Menu
Nationwide Mutual Insurance
Nationwide Mutual Insurance Customer Service Phone, Email, Contacts

Nationwide Mutual Insurance
reviews & complaints

www.nationwide.com
www.nationwide.com

Learn how the rating is calculated

2.0 85 Reviews

Nationwide Mutual Insurance Complaints Summary

20 Resolved
65 Unresolved
Our verdict: When using services from Nationwide Mutual Insurance with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for Nationwide Mutual Insurance has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Nationwide Mutual Insurance. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Nationwide Mutual Insurance reviews & complaints 85

Sort by:

Newest Nationwide Mutual Insurance reviews & complaints

ComplaintsBoard
J
7:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Nationwide Mutual Insurance commercial claims

To: Mr. Bryn D. Larsen (Commercial Claim Manager) and to the ones being BC'd within the Nationwide Mutual Insurance Company,

Mr. Larsen I am sadly having to correspond with you in regard to Claim # 759206-GH. I am sure you're your Claims Specialist II Ms. Pieper may have informed you that I had requested your contact information. I had also requested your superior's information as well, but she failed to include that information. I hope that it wasn't so that this incident could be easily be disregarded. This is why I have blind copied numerous others within your organization and will be also sending it to your Advocacy person.

Here is the crux of the problem or problems.

On 8/22/2018 my vehicle was struck by an object that came off of one your insured's vehicles while on my way to physical therapy.

On 8/23/2018 I willingly gave a testimony of what happened to Ms. Pieper. Everything was fine until I asked her a question and then her attitude changed, the way she talked to me changed and it was just a complete disrespectful display of arrogance and patronization. But, hey maybe this is how it is done at Nationwide.

8/29/2018 After it taking me to reach out to Nationwide, I was then notified that I could take my car to get fixed.

8/30/2018 I take my vehicle to a vendor who actually is one of Nationwide's vendors, keep this in mind. They tell me when I get there that Ms. Pieper treated them the exact same way that she did me! Maybe this too is how it is done at Nationwide. They went on to tell me that they did not believe anything that I said, which I get. Because how crazy would it be for someone to see a mud flap fly off of a truck doing 80 MPH on a highway and then stop on said highway to find the mud flap and then drive 90+ MPH to track the truck down that it came from just to blame some grill damage on. Not to mention how dangerous it is to do that on I-35 S towards Texas! But, it gets better Mr. Larsen! Ms. Pieper then does not believe y'alls vendor! She seems to think that they are in cahoots with me! The fact that they had the work orders, nope not good enough for her! Before and after pictures, which I had too, not good enough for your Ms. Pieper! It wasn't till they told her about the grill and only then did she believe it because it was my lower grill that had to be repaired in the other incident. How pathetic!

Not to mention that she had the audacity to ask how could hitting something going 80 MPH and slamming on your breaks, tightening up could hurt your neck. Or aggravate a neck that is in the healing stages!

Unbelievable treatment from Ms. Pieper. What's that saying if you get good service you will tell 1 to 2 people but if you get bad treatment you will tell 10? Well now that there is social media….

I'm still being treated, not one time did she ask anything or show any concern but only showed distrust and if you listen to the recording she basically called me a liar.

I'm almost done Mr. Larsen, to add onto this Ms. Pieper said to me today, that she was "I'm sorry that you're unhappy with your claim. You may contact Mr. Larsen. His information is below."

This was in regard to the fact that I dropped my Hyundai Sonata off and Enterprise who also partners with y'all picked me up and we went back to their office to get my rental. I'm expecting a car that was equal to what I drive, not more, but equal to what I drive. To my shock it's a Toyota Corolla! They tell me that they can't do anything about it because that was all that Ms. Pieper and Nationwide has allowed. Her response was "I'm sorry that you're unhappy." Really?

Mr. Larsen, aside from the fact it was your insureds fault that I need the rental, so I should be treated fairly! We are a family of 5, they can't even ride with me because we can only fit 4 because my seat touches the backseat! Mr. Larsen I am 6'5"! But Ms. Pieper is sorry that I am unhappy! You should make your insured keep his trucks maintained. I just texted an estimate on when my car will be done is 9/6! Are you kidding me?

