I am writing to make a complaint against one of your colleagues name Sharmila M (304184) who sits in the Package Office room no. 4. After today's meeting with Dr. Devi Shetty Prasad when Dr. Devi Shetty suggested for a surgery, we went to know the estimated amount. At first we were told around Rs. 400000 for the surgery and when we explained about our financial situation and requested for some discount, she spoke very rudely and was angry, and blamed us for being poor and coming to your hospital. All the doctors that we have met so far at your hospital were very kind and welcoming and spoke in a very friendly manner. But today we were surprised to such a rude behaviour staff. She behaved that way as she thought we were beggars who came there to get free treatment. She said why come to your hospital if we want discount. We came all the way to India we a great hope to get better treatment as we don't have such hopes in Bangladesh. But today that staff's rude behaviour was very disappointing.