Menu
National Football League [NFL] Customer Service Phone, Email, Contacts

National Football League [NFL]
reviews and complaints

National Football League [NFL]'s customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.nfl.com
www.nfl.com

Learn how the rating is calculated

1.1 652 Reviews 646 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

National Football League [NFL] complaints 646

ComplaintsBoard
S
10:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

National Football League [NFL] nfl tv coverage areas

I am in lower Delaware. We usually get almost all of Philadelphia games on Fox and all Washington games on Fox. But for some reason the NFL flexed AFC games to Fox on 9/25/2022. So now no one in our area can watch Phil/Wash game on tv. And the CBS channel here has Jets/Bengals game. We will have to go out and find it at a bar or restaurant. Also Comcast removed Philadelphia Fox and CBS from our channel lineups citing "contract disputes" with the Philly channels.

Desired outcome: Dont flex afc games to fox, thats why they are on cbs.

Read full review of National Football League [NFL]
Update by Shadowdogg
Sep 25, 2022 10:16 am EDT

Comcast also removed Washington Fox and CBS from our lineup.

Hide full review
ComplaintsBoard
I
9:16 pm EDT

National Football League [NFL] Thursday Night Football airing on Prime ONLY

Why must the NFL make it more difficult to view games? This move to Prime is almost the last straw, as I am feeling that this is the future of your money grubbing ways. I am dreading the loss of Direct TV as the primary broadcaster, as Apple appears to be in the lead for your ultimate downfall.

These moves are obviously made with ZERO concerns for the average football fan in America. What's next, Goodall? Pay to watch every contest, every week? If you can't see past the dollar mound in front of you, perhaps it's time to go. Give someone who actually cares about the fans, which does pay your insane salary to begin with. Keep up your path you have obviously chosen, and the NFL will be nothing more than a memory, and a sad one at that.

Capitalism will kill this sport, as well as your wish for billions more than already taken. Wake up and smell the coffee before it's too late, fool.

Read full review of National Football League [NFL]
Hide full review
ComplaintsBoard
J
9:13 pm EDT

National Football League [NFL] TNF on amazon prime

It really sucks that the NFL put TNF on Amazon Prime, not everyone has that. Now my husband is missing one of the biggest games of the year for the steelers and he is a HUGE steelers fan. I don't understand why they would do this, they keep doing this stupid stuff and most of the fans are going to stop watching all together. We pay for the NFL Sunday Ticket on direct tv just so we can watch all the NFL games and now we can't see Thursday night Football.

Desired outcome: Put if back on NFL Network

Read full review of National Football League [NFL]
Hide full review
ComplaintsBoard
S
9:12 pm EDT

National Football League [NFL] NFL Thursday Night Games on Prime Video

Prime is obviously not ready to broadcast NFL games. We have a subscription to Prime Video, but were unable to watch last week’s game, and are not able to watch this week’s game. It seems that the Prime streaming service is stretched to beyond capacity. It took us multiple tries last week and tonight to even get onto Prime. Then when we did the game was buffering so slowly that we could never actually watch the game. The NFL needs to put Thursday night football back on broadcast TV until some streaming service can handle the volume.

Desired outcome: The NFL should simultaneously broadcast the 2022 Thursday night games on a broadcast network.

Read full review of National Football League [NFL]
Hide full review
ComplaintsBoard
A
8:32 pm EDT

National Football League [NFL] Thursday Night Football

Putting Thursday night football on Prime Video is such a slap in the face of the average NFL fan. Prime video is not on my TV service plan, it was bad enough we had to wait for the NFL network after the NFL put Thursday night games there. So prime time National football is no longer available unless we spend more money.

all about the mighty dollar. I really don't expect you to change, just voicing my opinion.

You lost my loyalty,

Read full review of National Football League [NFL]
Hide full review
ComplaintsBoard
J
8:19 pm EDT

National Football League [NFL] Thursday Night Games

I'm very sad that the NFL decided to air the Thursday night games on Amazon prime instead of a regular channel. Shame on you. This option costs money which now a days is stretched. I can't image your ratings haven't dropped because of this change. I love to watch my NFL games but am being left out!

Is there a chance this is going to be changed or also offered on a channel I don't have to pay for?

