The complaint has been investigated and
resolved to the customer's satisfactionResolved Nail Palace — nail services/beauty salon
resolved to the customer's satisfaction
I've encountered the unethical selling tactics in this salon. I visited Nail Palace at Yew Tee Point to remove of Gel Nails and I was being coerced by the Sales Consultant-her name Kitty and the Manger into committing the Nail Service Package. I felt that their pricing was in transparency and dishonest and too many hidden charges. Kitty failed to explain in details and mislead me. I was signed under high pressure and unwillingness, despite telling her that I was in rush to feed my 8 months old baby she still refused to complete the service and holding to my credit card and refused to process the payment for one time service. She even persuade me to leave my credit card with her 1 day to settle the payment at other branch. I've lodge a complaint with CASE and the judge had issued a Court Order to Nail Palace to make a full refund to me by 1st Jan 2017. However, they refused to follow the Court Order and I've not get back any refund from them till todate.
The complaint has been investigated and resolved to the customer's satisfaction.