Menu
Nail Palace Customer Service Phone, Email, Contacts

Nail Palace
reviews & complaints

www.nailpalace.com.sg
www.nailpalace.com.sg

Learn how the rating is calculated

3.9 77 Reviews

Nail Palace Complaints Summary

54 Resolved
23 Unresolved
Our verdict: You can expect a very good level of service from Nail Palace. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
Claimed
Nail Palace has claimed their business profile
Click here to get notifications about new complaints of Nail Palace. We promise not to send you any unrelated messages
Share
Write a review
File a complaint

Nail Palace reviews & complaints 77

Sort by:

Newest Nail Palace reviews & complaints

ComplaintsBoard
L
10:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Nail Palace Service - too hard selling and forceful

Quality is good but...

Feeling stressful as each time they will hard sell till almost every visit you will need to purchase or top-up for more products/services which is "good" for you. I mean you can recommend of cause,but the decision power should be from the customer themselves.. as in and not through the constant pressure by the shop that and if u don't.. the entire manicure/pedicure session is like a broken recorder keeps repeating to buy their services/products from them

Kind of irritating. I feel so torturing and for the entire 1h having to "entertain" them and I'm thinking I won't want to return for mani

n pedicure though I still have half of the package remaining.

Read full review of Nail Palace and 1 comment
Hide full review
1 comment
Add a comment
N
N
Nail Palace CS
SINGAPORE, US
Oct 02, 2023 9:08 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Ms Lee

Thank you for taking the time to feedback, and alerting us of the problem you faced. We are sorry that you have encountered such an unpleasant experience. We would like to sincerely thank you for the patronage of our company.

Kindly provide us with the following information for further clarification:

- Mobile number

- Outlet visited

On behalf of Nail Palace and all staff, we would like to apologize to you again for all the unhappiness caused. We look forward to serving and pampering you again at Nail Palace. Again, we highly appreciate your feedback as it will assist us in making our best attempt to regain your confidence in our company.

L
Author of the review
L
Lee Yun Yun
, US
Oct 03, 2023 1:59 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

+[protected]

Causeway Point outlet

ComplaintsBoard
I
10:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Nail Palace - Hard selling & force to sign a package

I am so regret that I went to nail palace. At first saw their advertising of the sole renewal just to give a try. Then it started. They take photos of my sole saying this and that. From the sole to the toenail then to the fingernails. Promoting if I take this and that got additional discount. I try to avoid but they keep insisting. Telling me got...

Read full review of Nail Palace and 3 comments
ComplaintsBoard
A
2:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Nail Palace - Misleading and aggressive pressure sales tactics

On 28th June 2023, My Manicurist claimed that my finger & toenails are having fungal nail infections. hence concluding that I am required to do the entire set of anti-fungal, nail solution & purifying treatments. She also mentioned that the fungus is causing my cuticles to be dry, hence also concluding that I am required to do the nail mask treatment a...

View 0 more photos
Read full review of Nail Palace
ComplaintsBoard
S
12:17 am EDT

Nail Palace So much of hard selling

I am so traumatized by my recent experience at Nail Palace. The outlet at City Square. There were no other customers that day when I went. As I urgently need to get my nails done for a wedding that day, I just walked in as they have immediate slot for me. Soon after, 2 ladies came to me. Each of them did my right and left hand. They keep pushing for me to purchase the add ons like anti-fungal treatment, hand scrub etc. I would only say they are really very relentlessly pushing me to sign package. I keep saying I am not keen, and they will give more additional sessions (trying to entice me) I just wish the time could have passed faster. I am totally disgusted by their actions and to my surprise, I am not the only customer who had this experience.

Read full review of Nail Palace
Hide full review
ComplaintsBoard
K
4:06 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Nail Palace Very hard selling and pushy

Address: 1 Woodlands Square, #03-15, Causeway Point, Singapore. 738099.

Yesterday on 06/July/2023, I went there without knowing the reviews and their hard selling employees.

I went there only to remove my current nail colour and put a new nail colours. (On hands only). I did not wear socks on that day. While doing my hands nails, 4 people (may be 5) came around me and showed pictures with serious conditions of infections, fungus, feet corns and told me I have infections on my toe nail and started to do hard selling. They made me worry a lot about my toe nails and kept hard selling their packages introducing instalment plans and credit card plans.

Thus, I ended up buying without thinking properly and costed me 11000$+ yesterday.

(1) PAY NOW=5602.56

(2) SHOP BACK=2000 in 3 installments

(3) SHOP BACK=2000 in 3 installments

(4) ATOME=1500 in 6 installments

TOTAL=11102.56$

I think again myself alone without them pushing and hard selling me, I got other issues to solve first like my pass than spending 11k$ on my nails.

Now, I want to cancel my package and sent email to ask for refund today. I am waiting for their reply and I hope I still can get my 100% refund back (except my one session that I used up on that day) as a consumer since I requested within “the cooling-off period” after thinking clearly that I do not wish to proceed with the package.

Desired outcome: Please refund

Read full review of Nail Palace and 1 comment
Update by Khin Cho Oo
Jul 13, 2023 12:18 pm EDT

Some more, they did not give right explanation about what will happen after treatments. My feet were itching for few days. After one week, my feet started to peel and now my feet are very dry which was not in their information. Sorry for feet photos.

View 0 more photos
Update by Khin Cho Oo
Jul 08, 2023 9:22 am EDT

To add on, my toe nail.

