Awful company - customer service people are terrorist and the only thing they are good at is stonewalling you from speaking with anyone with a college degree and common decency in management, or the owners - but "management does not speak with the customers ever" - it's we, the customers who pay for their lifestyle - their houses, boats, college tuition, vacations, cars etc... And they don't talk to customers - really!
The product I purchased was different from the quality of product installed and the installers - World Flooring LLC - they scratched my floors putting my furniture back, using their saw on the newly installed floor scratched the floors and left my apartment looking like a construction or war site - with so much dust and dirt (from removing the existing carpet and putting down the new floor) that I could not even see the actual floor until my cleaners came to do a huge, 3-people/3.5 hours cleaning. It was then I saw the actual floors and the scratches - from the worker's saw and moving my furniture. I called customer service (very low bar here for employees and managers) and because had to wait 2 days for my cleaners, and thus 2 days to report the scratches - they would not grant me any leeway in getting it fixed - I wish I checked with the BBB - national floors direct has the worst reports on that website and other websites. When calling to get the floor boards replaced - the same installers (World Flooring LLC) came and kept me waiting for 2 hours - saying they were outside and talking to the manager - only to find out they had left and told the national floors' people that I needed to buy 5 boxes of new planks to fix their scratches. When the "manager" - "Ernesto" did come back to give me the box of planks I had to purchase for them to come - he told me for $500 cash he would fix my scratches - I had already paid national floors - this was extortion! Also - national floors sell the boxes of Burmese teak plus planks for over $400 per case; it is only $94 for exact same product at flooringinc.com. It is due to these reasons, and so many more - that I have to warn anyone thinking about using these 2 companies - save your money and save yourself from all the injustice and aggravation.