But again, maybe this is how y'all do things at Nationwide, is this what it means to have Nationwide on your side?

I don't know I was an Outside Claims Adjuster and then a Litigation Claims Adjuster with State Farm, before that I worked for GEICO. My wife was a supervisor at GEICO for 10 years, so I understand how this all works. But how Ms. Pieper does business is now how it should be done, and I hope this isn't how Nationwide as a whole does business.

Very disappointed,

Jon and Michele Locke

Read full review of Nationwide Mutual Insurance
Hide full review
ComplaintsBoard
W
10:48 am EDT

Nationwide Mutual Insurance claims adjuster!!!

I, Wanda Taylor, in behalf of my son, Alvin Williams whose hearing-impaired, wish to express a grievance against one of Nationwide's claims adjuster, Mr. Matthew Addison. From day one of Mr. Addison handling my son's claim (#[protected]), while my son and I had been nothing but cooperative and compliant with whatever was asked of us by Mr. Addison, he has shown himself to be very uncooperative, unhelpful, aloof, unempathetic and less than professional. We did everything that were asked of us by Mr. Addison; however, learned (by his own admission to me on 08/20/2018) that we had only been 'strung along' all of this time as he apparently took the policy holder's statement of what happened (or what this person claims did not happen and submitted to the adjuster's satisfaction proof that there were no damages to his vehicle) despite the other evidences my son and I submitted to him to refute the person's claim and closed the claim (basically shortly after the claim was submitted).

Can we please have someone in a 'managerial capacity' investigate this matter in our behalf (retrieving from Mr. Addison all email correspondences and every phone conversation between Mr. Addison and I because he would always say during his introduction "we're on a recorded line") and should there be a further need to investigate this incident (as not only do we have two eyewitnesses when the incident occurred as again as my son is hearing-impaired and it was on a Saturday night, a police could not be summoned as my son needed an 'interpreter' who are only available Mon-Fri from 7 am - 6 pm, so my son did what he could to obtain proof by doing an exchange question (my son asking) and answer (the man answering and/or responding) conversation between he and the man that backed into him (policy holder) on his cellphone, his only means of communication with a hearing person who do not know sign language; the only mistake my son made was not taking a picture of both cars right after the man backed into him), please allow someone else other than Mr. Addison to do it. Once our inquiry has been looked into, can we please be made us aware so that we can know how to proceed on our end in either continuing our efforts to obtain the further proof we need against this policy holder by having the detective we had working on this case do further investigation (finding what 'bodyshop' this man used to repair the damages to his car due to the long period of time it took us to retrieve the police report and subsequently another report due to there being errors on the first one and when the claim was actually submitted) so that the damages caused to my son's vehicle by this policy holder can be fixed as well as the 'pain and suffering' this has caused us by the aggravation and lack of cooperation on the part of Mr. Addison's witch hunt and the policy holder's refusal to admit having caused the accident so that my son can be 'made whole' or whether we will need to obtain an attorney. I can be reached at [protected] or via email [protected]@gmail.com. Thanks for your consideration and cooperation!

Read full review of Nationwide Mutual Insurance
Update by W. Joyce Taylor
Aug 21, 2018 2:41 pm EDT

I forgot to mention when writing this grievance in reference to why an officer was not summoned on the date & night of the accident Saturday, 06/02/2018 due to what was stated above, my son went back to the location where the accident occurred Monday, 06/04/2018, summoned the police who took his statement with 'aid in communication' of a licenced physician who was doing business at the QT gas station at the time and knew sign language volunteered to help my son communicate what was being signed and conveyed by my son to the officer until I arrived and took over; thus, he did not need to request an interpreter.

Our question to all of this is "what reason would my son have to go through all of the measures he went through in an effort to get the policy holder's insurance company to pay for his damages with him fully understanding the implication of what could lawfully happen to him if it is found that he 'falsely accused' someone; if it did not happen?"

