NationWide Building Society review: Customer support

Hello folks

I've tried several times by letter to send me a new bank card so I can use a card reader to log in to my account on-line.

Regardless of what I say I get a standard 'How to update your address' response letter - the latest was dated 21/09/26, ref: CAS-793869.

In my last letter to Nationwide I asked them to close my account if they couldn't do what I asked. No luck with that either.

I've decided they're too difficult to deal with and I want to close the account. From memory it's got less than £100 in it so it shouldn't be too hard.

Can you get this message through to someone who can do this for me please.

Regards, Ken