View 0 more photos
Update by Khin Cho Oo
Jul 08, 2023 5:56 am EDT

I keep adding details because I do not want other people to face the same situation like me. That 11k$+ is not a small amount for me and I worked very very hard to get that amount. I should have used in other useful areas with that amount instead of using unnecessarily on my nails.

Now, I cannot even eat/sleep/work properly due to the stress from how they over pushed me into buying these unnecessary packages.

Currently, I am not even sure that they will let me cancel and give me my refund money back just by within us solving method. If not, I will have to continue doing more necessary actions like legal methods, courts to resolve that. I do not even want to go do my nails there anymore.

My intention was only to change my hands nails colour only. Once they started my nails, they looked at my feet, feet nails (since I did not wear socks and they put me in position of chairs that I have to take off my shoes and my feet also will be showing) and they started to insult my feet conditions. They said that my toe nails got infection, fungus and my feet got corns by showing very serious whole infections of other people’s whole feet, feet’s nails photos. They told me my toe nails will become like that if I do not treat now. They made me worry a lot more and they started hard selling.

There were 4 or 5 people around me talking different treatments by each one of them. It was very difficult to focus in their talking and they all insulting my feet and talking like I must take this, that, all these.

Then when I was thinking very hard, they came introduced again and over communicated me again about some instalments. At the end, I ended up taking the package from the pushing they did to me which costed me 11k$+ or else it looked like I cannot go out without listening to them. First I used three types of payment which is shopback 2x and atome 1x. I could paid only 5500 with these three. Then the rest of money to be 11k$+, they wandering around me until I pay and they did not remove my feet masks yet. I had to pay using paynow.

It was a very stressful and extremely annoying environment and I felt like I got forced and scammed.

I was so careless that I did not see the their red flags intention since from the start. I am very very stressful now that I can not continue do even my everyday things in right head. I hope they reply my email ASAP for my refund.

I want to cancel the package and want my refund money back. I cancelled within 5 days according to their terms and conditions. I hope they arrange properly to give back my money.

Update by Khin Cho Oo
Jul 07, 2023 4:11 am EDT

This is the receipt.

View 0 more photos
Hide full review
1 comment
Add a comment
N
N
Nail Palace CS
SINGAPORE, US
Sep 21, 2023 10:46 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We already refunded your package Aug 2023. This is resolved.

ComplaintsBoard
M
3:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Nail Palace Hard selling

First time here and last time. First, I was attracted by the posters posted outside the door. At first I thought there was only one person serving me, but when I sat down and three people surrounded me, I was a little scared. It was easy at first, chatting with everyone humorously and enthusiastically. Ask about your background afterwards. Then it will give different output just like checking the account. And then started talking about my problem, the toes have to be nursed regularly. Things could get serious if I don't deal with this now. I didn't notice anything at the time. I thought it was impossible to spend so much money on manicures, and the staff kept emphasizing that they could use shopback to pay in installments. Then I upgraded from the most common manicure to gel, and said to do cat eyes. In fact, I haven't felt very unhappy until now, and the atmosphere is also very good. Then out of the blue he introduced me to a foot massage, I don't know what that was but it was also quite worrying. At this time, I gradually discovered that hard selling had already started. I actually didn't think much of a response. Before this, they also gave me some small gifts, such as hand cream, makeup remover and so on. Small samples of fragrances and something I didn't know about. After that, I started to prepare for the checkout. At this time, I realized that the foot care I just did cost more than 600 SGD. It was really shocking, and the total cost was more than 1,000 SGD . And after the payment, they kept asking me to register as a member and kept instilling in me to sign the package, saying that it is not enough for you to come once, and you need to come back in two or three weeks, I am really angry. When I got home, I checked the little gift I got. They were some very cheap perfume samples, and there were two small gold bottle that seemed to be able to be applied to the face. I opened it and smelled it, and it smelled very pungent, not like something that can be applied to the face. Too bad I didn't dare to use it and I still remember the staff name…….. so many branches...really first time...I won't go again...omg I can’t believe that……

Read full review of Nail Palace and 1 comment
Hide full review
1 comment
Add a comment
N
N
Nail Palace CS
SINGAPORE, US
Jun 27, 2023 3:48 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi

Thank you for sharing your feedback. We are sorry that your experience was not an amazing one. At Nail Palace, we strive to provide the best experience we can for our customers.

Please feel free to reach out to cs.nailpalace@gmail.com with any further comments, concerns or suggestions you have so that we can make your experience a better one.

We would love to make things right if you could give us another chance.

Best Wishes

Nail Palace Team

ComplaintsBoard
F
7:56 pm EDT

Nail Palace Fraudulent service / pricing

Fraudulent representation of price / service :

Nail Palace Wis

The cost and service of “professional cleaning” was misrepresented intentionally by the staff servicing the customer and then later fraudulent charged for through pressuring by the full staff team.

I will file an official complaint with the CCCS regarding this incident if this is not addressed and resolved with a credit back on my card for the additional amount of SGD 807.92 that was charged beyond what we originally agreed to pay (and was prepaid at the start of our visit) within this week prior to Friday June 2nd.

I will send this via email as an official complaint to Nail Palace now as well.

As context I am sharing below details on the fraudulent representation of price / services and our experience overall.

