nutrients sending out a cleansing product try a free sample and pay shipping only. Of course there is some fine print that I agreed to and apparently (I didn't read it) it states if you do not return the item in a certain amount of days you are charged a 88cent international fee and $88.00 for the product. Surprise...

Read full review
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Pure Nutrients - misrepretation of product sales

I ordered on 6/7/09 Nature Cleanse & Acal Advanced and was charged $5.95 for each on 6/8/09. UPS delivered the product on 6/15/09. I had 14 days trial as advertised and was billed $88.00 on my VISA 6/24/09. This was not the advertised trial of 14 days...it was only 10 days.
I canceled everything this morning and was told I could only be refunded $44.00 of the $88.00 charged to me.
This is not acceptable and I want the balance of $44.00 credited to my VISA immediately.
My cancelation number is #4910450TC'
Please confirm this has been taken care of as soon as possible.
Sincerely,
Carol E. Roslanic
2745 Birchcrest Dr. SE Apt.#509
Grand Rapids, MI 49506
Ph: 616-949-7257
Email: [email protected]

Read full review
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
K
Aug 04, 2009 11:07 am

I have the same issue as everyone else. I called to cancel and get a refund, explained that I was sick during the 14day trial period so haven't even used the product, still in its originally sealed bottle. I said I would return it and get a refund and the guy kept trying to sell me the product and wouldn't refund anything! What a scam, false advertising, and everything bad a company can do to a customer! Wish I would have seen this before hand. I want my money back!

Helpful?
0 0
ADVERTISIMENT
L
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Pure Nutrients - overdrawn bank acct.

UPS or whoever delivered this bottle of Nature cleanse, delivered it to my neighbor (left it on porch). Wondering why I haven't received this product, and before the cancellation date, I found out by my Doctor that I can't take this product because of my medical condition Didn't have your website nor company number. I began by asking the neighbors and...

Read full review
S
4:33 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Pure Nutrients - should not have charged to credit card

Company claims i did not send product within 14 day period, which is false . I sent it back the same day i recieved it . I refused it . When i placed this order, I called the company back, the same day, to verify what I was going to be charged, and the customer service agent told me $19.95, in which I told him, I did not want that charged to my acct. I wa...

Read full review
T
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Pure Nutrients - return policy

Make sure you read the very fine print, very very small
I sell retail and if a customer is not happy they can return anytime
Good Customer Service!
It is not really free to try! After 14 day you buy that bottle plue they send you another one and $181 dollars later you are toast
My Dr. told me not to take and because I miss the 14 day notice
They have sent me another bottle for $93.95 plus charged for the free bottle so that make it not free - Right!

What a scam!

Read full review
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
K
8:39 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Pure Nutrients - no refund on unauthorized credit card charge

I agreed to a free trial of Nature Cleanse, where I was only asked to pay $5.95 shipping by credit card, and within 14 days, at exactly midnight, my credit card was charged $88.00. I called company and they said they would not refund my $88.00 that was unathorized and was charged on my credit card that I used to pay the shipping cost for the product. The...

View 0 more photos
Read full review
R
11:00 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Pure Nutrients - misleading on the 14 day trial date

I want to tell everyone thinking about this product, don't fall for it like I did.
I saw the ad on the internet and ordered it. The information given is very misleading.
I odered it on the 29th of may, I recieved it on june 8th and my credit card was billed june 12.
I tryed calling as soon as I recieved it on the 8th because I read the very small print that my card was going to be billed $88.00 on the 15th day. Well when placing the order that is not made clear for one and for two they started counting down my 14 days as soon as I placed the order.
I only had the product a few days before my card was billed. It's funny after a week of trying to call them, they finally answer after the 15th day. Wow!
I want my money back. I am so upset I don't trust even trying the product now.
This is a very bad way they do business.
If there is someone out there that can help me please contact me. [email protected]

Read full review
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
T
Jul 14, 2009 11:07 am

My husband and I were looking into these products for a couple of months. It looked ok, but we were very sceptical. Finally we decided we had nothing to loose to pay only S&H so we ordered it. I gave my email address, but never received an email confirmation as I do with EVERYTHING I order. I dismissed that, and we received our product, and the bank showed the S&H fee. All good? Not quite. We decided we should take advantage of the trial, and placed another order. All this time, we tried to find the product for sale outright...to see the cost, but could never find it. I looked at my bank account and saw the charge for S&H for the 2nd bottle...but the address was different and there was a .50 international fee on this one. It was the same exact web site. This too had no email confirmation and I threw out the paperwork from the first bottle. I got nervous and starting looking for scam reports...then I saw this. Next to the address from my bank showing the deduction was also a phone number...each order had a different one of those too. I called one and told them I didn't want any more product or charges on my account...she said "you want to cancel your subscription?" I said yes. She gave me 2 cancelation numbers, one for each order under our address. I had no idea I had subscribed to anything. Oh, and one more thing..I noticed I had a hard time steering away from the web page...it kept popping something else up...that stuck in my head also. I am usually so careful about this stuff, and feel bad for you becuse you saved us from ourselves. And it always goes back to the same thing, If you think it's too good to be true, it probably is.
Thanks and good luck.
Good Housekeeping Magazine has a scam section in which they try for you to recup money from bad deals. If nothing else, maybe they'll post something about it as well, but they usally do pretty good. Try them...they are at least honest.
Thanks so much for posting your experience, it made it so I caught it in time...I think.

Helpful?
0 0
K
Jun 15, 2009 11:07 am

That happen to me too and I told them that wasn't 14 days. I wanted and STILL want my money back! I wish there was something that could be done! They will not refund me!

Helpful?
0 0
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Pure Nutrients - charges to credit card

Received Nature Cleanse product promo two weeks ago...have been calling for the past week to cancel order...hanging on the line for 10 minutes at a time...no human picks up to answer call.
Called my credit card company to reverse the $88.00 charge and they actually got me on the line with someone from Pure Nutrients who gave me a cancellation number and an e-mail address to file the notice. Of course, as you already know, that address is not available!
I demand that your charge for $88.00 to my credit card be reversed.
Cynthia Diem
724 861-3511
Cancellation # ke4749668

Read full review
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
S
Jul 14, 2009 11:07 am

Nature Cleanse is open 8am-8pm EST Mon-Friday. They are also open 8am-5pm EST on Saturday. Busiest times are Monday. Slowest day is Saturday. 866.779.7568

Helpful?
0 0
C
Jun 18, 2009 11:07 am

Here is the CPA network promoting this scam:

Copeac
A division of Intermark Media
135 Crossways Park Drive
Suite 203
Woodbury, NY 11797
Toll Free – 1-877-COPEAC-1
[protected] x 3380
[email protected]

Affiliate Approval
[email protected]

Affiliate inquiries
[email protected]

Advertiser Inquiries
[email protected]

Proof: http://www.findaffiliateoffers.com/index.php?function=search&search=%22nature+cleanse%22

Helpful?
0 0

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free
ADVERTISIMENT

Pure Nutrients contacts

ADVERTISIMENT
ADVERTISIMENT