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Napster / Rhapsody International Customer Service Phone, Email, Contacts

Napster / Rhapsody International
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3.1 40 Complaints
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Napster / Rhapsody International Complaints 40

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11:43 pm EDT
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Napster / Rhapsody International Napster

I have had the same screen dozen on my Napster app for three days. Prior to this, it worked slowly… at bast. This all occurred after the entire app look was updated (obviously) and without any notice. I have tried to close out and reopen numerous times. I have tried turning my iPhone off entirely, and restarting. Still, same frozen screen. I am PISSED! I can’t listen to my

music when I workout, when we are hanging outside, at the pool, in our bedroom… NOTHING! I am angry and I want this resolved immediately, or I will cancel!

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4:53 am EDT
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Napster / Rhapsody International Napster/Rhapsody Charges

I have been with Napster/Rhapsody for many years. I’ve been 80%of the time happy with the service until the price change without notice. I’m on fixed income each month. I fill forced to pay the increased price or lose the service. I had been paying $9.99 & just noticed I was charged $14.99 in May. Why? Now they want me to subscribe $12.99. I’d like to be contacted & explain to me why subscription keeps changing or I may have to unsubscribe & demand my money back.

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2:27 pm EDT

Napster / Rhapsody International napster

I keep getting charges on my Mastercard. I have never had any wish to deal with Napster. I got a new mastercard the last time and it has happened again this month, this time with my wifes card (actually hers for the 2nd time).Thats 3 times in as many months we have had to deal with this. Now we have to wait for another new card. This is ridiculous and extremely annoying. Now I have to wait forever to talk to someone at mastercard once again and we have to change card number with all our merchants that deduct legitimate monthly bills. How & why does Napster keep accepting these fraudulant charges. It appears Napster is being used as a test site by criminals wishing to verify card #s

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Is Napster / Rhapsody International Legit?

Napster / Rhapsody International earns a trustworthiness rating of 83%

Highly reliable. Use their services with confidence, yet trust but verify.

Our conclusion: ComplaintsBoard highly recommends Napster / Rhapsody International for their strong reputation and reliability. However, it's still wise to weigh the pros and cons and research thoroughly, even if Napster / Rhapsody International seems completely reliable.

We found clear and detailed contact information for Napster / Rhapsody International. The company provides a physical address, phone number, and email, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Napster / Rhapsody International's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Us.napster.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Us.napster.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • The presence of an iframe in us.napster.com, iframes can be used to embed malicious content, such as phishing pages or ads that contain malware, so it's important to be cautious when interacting with websites that use iframes.
  • Us.napster.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The us.napster.com may offer a niche product or service that is only of interest to a smaller audience.
  • Napster / Rhapsody International protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Napster / Rhapsody International. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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4:01 pm EDT
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Napster / Rhapsody International unauthorized credit card charges

I did not ever sign up for Napster and I do not want Napster. I didn't even know what it was. You have taken it out of my bank account 2 times that I know of. I want to be reimbursed ASAP and do NOT take another cent out of my account or I will turn you in to the authorities. Here is a copy of the transaction and you took it out on 05-06-2019 also. I want all of my money back and I have told the bank to stop payment. Susanne Trobaugh

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10:19 pm EDT
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Napster / Rhapsody International napster music online

Tonight I turned on my Napster music only to be cut for lack of payment, this after nine years of auto pay. I fallowed the prompts to make the payment of $9.99, then return to the sight only to be cut of again, this time I went to my account only to find they had charged me $95.00 for a plan I did not order. I can't seem to find a phone number and the chat line they offer didn't respond. I will file a complaint with the Ohio Attorney General if they do not contact me. This after nine years, I am extremely disappointed.

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2:36 pm EDT

Napster / Rhapsody International napster

Cancel my account immediately. Since you have not one phone number or human, you need to think about emailing me about my account, which you have charged for but have no recognition so i can cancel. I have a lawyer for this kind of crap. Your next on my list. Do not reply? Then DO NOT EMAIL ME. I m not in your account according to you robots. Cancel, cuz yu no longer will get payment by authority of my bank.