- I am extremely disturbed by the behavior of the staff at Nail Palace today, it is clear there was intentional fraudulence in this situation and further that our experience is consistent with many other customers whom have experienced similar at Nail Palace

- I stopped by for a manicure & pedicure with my 12 year old daughter who was very excited to get her nails done together with me

- My husband was with us and he was clear as were we that we had limited time, 1 hour or less as we needed to get back and check out of our hotel and fly back home

- We agreed to “upgrade” our services to deluxe the staffs suggestion (and later declined an additional 40 SGD legs cream treatment suggested to be added)

- Before my manicure or pedicure began I was tricked into a “professional nail cleaning” by the staff who said this was a simple add in and would fix my nail condition — they gave false information about the cost, treatment, timing and then continued with the treatment despite my and my daughters’ insistence we needed to leave

- the fact that this was done while I was there together with my daughter at all is completely unacceptable, no conscience at all (and though we are foreigners my daughter speaks mandarin so could understand enough of the talk among staff to have the sense we were being cheated) — what kind of people do this? We live in Tokyo now and spent 8 years living in China and 2 years living in Singapore and traveled all through SEA over these years and NEVER experienced anything so deceptive and disrespectful as this at any salon in any of these countries before. SHAME on you Nail Palace for all the customers you have deceived over so many years — the stories are all the same. I only wish I had internet working at the salon to read other experiences and prevent getting in the same bad situation as so many others before me.

- I was shown a price only on a calculator, as I had no reason for distrust at the time I agreed to a vague add on service of “professional cleaning” based on the price I was shown and the staff saying it would not take any extra time.

- Later after some steps of the service had already been done I was shown a completely different price which was left on the table they were doing my daughters manicure on between my daughter and I on a small piece of white paper that was x10 higher in cost than what had been shown on the calculator earlier.

- As soon as I noticed the paper I questioned the nail person and asked to see a price list with the service I had been sold as “professional cleaning” — to no surprise no actual services listed on the price list were a match, nor have I been able to find any published price list for Nail Palace that lists the service I was told I was receiving, nor any service matching the price I was charged.

- Regardless of the service / price not being listed on the in-store price list, the staff insisted I was getting the most expensive service (only listed under foot services) on both my feet and hands (it was at step 4 noted below is when I was told the new price and told everything was almost “done” so no way to stop it, I was also told the 10 minute light treatment that had just started was adding 215 SGD to the treatment price overall)

- Details in order of occurrence below :

1. The nail person showed me a price on a calculator of 69 SGD, she then suggested to also including my hands as “they touch my toe nails so could also benefit” she said she could give me a “special price” to do both and showed again on the calculator this time 104 SGD — the cost seemed high together with the 80 SGD for manicure / pedicure so I asked for a further discount and she showed me again on the calculator a price of 98 SGD as the best price for both and said the hand treatment would be 4 steps vs 5 at this price

2. At some point after my husband had come to get my daughter who was there with me (for what was intended to be a mother / daughter manicure / pedicure) a piece of paper with a handwritten price of 698 SGD appeared on the table between where I was sitting and my daughter had been getting her nails done next to me

3. I was wondering what it was as it was not the numbers I had been shown on the calculator — I started to feel very nervous as my family was waiting for me, the time was going way beyond what was agreed, and now I was suddenly seeing this paper with a crazy price in SGD on it

4. I asked the nail person what is this? And she said this is the price + you also have the hands — I was completely shocked and didn’t know what to say

5. I said this is not the price you showed me on the calculator? She didn’t say anything back to me and then indicated to the other workers she had shown the price on the paper

6. I next asked if there was an actual price list showing the treatment and the price

7. I was shown a laminated price list that had treatments of a different name “advanced xxx” and “advanced xxx+” both listed only under the foot treatment sections — these were listed at around SGD 500 and SGD 700, there were no descriptions for either of these services. I was told the difference between them was a special light treatment (it’s a treatment from Japan they said)

8. I was genuinely shocked to see any treatment at this very basic salon could be this cost — as there was no description it was impossible to confirm if this was a 1x treatment price or for a series, and the name was not familiar or what I had been told either.

9. I told the staff that the treatment names were not the same as what I was told I was doing which was a “professional cleaning” and also that there was no treatment even listed under hands while I was doing a hand treatment. The staff response was “we can apply the same treatment to hands” which seemed quite strange considering all other treatments were listed for hand / foot separately.

10. Feeling shocked and confused I simply said I do not have money to pay for this, this is not what I understood at all.

11. 5 staff then came to say but you saw this price before? I said “No” I was only shown on the calculator and it was not this number, maybe missing a decimal place, so I understood 98 SGD and there was no way I would have accepted to do a treatment at 900 SGD that I was told would take no extra time and be an add on.

12. At this point I was the only one in the salon and felt increasingly uncomfortable and pressured by the entire staff getting involved (I was also very worried about my family waiting as I was already very late and they had had to check out of the hotel without me) and just wanted to leave.

13. I told the staff again I do not have money to pay this, you have to do something — they then said they could deduct the amount my husband had paid for the manicures / pedicures in advance and asked me to pay the difference.

14. In the end I didn’t feel like I could leave without getting in trouble, having formerly lived in Singapore and knowing how serious violations can be taken it is not a place I wanted to risk being accused of leaving without paying so I gave the staff my credit card and they charged 800 SGD in addition to the SGD 180 my husband had paid earlier.

15. Very disturbing and ruined our final time in Singapore — so very sorry we had the bad fortune to stop at this salon

Desired outcome: Credit back the 2nd charge to my husbands’ credit card @ SGD 807.92

Read full review of Nail Palace and 3 comments
Update by Fairness to customers
May 31, 2023 2:33 am EDT

Specifically , “ Provide clear and accurate information on the prices , discounts , promotions to consumers before treatment / service is done “ — this was absolutely not the case.

