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Provident Funding Associates Customer Service

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Provident Funding Associates LP

851 Traeger Ave., Ste 100
San Bruno
California
United States - 94066-3091

Customer Support Phone Numbers

1888 547 4050(New Loan Center) 1 0
1800 696 8199(Loan Servicing Center) 1 0
+1 650 652 1300(Head Office) 1 0
+1 707 547 4078(Loan Servicing Center) 0 0
+1 707 547 4081(Customer Service) 0 0
+1 650 652 1350(Head Office) 0 0
Loan Servicing Center & Customer Service Postal Address
P.O. Box 5914, Santa Rosa, CA 95402-5914
 
Monthly Mortgage Payment 
P.O. Box 513738, Los Angeles, CA 90051-3738 
(Please be sure to include your payment coupon with the payment)
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Provident Funding Associates Complaints & Reviews

Provident Funding Associates / mortgage servicing

La
Nov 13, 2017

This company is the worst!!! The recent equifax breach caused my bank to quickly close all my accounts. Unfortunately, the bill pay for provident already was sent when the bank closed the account. I quickly sent another payment on my new account and it arrived before the payment was even...

Provident Funding / Credit Reporting

Ni
Mar 31, 2015

I made my February payment on the last day of the month 2/28/15 at 2:59pm. When i pulled my credit report it shows they gave me a 30 day late because the lender chose to apply it on 3/2/15. i contacted provident who was unwilling to hear my dispute and told me this was disclosed in my...

Provident Funding / LATE FEE

Ja
Nov 13, 2012

During loan application and after two attempts on line and no help from three telephone calls to set my home loan on automatic payments could i get any ones attention to set this up. But after being One day late. literally one day! I I was able to set this up and was charged a late fee of...

Provident Funding / refi issue

Mi
Nov 09, 2012

I've been trying to get out of this company for three months now and they won't release documents to let us leave them. Their customer service is awful, I don't need their contact information. I spoke to a stupid Jason 7724 last week and a rude Brian 7726 this morning...

Provident Funding / bad customer service

Du
Oct 05, 2012

My name is Duane Downs and my wifes name is Ida, on 9/21/12 Ida called provident funding (since you are our lender), requesting information about refinancing. We recieved a call back from a Jessica Schumacher that day. Since we were gone at the time of her call back, I emailed Jessica to...

Provident Funding / Vindictive Mortgage Consultant-I withdrew my loan application to not deal with them anymore.

Ab
Sep 25, 2012

My recent experience with Provident is actually quite apalling. I have excellent credit and was approved for a refinance on an already existing Provident loan. The appraisal came in 2% less than it should have to make it an 80% LTV. They would not dispute the appraisal regardless of...

Provident Funding / agent

Rk
Sep 14, 2012

I find the customer service, and overall responsiveness of Stephanie Amora, your agent at Provident Funding quite unacceptable. We had a pre-approval letter for a loan from your company on a housing investment.. Stephanie began communicating and asking for many additional items. At the end...

Provident Funding / Loan refinance

An
May 27, 2012

Absolutely the WORST lending experience I have ever encountered. Sure, they have great rates but their turntimes and customer service are the most abysmal I have even seen. They DO NOT communicate, they lay condition, after condition, after condition.Over the three month period, I have...

Provident Funding / Unprofessional and taking advantage of the client

Ja
Jun 28, 2011

I've gone through teh most harrowing experience dealing with Seckel Capital and Provident Funding as the lenders:. It was clearly told to them thta the loan (which happens to be a short sale) has to be closed by a certain date a month and a half in advance|. It's been 10 day...

Provident Funding / Mortage

Ls
Jun 13, 2011

There are (2) complaints. The first is the late fees on late payments, That has happened to me three times. One was legit, the other two were not, as the payments were sent in in plenty of time. I questioned that with Provident. They said I was late. I told them they have a problem with...

Provident Funding / Unreasonable, Mean & Rude!

Sz
May 09, 2011

I have been a customer for 14 years & never been late. This month when paying online, I made a typo & the transmission did not go thru. I noticed on my own when checking my bank balance. I called Provident to inform them there was a problem & to make good on it. They are charging a late...

