National Automotive Parts Association / NAPA Auto Parts
reviews and complaints

hard working employee gets harrassed by boss and all that napa auto did was stick a letter in the guys' mailbox

My wife has a 2000 Jeep Grand Chorake with 100K miles on it. At that point it needed a new water pump. My mechanic asked me if i had a problem with a foreign made (China) NAPA water pump|. We opted for the "lifetime warranty" water pump!. We are now a 120K miles and my "lifetime waterpump" is leaking/. It cost me close to $200 in labor, hoses, t-stat and coolant.. Oh yes, I got a new FREE water pump!. I guess lifetime in China means less than in other countries!.

It's the same with brake parts, it appears that all NAPA brake parts come from China, .

Pissed in Tampa !

I recently bought a 32 oz bottle of NAPA brand DOT 4 brake fluid as well as all 4 brake rotors for my car for an upcoming brake job. There were 2 bottle on the shelf, neither of which was leaking (I check these things in the store) so I grab one, pay for my stuff and leave. I put the brake fluid on the seat after making sure the cap was tight (just in case it leaked) and upon making my first left the bottle rolls across the seat and slams into the passenger door and falls into the space between the seat and door panel. I get home, it's not leaking. I take the cap off and gently squeeze the bottle and the little aluminum seal pops up showing it's still sealed. All in all I'm very happy with the quality of NAPA brake bottle sealing and would definitely recommend this brake fluid to anyone.

This is the complaint I sent to napa online earlier today.

About a year ago I ordered a power brake booster/master cylinder combo via napa online. I entered my debit card information and submitted my order. My account was immediately creditted for the agreed amount, but the next day I received an email from Vernell Washington saying that napa did not have the part I ordered, and that I would not be charged for the item. I had already been charged though, and it took several days for the amount to be resubmitted into my account. In the meantime I did not have funds to go elsewhere and get the part I needed.

My next experience with napa online and Vernell Washington is almost identical. I ordered a clutch set this time, was creditted for the agreed amount, and then received the Washington email explaining that napa did not have that part and that I would not be charged for it. I had already been charged, this time I called my bank to see if it was a legitimate charge, and they confirmed I HAD been charged. I am now waiting on napa online to refund my money once again.

Every other online shopping site has enough sense to post the availibility of an item BEFORE charging their customer.

Napa online is also dishonest because the Vernell Washington emails stated that "You will not be charged for the item" when in fact My bank confirmed I HAD been charged, and was waiting for a refund.

Now I have not had access to the ~180 dollars since tuesday night, and will be unable to receive it over the weekend as napa and my bank are closed.

This means that even if I am refunded on monday I will not have had access to ~180 dollars for 6 days because napa online cannot let customers know the availibilty of an item before charging them.

If the funds are not creditted monday June 2, 2014 I will file a dispute through my bank.

I have ordered dozens of parts from 4wd hardware and quadratec, and something like this has never happened.

I have ordered 2 parts via napa online and both times this escapade unfolded.

The third time might be the charm, but im not going to find out because I will never order anything via napaonline again.

I'm another victim of the Napa scam. Never again will I purchase anything online with them and if you know best, you won't either. Happened to me just like the first post. Said order has been cancelled and now out 46.50. I called and they always say the refund is on its way and that has been 3 months. I have contacted them by email and the so called manager and got 4 emails from a Calvin Mathis saying that they are sorry and working on it.Folks, this Napa online is a scam.

I placed an order on Napa Online and when I picked up the part at the store, they wouldn't honor the online price stating that NAPA doesn't set the store's prices. It is really poor way to do business. Either the online service should be thrown out or the stores should honor the online system. I won't be going back to NAPA. Their Belfast Maine store sucks.

My Experience 11/1/2011 Online order service is pretty much worthless. I needed a fuel pump which a local store said they could get by next day if I drove 1/2 hour and paid $170 upfront. I found that I could order online to be sent to that store at no charge and it was in stock. Got an email that my order was successful. Called the store and they told me that MY order would take 5 days and the pump they said they could order overnight was no longer available. So within 15 minutes did someone buy "my" pump? Or did I buy the pump online and they see it as not available? Or does the store not know their own system? No one knows and the online order system helpline tells EVERY CALLER to LEAVE A MESSAGE and they’ll get back to you!