Hide full review
3 comments
Add a comment
N
N
Nail Palace CS
SINGAPORE, US
May 31, 2023 2:43 am EDT
Verified customer This comment was posted by a verified customer. Learn more

We will get back to you within 7-14 working days after further investigation.

We appreciate your kind understanding in this matter.

N
N
Nail Palace CS
SINGAPORE, US
May 28, 2023 10:08 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Thank you for taking the time to feedback to us, alerting us of the problem you faced. We are sorry that you have encountered such an unpleasant experience. We would like to sincerely thank you for the patronage of our company.

Kindly provide us with the following information for further clarification:

- Mobile number

- Outlet visited

On behalf of Nail Palace and all staff, we would like to apologize to you again for all the unhappiness caused. We look forward to serving and pampering you again at Nail Palace. Again, we highly appreciate your feedback as it will assist us in making our best attempt in regaining your confidence in our company.

F
Author of the review
F
Fairness to customers
Tokyo, JP
May 29, 2023 1:43 am EDT

Please advise on intended resolution & contact information — I have already tried to send above + more details , photos , receipts etc to the customer care email you have listed for other cases here .

F
Author of the review
F
Fairness to customers
Tokyo, JP
May 29, 2023 1:45 am EDT

Location as follows :

Nail Palace

Wisma Atria

435 Orchard Road, #03-01E, Wisma Atria

Singapore 238877

N
N
Nail Palace CS
SINGAPORE, US
May 29, 2023 2:22 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Please send an email to cs.nailpalace@gmail.com

F
Author of the review
F
Fairness to customers
Tokyo, JP
May 31, 2023 2:29 am EDT

Have sent the email 5/29 and again 5/30, awaiting your reply and resolution in this matter.

This is a clear violation as unfair practices under Section 4 of the CPFTA , and as such needs to be properly addressed — I clearly was not given accurate information and had no agreement for services , had I understood I was being subject to unfair practices at the time I simply would have left

The following practices in relation to consumer transactions have been identified as unfair practices under Section 4 of the CPFTA. These include suppliers who: Do or say anything, or omit to do or say anything, if as a result a consumer might reasonably be deceived or misled; and/or. Make a false claim; and/or.

View 0 more photos
F
Author of the review
F
Fairness to customers
Tokyo, JP
May 31, 2023 2:38 am EDT

Specifically “ Provide clear and accurate information on the prices , discounts , promotions to consumers before the treatment / service is done “ — this was absolutely not the case.

ComplaintsBoard
A
1:12 pm EDT

Nail Palace Complaint

I really regret getting a package from The Nail Palace, come to think of it, their skills are not really fantastic, totally not worth the money.
The staff are too hard selling and talkative, I told them I was watching show and they still go in talking.
The nail palace, I saw you have received numerous complaints, don't just say sorry, do something to improve, send your staff for proper customer service training. Don't force customers to sign a package.

Read full review of Nail Palace
Hide full review
ComplaintsBoard
H
12:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replied
Nail Palace has left an official reply on this complaint.

Nail Palace Nail purifying treatment

I regretted my visit to the Nail Palace at Northpoint last Saturday.

Was hesitant to enter the place at first as there were no patrons when other nail parlours were busy. Asked the price for a classic pedicure and was told that it's $40 so i agreed. Sat and was attended by 3 staff, 2 doing pedicure. They checked my toes and mentioned that it needs treatment. Was hesitant at first but they assured me that with one time can cure as my condition is not bad. That's $510 all included. Before I even finish the treatment, they pestered me to take up a 4time packgae that cost $1700+. I did not want to but was pressured. They tried to charge to my Atome the max for 6mth installment afterwhich they added a 'special discount' to offset my treatment that day. Even asked me to activate my grabpay to pay for another $396 for 4mth installment. Despite telling them that its over my budget, they insisted. What appalled me is their persistence to get me to pay for the package. Please respect customer's decision and not use these tactics to keep them coming.

Price shown on the receipt does not indicate actual price. I have been to other nail parlours but have never been introduced to such treatment when other place does not find any problem with my nails.

Desired outcome: For the company to review their policy and be transparent in their price list. To refund the unused amount from the 'so called' package.

Read full review of Nail Palace
View 0 more photos
Update by Hazlyn
Apr 18, 2023 10:03 pm EDT

As you can see from the receipt, the prices does not tally with what was communicated to me. The amount breakdown was only written when I requested for the receipt. Please refund the balance amount. After seeing so many comments here, I doubt I will get a better service after this for a normal manicure/pedicure service that costs me $1.5K.

Hide full review
ComplaintsBoard
R
1:18 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Nail Palace has left an official reply on this complaint.

Nail Palace Nails

I’m very disappointed with the treatment I encountered today, when I complained about how my nails were not properly done, been told ‘WHY U COME BACK’ that is the most appalling response ever, secondly, the lady tells me, ‘I HAVE ENOUGH PROBLEM’ . I told her the reason I came back was because, when I initially came, I was impressed n second time I was disappointed and now I’m here for the 3rd time to give them a chance, I’m asked’ WHY ARE U HERE’

Desired outcome: Please speak to customer politely and listen to their complaints and in turn they will be able to rectify them.

Read full review of Nail Palace
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
T
8:05 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Nail Palace has left an official reply on this complaint.