Hide full review
ComplaintsBoard
J
10:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Nationwide Mutual Insurance pet insurance

I got pet insurance through Nationwide, and they asked me if I had taken my pet to the vet recently; I was honest and told them that my dog had a rash recently but it has been taken care of and he's fine now. All of a sudden, my dog's insurance doesn't cover any dermal/skin issues because it's a "pre-existing condition" -- a condition? He had a rash once and it's totally gone. Then I asked them how long until I can apply for a revision, and they said that skin issues will forever be excluded from his policy. For a company that claims to put my dog's health first, they sure have no idea how to care for an animal. The whole reason why I got pet insurance is for the peace of mind that my dog will be able to get medical attention without worrying about the expenses. I knew insurance companies were unethical, but I never imagined it would be so blunt. C-2155267

Read full review of Nationwide Mutual Insurance
Hide full review
ComplaintsBoard
M
7:02 pm EDT

Nationwide Mutual Insurance delay in claim process

Claim number [protected]-1

Dear Sirs,
I was in an MVC with Russelle York . Where my car was totaled (For year and mileage) and picked up as per Yiana Andrianakos. I sent the title signed over with the wrecker personnel as directed on 3/23/2018. Joey the adjuster calls afterwards that he is sending an adjuster out to appraise the car and he has nothing in the computer and has no update and began accusing me that I expect more then what he is willing to do and furthermore he has no information to verify what we are telling him.
Next, an adjuster Thomas called advising me he would like to set up an appointment to come out and see the cost to repair the car, he was advised Nationwide already picked up the car. I called Joey back to find out why all the confusion in the same day 03/23/2018. I did not hear back from him this morning as I had expected, therefore I called this morning trying to get some finalization on an accident that was not even my fault. I therefore turned to my insurance company to get further assistance and finalization as I have no updates on how long this process takes, and was not advised of such either. I am supposed to return the rental car I have this Saturday and again I have no update on the finalization of this from Joey as we head to a holiday weekend and I am trying to make plans for Easter. Joey has made himself appear uneducated in the insurance industry and should be more forthcoming on this process as this is poor customer service requiring customer service recovery at this point. I have also called and spoke with Isiah and he advised that consumer advocate will be in touch with us 24 hours from now and made a report to Joey's supervisor. In the meantime my own insurance agent called to advise me that Joey had informed her today after he and I spoke that he could not process until he found someone to tell him my SUV was totaled or fixable and that could take a week to 10 days for that report. The MVC was 3/16/18 we are 10 days since the accident. We like others have limited income to replace my vehicle that was paid for and to replace what we had is over 5k yes it may be older but the engine was rebuilt and expected to go another 100k miles. I am just upset that this happened to us as I have had major back surgery back in June and to have someone say they thought they were stepping on the brake and come flying out of a post office parking lot directly into me the drivers side of the car and keep going was unbelievable and terrifying. Thank you for your time. Michael and Lauri Snyder cell530-624-3739, home [protected]

Read full review of Nationwide Mutual Insurance
Hide full review
ComplaintsBoard
J
12:32 pm EST

Nationwide Mutual Insurance claims associate is unresponsive

Regarding claim # 373758-GG.
Loss Date: 29 November 2017

A car insured by Nationwide destroyed part of my fence. I received a check for less than the estimate to repair the fence. In addition, the insurance adjuster noted that in Rhode Island, the entire length of fence needs to be replaced in order to ensure that the fence matches. He indicated that we should get more than the original estimate in order to reflect replacing the entire section of fence.

I have sent numerous emails and left a number of voice mails with the claims associate over the past week +. She has not returned my emails or answered my phone calls.