A concerned NFL fan!

Read full review of National Football League [NFL]
Hide full review
ComplaintsBoard
G
6:47 pm EDT

National Football League [NFL] Broadcasting Cleveland Browns game tonight

Re: Tonight’s game 9/22/22 - Why do I have to subscribe to Amazon prime to watch this NFL game when I already have an enormous cable bill. You are making a huge mistake asking for MORE $$$$ to watch your already over paid players. You know I quit watching pro football after that kapernic caper - took me 4 years to come back! Keep this other crazy crap up and I’m done forever!

Read full review of National Football League [NFL]
Hide full review
ComplaintsBoard
P
11:49 pm EDT

National Football League [NFL] Touchdowns

The NFL has the cheapest scoring out of all Sports. How can a touchdown be scored without legitimately, physically being in the end zone? The end zone is the hugest scoring zone of any sport and the ball and player should be required to be In it. The zone is 10 whole yards deep and over 53 yards (160 feet) wide. All your desperate player has to do is have the tip of a ball inside that huge rectangle of an end zone or hit a pylon without any of his body having anything to do with it. You owners are to overly desperate for your players to score. As far as I am concerned, that is not a very professional dignified way to play a sport. It is another way to show coming generations that they don't have to really accomplish something complete with dignity. Just do it ok. The touchdown should require a player with the ball have his body and the ball clearly across the goal line and inside the side lines, making complete physical contact with the turf inside. Yes, a pass can be caught with two feet touching inside the lines as well.

It is hard for me to enjoy watching a sport that does not hold dignified standards of scoring and behavior by the players.

Read full review of National Football League [NFL]
Hide full review
ComplaintsBoard
B
9:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

National Football League [NFL] certain players getting away with everything because of there status

Today 9/18/22 while watching the Bucs game I seen a display of unsportsmanlike behavior of a bunch of NFL players in general. But what i don't understand is why someone like Tom Brady isn't held accountable for his actions. His sideline antics of throwing a helmet, a computer tablet and the film crew always zeroing in on him when the "F" words start flying out of his mouth. Not to mention him taunting the other team's player which sparked the brawl and no taunting flag ever thrown on him. This makes it very hard for a father to explain to his son on what is going on and also my son asking why he's using bad language and acting like that. As much as Tom Brady is in the cameras eye, he as a great player and also as a father should no better because the world is watching. In my opinion I don't understand why someone of his stature gets such special treatment, he is setting a bad example and going to ruin the future of the NFL, meaning other QB's for instance are probably thinking of why they can't do the same things.

Desired outcome: There should be some kind of fine or suspension for these type of situations, these professional players are being watched by all age groups and the commisoner needs to step up and take control or step down.

Read full review of National Football League [NFL] and 3 comments
Hide full review
3 comments
Add a comment
G
G
Granny8
Manchester, US
Sep 18, 2022 11:23 pm EDT

Because he is tom Brady and beyond reproach. Just like Rodgers for the bears all you hear is Rodgers Rodgers and making excuses for what may happen. I did not even know who the other quarterback was till I looked it up! We make our own heroes and they can do no harm. About ridiculous that the commentators have sides

D
D
dmcrimson
montrose, US
Sep 19, 2022 8:04 pm EDT
Replying to comment of Granny8

its complete bull.. other players were kicked out because of taunting or starting any sort of problem but tom brady he can get away with it. he should be suspended just like everyone else he is not any more special then the other players. no one cares how long hes played or how emotional he is over his fight with his wife. he needs to leave that of the field and act like an adult instead of an upset child not getting what he wants all the time.. if he actually practiced with his team then he wouldnt be so mad that they dont know how he plays or reacts to situations or plays.. in other words tom brady needs to grow up or leave and let someone who wants to play do something

B
B
badgirl
Jupiter, US
Dec 17, 2022 8:12 pm EST
Replying to comment of dmcrimson

yes! tom brady is punk. should be out of the league. show up for practice, pay or leave, grow up Brady! brdy gets away with everything its bs. touch brady get a pntly,

Take a shower Brady! stinking p the plane,cry baby!

