National Car Rentalbad customer service and being overcharged

M Aug 02, 2018

On July 23, 2018, I rented a car with National at the Atlanta Airport. When I checked the car in the garage I noticed a scratch on the rim, but that's all I noticed since it was kind of dark. Around 6pm on the 24th, I noticed there was an air bubble in the tire. I proceeded to call the Customer Service Number. They informed me that I would have to call the next day since I wasn't stuck on the roadside and I would need to trade the car out. I called the next day to see if they can pick up the car and trade it for another one and they informed me that I would need to bring it in to the nearest location, which was 30 + miles away. I told them that I didn't want the tire to blow out while I was driving and they said this was the only option. So I drove 30+ miles to the location to return the car. When I arrived, I waited for 20 minutes to trade the rental. When I got the new rental it had less than a quarter tank of gas, I asked them to note the gas. The one I returned had almost a full tank. So I filled the car to over half a tank. Upon returning the car to the location before boarding my flight, they charged me a fuel fee even though I returned it with a half a tank which was more then I had when I picked it up. This was one of the worst customer service experiences, I've had with a rental car company. I travel 6 times a year and usually use Enterprise and now I know why.
The people I talked to in person were okay, it was just their process and the overall customer service that troubled me.

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