Nail Palace Manicure/Pedicure

Went to get my nails done on 19/12 at their Bishan outlet. I had seen online that it was about $30, which is what most other salons charge. This is for the classic gel manicure. The nail tech started on my nails and after completing it, the lady behind the reception informed that the total bill was $81? For just a classic gel manicure. The price is exorbitant for doing nothing but shaping, buffing and applying the polish. The nail tech didn’t even cut my nails. Then they tried to hard sell me their package. Even after I had said no many times, they tried to make me get the package which I honestly didn’t want after just this one trip. When I finally managed to convince them, the receptionist rolled her eyes at me. It’s only been a week since I got my nail done and it’s already coming off. My previous manicures lasted at least 2-3 weeks before they started to come off. So why is it that their prices are so much yet their product quality and standard is not up to standard

Desired outcome: I’d like a response through email and at least partial refund as the price is too much for a sub par service.

Read full review of Nail Palace
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
J
5:05 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Nail Palace has left an official reply on this complaint.

Nail Palace Classic manicure

I instructed the nail to just file my nails but she intends to cut and shape it like spikes. She left cuts on random nails using her nipper. It looked like lines at first but after a few hours the nails started to crack and fall off leaving me with half-sharp nails which I need to cut ruining my plans of lengthening my nails.

Other than duping the consumers with their 20 dollar promo on instant gel nails;disappointing manicure and preference on chinese customers only, I have nothing good to say about this overrated, expensive place.

Desired outcome: nothing my nail fell off already

Read full review of Nail Palace
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
N
12:48 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Nail Palace has left an official reply on this complaint.

Nail Palace Gel Manicure

19/12/22 at 2:30

Major hard selling. They reel me in with cheap looking front display offers and then try to make me pay so much for a service i apparently need, after I politely said no so many times. then once you finally agree to one thing, they later try and sell me a scam membership that even they cannot explain the details of..

Unfortunately due to the nature of their sneaky hard sale business, I will not come back again in the future just to avoid this stressful experience. I understand the worker is trying to do their job and a hard sale must probably be a part of their KPIs or commission or something. But overall, it was truly a mistake trusting this business.

It is so hard to be nice and trusting to others after this. it is a wonder as to how they are still in business. I want my money back.

Desired outcome: I just want my money back. And for them to shut down

Read full review of Nail Palace
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
A
1:29 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Nail Palace has left an official reply on this complaint.

Nail Palace Hard selling of expensive packages

I had only wanted to get a relaxing mani pedi… I already bought a mani package previously and decided to get a pedi for the first time in my life.

As they started, they began to list all the things that was wrong with my feet. It was my first time getting a pedicure so I was pretty nervous about the condition of my feet. But they kept going on about toenail fungal infections, other infections and insisted that I needed to sign up for a 12 month treatment plan.

Honestly, I don’t earn much and this is only a once in a while treat for myself. What I didn’t expect was walking away with a $18,000 plus bill, with an instalment plan that requires me to pay 90% of my monthly salary.

Yes, I understand, don’t buy what you can’t afford. But I had only gone in with the intention of getting a simple pedicure. The staff had pressured me to the point that I was extremely distressed, telling me that my fungal infections were extremely serious and that I need to go through all their expensive treatments for minimum 5 months to cure it all. Totalling to almost $2k per month. At one point, the staff were even asking me to sign up for another credit card to meet the payment.

Don’t be fooled by the friendly demeanour as they chat with you while giving you your treatment. They know how young I was and how impressionable I was but they still chose to use such hard selling tactics.

I left with a sense of defeat and depression at how could I have given in and accepted such prices that make no financial sense. Instead of feeling relaxed I was feeling panicked at how could I manage to even live or eat for the next few months.

I do know this is my fault for being so gullible and not being able to stand up for myself. At this point, I can only finish my payments and treatments and after that, never patronise them again. I have found news articles where people have sued but to no avail, and received no apologies from nail palace. They had even gotten an 80yr old woman to fork up $80k over years, misleading her with fungal infections and expensive treatments. I don’t think there is anything that can be done against them.

But I hope my story is a lesson to others. Stay safe everyone.

Desired outcome: I would like the business to change their business operation, to stop hard selling their packages. Especially misleading customers just to get them to purchase expensive packages.

Read full review of Nail Palace
Update by Alexandra Soh
Nov 20, 2022 4:57 am EST

Sorry for adding so many additional comments but this was a trauma and I keep recalling details that were red flags but because of the constant pressure, 3 technicians taking turns to intimidate me and not being able to leave, i didn’t realise until much later how much i had been taken advantage of.

I had tried to say no and i repeatedly said i can’t afford it and cannot pay for the service. I did try to stand up for myself. But this is where they started to say i could pay in instalments, making it seem more affordable but is actually still a large amount.

They also were encouraging me to sign up for more credit cards to make the payment. Honestly this business is really black and I cannot stress more strongly enough to stay away.

Update by Alexandra Soh
Nov 20, 2022 1:41 am EST

Quite honestly this has left me quite depressed and even made me want to die.

I am so stressed with work already and when i think of all my salary going to paying for these treatments that might not even be necessary, I’m honestly struggling to even breathe thinking about it.

Update by Alexandra Soh
Nov 20, 2022 1:39 am EST

Would like to add on also, as they were hard selling the packages to me, they were already doing one of the treatments on me without telling me which treatment it was. The whole time they were trying to get me to agree to the purchase, they neglected my treatment to the point that i can only agree to escape the uncomfortable situation. Additionally, there were 3 technicians all taking turns in talking to me each wearing me down.

There was no price transparency, they just wrote down the price of the treatment and that was it. They also insisted if i did not get the full package for 12 treatments, it would be more expensive the next time, and that i would need minimum 12 times for my condition. They did not even let me think about it and kept hard selling the packages.