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12:31 pm EDT
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Napster / Rhapsody International customer service

On 4/03/17 I subscribed to a 30 day free trial for which I used my personal credit card to start the trial. I am been happy with the music service for the most part. When my trial period was nearing the end, I wanted to change my credit card info over to my business credit card. I did this on 4/27/17, which is not 30 days. I was charged right then and there $10.91 to my old card. I was on a Napster Chat session this morning with "Tom" who said that when I changed my credit card information I came off the 30 day free trial and onto a monthly subscription. Really! I asked that the $10.91 be refunded back to my old credit card, and he replied that I would need to update the credit card information online again. Which I said, NO, if I updated it again I was afraid I would be charged again. He said this was the only way unless I wanted another 30 days of a free trial. All I wanted was my refund, not another trial. Heck I was willing to pay for the business to have the music service but not be charged $10.91 during a trial period. He would not budge. I feel that customer service is suppose to be the lifeblood of a business. This customer service was in my opinion very poor and yes, I gave them a very poor rating. Please watch your billing with these guys.

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6:33 pm EDT

Napster / Rhapsody International Can't cancel through them

I have tried to find a way to cancel my account for a good while. No phone number, or forum, or anything but music to download, & I am still being billed. This is the first time ha v e been directed some place.
Debra D Wilkes, is all was needed other than card #, that I do not give out here. I will for sure be the only one with my name am sure so to be found. Do not remember the date but a year or more. I just want it canceled.
Thank You

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6:03 am EST

Napster / Rhapsody International Overbilled charges

Ri Napster I Rhapsody

$87.63

Posted Date:
Monday, February 06, 2017
Transaction Number:
618
Transaction Type:
Signature-Based Card Purchase
Payment Authorized By:
Rodney Bullock
Info:
[protected], WA

I was billed 9.99 Jan 31 and then on the 4 of February I cancelled my service and 87.63 was debited from my account which was my intended to pay my credit card bill and now I am behind on my bills because of this payment. I want this amount returned asap.

Thank you

Rodney Bullock
[protected]
[protected]@gmail.com

Appears on your statement as:
Debit Card Purchase - RI NAPSTER I RHAPSODY [protected] WA

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11:26 am EST

Napster / Rhapsody International Cancellation

I would like to cancel my account . I would like all money taken from account refunded as I cant use the site on my phone and sent an email asking to have it cancelled as soon as i realised this.

My name is William Sean Mitchell. My email is [protected]@gmail.com. And you have my account details.

I would not normally request a refund but the money came out an account with no funds leaving it overdrawn

Thank you

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12:39 pm EST

Napster / Rhapsody International Happy long time rhapsody customer switched to horrible napster

I have been with Rhapsody for over ten years without any problems until Napster took over. I was promised nothing would change and I would have my same playlists. This is not true! My available playlists seems to be within the past four years and those dating beyond are no longer visible.

Rhapsody subscribers pay a higher monthly for a low performance service which charges members at a lower rate. I feel I have been grossly lied too, bamboozled, and cheated.

At the cost of approximately $2, 000 for my overall music subscription, I expect better service than Napster has provided. I feel long term Rhapsody customers have been defrauded.

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Simon Kool
US
Nov 11, 2016 3:00 pm EST

I think the opposite and in fact, Napster didn't take over anything. Rhapsody simply changed the named of the same product they have always had to Napster. That's it! A simple name change. They are still the exact same company in every way. They have owned the rights to the name Napster for years now and just decided to use it. If you really have that big of a problem, their customer service is great and I'm sure they would get you some answers if you just asked.
~ A Well Informed Customer

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9:51 am EDT

Napster / Rhapsody International Online music subscription

Years ago I stopped using Rhapsody and thought it was cancelled. They have been billing our credit card for years, $9.99, for years. It is impossible to call or contact them.Their product was awful, lots of the music was unavailable that I wanted so I have Amazon Prime. Which I never have any problems with. I have complained to the credit card company and the Better Business Bureau. There is no way to unsubscribe either by phone or email on their website. I have tried. I think they just crossed off the Rhapsody moniker and changed it to Napster, assuming I would not notice. I have called the credit company several times. They should have been shut down years ago, the owners are thieves and I want my money back. Thank you.

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3:53 pm EST
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Napster / Rhapsody International U have tuck money out of my account which there shouldn't of been any money tuck out of my bank

Iam Mr Peter James Allen my address is 24 dent street / bishop auckland / co durham / DL14 9SZ My mobile number [protected] Email [protected]@icloud.com D.o.b : 19 December 1985 You tuck £10 out of my account and u shouldn't of I didn't sing up to any thing for u to take money out if my acount only for free trial . You had left me with no money to pay for my gas Iam on benifits and what u tuck was my money to get gas I have had to go with out thanks to you charging me for something I don't use can u look in to this and see if u can return my money please thank you Mr Peter J Allen

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11:29 pm EDT
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Napster / Rhapsody International crecit card

Rhapsody has been charging my credit card inappropriately since November. They have my email address, and credit card number, but the WRONG NAME. I think that the mistake is on their end -- the company changed from Real Networks, to Rhapsody International around April.

