EnailCouture
reviews and complaints

This company, Exclusive Nail Couture, is not worth your time or money. I made the mistake of ordering from them without doing my research first, and I regret it. The customer service is terrible, and they don't seem to care about their customers at all. If you have a problem with your order, good luck getting any help from them. They take forever to respond to emails, and the shipping takes way too long. I've ordered things from China that arrived faster than my order from this company.

I ordered an acrylic kit from them, and it's nothing special. The only thing that caught my attention was the cotton candy scent, but it doesn't smell like cotton candy at all. I tried to contact customer service about it, but they were no help. They wouldn't even consider sending me a replacement or anything. I offered to pay for shipping so they could smell it themselves, but they didn't care. They made it clear that unless the product was completely unusable or defective, they wouldn't do anything about it.

I also ordered a drill bit from them, and it was just wrapped in a piece of paper and labeled with a sloppy sharpie. It's great that they're trying to recycle paper, but if they're going to promote their company with cute packaging, they should put more effort into it. The drill bit was already in a plastic container, so there was no need to wrap it in paper.

Overall, I don't recommend this company. There are better products and better companies out there that actually care about their customers. Don't waste your time or money on Exclusive Nail Couture.

I have been a loyal customer of Exclusive Nail Couture (enailcouture.com) for a few years now, and I have never had any problems until now. My recent experience with them was horrible. In March, I placed an order, and it took three weeks to arrive. I accepted and understood that there might be some delays due to the COVID-19 pandemic. However, in May, I placed another order, thinking that it would arrive soon since most businesses were open. But to my surprise, I am still waiting for my order, and it has been over two months now. I discovered that hundreds of other clients are in the same situation as me, waiting for their orders for over two months.

I tried emailing and calling the company, but they never responded. Some clients even complained on their social media page, but the company was disrespectful and unprofessional in their responses. I decided to file a claim with my bank, and thankfully, they resolved it the same day. However, after reloading the page, my order was duplicated, and I paid twice for the same order. I tried to cancel it, but the company had hidden their new policy, and I was unable to do so. I filed a second claim with Afterpay, but they said they needed more time to send my goods.

I am extremely frustrated and angry because I never agreed to pay and wait for over two months to receive my goods. I had to send a second email, and within five minutes, they miraculously created a label to send my goods. I have learned that this company does not care about their customers and does not provide good customer service. I will never buy anything from them again, and I do not recommend anyone else to do so.

It seems like a fraud scheme because they take our money and start buying from wholesalers or producers, which puts our money and mental peace at risk. I cannot put my work on hold for such a long time, and I cannot tolerate such horrible, unprofessional, and disrespectful customer service. Therefore, I strongly advise everyone not to buy from this company.

I recently made a purchase from Exclusive Nail Couture (enailcouture.com) and I must say, I am quite disappointed with my experience. It took over 5 weeks for my order to arrive, and I have heard from others that they have been waiting for up to 8 weeks. The customer service is not up to par, as they do not take responsibility for anything once the order leaves their facility. They do not allow for any changes, cancellations, returns, or refunds, which is quite frustrating. I have never encountered a company that does not prioritize customer satisfaction. They blame the shipping delays on the number of orders and COVID-19, but I have ordered from larger companies with more orders and have not experienced such long shipping times.

Furthermore, I tried to use AfterPay, but it charged my card for the full amount anyway. When I reached out to customer service for assistance, they simply told me it was not their problem and that I would have to contact AfterPay myself. This lack of assistance was quite disappointing.

When I finally received my products after over 6 weeks, I was excited to try them out. However, I noticed that the nails were quite flimsy, despite following the application process exactly as demonstrated in their videos. I used the coffin style, which has a nice C-curve and should be stronger, but I still managed to bend three nails within 24 hours of application. These were not even extreme activities, just everyday tasks like pulling up my pants or drying off with a towel. The nails are very flexible and not as strong as I had hoped.

Overall, while the rest of the system seems good, the nails need to be stronger. I am hesitant to make another purchase and wish I could cancel my second order. Hopefully, the ballerina style will be less flimsy.

I placed an order with Exclusive Nail Couture (enailcouture.com) 15 days ago and I am extremely disappointed with the service. It seems that the owner is only interested in taking customers' money for his own economic gain during the pandemic, with no intention of delivering items in a timely manner, if at all.

While waiting for my shipment, I decided to do some research on the people behind this pink bubblegum nail company. I came across a YouTube video about 123 go and was intrigued to try it out. However, to my dismay, the owner, Max, seems to be a psychopath in his 40s. His contact lenses are an attempt to distract from his psychopathic stare and the Candyland/bubblegum theme is aimed to distract from his Chester vibes. He has degraded and attacked his customers, who spend their hard-earned money on his products. In mean girl style, he embarrasses customers on social media. For example, he keeps 5% of your payment if you cancel your order (even though processing time is longer than 14 days). Customers are paying for his inability to run a small nail supply business. God forbid he was Safeway home delivery! Sally's Beauty and Sephora serve a wider population, are more backed up but have kept buyers updated with emails and were only delayed by two days.

