NationWide Building Society review: Moving my money.

I needed to move money on 14 and 15 of Oct.. and both efforts were blocked by Nationwide. I have been subjected to this humiliation by deliberate action by the individuals in the fraud/scam department refusing the forwarding of my money to the business whose invoice I wish to pay. I use the term deliberate as there’s proof this merchant is genuine. I have provided phone numbers and address of the merchant and still these people of yours are delaying my business. This ‘money move’ of mine was completely in line with Nationwide requirements so what is going on? The payment to the merchant is still being blocked so I have to face further humiliation today, the 16th Oct..when I make another attempt to use what is my right. The continued blockage has to be deliberate and no doubt will be continued today. I was promised a return phone call yesterday but didn’t receive one. I feel I am being manipulated by these employees acting like criminals towards me, the account holder.