Provident Funding / Insurance Premium Payment Delayed

Ge
Mar 29, 2011

Provident Funding is a horrible mortgage insurance company to work with. I deeply regret refinancing with this company in 2010, lured by the appeal of a lower rate. Dealing with this company negates any benefit of having a lower rate. This company has held up paying my home owner'...

Provident Funding Home Loan / Escrow account

Bi
Mar 28, 2011

Provident’s IS THE WORST! Their escrow department and their customer service department are screwed up so bad. It’s outrageous but, more than that, they have been unresponsive and unprofessional in the way they’ve handled my concerns. My problems began when I realized...

Provident Funding / loan modification

Le
Feb 22, 2011

Those sorry sons's of ### stole my house. They sent paperwork to my house for loan modification on 2 feb and then forclose on my hour 3 feb. They never returned any of my phone calls (6 months) and that girl Rebecca Orr should be working at Wal mart taking toys off a truck so she...

Provident Funding / Refinance

Ro

Provident Funding is a wrose company I have ever deal with. They rather have your house foreclosed. They are not willing to offer any help the borrowers. No matter how harsh your situation is, they simply ignore your inquiry, application, phone calls or so. They are rude to customer...

Provident Funding / GAVE ME WRONG ADDRESS TO MAIL PAYMT

Th

Unbelievable! having problems ever since the loan was bought from GMAC. The first payment was mailed on 11/11 and they posted it on 11/16 -c harged me a $94 late fee... and now this month the payment was returned because they had given me a wrong address on the letter assuming the loan!...

Provident Funding / insurance claim check delay

Ta

I sent my insurance check to Provident almost 3 weeks ago, overnight delivery. I have not received my check back, nor any acknowledgement from them. Since the check is for roof repair and I live in Minnesota, it's more than a little important to get my roof done before any more snow...

Provident Funding / Lousy customer service

Th

Provident Funding is one of the worst mortgage companies. First, they have a bunch of monkeys working there. They NEVER return phone calls and their reasoning is asinine. I wanted them to e-mail or fax me some forms that were required for a request for loan modification, and the idiot...

Provident Funding / Loan Funding Denial

Da

We entered into a Sales Contract for a hangar home in a gated community in Texas. All indications from Provident were that the loan would be easy as we had a previous relationship with Provident Funding. We had a 45 day escrow. Provident advised us on day 44 that they would not be able to...

Provident Funding / Reconveyance deed

Cn

The people at Provident Funding do not know what they are doing! My mother paid off her loan in July 2009. A reconveyance letter was supposed to be sent to the SLC County Recorder's Office to have them update their information showing that the loan has been paid in full, there are no...

Provident Funding Mortgage / Reconveyance deed

Cn

The people at Provident Funding do not know what they are doing! My mother paid off her loan in July 2009. A reconveyance letter was supposed to be sent to the SLC County Recorder's Office to have them update their information showing that the loan has been paid in full, their are no...

Provident Funding / Bad service

Pa

Provident Funding sucks! I have been with them for four years. I had trouble with my bill pay and that made my payment late and they would not waive the fee. Any other company would do that as a one time courtesy especially since I have never been late. I hate this company so much. I have...

provident Funding, DBA: Lendervend / Poor Quality

Ch

Provident Funding did the appraisal for my property. The information they stated in their appraisal report was wrong and inaccurate. But, Provident ignored my complain and refused to refund the fees.

Provident Funding / insurance fraud

Ch

We refinanced our home loan from provident in 2003.Things seemed fine until last March 2009 when they sent us a letter saying that we had let our flood insurance lapse for three months in 2006 three years earlier.I informed them that I felt they were mistaken and i asked them why it took...

Provident Funding / Escrow

Do

I have been dealing with Provident for 6 months and it hasn't been pretty. I have recently gotten a letter informing me they were going to raise escrow $300 a month, the result of (yet another) whopping clerical error on their part. Fix it? Good luck with that one--you might as well...

Provident Funding / unwillingness to work with you

As

Let me tell you a liitle story about how great they are. Their so great at helping you out, that i decided to let my house go. Every year around August we start to fall behind. Usually only a month. Last year in February we filled out their loan modification packet and sent it in.All we...