Read full review of Nationwide Mutual Insurance
Hide full review
ComplaintsBoard
C
8:37 pm EDT

Nationwide Mutual Insurance auto insurance

A policy was written for myself and my daughter two years ago while she was under age. She aged out and got her own policy. She then lost her job and wanted me to help her with the car insurance and she contacted the Nationwide Agent and added my vehicle to the policy instead; while I still maintained the origininal policy. I suffered a loss on 6/10/2017 and filed personal injury claim. To date i made several complaints to Nationwide concerning excessive underwriting and billing misnomers and errors affecting my coverage. Mistakes originally made by the agent and they were all corrected. However, today Nationwide cancelled my policy because of a phone I placed to them concerning duplicate insurance liability coverage on my vehicle. Since my daughter was unable to keep up with her payments and Nationwide her policy was cancelled on 9/22/2017. It seems that the agent handling the insurance failed to advise and or cancel the original policy once they added my vehicle to her policy. Now they penalized me after they collected duplicate premiums. I feel that all the attempts that Nationwide is making against me that lead to the cancellation of the policy were retaliatory due to my claim for personal injury. The total loss was mitigated by subrogation and have been paid By the other insured’a carrier. Nationwide has consistently and deliberately made it very difficult for me to recover and make payments after I have suffered a loss; they are not making me whole they are making me poor while they are unjustly enriched.

Read full review of Nationwide Mutual Insurance
Hide full review
ComplaintsBoard
J
7:01 pm EDT

Nationwide Mutual Insurance auto insurance

I cancelled the policy before it the coverage started, shortly after I got it. I have been calling about the status of my refund for weeks, and every person I speak with gives me a different answer on when they will process the refund and how long till the money is reinstated into my account. I have been assured by 3 different people that it has in fact been cleared and been given a date on when I should see it reflected in my account. Day comes and nothing. I've file a complaint with corporate and informed then I was also filing a complaint against the company on the State. The same person who told me it would take an aditional 16 business days according to company policy, sudenly found a way to release my refund the same day, and to expect my money within 24 hours. I was then called with an apology regarding the poor customer service and assured me she would informed each of the individuals supervisors regarding their poor service, which I call straight up lying and deniying service. I asked for proof, she told me she could only provide and emai detailing the actions she took. I called again to check, since Ive been lied every step of the way, only to be told my refund is on hold.

Read full review of Nationwide Mutual Insurance
Hide full review
ComplaintsBoard
D
4:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Nationwide Mutual Insurance auto loan

Lets start about a year ago. I started get a letter from you title office requesting the vin number from the truck that I financed through your company and I return the information requested pronto. A few weeks later same letter call the title office and told they did not receive it so I sent it again & again. One time sent it registered letter. Still didn't get it. Your company send me a ups letter to return it still they didn't get it. Now i'm getting very threating letter that if I don't send the title to my truck that you r going to raise my rate from 6.99 to 24.99. I don't have the title. By the way I received to of the letters. Now I get threaten that if I don't send a letter back to your company by the 8/18/17 your going to raise my rate. The request is that the title has david dean fowler on it the loan has david d fowler sr. Ok easy enough they just need to send me the form (Witch they haven't yet) but don't threaten me, its not my screw up its you and the dealer. I fill I have been treated very bad. You couldn't even begin to know the stress and aggravation your company has caused me and my wife (The arguing between us) over this. If could sue u for what u put me through I would (Looking in to it) i've never had a company treat me like this ever I would like some one to call me about this. [protected]

Read full review of Nationwide Mutual Insurance
Hide full review
ComplaintsBoard
S
7:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Nationwide Mutual Insurance insurance claim estimate not received

Bryan

My name is Katrieva Jones Munroe and I have emailed Adam Henry, an NationWide insurance claim specialist ([protected]@nationwide.com), regarding my home estimate five times and have not received a response.  While I understand that he is busy, it does not mean that he should ignore his customers by not responding to their emails and phone calls.  After all, I am actually paying for the service Nationwide provides; it is not free.

I emailed Adam Henry on July 17, July 20, July 27, July 31 asking him for the amount of my adjusted estimate.  I have personally called him twice and spoke with him once on July 20th when he said he would email me the adjusted estimate and again, he fell off the face of the earth, never to be heard from again.  He is the worst insurance claim specialist I have ever worked with and if his behavior is reflective of how you value your customers then you are doomed to have short-lived relationships with them.
 

Additionally,

I need to know what the adjusted amount of my estimate is? When can I expect to receive my adjustment? And in what form will I receive my adjustment?