Psychopaths like Max are notorious for taking advantage of people during times of crisis and vulnerability. The biggest red flag is the fact that he sends out 1 to 2 spam emails each day advertising his products with a promo code and free shipping over $99. He also states that "items will not be restocked." Why is he trying to get as many people to send him money when he is "so backed up on orders"? There are no delays with USPS or FedEx, so is it his lack of inventory to fulfill his shipments? With all the payments he has received so far, shouldn't he be able to restock?! If he presented himself as a respectable person, I would give him the benefit of the doubt. I can only imagine what a creepy, mediocre nail tech with no people skills finessed to start enailcouture.

Since it's my money, I should have the first choice in investing it rather than handing it over to a fake persona with a fake legit business. I would not recommend Exclusive Nail Couture to anyone and I will be taking my business elsewhere.

Hold on tight, because this review is a wild ride! I placed an order for the souffle cream gel, 30ml in clear on May 13th from Exclusive Nail Couture (enailcouture.com). I knew it would take a while to arrive, as their lengthy and concerning message after checkout stated that it could take up to 30 business days for my order to ship. So, I waited patiently for the 30 business days to pass before reaching out to the company. Unfortunately, I received the same automated response that everyone else did. While searching for contact information in my order confirmation, I noticed that the color I had ordered was listed as "lady pink" instead of "clear." I double-checked my basket multiple times before and during checkout, and I had definitely selected "clear." I immediately sent an email to the company to let them know that the color needed to be corrected. However, it took them a whopping 12 days to respond to me! That's not even counting the auto-response they sent initially. When they finally did respond, they basically told me that nothing had been changed on their end and that they were currently out of stock of the clear color. I responded with additional questions, hoping to resolve the issue. I also noticed that the price of the souffle gel had dropped dramatically from $20 to $5.99. I asked for a refund for the price difference if I was charged for the clear color but was going to receive lady pink instead. Their response? They shipped my order knowing that it was incorrect. They didn't even ask if I wanted to wait for clear to become available again. And to top it all off, clear souffle is currently available on their website as I write this review! I had to file a complaint with the BBB when I didn't receive a response about my order months ago. I'm pretty sure that's the only reason my order was shipped at all! It's clear that they don't care whether the order is right or wrong. They just want their money! I'm beyond disgusted and appalled by how this "company" operates. The person running it should probably take their head out of the sand and look around. Although, that might be difficult considering all the fillers and surgeries they've had. Needless to say, I won't be purchasing anything from Exclusive Nail Couture again!

I gotta say, I'm not too impressed with Exclusive Nail Couture. I placed my order way back on March 8th, and it's now June 30th and I still haven't received anything. I've tried emailing them, but all I got was a generic message about COVID. I get that safety is important, but come on, other nail places are still shipping out orders. Even AliExpress, which is based in China and has slow shipping, has managed to get me my stuff faster than Exclusive Nail Couture.

And don't even get me started on their constant emails about "hot products." Like, seriously? Maybe send me my original order before trying to sell me more stuff. It's not like I'm going to be enticed to buy more if I haven't even received my first order yet.

To make matters worse, their social media is a mess. They don't respond to anything, and when they do, it's usually rude. I saw on Instagram that they have different accounts for different parts of the world, and one of them put a customer on blast for complaining about the wait time. Their response was basically "we're not the same company as the US one, so we can't help you." Like, come on, you're all part of the same company, right? Why not offer to help instead of being rude?

Overall, I'm really disappointed with Exclusive Nail Couture. I'm starting to doubt that their products are even worth the wait. And it's not like they let you know about the delay in shipping before you make a purchase. That's just not cool.

Oh, and don't even bother trying to leave a comment on their Instagram. They've turned off comments, and none of their accounts have updated us on anything. It's just a mess.

I finally got my order from Exclusive Nail Couture after almost 90 days, which is a long time to wait. The owner of the company was on social media claiming that they were only a couple of weeks behind, but that was not the case. Although this company is not entirely a scam, there are elements of false advertising, and the owner lashes out at customers on social media. They also lie and cannot properly communicate with customers about shipping timeframes.

When I received my order, I was very annoyed to find that all the gels were missing from my order. I ordered the long coffin 1, 2, 3 go kit that was supposed to come with the base gel, a gel to secure the nails, and a top coat. The two files and primer and dehydrator were there, but not a single gel polish. I immediately took pictures and emailed customer service, but I never heard back. I ended up spending $40 more on Amazon to get the products from a third-party seller. Although I had to spend more money, it was better than stressing about this poorly run company. I got the velvet matte top coat in the bundle for $40 on Amazon that I'd forgotten to add to my cart with enail.

The xxl coffins and stilettos are the longest soft gel full cover nail on the market, and they have a nice apex to them. You need to use a builder-type gel or method of building up the nail slightly for strength, but nothing bulky. Just a few layers of builder in a bottle works along with any color and top coat. It works best to add a layer of builder to the underside of the nail as well. After filing, I top coat the top and bottom of the nail. I just removed my first set, and it lasted for an entire month before lifting began to occur. Proper prep and application of the product are essential for the longevity of the nails.