I tried to ask them which treatment could i remove so that it would be still affordable for me but they insisted that everything is necessary for me.

Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
N
10:39 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Nail Palace has left an official reply on this complaint.

Nail Palace Damaged nails from treatment

I had previously bought a package a few years ago, and over the years I stopped going because of the hard-selling (as evident from all the reviews and complaints here). I decided to give Nail Palace a second chance this time, and I am completely disappointed and upset with the service done as they had damaged my nails.

On 27 September, I went to do manicure and pedicure treatment in the hope to just slowly finish up my 20 over sessions. Package had been bought a few years ago but never felt comfortable going back due to the super hard selling (always saying that there's fungus, corn or whatsoever). I noted that there appeared to be a change of staff since my last visit at this outlet (before covid).

After a few days, I realized that my nails were a bit tender.
After a week, I noticed some yellow-green spots. Hence I decided to go to a nearby salon to remove the gel (as mentioned, I did not feel comfortable to go back every time I go for their service).
To my horror, apparently the gel had glued to my nail bed on both my middle fingers and right thumb.

After the removal, it was obvious that the nail was damaged (see attached photos). According to the manicurist who did my gel removal, the fungus developed due to the inappropriate way of gel nail treatment done.

So now I have to deal with damaged nails and have to take extra care when doing normal day-to-day activities such as showering due to the brittle nails.

Desired outcome: Cancellation and refund of remaining sessions in package

Read full review of Nail Palace
View 0 more photos
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
S
1:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replied
Nail Palace has left an official reply on this complaint.

Nail Palace Failure to honor as permitted in Terms and Conditions

It is appalling to find out that this company has received so many complaints since 2017. If both my sister and I had known the type of selling tactics and price package that comes with it, we would not have gone to Nail Palace in the first place.

We have agreed that not only do they hard sell their customers to the edge, the prices charged are ridiculously high - something we feel does not make sense for the type of procedure we went through.

All my sister and I wanted to do was our Gel Manicure in which we had about 4 sessions left (the entire package has been paid off) so we were looking to completing the remaining sessions and not continue again. All of this happened on the 9th August, Causeway Point outlet.

We were sold nail masks, treatment and sole treatment each. We did not want it in the first place but they tried to persuade and convince us that these treatments are good because of the pictures that were shown to us. They even said that it will be serious if we do not treat our feet right away. Thinking in our heads that it would be a one time thing, we were rushed by one of your employees about the package which suddenly accumulated to $7K++ for 12 sessions each, once we were done. Unbelievable!

Confused and in a daze, we paid payment of $250 for 6 sessions each - in which the package will end on 6th January 2023 (if we are not wrong) under Atome. Both my sister and I are only working part time, with one of us still schooling full time under a private institution. We also have to tend to paying of our house, school, utility bills leaving no room for personal expenses. Mind you, all our bills are in debt and not fully paid.

Our main concern is the payment fulfillment. We honestly could not afford to make payment of $250 for the next 5 sessions due to a strain in our finances. We have the necessary evidence to back our claims up. We reached out to Nail Palace's customer service team in which they said that due to company policy, they are unable to cancel the package. We are only allowed to transfer/gift the package to another customer.

We replied right back explaining that what happens if someone does not want our package? Their one and final reply was that cancellation of package is not allowed and their decision is immutable. They completely stopped replying back to us, disregarding our feelings as customers.

We look towards your customer service team for help/solution, not to be set aside as some other complaint. As customers, whatever we signed on the front is what we have AGREED to sign on the back - which are the Terms and Conditions ONLY. We are not looking for a refund as we understand that policy. However, we read at the back of the receipt under point number 6 that "Sales cancellation on discreet approval/acceptance by the company shall subject to 40% administrative and cancellation charges based on the total sales price" was printed. That clearly shows that our reason is valid and evident.

I distinctly remember upon signing the receipt, refunds are not allowed when they pointed it out. I then proceeded to sign my name. What they failed to mention was the Terms and Conditions at the back of the receipt, as well as their "company policy" and "cooling period" which I did not sign up for.

All of us are customers, even the "customer service team". How would one feel if they are in any of our position? When it comes to paying, there is no limit when one is able or unable to make payment - if we can or can't, we have the choice. However, it is a choice we were NOT given by Nail Palace's team.

Both my sister and I felt deeply hurt that all they cared about was commission. How can they rob other people who are struggling just as much as they are? Even the receptionist over at Nail Palace's headquarters does not seem to care. What disgusts me even more was how they think that the customers are always at fault because we said YES or when we hesitate.

It is not our fault that we decided to change our minds because we have the right to. What is our fault is that we TRUSTED their service enough for them to take ADVANTAGE of us and so many other people. Paying 12 or 6 sessions over Atome is not "cheap" in a sense.

Calling out names of the employees is not something we do. We would just like for any of the Customer Service team to reach out to us so that we can settle this matter swiftly with no issues respectfully. We stick by our decision to cancel the package, and we have proof to show why.

Kindly do get back to me as soon as possible please.

Attached is a picture of Terms and Conditions at the back with point number 6 being circled in red.

And if anyone decides to do their nails or feet, do it yourself or have it done by someone you know you can trust. Or better yet, seek medical confirmation first.

Desired outcome: Cancellation of Package

Read full review of Nail Palace
View 0 more photos
Update by Safiah
Oct 08, 2022 1:46 am EDT

Hello, I still have not gotten a response from your team. We are looking towards your team for help and guidance and we hope your team aren't ignoring us and our worries...