Katrieva Jones Munroe
2742 Fair Oaks Circle
Odessa, TX 79762
832.545.5965

Read full review of Nationwide Mutual Insurance
Hide full review
ComplaintsBoard
R
2:30 pm EDT

Nationwide Mutual Insurance entire roof replaced/ robert w. & luisa perez-santiago/policy # 61 32 ho 494283

My name is Robert W. Perez. My address is 2276 Spindletree dr. Fayetteville N.C. 28304. My phone # is [protected].. My house is Insurance with Natiowide. I have been a client since 1995, more than 21 years. My roof was damaged by wind and rain due to the hurricane. Wind and rain took shingles and created a the water to leak from the roof. My roof was repair and home depot charge me $11, 342. Nationwide provide $2, 500 dollars. I paid from my pocket $8, 842. I am very upset and concern because USAA insurance company paid my neighbors for the replacement of the entire roof 100% of the value . Neighbors get checks of $ 12, 000 and $14, 000. My next step will be to become a USAA insurance customer. Thank you for your concern

Read full review of Nationwide Mutual Insurance and 1 comment
Hide full review
1 comment
Add a comment
N
N
Never Again Target
, US
Aug 10, 2017 2:08 am EDT

I have Nationwide. Not to mention that NO ONE get back to you, they have failed to even start my home. First they told me everything would be covered because my damage was due to weather damage. Now they have taken that back and are saying that only the mold will be covered. The mold is what happened while we were waiting for them to answer calls and get going! Still, we are now waiting for their environmental hygienist. This just keeps getting worst and worst and not one dime, action or even return phone calls from Nationwide. Yes, when this is over I will be looking for another insurance company.

ComplaintsBoard
D
12:18 pm EDT

Nationwide Mutual Insurance insurance claim

Told me that I will be accepting fault of an accident when the other driver fled the scene of the accident and then came back 30 minutes later after I called the police and gave them the car's license plate because I acted quickly and took a picture with my phone. Anything could of happened within that 30 minutes with the driver of that car or whatever. Then leaving the scene of the accident means that they were at fault and try to run away. Nationwide emailed me and told me they're accepting fault and unresponsive to my email. It's horrible service that makes me want to switch insurance providers.

Read full review of Nationwide Mutual Insurance and 1 comment
Hide full review
1 comment
Add a comment
R
R
Robert W. Perez Santiago
, US
Aug 08, 2017 2:33 pm EDT

I feel very upset and neglected

ComplaintsBoard
N
6:38 am EDT

Nationwide Mutual Insurance rental & customer /insurance adjuster communication

I have been with Nationwide for 3 years accident free an just recently was involved in one. My biggest concern was while my car was being repaired my insurance adjuster never kept me informed with the repair status. I was provided a rental but once the car was complete I received notification at the last minute an had to pay out of pocket for the days I had to keep my rental. The amount came up to 266.43, which my MRC is 193.81, is due a week from the time I turned the vehicle in. I called on several occasions to get an extension for the rental an that was impossible because no one was able to provide me any answers as to who can approve the extension. I'm truly upset on the behavior of Nationwide. This time they where not on my side at all. So I'm wondering who can help with this rental fee. Crazy part about it once the car was complete if I had proper notification I would have paid my deductible vs my HOAF. Very poor interaction with Customer an I'm very displeased. Considering taking my business elsewhere.

Read full review of Nationwide Mutual Insurance
Hide full review
ComplaintsBoard
M
11:20 pm EDT

Nationwide Mutual Insurance auto insurance

I have been sent to collections for Non payment, I'm requesting you correct this issue. I signed through Nationwide Agent for Auto and Home which your agent was suppose to contact my Mortgage Company for Home Premium. He never submitted request and then stated I need to pay Homeowners Policy since Mercury already renewed Policy with Mortgage Company. Then he stated my Auto would have large increase due to Homeowners Policy not being added due to his lack of follow through. I then instructed Scott to cancel and added Auto with Mercury. He then never followed my request which is reason for balance.
My name is Mark Marrujo- 2844 Oak Hill Drive-Ontario-California 91761
I will send complaint to Insurance Commissioner if this matter is not resolved

Read full review of Nationwide Mutual Insurance
Hide full review
ComplaintsBoard
A
2:00 pm EDT

Nationwide Mutual Insurance n.w. driver caused accident

My fiance was in an accident that was caused by a nationwide driver last week. Even on the police report states that their driver was following too closely to the vehicle in front of him. Then when their driver hit the car in front of him, it caused a chain reaction and the second car hit my fiance' s car(which is totaled). Now they just sent him a release of only $300 to sign. The agent stated that this was just for his out of pocket expenses and not property damage. The BIG issue is that this release actually states it is for ALL claims including medical, property damage, and so forth. What a sleazy move. They are lucky to be dealing with him and not me.

