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Nationstar Mortgage Customer Service

429 Reviews

Nationstar Mortgage LLC

8950 Cypress Waters Blvd.
Coppell
Texas
United States - 75019

Customer Support Phone Numbers

Mon7:00 AM - 8:00 PM
Tue7:00 AM - 8:00 PM
Wed7:00 AM - 8:00 PM
Thu7:00 AM - 8:00 PM
Fri7:00 AM - 6:00 PM
Sat8:00 AM - 2:00 PM
SunClosed
Plus

Nationstar Mortgage Complaints & Reviews

Nationstar/Mr. Cooper / mortgage payments

After our bankruptcy was finished our mortgage was sold to Ocwen. We have always made our mortgage payments on time every month and still do. We started getting harassed by Ocwen about fees, Insurance and property taxes, all of which we pay on our own and on time. Ocwen sold our mortgage...

Nationstar Mortgage / pulling the plug on hard hit families receiving federal government assistance

Bi
Billy Earley on Oct 10, 2018

PETITION ON CHANGE.ORG "Stop Nationstar Mortgage (Mr. Cooper) from targeting Federal Home Assistance Programs..." https://www.change.org/p/federal-bureau-of-investigation-stop-nationstar-mortgage-mr-cooper-from-targeting-federal-home-assistance-programs Brief Summary: Please we need to get...

Nationstar Mortgage / website

Ju
julie8470 on Sep 4, 2018

The website is not loading and i am trying to make my payment, i like electronic records and so that i can see all my payments posted and give extra principal. I do not like dealing with customer service by phone. If it is not up by the end of the day, i will have to just make the payment...

Nationstar Mortgage / lending practices

Mj
Mjari8 on Jul 18, 2018

This company opened an escrow account without my knowledge to pay insurance premiums that were already being paid by me. When those payments bounced back to the lender, they kept them and the account open meanwhile using my principal and interest payment to add more to the escrow account...

Nationstar Mortgage / mortgage

Ka
Karen Asch on Jul 18, 2018

Hello, My name is Karen Asch at 434 Buchanan Avenue, Kalamazoo, Michigan 49001. Email: karenasch@hotmail. This is about my property at 913 Egleston Avenue, Kalamazoo, Michigan 49001. Hopefully i don't miss anything third time i am trying to submit, thank you. I never had a problem with my...

Nationstar Mortgage / excessive mortgage payoff charges

Bo
Bobbi Foland on Jun 21, 2018

On march 8, 2018, I wired $228, 052.00 as a mortgage payoff - this was just 8 days after our march 1 regularly scheduled payment had been made and processed. Instead of charging us $187 for 8 days of interest, nationstar charged us $714 for the entire month of march on the entire unpaid...

Nationstar Mortgage / mortgage and principal payments

Jc
Jcmess on Apr 8, 2018

I am making both mortgage and principle payments since December. They are getting them all mixed up! My 400 principal payment was listed as my mortgage payment!! My mortgage is 900!!! So now it looks like I haven't paid. My mortgage payments are going in as principal payments so now as of...

Nationstar Mortgage / modification of mortgage loan

Li
Lida Perez on Sep 15, 2017

this is one of my letter to Nationstar - now known as Mr. Cooper: I received calls but no written explanation. I am writing this letter with great concern, stress and frustration! I started the modification process December 2016 and to this day it’s been a nightmare dealing with the...

Nationstar Mortgage / refinance

Jt
jtralies on Sep 14, 2017

This institution prides itself on customer service what a load of CRAP, we are currently underwater when all these institutions got fat and happy in 2005 and got bailed out I'm struggling every month, no Fanny Mae or Freddie Mac which helped a lot of people I have neither, $2400 a month...

Nationstar / no product no service just massive amounts of fraud and greed

Bi
bill werner on Jul 15, 2017

nationstar stold my home we help homeowners suceed they would never send me statement they do not hold the note about 7 counts of fraud i asked to have my payments reduced they went from 1004, 41 to 1458.00 during this time i was taking care of my dad with pancreatic cancer taking care of...

Nationstar Mortgage / treatment and policy

Su
SueBa on Jul 10, 2017

On July 7th I made my first attempt calling Nationstar's Flood Loss Claims Department. This was my first interaction with Nationstar, as my mortgage had been sold from PNC. I had an ICC check (Increased Cost of Compliance ) to be endorsed. This check was written from the Wright Federal...

Nationstar Mortgage / mortgage

Mi
Michael Brawner on Jun 20, 2017

Mailed a letter requesting my PMI be dropped as I have clearly met all requirements as I see it to allow that to proceed It's been over month and have yet to receive any response in reference to this matter Although I have received numerous unsolicited offers to refinance my loan which I...

Nationstar Mortgage / nationstar mortgage - loan modification scam & forced foreclosure scam

Jr
J Rose on Jun 20, 2017

NationStar is a shady and scamming people into foreclosure. Purchased the house in 2010. My mortgage was sold to Nation in 2012. In 2012 I had a few life events that caused me to be short on funds, however I still paid my mortgage on time but was struggling so NS informed me I could apply for...

Nationstar Mortgage / past hoa dues were collected at time of sale but not paid

Rm
rmoneypenny on Jun 19, 2017

I purchased a foreclosure on April 7, 2017 for $25, 000 over starting bid which included past HOA dues that were provided by the HOA. The previous owner was A.H.Boyd. Two months later the HOA dues have not been paid and now the HOA is coming to me wanting 6 months of HOA dues that are owed...

Nationstar Mortgage / home purchase

Me
Melony Walker on Jun 15, 2017

A home was purchased at 1550 Dilg League Drive in 1986 by Melony Walker and Emit Dizadare, Jr. We were divorced in 1995, Emit remained in the home and paid all the mortgage. Unknowingly, my name remained on the house and Emit kept the mortgage in delinquency which brought my credit down...

Nationstar Mortgage / mortgage modification fail

Fr
Froebe on May 11, 2017

I have many frustrations with your company since they took over our mortgage, mostly because I seem to have gotten passed around from person to person and have not gotten consistent information or service because of that. We were on a trial and were working with Tewania and half way...

Nationstar Mortgage / modification approval scam

Bu
Bucanero on Apr 28, 2017

Your process is worse than Bank of America. I never thought I would see it. This horrible process has stressed me out. Last year I was approved for a "temporary" modification. Never heard of it, but I received the paperwork to pay my new approved payment, then after a few months I was told...

Nationstar Mortgage / mortgage loan servicing

Fi
findthereality on Mar 15, 2017

For anyone fighting a wrongful foreclosure you really need to read this book (Chain of title by david dayen) ! We are not connected to the author in any way, but this book explains exactly what the problem is, and why most homeowners (Especially in florida) have no chance of winning their...

Nationstar Mortgage / incorrect forced insurance with no corrections for 3 years

Lo
Lori Chor on Mar 1, 2017

Robert n loriann chor To whom it may concern, After 4 years of trying to rectify nationstars error... Nationstar leaves me no choice but to file in small claims court. A forced insurance was put on me and we had insurance the entire time!!! Nationstar never acknowledged my insurance and put my...

Nationstar Mortgage / not accepting payoff

Ch
Chris Medlin on Feb 15, 2017

Tried paying my entire loan off 3 times. They reversed the transfer payment 3 times and charged me late fees even though I had proof that it was they that reversed the transfer. In addition they cost me an extra $30.00 in wiring fees which they did not refund. You will wait on hold for...