Update by Safiah
Sep 23, 2022 8:20 am EDT

Hello and good evening. I have just sent an email to the given email address titled, "Package Enquiry" on 20th September and have not gotten a response back since then.

The email address was sent by junaidisafiah@gmail.com. Kindly do get back to me on this matter. I look forward to hearing from your customer service team. Thank you.

Hide full review
ComplaintsBoard
B
12:42 pm EDT
Replied
Nail Palace has left an official reply on this complaint.

Nail Palace Too much hard selling and pressuring!! Can’t even enjoy a peaceful time!

Went to Northpoint outlet.

Very pushy and hard selling. Pushed me to get nail mask saying my nails very dry and brittle. They pushed really hard, telling me to get the treatment package and in the end I gave in to just one time trial. That nail mask cost around $128 promo price for that one time (if I recall the price correctly, which to my horror I later found out the price for the entire set of nail mask sold at a local popular nail distributor is S$60!)

They took picture of my feet soles trying to sell their treatment for soles. I told them no. Then they tried to sell gel mani padi course, the package was over $2K. I told them no. Then they reduce the package to about $1.6K and again I said no. They kept reducing and reducing the number of times for the mani padi and ultimately tried to force me to buy S$209 vouchers instead. I was firm and paid my bill and left. The first time in my life that my one time mani padi cost almost $400, can’t even enjoy a peaceful quiet time and truthfully their skills not really good. The nail tech that did my fingers was really not skilled. Not only she filled my nails like they belong on a mannequin and not on a human but the gel application was terrible!

This will be my first and last time to this nail shop.

Read full review of Nail Palace and 1 comment
Update by BettyW16
Aug 08, 2022 11:19 am EDT

Nail Palace - stop your standard reply! You never learn. There are so many complaints about your staffs unprofessionalism and hard sell and although you “apologize” but the hard sell and pressuring continue to happen! You are not sincere at all. Never will I go to your shop anymore and I will be sure to warn all my contacts and followers about your hardsell and pressuring tactics!

Hide full review
1 comment
Add a comment
J
J
Joline9994
Serangoon, SG
Aug 10, 2022 3:27 am EDT

Very hard sales nail salon in Singapore! Every time go do service every time ask sign package! If didn’t sign the staffs like no happy ! Force ppl scan the atome QR code then proceed the package payment! And all service very expensive!

ComplaintsBoard
J
9:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replied
Nail Palace has left an official reply on this complaint.

Nail Palace Callus removal

Just moved to SG and unfortunately came across this scamming nail shop.

They claimed I had very bad callous (I did have some) - sold me a callous treatment that did not befit the description they had stated.

SGD 198 for a solution and they buffed it all off in 10 mins.

They also insisted that I had agreed to a nail package, very push, up and hardsell (everything la) I said NO - they kept saying - best price and wanted to take my credit card (I refused)

During payment I said no to the nail package again and they insisted I had to proceed.

I said no and only paid for callous treatment & hand parrafin (A hefty sum of SGD 215) and went back to check reviews.

I found all this on the website.

Shocking, shameful. I want a refund of SGD 148 as I now feel the callous treatment should cost SGD 50max (and Im being NICE)

They claimed its some organic treatment - WHAT A LOAD OF [censored].

I ALSO READ THAT THEY DID NOT RESOLVE ANY COMPLAINTS WITH A GENERIC REPLY SO THEY DESERVE TO BE SUED.

https://mothership.sg/2022/02/nail-palace-legal-action/

I WANT THIS SHOP TO CLOSE DOWN

Desired outcome: SGD 148 REFUND FROM THE LYING SCAMMING CHEATS.

Read full review of Nail Palace and 1 comment
Update by JanetPhin Lee
Jul 05, 2022 11:19 pm EDT

Name: Janet Lee/9003 2048.

I was there 2 July Saturday - 1pm/Chinatown point outlet - Misaka/ Anisa (not sure how to spell her name) - M'sian cheating M'sians- bloody cheeky.

Bloody [censored] lah - i already called Bugis outlet on Sunday, 3 July, Spoke to Niki and then the manager called me back to tell me that I'm welcome to file a complaint.

What the hell are you trying to do?

Do not pretend not to know anything and give me your [censored] as Im posting your lies here.

I have read the complaints and many of them were the same scam tactics your staff tried to use. YOU have CHEATED MANY PEOPLE!

Unless you are willing to re-imburse me the difference of the scam - SGD 198 - 48 (thats the usual price of callous removal),do not bother to tell me you are using special solution and the load of [censored] I dont want to hear.

I will not withdraw the complaint and shall continue to file complaints, comments, reviews about your [censored]ty little scam. I will ensure the complaint is heard.

Hide full review
1 comment
Add a comment
B
B
BettyW16
, US
Aug 06, 2022 12:44 pm EDT

Yes very pushy. You can see their desperation when they reduce the sessions ask the way from over to $2k to $200 vouchers. Really terrible!

I should have done my homework before I visit. Terrible experience.

J
Author of the review
J
JanetPhin Lee
singapore, SG
Aug 07, 2022 10:35 am EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of BettyW16

yes however you think they are legit as they have many branches. Somehow they are evading the law - how I do not know. but the authorities really need to shut this [censored] show down.

I am so traumatised by the experience i haven't stepped into a nail parlour for one month

ComplaintsBoard
L
9:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Nail Palace has left an official reply on this complaint.