Read full review of Nationwide Mutual Insurance
View 0 more photos
Hide full review
ComplaintsBoard
S
7:19 pm EDT

Nationwide Mutual Insurance nationwide insurance is refusing to stand behind their client who caused an accident

A client for nationwide insurance pulled out in front of me to close for me to avoid. Destroyed my vehicle and injuring me. Now Nationwide is claiming that their client was under-insured, to bad so sad. I probably wont be reimbursed for either. I am required by law to carry insurance. If I cause an accident I am required to make sure that all the victims are compensated for their lose. So I am supposed to have a reputable insurance company . Nationwide insurance (at the scene I was told it was Progressive) is making me question their professionalism and reliability.

Read full review of Nationwide Mutual Insurance
Hide full review
ComplaintsBoard
M
1:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Nationwide Mutual Insurance homeowner insurance

Horrible, deceptive and sloppy service is exactly what I have received so far from Nationwide Insurance Services. I have been shocked and disgusted with their lack of service. From my perspective, saying Nationwide is on your side is a blatant and bold-faced lie.
The situation was that on Friday 8/12/2016, our tenant, informed me that he noticed water leak in the downstairs laundry room. The plumber found moisture in the walls I also informed, , the Accell property manager for the Home Owners Association. She told me that unless the damage is over 10, 000 they would not get involved. The contractor went to the house on Monday 8/15/2016, and on Tuesday, he started to take the walls out. He found the broken ductal iron pipe in the common wall between my condominium and the neighbor’s condominium. Contractor found water damage in the kitchen wall, throughout the whole kitchen and dining room, and in the neighbor master bath and master bedroom.

HOA told me to contact Nationwide Insurance. She said she handled the liability portion of the insurance. After a week, I received an email from Stefani, of Nationwide, the insurance adjuster. She asked my name. After I told her Hossein Sean M, she said that in this country you have to have a name that the people can pronounce.

She finally inspected the property on August 30. She deliberately mislead the contractor to accept as true that the cracked pipe had been leaking for a while. She also told my tenants that he was entitled to get his rent back and could stay in a hotel at my expense (supporting documents for both statements which can be provided if asked). I had to pay for three nights in a hotel for the tenants and their two dogs. Then tenants moved out on September 8th without paying rent for half of August and September. In addition, property stayed vacant for 2 month waiting for new insurance adjuster to reevaluate based on attorneys advice. Finally the property was rebuild on December.

I am not a lawyer, but I don’t think it is the job of the insurance adjuster to trick my contractor and make him say that the pipe was leaking for a while, or tell my tenants that they are entitle to rent back and staying in a hotel. As for, contractor’s statement, he later sent a letter stating that he is not a plumbing expert in. Stefani put words in his mouth. I believe that from the beginning, she was discriminating against me, judging by the demeaning way Stefani spoke to me and the comment she made regarding my name.

I believe Stefani was building a case to deny my claim even though the damages were more than $10, 000.00. During this time, I called and left several phone messages to Stefani and Shelby. On September 1, I received a surprising call from Stefani. She denied the whole claim, which had grown to $50, 000, because she said it had been leaking for a long time. When I asked for her boss’s name, she told me with an intimidating voice: “my boss’s name is Tamera and go head” I thought Nationwide is on your side.

According to industry estimates and Department of Energy, most people use about 30 gallons of water for a bath. Please note the following Department of Energy Regulations and the table shower vs bath:

Assuming that two person take only (Full tub in 12 minutes is 45 Gallons) 12 minutes of shower each in a day at the rate of 2.5 GPM it will be 60 gallons of water in one day.