1. NAPA isn't a franchise. It's a distribution service, essentially servicing entirely INDEPENDENT store owners. Which a lot of people confuse when they bash NAPA, their complain has nothing to do with NAPA 99.9% of the time.
2. Where were you ordering from? NAPAOnline orders ship out of their distribution centers I believe. If you called, pry, any of them, and asked for an operations manager or called their HQ in Atlanta I am sure someone would be MORE than happy to help.

Wow. If you think NAPA is a scam you have probably never shopped at an Autozone, Advance or Pep Boys. They're the real scammers in the auto parts business. They sell low quality junk at inflated prices. Sure they offer lifetime warranties on almost everything but they have to because all they sell is junk. Give NAPA a chance to straighten out the problem.I'm sure you'll be more than pleased.

NAPA is a great company and I am sure it was some kind of glitch in the banking system. It is the bank you have issues with not NAPA. They are a huge company that has been in business for many years and has a great reputation with the industry world wide. I am sorry for your unfortunated experience but to to say that NAPA is a scam or ripoff is compleatly unfair. Many product come up on back order daily and that is not something NAPA can controll, it is their manufatures. Please do not judge them so harshly. Your situation is truly a one off and is not the normal way NAPA conducts business. I am simply a consumer who happens to know someone who works for NAPA, but I have also purchased many items from NAPA and always have been very happy with the service and quality of the items.

How would a customer know whether it is a corporate store or an independent owner? With a NAPA sign outside, NAPA gets the glory and NAPA gets the bad press! I ordered a part using NAPAonline.com but when I got to the store I was told they would not honor the price I was given online as the store employee said he felt it was too low. When I showed the employee a copy of my online order, he said that NAPA doesn't tell them what prices to sell their parts and that he would be calling them and telling them so. I drove 20 miles(one way) to pick up this part and had to pay the extra amount. It sure looks like bait and switch to me. I'm not sure if it is the fault of the NAPA store in Belfast Maine or the online store but it is all NAPA to me. Which I won't be going back to again. I strongly urge everyone to avoid napaonline.com.

Not sure what Dejay is talking about.

NAPA asks for the box because the manufactures require it from them. It is the same at every aftermarket company nowadays. Gone are the good old days where all the cores just got tossed in a barrel.

I am also not sure where you shopped, if it was a NAPA corporate store that has set policies to follow, or an independent location that can do pretty much whatever they want? Any NAPA I have been to would have known you just bought it there and ordered a new box for it (which probably takes weeks to get). No, they can't just toss it in any box with a picture.

The best policy would have been to remind you when you bought the part and paid for the core that it needed to come back in the box.

Not sure on the price thing. I do know that any corporately owned store manager that supported price manuevering like that would be written up if not fired.

As a x-manager for napa in Columbia, sc I can say the reason the price was different was different was because you got price jacked..most napa managers and employees will jack the prices to make monthly bonuses..my DM promoted it...as far as taking the part without the box...he could've taken the core back with out the box also..as long as he could get another box and take a picture...or make a copy of the barcode with part number and put it on the box..the DC or warehouse will take it...I've done it lots of times...napa and the gpc corp is a numbers driven company..if they break a bunch of eggs along the way...no bog deal...dj

WAS THIS YOUR FIRST TIME DEALING WITH A CORE? NAPA IS NOT THE ONLY PARTS STORE WITH THAT POLICY. CORES ARE RETURNED IN THE BOX SO THE WAREHOUSE HAS THE PART NUMBER AND THE STORE HAS A RECORD OF THEIR CORES. SOUNDS TO ME LIKE YOU SHOULD HAVE RETURNED HOME AND GOT THE BOX, BUT THEN THAT WOULD HAVE BEEN TO EASY. IT'S MUCH EASIER TO BUMP YOUR GUMS TO SOMEONE WHO WAS JUST DOING THEIR JOB. WOULD HAVE BEEN COOL TO HEAR THE COUNTERMAN SHOVED THAT CORE UP YOUR A**!