ComplaintsBoard
R
8:19 pm EDT

National Football League [NFL] NFL app

Can no longer look ups player stats on games. All I get are 2 lines, one longer to show who got the most of yards, turnovers, etc. Last year’s app was perfect. This year’s is junk. I keep deleting and reloading it in hope I did something wrong. Apparently espn or something is the only way to get the information that makes following football any fun.

Desired outcome: Bring back last year’s app

Read full review of National Football League [NFL]
Hide full review
ComplaintsBoard
K
10:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

National Football League [NFL] Thursday Night Football-Prime

We were sorely disappointed to discover that Thursday Night Football is only available streaming on Amazon Prime! The NFL takes such strong position on being anti-discriminatory; REALLY? By going soley to Prime streaming you are being hugely discriminatory! Discriminating against the "older generation" that doesn't know how to access that, discriminating against families that can't afford it, much less customers who have to rely on internet connection being reliable ! You've sold out thousands and thousands of football fans to big tech. SHAME ON YOU!

Desired outcome: Make Thursday Night Football available on another option.

Read full review of National Football League [NFL] and 3 comments
Hide full review
3 comments
Add a comment
R
R
Robert Anderson former football fan
, US
Sep 27, 2022 3:01 am EDT

I have been watching NFL games since about 1974. Watching the Seattle Seahawks since their inception in 1976. There were a few years I couldn't watch every game due to black-outs or Pay-per-view, but, as a fan, I could EASILY watch EVERY game! It is exactly how I became a FAN! Now, with SO many hands digging in my pockets to shell out money at an increasing rate, I have to choose my priorities carefully...and I have come to the conclusion that if I can't access the games that I have followed religiously for 46 plus years without a monthly charge...I am going to have to withdraw from being a football fan. I know the NFL is a business, and I know they will make billions without ME, but until the GAME becomes a GAME again, and watchable by all who want to be fans...I am afraid I'd rather feed my family...don't get me STARTED on the prices of THAT!

K
K
Ken R G
Royal, US
Sep 18, 2022 7:16 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The NFL collected the money from the cable and satellite providers for the NFL Network programing. Then they make the live games streaming only through Amazon. That is considered denial of services paid for by a customer. Do we get a refund of money paid for services promised but not rendered?

K
K
KCA1
norwalk, US
Sep 16, 2022 5:03 pm EDT

The NFL allowing only Amazon subscribers to watch Thursday night football games shows that the NFL only cares about the money it received from Amazon and not its' fans. The NFL cut off about 85% of its fans from watching the Thursday night game. Like many people they don't want to support Amazon and its unethical business practices. The proof shows in how little viewers watched this first Thursday night game of 2022. It goes to show that MONEY talks!

ComplaintsBoard
K
8:48 am EDT

National Football League [NFL] Browns game not showing on local televison station

To Whom it may concern,

Hopefully this email gets to someone that can help. I live in Youngstown, OH. area, which is only 76 miles from Cleveland. But this up coming Sunday Sept. 18, the game that will be showing on our local station is the Pittsburgh vs New England game. I would love to go to more games if I could afford it or even pay for TV access to the games but being this close to Cleveland that should be unnecessary. These games should be shown in state.

Desired outcome: Desired outcome would be that the Cleveland Browns games should be shown on our local TV station. We are in Ohio after all and are trying to support our local team.

Read full review of National Football League [NFL]
Hide full review
ComplaintsBoard
J
12:00 am EDT

National Football League [NFL] Thursday Night Football

I wanted to let you know that I'm not satisfied with the Amazon Thursday Night Football coverage. #1- There were mulitple "buffering" experiences throughout the game. I have a great WI-FI signal so it was very frustrating to have numerous pauses during live action. #2- I wasn't able to pause and re-start live action like most games I watch. I do have Xfinity (Comcast) with DVR service and not having the ability to pause and re-start live action was very disappointing. I realize the might dollar is king but I'm not excited to continue to watch Thursday night football on a streaming service. I'm 46 yrs old and have been a NFL football fan my whole life but things like this experience will make me reconsider. Thank you.

Joe

Read full review of National Football League [NFL]
Hide full review
ComplaintsBoard
H
7:13 pm EDT

National Football League [NFL] Thursday Night Football on Amazon Prime

The UFC moved their fights to ESPN, and figured we would all just automatically the fee for ESPN AND the fee for UFC fights. That move saved me so much time and money, because I have not watched a single UFC fight, in person or on TV, since.