I am not sure how the Nationwide “on your side” Insurance Company can argue that 60 gallons of water a day can be trapped between 2 walls on a concrete slab for a long period without coming out of somewhere for the tenant to see.

I pay money every month for the insurance premium of my unit to cover my expenses for such incidents. I honor my side of the contract. It is obvious that Nationwide “on your side” denied my case solely because of my contractor statement that Stefani put in his mouth even though he is not an expert in the Plumbing field.

What is amazing to me is the Nationwide stationary has “Nationwide is on your side” and “we are attempting to give you great service” on the bottom of each note that they send. It also says if you have not received exceptional service to give a call to a particular person and that person's phone number.

My complaint is with Nationwide who has denied approving a claim on 5 out of 6 structures that 4 of which has taken over a month to basically get an inspection done and that had to be done by an engineer hired by Nationwide.

I found a contractor to rebuild my house. Now Nationwide is telling my attorney that Nationwide is not willing to pay them. Nationwide will not cover a broken pipe in a common wall between our condominiums because it had leaked for some unknown time. I contend that the leak occurred on or about August 12, 2016, when the residents discovered water in their living spaces. It now appears that I am going to be out at least $50, 000 to have my house built back to where it was.

My wife, have been working for over 26 years, and we bought this condominium to move in to Orange County, CA to be near to our family.
However, on August 13 of last year our dream was shuddered when the pipe was busted. My God, we were wrong the Nationwide Insurance and Accell property Management for the Home Owners Association are in the same side.
I am hoping to find truthfulness somewhere to be in our side to help.

Read full review of Nationwide Mutual Insurance
Hide full review
ComplaintsBoard
T
9:10 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Nationwide Mutual Insurance agent

David Cornelius from my understanding is an agent with Nationwide Insurance and has an office in Dothan Alabama. I recently had real estate dealings with David and he is allowing a property owner or is knowingly involved in an insurance claim that David himself told me was going to be filed or has already been filed, this claim is for a theft of some property that did not belong to the person filing the claim. If this is the practice of your agents then maybe some media attention needs to be brought in on this type of activity. I strongly recommend that someone look into this agent.

Read full review of Nationwide Mutual Insurance
Hide full review
ComplaintsBoard
P
8:27 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Nationwide Mutual Insurance auto insurance

Nationwide is a JOKE! They are do not have their information straigt and their customer service is horrible! I went through a third party (Hannigan Insurance) that set me up with Nationwide. I was quoted $100 less than what I ended up paying per month! My mother passed away and I had to go up north for my father, he had a heart Cath done, I was 2 days late on my payment! They cancelled me! I called Hannigan who sent me to Nationwide direct, I spoke with a man named Stuart who told me that it was a mistake and they had just merged with another company and everything was arye! He assured me everything was fine and to call Hannigan back and let them know to submit the paperwork to reinstate and all would be good! This was on October 31st, I NEVER heard back from Stuart even though he had given me is email address if I needed more help, and I emailed him twice as I did not hear back from Hannigan...I ended up receiving an email from Hannigan on 11/4! Thank God I was smart enough to go back to my prior insurance carrier State Farm, even though a little more money...it is worth it not to deal with these crooks! I just received 2 seperate collections notices from CCS both for different amounts! Nationwide sent me to collections for something, not sure what but for over a thousand dollars! I do not owe Nationwide anything! Nationwide should really get their $#@! together as they are in enough trouble. I would never ever recommend anyone use this company for anything!

