[Resolved] Nail Palace — manicure & pedicure services
I have been with Nail Palace for years, and without fail your manicurist is so "enthusiastic" to sell me or upgrade my packages even though I still have ample left. That's the reason why I'm "stuck", I couldn't terminate or just leave it as it costs thousands of dollars for the packages !!
Even though I still have packages there, I had stopped visiting the CcK outlet since Jan 19 for fear of facing your hardcore sales team however I went again recently 21/12/19 as I think I should clear the packages instead of letting gone to waste.
I was wrong again!!! Like other complaints you had in your review same type of strategy used - dry feet, hard skin, etc . End up I need to pay $1990 instead of one try of $598.
I'm very unhappy with your services, I'm there to treat and pamper myself not to feel stress up and victimized by your sales team. If I need anything I will ask, don't need to tell me what to do. I know what I want and need!!!
To addon, even though with so many branches, it is not as per what your staff told me, can visit any branch. It come with a price !!you staff at other branch want to sell my stuff!! for what !!I'm already customer of another branch! An example,
I visited on one occasions to Tiong Bahru branch for soak off services which is in my package, it's only a soak off request, the manager there too try to persuade me to buy stuff. After I turned down, it a wish washy job done!!! What service is this ?
Seriously please look into your services, that's not the way to do business.
I believe my visits or purchased are recorded in yiyr system, please validate from there.
Do not close this case till you provide me with a satisfied explanation and cancel the recent purchases and also assurance that such thing will not happen again on my next visit. I still have last 4 sessions and credit balances .
I want resolve this with a satisfactory solution.
1) cancel my purchase on 21/12/19, I will make the one time payment of $598.
2) assurance that I can clear whatever packages there and credit in a fair dealing. I don't want to be ‘cornered' to continue with you.
the purchase I did on 21/12/2019 @ CcK invoice no. [protected].
I have taken my time to write this feedback, do take this seriously.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
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