Can you guess what I'll be doing now that you think you can force me to pay for Amazon Prime just to watch TNF?

Thank you SO much for all the time you have freed up for me...time that used to be spent watching, what had already become increasingly irrelevant, NFL games.

Sincerely!

Read full review of National Football League [NFL]
Hide full review
ComplaintsBoard
R
1:31 pm EDT

National Football League [NFL] programming

9/15/22

RE: Chiefs Game Programming

I would like someone to know that the NFL's choice for watching the game live tonight is revolting and disgusting.

I cannot believe that there is not any way to watch the Chargers @ Chiefs game 9/15/22 other than through an internet connection or Amazon prime, etc.

Pandering to Amazon and forcing this internet crap is going to lose you more business than you are going to reap from Amazon.

I have been watching football for over 50 years and I find this a total disgrace.

Desired outcome: Do not ever broadcast a game again that cannot be watched on a std television without an internet connection or an internet based company.

Read full review of National Football League [NFL] and 2 comments
Hide full review
2 comments
Add a comment
S
S
Shanon Keen
, US
Sep 15, 2022 7:19 pm EDT

NFL PLUS? AMAZON PRIME? Shame on you Roger G. This is disgraceful. Is this just the beginning, soon, will I not be able to watch football without subscriptions? You money grubbing thieves have not thought about the average person who pays all of your salaries by supporting the game. All of the people having to pay higher prices for fuel, groceries insurance and all things that have increased because of inflation. You hand out millions to players like it is not real money, yet you are digging into every fan's pocket because you just don't care. I just wish that you would have 0 viewers watching the "pay for subscription" game tonight. I can't imagine anything being more petty than to deprive unsubscribed people from seeing a game because they are supporting their families instead of NFL PLUS. AGAIN, SHAME ON ALL OF YOU!

F
F
Frank Alesso
PASSAIC, US
Sep 15, 2022 2:28 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Today's NJ Star Ledger says that Amazon has an 11 Year contract with the NFL. Plus an Amazon Subscription went up $20.00. From $119.00 to $139.00 for a year. They must think older NFL fans are stupid. I say screw the NFL and Amazon. I will not support the commercial sponsors anymore. That includes Budwiser, Chevy, Dodge etc.

ComplaintsBoard
U
10:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

National Football League [NFL] NFL+ starts the packer game with 4:00 left in the first quarter WTF!!!

It's not like you can't afford good technology or people to operate it. I want a refund of my first game with your stupid new system. Game Pass was much better. You got the whole game and on my big screen.

What a ripoff. The game started with four minutes remaining in Q1 for the full replay and you think that's okay? How does that sit right with you [censored]s?

Desired outcome: You eat [censored]. I want a refund for the first game. Divide the amount I paid by 17 and credit that to my credit card. Can you handle that?

Read full review of National Football League [NFL]
Hide full review
ComplaintsBoard
R
3:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

National Football League [NFL] NFL gamepass nfl plus

After being a client of Game pass, now I'm unable to watch football like I always do because I'm living in a US Territory? Clearly, ignorance from NFL part doesn't aware that Puerto Rican are US Citizens. Not to mention people like me that works for all our U.S. veterans. I highly recommend NFL to re-considerate this ignorant and clearly discriminating decision in not include us in your app, before is too late.

Read full review of National Football League [NFL]
View 0 more photos
Hide full review
ComplaintsBoard
S
2:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

National Football League [NFL] "r" rated celebrations

I can't watch football with my grandkids because the celebrations have become "R" rated. Why can't the NFL understand this is family entertainment and the players should be fined for actions that don't support a family entertainment viewing.

There are penalties for un-sportsman like conduct yet making "R" Rated gestures is OK on national TV for our kids & grandkids watch.

How do you expect kids to learn sportsmanship and have NFL role models if we can't let them watch NFL games because of the "R" Rated actions?

Desired outcome: Fine players for "R" rated gestures.Do not show these gestures on TV, pan away like they do with streakers.