I was dubious of the claims that these new press-on style nails could last as long as a month, but I was pleasantly surprised that my money didn't go entirely to waste. I will be able to get many sets out of the 4 types of full cover nails I ordered. Unless this company makes drastic changes with the way they treat customers and the way they operate as a business, I will never shop with them again. I will actively encourage others not to order from them. I also think that it would be a good idea for the brand and company for Max, the owner, to take a step back from social media entirely since he seemingly cannot help himself from making snide and catty comments towards customers online.

I placed an order on 4-8-20 and received it on 5-4-20. The items I ordered were marked as in stock, but when I emailed them for express shipping, I was informed that one item was out of stock and my order would be delayed. They claimed that they do not split orders, but I received my package missing an item that I had ordered. Upon further inspection, I found a small piece of paper saying that the missing item was out of stock and would be shipped later.

I was disappointed because they lied about not splitting orders and did not notify me of any of my items being out of stock. I emailed them on 5/4/20 asking for an ETA of when the item would be restocked and shipped. They responded that they expected to ship the item at the end of the week and that I would receive a separate email with tracking information. However, that time came and went, and I had to email them again about the status. I received a response apologizing for the delay and promising to send out the missing item once it was restocked.

Although the product itself is outstanding, I was disappointed with the lack of professionalism in staying ahead of problematic issues and keeping me fully aware of the situation. As a customer service trainer, I believe that it is important to keep customers informed and to be transparent about any delays or issues.

I understand that processing times are high due to Covid19, but it would be helpful if they made that clear to customers upfront so that they can decide if the wait is worth it. Additionally, out of stock items should be clearly marked as such so that there are no delays with the remainder of the order.

While I appreciate that they need to run a business, I believe that they should be more reliable in getting items to customers in a timely manner or at least refuse to take money for items that are not in stock. The product is amazing, but the hassle of reordering and dealing with the lack of empathy from the company is not worth it.

I hope that this review reaches someone who is a first-time buyer so that they can understand what their experience might be like. I wish I had done my due diligence and looked at reviews and YouTube videos of this company before placing my order. Instead of focusing on daily emails and demonstrations on social media, I believe that the company should redirect their attention to improving their inventory notifications, order processing, and customer communication.

This company, Exclusive Nail Couture, has left me feeling extremely disappointed and frustrated. Despite being highly recommended by professional nail tech YouTubers, my experience with this company has been far from satisfactory. The fact that they claim to be "made in the US" and based in Arizona, yet take an unreasonable amount of time to fulfill orders, is a major red flag. I have received packages from other companies located in various parts of the world, yet enailcouture.com seems to be struggling to fulfill orders in a timely manner.

To make matters worse, the company only provides a disclaimer and release of liability after the order has been placed. This is extremely fishy and gives off a vibe that they do not care about their customers. It is concerning that they would try to pass off all liability for the quality and condition of a purchase immediately after taking payment. It feels like they are saying "too bad, we already have your money and now there's nothing you can do about it." This is extremely off-putting and makes me question the legitimacy of this company.

The website is poorly designed and hosted with many typos and unprofessional photos. It is clear that not much investment has gone into this company, yet the owner brags and is nasty all over his social media posts about how his company and products are the best in the land. This is a major turn off and makes me question the integrity of the company.

I tried to contact the company with no response. They previously had a phone number listed but it is no longer on the site and I can't find it elsewhere online. Per other reviews, it doesn't seem like they ever answered the phone anyway. This lack of communication is extremely frustrating and makes me feel like I've been scammed.

To add insult to injury, the owner of the company blocked me on social media for a comment that wasn't even critical of his business or insulting to him personally. This is extremely petty and shows that the owner is more concerned with blocking people than fulfilling orders.

Overall, I am extremely conflicted about whether or not I will ever receive my $250 order. I am upset that I didn't do a better job researching reviews prior to placing such a large order. I truly did not even think to question the legitimacy of this company because of the professionals that speak so highly of the products. I want to believe that the owner simply got in over his head with orders and chose not to disclose that to customers, but as the days go on, I become more and more skeptical as to if I've just had $250 stolen from me with no intention of delivering a product.

I gotta say, I'm not too impressed with Exclusive Nail Couture. First off, it's been weeks since I placed my order and I still haven't received it. I keep getting these automated emails saying there's a shipping update, but when I open them, there's no actual update, just a promise of another email with shipping info. And don't even get me started on the grammatical errors on the site - it's like they didn't even bother with spellcheck!

But even if I do eventually get my order, I'm not sure it'll be worth the wait. The prices are pretty steep, and I've seen the same products on eBay for way cheaper. Plus, they use all these fancy marketing terms to describe their products, like calling polygel an "Acrylic/Gel hybrid" and charging $19.99 for a 60G bottle. I mean, come on, it's just a rebranded cheap product with a fancy label!

And don't even get me started on the nail jewelry - way overpriced for what you get. The only good thing I've found on the site are the clearance sales, but even then, you have to be careful because they'll try to trick you with fake "normal" prices that are way higher than anyone would actually pay.

Oh, and if you do decide to order from them, be careful - if anything spills in the packaging, they won't refund or exchange it. And good luck getting any help from customer service - they clearly don't care about their customers.

All in all, I'd say skip Exclusive Nail Couture and look elsewhere for your nail needs.