Read full review of Nationwide Mutual Insurance
Hide full review
ComplaintsBoard
E
6:42 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Nationwide Mutual Insurance claim mishandled and poor customer service

I feel that Nationwide did not handle my claim very well. The poor judgement, careless errors, lack of concern and effort have left me without a vehicle. Your company should have just totaled my car and given me the blue book value immediately after the accident. Nationwide has cost me time, money and my family emotional stress. At this point my expectation is that Nationwide should total the car rather than continue accident beyond the value of the vehicle, and provide me with appropriate compensation for the value of the car. I am also expecting Nationwide to return my deductible, per the police report's attribution of fault to the other driver. If the claim continues to drag on, I will also expect additional car rental compensation, as the delays are due to Nationwide’s processes and no fault of my own. You will see below I have been expediting Nationwide’s processes on my own time. Here are the specific issues that were not handled properly; weeks after the accident I had to go to the Maryland State Trooper Barack's and get the report myself. I had to contact the Trooper that was at the scene of the accident and ask him if he would give a recorded statement to my insurance company. I had to contact Nationwide and remind them to call the officer to get his statement in a timely fashion. That took time and money for me to do and that is Nationwide’s job not mine. I had to call the adjuster many times to get her to come out and look at my car. The adjuster's scope was quick and lacked accuracy and was done in poor judgement. I had to contact the adjuster to get the scope that was promised in a timely fashion. I did not agree with the scope because the view was strictly cosmetic. I stressed the fact that the steering light went on after the accident and the steering became stiff after the accident and I was extremely concerned. With that being said the adjuster assured me that was on the list. But, the scope of the accident did not include checking the steering, even after being assured that the repair shop would check the entire vehicle inside and out. That did not happen. They only did cosmetic work, replaced and balanced one tire. I had to get a rental car for a month because nothing could be handled in a timely fashion and my car is still not in the condition it was in before the accident. Now I am borrowing cars from family and friends and have spent $500 on my deductible in hopes my car would be repaired to its original condition before the accident. The impact of the accident lifted my vehicle up on two wheels. The driver hit me with a lot of force which created this issue. That is why the power steering light went on and the steering was stiff when I left the scene of the accident. Again, Nationwide should have just totaled my car and given me the blue book value immediately after the accident. I have been a loyal customer for over 20 years and I am the victim in this situation. I was not the driver at fault but my son and I are suffering from this situation. This accident occured 9/30/16 and I am still without transportation. My son is autistic and the inconsistency of transportation has been an emotional roller coaster for him. He does not handle change very well like most children that suffer from Autism. If my claim is not resolved soon I will have no other choice than to contact the Maryland Insurance Commissioner and file a complaint. In addition, I will have my attorney seek a fair settlement in court. In conclusion, up until this point I have been a happy customer for over 20 years, and would like to continue on with a good life long relationship. Jessica Futrell was careless, apathetic, and unprofessional and has caused my family unnecessary stress and the loss of transportation. My claim # 863254-GD. My name is Evelyn Baione [protected], [protected]@yahoo.com

Read full review of Nationwide Mutual Insurance
Hide full review
ComplaintsBoard
R
9:55 am EDT

Nationwide Mutual Insurance settling a claim

Nationwide's auto insurer, Mr. Nicholson ran a red light and caused me multiple injuries. I live in Georgia. They admitted liability and still aren't paying. People! There are State insurance Laws! They are hoping we dont know about them. Here in Georgia..when liability is clear they are suppose to adjust the loss fairly and quickly... that's why we pay for a policy. There are Laws for Unfair Claim Settlement Practices. Make sure you demand to see the guy at fault policy! You have a legal right to see their policy. If you hire a lawyer, he will demand it so you have a right to see someone's policy in a accident. A policy liability limit is the per event NOT the per person amount! Then you can do a demand for payment! If the insurance doesn't pay..States like Georgia may have a Bad Faith Law. In Georgia there is a first party bad faith and third party faith in not settling! Don't rely on a lawyer...do your own research. An attorney may take advantage that you don't know the law and he will make the demand for a lot of money but you may get very little or nothing!

Read full review of Nationwide Mutual Insurance
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Nationwide Mutual Insurance customer service

Phone numbers

+1 (877) 669-6877 +1 (800) 882-2822 More phone numbers

Website

www.nationwide.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Nationwide Mutual Insurance?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Nationwide Mutual Insurance Customer Service. Initial Nationwide Mutual Insurance complaints should be directed to their team directly. You can find contact details for Nationwide Mutual Insurance above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Nationwide Mutual Insurance. Discuss the issues you have had with Nationwide Mutual Insurance and work with their customer service team to find a resolution.