Read full review of National Football League [NFL]
Hide full review
ComplaintsBoard
T
10:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

National Football League [NFL] Pfizer commercial

I am watching the Bill's vs the Rams. I just saw a Pfizer commercial at around 10:15pm eastern time mark on NBC. The NFL needs to stop cowering to pharmaceutical companies...NOW! I will not continue watching if you allow these companies to advertise. What they have done is egregious and what you have done to your players by promoting their vaccinations is also egregious. You should be ashamed. You do not need their money and you will lose mine if I see one more commercial from ANY drug company. Stop promoting them...NOW!

Desired outcome: No more drug company commercials whatsoever. America is done with corrupt drug companies. The NFL can certainly survive without them. Do the right thing

Read full review of National Football League [NFL]
Hide full review
ComplaintsBoard
E
1:28 am EDT

National Football League [NFL] NFL GamePass Europe: blockage of live streaming in Ukraine

I am an American citizen resident in Ukraine and have registered numerous complaints about NFL GamePass Europe going back to the 2017 season, when Delatre acquired the streaming rights for Europe. Since then, my viewing experience has only degraded relative to what was previously offered directly from nfl.com.

But in 2022 Deltatre has even exceeded their previous failures. For reasons that make no sense whatsoever, they have decided to block all Ukrainian IP addresses from direct live-streaming this season, in the same way they have blocked Russia and Belarus, who are the aggressors in the current war. Ukraine is the party under attack, and is a U.S. and NATO ally. How on earth can such a blockage be justified?

Please prevail upon Deltratre to restore access to Ukraine prior to the opening of the regular season on September 9th. Otherwise I will continue to press this case until NFL management takes appropriate action.

Eric Almeida

Desired outcome: Restore live-streaming for Ukraine

Read full review of National Football League [NFL]
Hide full review
How to file a complaint about National Football League [NFL]?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with the National Football League (NFL) company. Make it specific and clear, such as "Incorrect Jersey Shipment" or "Refund Not Processed for NFL Game Pass".

4. Detailing the experience: Provide a detailed account of your experience with the NFL company. Include key areas such as customer service interactions, product quality, service delivery, or any other relevant aspects of your experience. Mention any transactions you had with the company, including dates, amounts, and what the transactions were for. Clearly describe the nature of the issue, including what you expected versus what actually occurred. If you attempted to resolve the issue, detail the steps you took and the company's response. Explain how the issue has personally affected you, whether it's a financial loss, inconvenience, or disappointment.

5. Attaching supporting documents: Attach any relevant supporting documents, such as receipts, emails, or screenshots, that can substantiate your complaint. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from the NFL company, whether it's a refund, exchange, apology, or any other form of rectification.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for spelling and grammatical errors, and make sure that all the information provided is factual and relevant to your complaint.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint or review. Ensure that you have filled in all the necessary fields and attached any applicable documents before submitting.

9. Post-Submission Actions: After submitting your complaint or review, regularly check your account on ComplaintsBoard.com for any responses or updates. The NFL company or other users may provide feedback or solutions to your issue, so staying updated is crucial for the resolution process.

Overview of National Football League [NFL] complaint handling

National Football League [NFL] reviews first appeared on Complaints Board on Dec 12, 2006. The latest review I have not recied my Refund was posted on Feb 27, 2024. The latest complaint officiating staff was resolved on Dec 29, 2014. National Football League [NFL] has an average consumer rating of 1 stars from 652 reviews. National Football League [NFL] has resolved 9 complaints.
Ratings on other sites
Trustpilot
Trustpilot
1.2
279 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. National Football League [NFL] contacts

  2. National Football League [NFL] phone numbers
    +1 (877) 635-7467
    +1 (877) 635-7467
    Click up if you have successfully reached National Football League [NFL] by calling +1 (877) 635-7467 phone number 0 0 users reported that they have successfully reached National Football League [NFL] by calling +1 (877) 635-7467 phone number Click down if you have UNsuccessfully reached National Football League [NFL] by calling +1 (877) 635-7467 phone number 0 0 users reported that they have UNsuccessfully reached National Football League [NFL] by calling +1 (877) 635-7467 phone number
  3. National Football League [NFL] emails
  4. National Football League [NFL] address
    345 Park Avenue, New York, New York, 10154, United States
  5. National Football League [NFL] social media
National Football League [NFL] Category
National Football League [NFL] is related to the Sports and Fitness category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.