So they agree to "cancel" the account now but won't refund the money, because of "fraudulent" use of the card. And furthermore, except that it is not my name, they won't tell me the name that is using my card, "for security reasons."

What kind of BS is this?

The credit card company agrees to reverse the charges and "investigate" . We'll see.

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jaminoli
Rockville, US
Jun 28, 2010 7:08 pm EDT
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They charge 9.99 a month and short of closing accounts their is no way, short of closing to find my head from their nus and if you know of one e/mail it to me at

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tmk
Manchester, US
Mar 18, 2009 1:23 pm EDT

Rhapsody stole my money from my account twice, I emailed them and got no response, I made a police report for theft, I am now talking with my Attoney General, and I'm writing these conplaints everywhere

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Ghost5230
Jun 29, 2009 12:08 am EDT

Your complaint supplies no details. How did Rhapsody steal from you?

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1:22 am EDT
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Napster / Rhapsody International Stealing Credit Card Data

Apparently back in Dec.2010 I signed up for a supposed 'FREE" trial on Rhaposdy. I NEVER gave them any credit card data. Whenever I sign up for something that is free and it throws me to a SSL Credit Card data page, I instantly close out the page and delete the history of that URL.
I recently signed up for a Apple iTunes account with the purchase of my new iPad2 .. The credit card number I gave them is from a Visa card that I got in May 2011. Within 12 hours of entering that data with APPLE, I saw a charge from Rhapsody. How in the hell can Rhapsody get my credit card # from Apple, a complete seperate business entity, according to records obtained online. This is very Phishy and the fact that Apple would allow such fraud makes me question if you should even give your credit card data to APPLE, whom I thought was reputable and secure. God forbid that Rhapsody might think you owe hundreds of dollars and then APPLE gives them your credit card number and you get Blasted with fraudulent charges. My Advice to anyone & everyone is to stay far away from Rhapsody and maybe even APPLE until you find out what situations your credit card data can be shared. I now go to my local supermarket and buy PREPAID VISA cards in low denominations ( $25 or $50 or $100 ) and use that card info for online purposes/purchases. it seems this is the only way nowadays to shop secure and prevent un-authorized charges OR any kind of reccuring charges, that may become a HUGE HASSLE to dispute with your bank or card company.

STAY SAFE/SHOP SAFE/BUY PREPAID and NEVER give your card number to ANY company if you can help it.
Chris S. ( Waterloo, Ontario )

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4:56 pm EDT

Napster / Rhapsody International There are much better and less expensive music services than &Crapsody&

I was offered a 10 day free trial for services and was required to give credit card information in case the "free" trial was not cancelled within the 10 days.

As soon as my financial information was offered, another window opened saying I was not eligible for a free trial because I had already used this option previously. OK. I did not recall ever having a relationship with Rhapsody. My preferred music stations on the Web has been Slacker, iTunes, etc. I did not accept a financial obligation with Rhapsody. When I was informed that I wasn't getting the freebie, I assumed the relationship was over. This was in November, 2010.

At this time, my elderly laptop was on a steady downward slant and soon died an ugly death. I am disabled from a car crash and live frugally on a fixed income. I pay most of my bills online. Having a computer is a necessity for me but it took me until April, 2011 to save enough for another. (The repairs to my old laptop was going to be over $500.)

When I finally got back online, I noticed that Rhapsody had charged me $14.99 per month for December, January, February, and March. I did not and could not have used their services and did not agree to pay for their services. Cancelling their services was much more difficult than getting them!

I emailed them requesting a refund but have not received a response, of course. All Web surfers should beware of this lousy ripoff machine. There are much better and less expensive music services than "Crapsody."

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pobarjenkins
Minneapolis, US
May 01, 2011 4:27 am EDT
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Didn't you notice them debiting your bank account?

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2:52 am EST
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Napster / Rhapsody International billed for free trial

charged me 10 dollars when i signed up for free trial period offer. called to complain and the charge was not refunded. the sign would not accept my email address spelling spoke to two techs who changed my password and i still could not get into site. they told me i was a rhapsody premier member. the second tech said he was too busy to me...so i cancelled subscription and it wouldn't accept my request. never got to use it

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Schneal
US
Apr 28, 2011 6:20 pm EDT
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same thing happened to me. I even went through the process of cancelling it online before the end of the free trial, but still got charged. The customer service rep hung up on me when I called to contest it and said maybe I should call my credit card to dispute the charges. Scam.