Like most of the reviews have stated here, you are not informed that there will be shipping delays until after you place you order. It states that it takes up to 30 business days to ship, when in reality it's much longer than that. I placed my order on May 16th and did not receive a shipping confirmation until July 29th, 10 weeks later. Also, they will not let you cancel your order. I've never heard of such a thing. Even if there is a cancellation fee, all legit companies allow you to cancel. Customer service is unreachable and when you do reach some live they aren't helpful at all. The owner is deleting negative comments from his social media instead of simply addressing his PAYING customers. He is also promoting new products and sending PR packages to influencers and still ignoring those who have actually paid. Please do not purchase from this company if you value your dollar.

When I placed my order on April 28, I was told shipment would take 18 days. After almost a month I called and they haven't shipped my items but have taken my money. I asked for a estimated time for shipment and they refuse to provide any information. I then asked for a cancellation since items are not shipped and they say that due to the Covid-19, they are not taking order cancellations. Is this even legal? Oh...I also asked for them to expedite my order since it has taken way moire than 18 business days and they claim that due to Covid-19, they have stopped expediting shipments. They were misleading to me with the amount of time it will take to ship but are very smart to have updated their website now claiming it will take at least 30 days to process and ship after my several calls. I have no desire to do business with them and want a full refund for the money they took from me.

I wish I didn't have to give this company a star at all. This company has become TERRIBLE. I have been ordering from EnailCouture for just about 2 years and shipping has never been a problem. This time it is ABSOLUTELY ridiculous. I placed my order on 7/11. I understand the Covid situation, but I have received packages from China, and within the US, in the last two months, and I still have not received any shipping notification from this company. Always an automated email that responds to you. No answer when you call and never anyone on the live chat on the website. Everyday he is promoting new items on FB and IG and deletes comments, regarding delayed orders on both platforms. At this point I want to cancel my order and I cannot, because AFTER you place the order, the email confirmation tells you all about the shipping issues and tells you that you cannot cancel an order . I WILL NEVER ORDER FROM HIM AGAIN.

This company is a joke! As is the owner Max Estrada! He is so unprofessional in his "lives" that he does on Facebook and Instagram! Calling those of us that have ordered, and had the gall to complain, haters! Really?!?! No we are angry that you have taken our money and we have received nothing! When we do complain he will delete comments and block you from his pages. When I first started ordering from him over two yrs ago, I had my order within 7-14 days. I ordered in July and as of today Sep 5 I have not even received a tracking order email. Yes they do say, AFTER, you pay for your order that it will take 30 days to processes, but it has been well over that now, and I get no answer when I call and a generic email when I email them. I have ordered from several different companies, a couple of times, AFTER I ordered from him and have received my orders! What his is doing should be illegal! He comes out with "new" products every other day it seems, but yet can not seem to fill the orders that have been PAID for! Please do not waste your time or money on this company! The only reason I put one star was because I had to put a star rating...so really...NO star!

I placed my order in may 15th. Just under $100. NO WHERE on the site did it say I was not allowed to cancel my order or that it would take an extreme amount of time to get your order. Until a few days after I placed my order did it state on their website that it would take 30+ days to just process your order. It then later said that any orders placed AFTER March 15th (or whatever date it gave) you CANNOT CANCEL YOUR ORDER OR GET A REFUND! I had heard about the horrible experience but then I heard good things about the company and the product. So I mistakenly chose to ignore the "Karen's" and proceed after I had gone thru the faqs & policies. Well it's now JULY 8TH and still no product, no email or communication regarding my order. I did email them back in may and they responded a wk later saying it may take 4wks to process your order. They were so sorry for the delay. I just sent them another email this morning. I have ordered crap from China that got here faster then this crap! If I'm able to receive things from another country why the hell cant I receive an order where none of which was on back order by the way, and that is only a few states away? This is ***. Do not purchase from this ENailCouture! Shoot if you can't get me the product I ordered, then at least give me my money back! ***? I will update my review once I get any information or my product or my money!

If I could give zero stars I would! I ordered on May 26th and it wasn't until I clicked "submit order" did I get this long drawn out confirmation page stating that there would be no refunds or cancellations of orders and that shipping will take 30 days. I also ordered his new lamp on July 8th- stupidly- but my first order had just passed 30 days and I was confident that they would uphold their TAT. I realize there is a pandemic going on and I'm a patient person, I didn't think anything of it. It wasn't until as the days kept passing and my first order hadn't been shipped; I reached out to customer service and got an generic auto response on my order inquiry that I started to worry. I have also reached out on Max Estrada's FB page and IG page to inquire on order statuses and all my comments were deleted off both sites. They are no longer answering the phone and on one of his IG lives he was calling his customers "Toxic Tiffany's" to anyone who dared inquire of their order status during his live demos. He keeps promoting new products incessantly just taking peoples money who have no idea he is so back logged on orders. When you go to his website there is no header on the main page that he is indeed having shipping delays. You aren't told until you submit your order. He sends out email blasts daily with the same 10 paragraph filled generic message but is giving zero updates. Customer service is not this companies focus and at this point I just want a refund all together. It's a shame because I was a new customer but NEVER AGAIN!

