The complaint has been investigated and
resolved to the customer's satisfactionResolved Nationstar — collection agency
resolved to the customer's satisfaction
Nationstar (Ns) is debt collector... They service nothing!
Ns reps refuse to identify themselves by more than a first name, sometimes a bogus extension number. You can never reach the same person you spoke with previously. Hold times are ridiculous... Then we must identify ourselves all over again.
Ns failed to produce payment history on my account for life of loan as I requested (Citi mtg previous lender). My loan was established 7/07 with citi mtg and ns took over my loan 11/10. Ns only provided history since that time (11/10).
They refuse to walk me thru fannie mae loan look-up process. I've tried numerous times to look-up my loan via this bogus internet service to no avail. I even tried contacting fannie mae direct and they referred me back to the servicer and released the call.
Banks and the american government should be ashamed of themselves... Losers!