The complaint has been investigated and
resolved to the customer's satisfactionResolved Nationwide Insurance — not on your side... for a home insurance complaint!
resolved to the customer's satisfaction
We had severe damage to our roof due to a hail storm last June 2008. After noticing water coming in through our roof the following day, we contacted Nationwide. Ever since this day, they have constantly denied that we had hail damage and told us we had damaged our own roof and that our roof was just old. We have watched 95% of our neighbors have their roofs replaced ... Nationwide continued to delay and deny our claim. We requested an arbitrator and Nationwide passed their end of the claim off to a 3rd party company. This guy refused to use any of the arbitrators we suggested and kept trying to get us to use one of his arbitrators. My roofing company was OK with one of the guys and we went with this company (Gimple). Gimple took 2 more months to come out and look at our roof. He agreed that the front portion of our roof needed to be replaced due to hail damage, with the hail actually punching holes in our metal valleys. But he used Nationwide's measurements for the roof (which were only estimates, since they never measured our roof in detail ... remember - we had "no hail" damage!). When told his measurements were off, he said he also used Google Earth!! This program, according to Google Earth, is used for entertainment purposes only! Even though we have REPLACEMENT coverage, Nationwide will only give us a check for the incorrectly small roof replacement from their arbitrator Gimple. My insurance broker has never dealt with a worse company, my roofing company has never dealt with a worse company, and I've never seen such a bunch of immature incompetent fools. It's now been 11 months ... and my roof still isn't repaired. Nationwide ... a bunch of IDIOTS.