I started buying from Enailcouture just before the Christmas rush last year. At first, everything was great. The shipping was fast and the products were pretty good. However, as Christmas approached, the processing time slowed down to a crawl. Unfortunately, things haven't improved since then. If you order from them, be prepared to wait anywhere from 3 to 8 weeks to receive your order.

The customer service is a joke. In my last four orders, items were missing, wrong items were sent, and one order was even someone else's entirely! When I contacted them about it, they said that once the return was in the system, they would send my correct order out on a 2-day rush. That was nearly two weeks ago, and I still haven't received my order. I have three orders with them that I've been waiting on for a month each already.

Getting what you paid for in a timely manner is like pulling teeth! I sell nail supplies online, and this company has cost me many customers because I look like the one who is being slack or lying. I will NEVER use this company again! I suggest you steer clear of them too unless you want a lot of stress and disappointment.

I recently stumbled upon Exclusive Nail Couture (enailcouture.com) while watching a review on Nail Career Education's YouTube channel. The products looked amazing, and I was eager to try them out for myself. After doing a bit more research, I found that many people had positive experiences with the company's products. So, I decided to take the plunge and place an order on 4/28/20, spending a total of $61.

However, my excitement quickly turned to disappointment when I saw the negative reviews that others had left about the company. Despite my reservations, I wanted to give them the benefit of the doubt and waited patiently for my order to arrive. Unfortunately, I didn't receive any updates on my order, so I decided to reach out to the company for an update on 5/23/20. To my dismay, I didn't receive a response.

Feeling frustrated, I sent another email on 5/28/20, which marked the 30-day mark since I placed my order. To my surprise, I received an auto-generated email about their COVID procedures. I couldn't believe it! I wish I had done more research before placing my order. To make matters worse, they charged my account immediately after I placed my order, which was a bit concerning.

I've ordered many things from different companies, ranging from furniture to makeup, and I've always received my orders within two weeks. So, it was disappointing to see that this company takes 30 days just to process orders. I don't think I'll be ordering from them again. It's a shame because their products looked amazing, but the poor customer service and slow processing times just aren't worth it. Overall, my experience with Exclusive Nail Couture was horrible.

I gotta say, I'm pretty disappointed with Exclusive Nail Couture. I get that Covid-19 has caused some delays, but it seems like they're using it as an excuse to not send out orders. I mean, I just got a package from China that only took a week to arrive! So why is it taking so long for my order from Exclusive Nail Couture to ship?

And here's the thing - if Arizona is still under lockdown restrictions, how is the company able to move warehouses at the same time? That doesn't seem like staying at home under executive orders to me!

It's a shame, really. Exclusive Nail Couture used to be a great company, but now it seems like they're just taking advantage of their customers. It's like they've forgotten about the people who helped make them popular in the first place.

I don't know what Max, the owner, is thinking. He seems to think that he's the best in the world and that no one else comes close. But let me tell you, there are plenty of other companies out there that are better.

Personally, I'm going to stick with Young Nails from now on. If I can't get what I need from them, then I guess I don't need it. I don't have time to wait months for an order to arrive.

I even added a picture to show that my order is still unfulfilled as of today. It's just not worth the hassle anymore.

I recently had an experience with Exclusive Nail Couture and I must say, it wasn't a pleasant one. I placed an order over two months ago and I still haven't received my products. I tried reaching out to the company multiple times but I never received any response. The owner claims that the delay is due to Covid-19, but I highly doubt it.

As I was doing some research to file a complaint with the FTC for fraud, I discovered that the owner allegedly orders all his products from China and lies about them being made in the USA. This could be the reason why there are such long delays in receiving orders. It's really disappointing to see a company resort to such unethical practices just to make a profit.

After this experience, I decided to switch to other brands like Valentino, JC Beauty, and Not Polish. I don't need press-on nails as I can do nails myself, but for clients who want them for special occasions, I've ordered the Kiara Sky Gelly Tips. I must say, I'm really impressed with the quality of their acrylic and dip line. The best part is that I received all my products from these companies within 7-10 days.

I would advise everyone to stop supporting this company and its owner. He's a fraud and I hope he gets investigated by the feds for lying about where his products are made. It's high time he starts taking care of his customers like a real businessman should.

I have been a loyal customer of Exclusive Nail Couture for over 3 years now and I must say, their products are absolutely amazing. However, I have to admit that the wait time to receive orders is quite ridiculous. I mean, I waited for a whole year before writing this review, hoping that they would improve, but it's been one excuse after another. First, it was Black Friday 2019, then it was Covid-19, and now we're almost at Black Friday 2020 and still no change. It's quite frustrating, to be honest. I mean, I get things from China faster than this, and that's just unacceptable.

I have ordered from other vendors like Nuni Torres, Apres Nails, and Young Nails, and I must say that they all have a faster turnaround time. It's quite disappointing because Exclusive Nail Couture keeps releasing new products, but they don't seem to have the workforce to support the flow of orders. It's a shame because their products are really great, and I would hate to have to switch to another brand just because of the wait time.