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6:08 pm EST
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Napster / Rhapsody International Free trial is not free

The free trial that Rhapsody advertises on TV and on the Web is a SCAM. You think you will get a free membership for 14 days that will give you unlimited songs only to be billed for it. On the first day of my trial, I was billed 200.00 and was told basically, too bad, because I ordered the songs. Really, do I need to subscribe to a free trial to pay for it. Do not fall for this SCAM.

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andybotw
US
Dec 29, 2010 9:53 pm EST
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By the way, let me help you. Go to dictionary.com and look up the spelling of the word "scammed". It is, as you will find out, not "scamed". Best of luck with your reading comprehension skills, Pam!

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andybotw
US
Dec 29, 2010 9:52 pm EST
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LOL. You thought downloading the songs would be free? And that's Rhapsody's problem because you didn't stop to read? God invented the internet for people like you to complain about their own incompetence. Rhapsody is an amazing service! You can RENT all the songs you like for $10 a month. Let's see itunes make you that same deal. FAIL COMPLAINT IS A FAIL.

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1:47 am EDT
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Napster / Rhapsody International Internet Fraud

Rhapsody knowingly charges $1, 000's to people's credit cards for fictional services. For some bizarre reason, a company that seems to have a great business selling music online, needs to scam unsuspecting people with fictional charges. In Oct. of 2009 I signed up for a music trial subscription and quickly cancelled it (I found their UI confusing and counterintuitive). Rhapsody did not cancel the subscription. Much worse, unknown to me, Rhapsody also started subscriptions for 2 services: gamehouse ($10.61/mth) and real networks($15.93/ mth). 2 services I have never heard of. I travel alot, and have many monthly charges - I did not notice these until I was recently working on my taxes. Over the past 12 months, Rhapsody charged my card over $500! Rhapsody customer service acknowledges that I never used the services and cannot show any evidence of my signup. I work in the IT industry, and use online buying frequently; if their website gave me any indication that I was signing up for services I have no interest in, I would have caught it (admitely, I need to watch my credit card statements much closer). They know they have $500 from someone who obtained no services from them. After a long surreal debate, they offered to refund $160. Of course, if $160 was fraudently charged, the whole $500 was. I'm rigorously working to get back the rest of my money. If you have had a similiar issue with Rhapsody and would like to help me fight back, email me at [protected]@comcast.net.

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12:16 pm EDT
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Napster / Rhapsody International Monthly subscription

Proceed with caution before you venture with any type of monthly subscription to Rhapsody. I forgot to cancel my free trial, so I was charged a monthly fee. I then went to cancel my subscription immediately, and I was charged again. Since I did not keep any copies of verification that I cancelled it, I cancelled the subscription again, maintained confirmation of the cancellation, and I was charged again the following month. I have spent hours of time trying to rectify this issue without it being solved at this time.

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deborah standard
astoria, US
Feb 20, 2011 2:59 am EST

i was charged 10 dollars and told i was not the trial offer and they never refunded my money nor would it accept my email address. told on chat line barry was too busy to deal with my issue...no resolution cancelled subscription and it wouldn't accept my cancelation.

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Overview of Napster / Rhapsody International complaint handling

Napster / Rhapsody International reviews first appeared on Complaints Board on Dec 7, 2006. The latest review Napster was posted on Oct 7, 2022. The latest complaint unauthorized credit card charges was resolved on Jun 06, 2019. Napster / Rhapsody International has an average consumer rating of 3 stars from 40 reviews. Napster / Rhapsody International has resolved 21 complaints.
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  1. Napster / Rhapsody International Contacts

  2. Napster / Rhapsody International phone numbers
    +1 (206) 707-8100
    +1 (206) 707-8100
    Click up if you have successfully reached Napster / Rhapsody International by calling +1 (206) 707-8100 phone number 0 0 users reported that they have successfully reached Napster / Rhapsody International by calling +1 (206) 707-8100 phone number Click down if you have unsuccessfully reached Napster / Rhapsody International by calling +1 (206) 707-8100 phone number 0 0 users reported that they have UNsuccessfully reached Napster / Rhapsody International by calling +1 (206) 707-8100 phone number
  3. Napster / Rhapsody International emails
  4. Napster / Rhapsody International address
    701 5th Avenue, Suite 3100, Seattle, Washington, 98104, United States
  5. Napster / Rhapsody International social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
Napster / Rhapsody International Category
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