Provident Funding / Delay processing of payments

Te

I have had 2 mortgages with Provident Funding over the past 10 years. I have never been late. In fact I have never been late on ANY payment of any kind in my life! I mailed my 1/2010 mortgage payment on 1/7/2010. On the evening of 1/20/2010 I got a call from Provident Funding indicating...

Provident Funding / Rude, and helpless

Ri

Our business has decreased by 80% and our income as well. We contacted Provident because we knew we were going to have problems making our payments. We were told they could not talk to us as we were current on our payments. We said yes we know that we dont want to be late on our payment...

Provident Funding, Richmond / RUDE RUDE RUDE

Je

I HAVE NEVER IN MY LIFE HAD CONTACT WITH A MORE RUDE GROUP OF PEOPLE THAN THOSE THAT WORK AT PROVIDENT FUNDING IN RICHMOND. IT'S ALL MEN AND THEY MUST HAVE SOMETHING AGAINST WOMEN. THEY HAVE ABSOLUTELY NO MANNERS TOWARDS BROKERS. I KNOW THIS IS NOT THE CASE FOR ALL BRANCHES OF...

Provident Funding / Lost Insurance Claim Check - Given wrong information

Ks

They have the worst Customer Service Rep I have ever dealt with in almost 20 years. I'm actually considering refinancing my mortgage with another company just so I don't have to deal with them ever again!!! Making a very long story short, they lost my check for $6200 for...

Provident Funding / Late Fees and Loan Mod

Hs

I actually called Provident to let them know that I was going to be about 1 week late in paying my mortgage and ask them to waive my late fee (my first late payment with them and I have a great credit score.) They flatly declined, said there was no supervisor I could speak with and refused...

Provident Funding Group / Scam Artists

Bu

I have a vacation home in Belmar NJ I went through a Broker that sent the loan to Provident funding. The day before my closing they said I had to send in more conditions after I was sent proof from my broker that it was clear to close. I finally had my purchase 4 days late !!! I then had...

Provident Funding / Unprofessional Misleading

1u

I have credit scores above 76o, high balances in my bank accounts, and more than enough income to qualify for the purchase transaction that this bank had approved. The appraiser was hired by the bank and the property was listed as a duplex but the appraiser thought it would be better to...

Provident Funding Group, Inc. / Rejection of file

Cp

I submitted a fully executed loan package for review and was told the clients will have to sign an entire new package because the husband has bad handwriting and the way he writes 2009, looks like 2000! I have never encountered something like this. The other reason for rejection was that...

Provident Funding Assc / Loan Modification

Sp

Has anybody had any success with Provident Funding Assc in regards to loan modification. I'm about to hire a lawyer to handle my modification. Like to get any help or hear your success stories.

Provident Funding / Terrible company

An

Provident Funding sucks! I have been with them for two years. I had trouble with my bill pay and that made my payment late and they would not waive the fee. Any other company would do that as a one time courtesy especially since I have never been late. Now I am having trouble with my...

Provident Funding / SCAM

An

DEAR SIR. I HAVE AN EXISTING MORTAGE WITH PROVIDENT FUNDING IN BURLINGAME CA FIVE MONTHS AGO WE HAD RE FIANCE OUR MORTAGE (OR SO WE THOUGHT) WE AND HAD ALL THE PAPER WORK DONE AND SENT OUT. ALL THE CHECKSWERE ALSO SENT OUT SINCE THEN WE HAVE RECIVED THE RUN AROUND, WE ARE PASSED FROM PERSON...

Provident Funding / Failure to pay insurance premiums

Pt

Provident Funding has turned out to be the most incompetent, deceitful and arrogant mortgage lender that I have ever dealt with. For the past two years Provident Funding has missed paying my flood insurance premiums on time even though they took the money from my escrow account and notified...

Provident Funding / Customer Service

So

I find the customer service, and overall responsiveness of Provident Funding quite abhorrent. I have filed a complaint with the BBB and in particular, find their Customer Service Supervisor Chris Porter to an incredibly unprofessional employee. Craig Pica is the president and you can try...

Provident Funding / Delay on Funds Posting

Ar

Terrible Customer Service! Mailed in payment 1st week of December, didn't get processed until exactly the 15th. Called in on the morning of 15th asking if my payment had been misplaced, they said they had not record of it so i paid by phone ($15 fee). Learned that night that they found...