To be honest, I would actually pay someone to go pick up my orders in Arizona from him and mail them to me if I had friends out there. I mean, they do offer pick up, and that would be the fastest way to get my hands on their amazing products. It's really frustrating because it wasn't always like this. It just started last year, and I hope they can find a way to improve their delivery times.

Update for my last review: I must say that I was pleasantly surprised by my last order. It came in record time, and I was expecting to wait for a few months. Perhaps they are improving, and I'm glad to see that. I gave them 2 stars in my last review, but I will add a 3rd star now. Their products are still amazing, and I hope they can continue to improve their delivery times.

I recently had an experience with Exclusive Nail Couture (enailcouture.com) that left me feeling frustrated and disappointed. Despite seeing some complaints about their shipping, I decided to take a chance and place an order after watching some of their videos. To my surprise, I received a text message from one of their employees offering me a discount. I didn't think much of it at the time, but looking back, I'm not sure how they got my number.

When I went to make my order, I noticed that the website was glitchy and duplicated some of the items I selected. I immediately reached out to their customer service department, but they were unable to fix the issue. As a result, I was charged for duplicate orders that I didn't need.

To make matters worse, I received an email the day after I placed my order stating that I couldn't cancel or return it. Then, the following day, I noticed that someone had used my credit card to make purchases for "new age rocks" and items from Bed Bath & Beyond. When I contacted my bank, they were able to trace the fraudulent charges back to Arizona - where Exclusive Nail Couture is located.

It seems that this company has hired some shady individuals to steal credit card information from unsuspecting customers. They don't even bother to send out the products that people have paid for, and they refuse to provide tracking numbers or any other kind of support. It's clear that something needs to be done about this, and I plan to contact the authorities in Tucson, Arizona to report this fraudulent behavior.

Overall, I would strongly advise against doing business with Exclusive Nail Couture. Their website is glitchy, their customer service is unhelpful, and their business practices are downright criminal. Save yourself the headache and shop elsewhere.

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I was really excited to try out Exclusive Nail Couture after seeing so many positive reviews on YouTube. I decided to purchase the 123 go kit from their website, enailcouture.com. However, my experience was not as smooth as I had hoped. Firstly, I ordered an efile along with my kit, but it was not included in my package. This was frustrating as the website claimed to have plenty in stock. I placed my order on April 30, and while I understand that there may be delays due to Covid-19, I received conflicting information about the status of my order through numerous spam emails.

To make matters worse, I paid for my purchase in full using Afterpay, but it wasn't until I reached out to them that I received a notification that my order was on its way. I finally received my order on June 29, but I was extremely disappointed with what I received. The kit was incomplete, and some of the products were defective. The nail forms were all different in thickness, and some were even cracked. The primer had leaked all over and had eaten through the bubble wrap. To top it off, the efile that I had paid $99 for was missing.

I would not order from Exclusive Nail Couture again, as their customer service was terrible. When I reached out to them, I received a prewritten email with the same misleading information. Overall, I feel like I was sent a non-quality product, especially since I had to reach out to Afterpay for a refund. I had paid three months in advance for a product that was not up to standards and was missing items.

In conclusion, I would advise others to save their money and time and not order from Exclusive Nail Couture. While their products may look easy and flawless in reviews, my experience was far from it.

I recently decided to give Enail Couture a try after doing some research online. I read through a lot of reviews and saw that there were some negative ones, but I wanted to see for myself. I placed an order for two boxes of nail tips and they arrived in a reasonable amount of time. However, my second order has been a different story. I placed the order on June 5th and have yet to receive any kind of update from the company. I've sent multiple emails and have only received automatic replies, which is frustrating and unprofessional. This is especially disappointing since my order was quite large.

I understand that shipping can sometimes take longer than expected, but the lack of communication from Enail Couture has been a major issue. If you're willing to wait for your items for a couple of months, then this might be the place for you. However, if you're looking for quick and efficient service, I would not recommend ordering from this company.

In addition to the slow shipping, I also found some of the company's policies to be unprofessional. The stickers that say "Final" on the packages are a bit off-putting, and the shipping and return policies could use some improvement. Overall, I was disappointed with my experience with Enail Couture and will not be ordering from them again unless they make some changes to their customer service.

In conclusion, if you're considering ordering from Enail Couture, be prepared to wait a while for your items and don't expect the most professional service. While I did receive my first order in a reasonable amount of time, my second order has been a major disappointment. Order at your own risk.

I recently placed an order with Exclusive Nail Couture (enailcouture.com) in January. I was excited to receive my order, but unfortunately, it took over a month before I received it. I was disappointed that there was no mention of any shipping delays due to the holidays on their website. I reached out to the company to inquire about the status of my order and was informed of the delay.

When I finally received my order, it was split into two different shipments. In my first order, I received a set of 36 different colored gel polish. However, I was disappointed to find out that most of them were either duplicates, triplets, or quadruplets. This meant that my order of 36 different colored gels was actually only 14 different colored gel polish. I was not happy with this and felt like I had been misled.

In my second shipment, I received the Flash Mini lamp, but unfortunately, it didn't work. The battery slots didn't make any sense, and one slot would just have the spring on the bottom and no connection part at the top, and vice versa. I tried to reach out to customer service regarding this issue on two separate occasions, but I received no reply. I was disappointed with the lack of customer service and felt like my concerns were not being addressed.