Nail Palace Hard selling, bogus and misleading treatment

I went into the Nail Palace at 133 New Bridge Road in Chinatown Point Shopping Centre for a manicure and pedicure on the first day of my holiday after reading positive reviews online. Almost immediately after I sat down I was told that I needed a special fungal treatment. All of a sudden there were 3 girls surrounding me - hard selling and pressuring me and wouldn’t take no for an answer which was frustrating after I kept saying no over and over again. As I was in the chair with hands and feet already occupied I couldn’t leave or verify what they were saying. They kept telling me it was the best treatment and if I didn’t do it then I could have severe consequences down the line. Every time I said no they’d show me photos Of what could happen if I didn’t do it basically scaring me into agreeing. Told me multiple times they care about customers well-being and not just a place to get your nails done but somewhere for proper care. They wouldn’t continue with the treatment I asked for (gel manicure and pedicure) until I agreed on the exorbitant fungal treatment which is an appalling and forceful customer experience.

I told my partner i’d be in and out after 1 hour max but ended up there for 2.5 hours. I was charged over $830 SGD to have my nails cut short and feet wrapped in foil with some “medical solution” sprayed on to it. The receipt states I had a dermal fungus treatment which is not possible as I specifically declined the treatment and on the receipt it also mentions the AGI spray which they told me was a “gift” for being a special customer however now it seems I was actually charged for something I didn’t want in the first place

After doing some further research a medical pedicure in a proper accredited facility with a trained medical professional it does not cost anywhere near the exorbitant amount I was charged. When I declined multiple times for the bottom of my feet to get further treatment they kept offering discounts and trying to get me to pay in advance as it was a special deal and good value. They also asked several times about the paraffin hand treatment which I kept saying no to as I have eczema and have had a reaction before. The most ridiculous thing is that they were trying to hard sell me a membership and prepay 6 sessions with no expiry date to the value of over $4,000 SGD. I repeatedly said no time and time again as I live in Australia and was unlikely to be visiting Singapore again in the next 5-10 years. Every time I said no thank you to the next treatment they were offering they kept coming back saying the manager approved a special VIP discount. I work in a sales role myself and would never treat my customers in this way. No does not mean keep pushing or forcing people and making them feel uncomfortable before they say yes. After reading other reviews for Nail Palace it seems many people have been treated like this time and time again. I wish I had done proper research and read the reviews in depth before ever stepping foot in that salon and wasting so much time and money

Location visited - Nail Palace Chinatown point

Date 17 June 2022

Time - 4:15pm to 6:45pm

Desired outcome: Refund

Read full review of Nail Palace
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
P
10:14 pm EDT
Replied
Nail Palace has left an official reply on this complaint.

Nail Palace Classic Manicure and Pedicure

Incident 1

Period : June 2020

Outlet : Northpoint City

An appointment was arranged for an express manicure and pedicure. As a customer, it is not my job to know of and highlight the differences between an express and a classic manicure and pedicure. Staff commenced the procedures for a classic manicure and pedicure and only half way through highlighted to me the exorbitant pricing of $75. I then said I had arranged a prior appointment for am express manicure and pedicure service. The staff tried to argue their way but I stood firm saying it was not in my lookout to educate them about the difference. Unhappy with me {obviously}, the senior staff not only instructed her junior staff who obediently did a shoddy job of the manicure and pedicure, they also were conversing among themselves about the fact that I was a horrible customer, in oblivion of me understanding their vernacular.

Ironically, they attempted to sell me a package worth $750. I expressed my utter disappointment at them and siaf lest taking a package, I was not ever even walking past their outlet.

Incident 2

Period : February 2022

Outlet : Tampines {MRT}

Attempted to book an appointment for 2 pax as we were {unfortunately} gifted with a classic manicure and pedicure package. Ww had intended to have some personal conversations while enjoying the services. The staff consistently interrupted us, despite a sharp rebuke from me. The reason for interruption, was to sell packages. We stated that we were moving out of the county, thinking they would leave us alone. And here comes the climax of what they said. They told us that we could buy packages and then sell them online or to our friends. I am still amazed and amused at this.

Desired outcome: Recommend the chain to implement a no package sales policy and the authorities to review these sales tactics under disguise

Read full review of Nail Palace and 1 comment
Update by Passionforce
Jul 26, 2022 4:16 am EDT

Looks like the template escape message is repeated through this and many other forums.

We can only hope that cheated customers would eventually give up on them!

Hide full review
1 comment
Add a comment
D
D
dearestbaby88
Singapore, SG
Jun 03, 2023 3:41 pm EDT

This is really disappointing and I really feel regret of keep on doing my treatment there. I just need them to do my nails but same as how other customer experience, they are very talkative and pressuring. They are trying to force us to get their treament which is it is really not worthy. I'm so sad and I was there to clean my mani and pedi and wanted to remove my express gel they almost charge me total about to $100, which is when I go and compare other shop of the pedicure is even more cheaper and relaxing.. relaxing that we need doesn't even exist there. ( Northpoint Nail Palace) lastly, if this is keep on going, me as a customer want to give a suggest either you just close the shop or lower down the price to more worthy than unacceptable price, don't force customer while you're trying to your side income like that. Nonsense!

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Nail Palace contacts

Phone numbers

+65 62 862 831 +65 65 552 526 More phone numbers

Website

www.nailpalace.com.sg

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Nail Palace?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Nail Palace Customer Service. Initial Nail Palace complaints should be directed to their team directly. You can find contact details for Nail Palace above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Nail Palace. Discuss the issues you have had with Nail Palace and work with their customer service team to find a resolution.