SUBMIT A COMPLAINT

National Holidays UKtrip to newquay and the isles of scilly

We went to Newquay and Scilly Isles on 23.9.
2019. On the way to Newquay our driver informed us the trip to the Scilly Isles was cancelled due to the weather and we where going to the Eden Project instead. We didn't want to go there. If we had we would have booked that tour. When we arrived at hotel itinary board said St Ives. The receptionist knew nothing about it. The next morning the confusion wss still going on si after waiting 3/4 of an hour still nothing sorted we left and caught service bus to Truro at our own expense. It meant those who went to Eden Project had 3 free trips where we only had 2. I know some people on the coach received compensation and I feel we should get some. I look forward to hearing from you.

Sheila Rackstraw
62 Arundel Road Farringdon
Sunderland
SR3 3JW

Sh
Oct 05, 2019

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