I would not recommend ordering from Exclusive Nail Couture. There are other companies out there with better customer service. While waiting for my order with enailcouture, I placed an order for soft gel tips with Apres and received the wrong size tips. However, when I contacted customer service, they were quick to send the correct size out as soon as I sent the original ones back.

Even with this experience, I still did not receive my order from enailcouture. If you need refills for one or two sizes of nail tips, you'll have to purchase the whole kit. However, with Apres, you can purchase these sizes without having to order the whole nail kit again.

Overall, I was disappointed with my experience with Exclusive Nail Couture. Waiting a whole month to receive broken and duplicate items was a waste of time. I will not be ordering from them again and would recommend looking elsewhere for your nail care needs.

I placed an order with Exclusive Nails Couture on June 16. Upon waiting for those items I purchased 2 more times using Sezzle (a 4 payment option at checkout) To date I have not received any merchandise from them and I am on my 3rd payment to them. This company is hiding behind COVID. Lying saying they are an American based company. I emailed 4 times with only 1 generic response explaining about COVID slowing down the shipping. Honestly I was trying to be understanding but when I researched on YouTube, people are saying that it's taking 3 months to get their order. Due to Covid and the closing of nail salons a lot of women including myself are opting to do their own nails at home. The growth spurt of this company is overwhelming, however they are still making and advertising new products. Despite that fact they are continuously taking peoples money instead of haulting and trying to get past orders shipped out. I was able to contact them by phone today as no number is listed on the site. I found the number on ComplaintsBoard.com. The young lady I spoke with could not give me any information about my order. I asked if all 3 of my orders would be shipped at the same time since I have already waited this long and she said they won't combine the orders. No refunds are being granted either.

I literally placed my first order with this company 3 months ago! When I first placed my order, there was a disclaimer that stated due to covid-19, processing could be up to 3 weeks and they were not allowing cancellations, I understood and placed my order, however, not only has their "policy" changed several different times, it went from up to 3 weeks when I ordered, to up tp 30 days, and now is 30 days or more, this is absloutely ridiculous and not to mention false advertisement, but my biggest issue is the fact that I have contacted enailcouture 5 times and never received a response at all! There is absolutely no reason for this company to take peoples money during this challenging time, and then NEVER respond to consumers who are just inquiring about goods that they paid for with their earned money, and on top of that not allow cancellations even though the terms I agreed to during purchase has been violated and changed several times and we just have to wait blindly and hope that we don't lose precious money on a business that collects payment, violates terms of service and doesn't even have the decency to communicate with consumers, this is absolutely unacceptable and horrible customer service, needless to say I will never shop with this company again and do not reccomend it, I just want what I payed for, and at the very least an update on when exactly my order will ship!

I placed a order with Exclusive Nail Couture on June 24. I was informed that due to Covid 19 my order would take 30 BUSINESS days to ship and that my order was non-returnable and non-refundable. During this time period several business were quoting longer shipping times but no one in my experience was quoting 30 business days. I was surprised when I noticed that I was charge immediately for my order since I am accustom to other businesses charging me when my order ships. Since June 24th I have not received any updates on the status of my order but continue to receive spam emails a few times a week promoting their products. I have emailed the business twice but have not received any information or response to my inquiry except for an automated email with no information or answers to my questions. I recently went online to search other consumers experiences with this business and was shocked by all the posts of people having the exact same experience and problems as I am having. I have also noticed that the head of the company Max Estrada continues to post Instagram video content advertising their new products. It's clear the company is not out of business and they are actively creating, receiving and offering new products for sale. Obviously I will never order from enailcouture.com again but I would like to receive the items I have paid for. I can not believe that a business can continue to be allowed operate when there are so many complaints that state they have taken consumers money, offered no response to inquiries about orders and don't ship the orders people have paid for. My order #

On April 28 I placed an order with Exclusive Nail Couture (Order #1***, $148.21) after finding their business on Afterpay. It was only after checkout that you receive a message stating that orders cannot be cancelled, yet there was no communication about extended shipping times or products not being in stock. After a few weeks I reached out to the company to see if there were any updates with my order and I received a generic message stating that it may take up to 30 to process my order. It has now been over a month and I am still forced to make payments on an order that I may never receive. After googling the company, I have seen multiple complaints from people not receiving their orders from as early as January. It is clear that this company is using COVID-19 as an excuse to delay orders on products that may not even be stocked. Here is the message that I got from the company after asking about my order. The same message can now be found under every email sent out. "We are currently finishing up orders that start with 96 and will start on orders that start with 97,98,99, 100,101 this week. To assist the efforts underway to slow the spread of the coronavirus Our focus remains on supporting the health and livelihood of our employees, while caring for our customers and communities. Due to the high volume of orders and the current COVID-19 situation, it may take 2-3 weeks (8-30 business days) for an order to be processed from the date that it was placed. A business is any day Monday - Friday excluding holidays. Standard US shipping is 4-6 business days and international shipping is 10-21 business days. (please be prepared to experience delays with all shipping compaines )"

8 used after pay to buy a nail drill from Exclusive Nail Couture. 2 months ago. I have made 2 payments on after pay & I never received an order number from the merchant, I never received shipping from the merchant. I have reached out for a full month & received nothing from them. I went to check out his Instagram page (@kingofnail) it seems that I am not the only one this is happening too. He is deleting comments & he BLOCKED me after one comment trying to reach out to him. I even searched exclusivelnails on insta & I am blocked, but the Canadian one pulled up. So I commented there & they reply being so incredibly rude to not only me, but everyone thay has a problem with them. I am picking up fraud papers from my bank tomorrow, & filing with them. I reached out to after pay & there is nothing they can do. Max Estrada is his name, & I think he is scamming lowerclass people. Upperclass seem to have no problem receiving product. I want my mkney back & I just get blocked. That is horrible customer service. I took screenshots of the Instagram post & the blocking. I just find it insane that I have money trying to go tk them & they owe me a product or a refund & he blocked me from communicating with him. I also watched his live videos on Instagram & he said they ARE SHIPPING orders out, that covid will not be a problem, things are running slow but still moving out. But he assured that it wasn't long, I have no emails from him except promoting items. I hope you investigate him, & make him pay me my money back especially go after pay. This will go on my credit & I have cancled my card so I don't have to send him anymore of my money. I was foolish to order online, I never will again. Please put a stop to him.

I have made several order with Enails first one being on 5/31 then one on 6/2 6/4 6/7. Today is August 7 I still have not recieved even one of these packages not one item. They have taken the money out of my account shipping times have changed so many times my first order it was suppose to be up to 18 days to ship then it was changed to no more than 30 then it was changed to 30 plus days well its been 9 weeks and I don't have any of my packages. I have sent several emails trying to get help no one will tell you anything you literally get a pre written respnse email that says the same thing and thats in response to every single email you send. My honest opinion they are using Covid 19 as an excuse to take advantage of their customers. I am not the only one this is happening to it is shameful how many consumers *** and his company are being allowed to take advantage of they take your money and don't send your items if they do its months and months late some have been waitng 6 months or more. The company hasn't sent one of my packages yet the PR packages they send to YouTube influencers none of those are late. Enails Couture land *** literally seem to think they can take people money not send out their items and theres nothing anyone can do about it. In all my years of shopping and out of every company I have ever dealt with or purchased from in my lifetime and there more than a few. Enails Couture is Absolutely by far the worst ran company I have ever had the experience of dealing with it's actually shameful and I don't get why anyone would want to destroy their own brand this way. At this point 9 weeks for the 4 small orders I made only one of them is even over a 100$ 3 orders have no more that maybe 4 items to the entire order and 9 weeks a company can't get that together and sent out yet they are still advertising for more orders I get the emails everyday! I have waited the long so out of principle I want my items I believe it's certainly the very least this company can do at this point. Honestly it is truly shocking to me how unprofessional this comany is! Honestly I just want my packages I want my items I haven't waited 9 weeks to not get them and after that I simply will no longer order with Enails theres to many other companies out there that appreciate their customers for any consumer to ever have to go through all of this. No one should have to file complaints with the ComplaintsBoard.com or consumer protection to get what they paid for.

I placed a order with email couture back in may . I waited almost 2wks and had heard nothing in return on the status of my order. I went back to the website and saw in the policies that ALL ORDERS placed AFTER march 15th will NOT have the ability to cancel OR get a refund. Which I did not see when I had originally read all of the terms and conditions BEFORE making my purchase. They had edited the information on the website. Now also due to covid they said the processing times would be 4wks (30 days +) due to reduced staffing. As time went on they would send out advertisements showing new restocked product, new product, and sales. In those advertisements they would state which number of order they are working on filling currently. I have reached out several times asking the stays on my order which I paid in full, and I only get a generic email back. Saying it would take 4wks (30+days) to process. No update no way to refund my money. This started middle of MAY when I originally purchased. At this point since I am not getting any personalized responses to my inquiry, I've waited above and beyond the stated waiting period, I just want my money back. They wont do that. But i still have NO PRODUCT that I paid for. If you look at the reviews you will see that I am not the only one going thru this. I have saved ALL of my emails and the return response from back from them. They can do updated videos, updated websites with NEW PRODUCT they now carry. But they cannot get customers products they've paid for out to them. They are bringing in customers money with no problems, but cant seen to produce any product to the customers who've paid them. Again pls read the reviews just on the ComplaintsBoard.com site! There are more bad reviews other places I've found now that I've done more extensive research on them. I want my money back IN FULL, I want EVERY customer who has filed a complaint or posted a review on your site the ComplaintsBoard.com, who have not gotten their product to get their money back as well. I want this company to learn what customer service really entails. How stealing money but then blaming it on COVID 19 for the 3 month delay, is horribly distasteful and wrong! That lying and deceiving its customers with more excuses is not right and very unethical, that when a customer gives them the benefit of doubt bc of the pandemic going on in the world, they need to take the time they are spending on promoting their business should go to the CURRENT customer who's already paid for the product, and look up their order, see where they are at in the process of getting their order ready and be HONEST ABOUT IT. if they cannot product what they are selling they need to shut it down and refund those who have patiently waited.