Cascadia Apartment Rentals / Nacel Properties’s earns a 2.8-star rating from 0 reviews and 29 complaints, showing that the majority of tenants are somewhat satisfied with living accommodations.
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poor management
1585 E.6th The management in the building was horrific the year and a half that I lived there. Some examples include: not properly screening potential tenants, not addressing bug issues, entering tenants apartments when we were not home, not repairing or even maintaining the building- examples ; roof, stove, laundry machines, lobby carpet, the whole gambit. The building is sinking due to having built it on a swamp I was told with a chuckle and that has caused the 90 degree angles in my window to shift and not allow it to open. A year and half later I finally moved due to what appeared to be an earnest disinterest in any solution. The building is over-run with cockroaches ; I was told by Donna(manager) that there were none when I asked before moving in. Over the time I lived there I came to see that everything that came out of her mouth was either self serving or a lie or both. Messages left at head office were never returned.
The complaint has been investigated and resolved to the customer’s satisfaction.
Burnside Appartments
Where do I begin?
Maybe I should just state it as it is that I am overwhelmed! I have lived at Burnside appartments for 4 years May 01 2009. I was an employee at one point of time responsible for general
security of the building and light maintance. Now I find my self being forced out by an order of possession
and asking my self what the hell just happened. In or around December 2008 and January 2008 I with held rent as I was pretty upset with Nacel who would not repair my suite. I had exhausted all other measures including going to the Residential Teanancy branch 3 or 4 different times and my applicatations were but dimissed I needed repairs to my suite done and Nacel just told me "We are sending someone by to take a look at it should be by thursday." It never happens when they say someone is going to come by to get the repairs done.
I just got so sick and tired of being ignored and was fed up so I with held money from rent, that was a stupid idea Nacel got an order of posession of my suite and I am being forced to move. I felt at the time my actions were justified I wanted Nacel to fix my celing and was promised other repairs of my suite would get done and waited months even years for them to act. I wanted Nacel to check my suite for mold since my celing was in bad shape from the water damage, like my celing has craks it is falling appart. No I shouldn't have with held rent I was just really upset and of all the Nerve Nacel increased my rent so now it is $800.00 it really just makes me so angry. At the moment as I said I am being forced out of my suite by order of possession and it is hard for me to move with three cats as I am sure anyone with a cat or dog knows it can be hard finding a place.
Now I am being forced to live in a dump and the repairs in my suite still aren't done. I am exhausted and an emotional wrek becuase of this ### my father tried to get Nacel to let me stay longer and Nacel agreed I can stay until the 25 I got the message after the fact I put down a damage deposit on a place. I owe money yet
at the same time I paid $750.00 for the month of Febuary 2008 I have had rude coments like why didn't I just paid the money because I felt that my actions were justified at the time my suite is in really poor conditon and I dont feel I should have to pay the rent I am paying but what ever the Residental Branch didn't help, I was at my wits end and if that was how Nacel was going to treat me then they can stick it, I mean why should I have to put up with this. I wanted to say here when I was an employee things were ok then Nacel served me an eviction notice back ins September of 2008 when Nacel owed me money from work I told them to check there records and within 2 weeks of fighting with head office I recived a check which was above the amount they said I owed them. I belive that why should anyone have to put up with being treated like ### when you want repairs done and why should anyone have to live in un healthy or poor conditions. Finally when I put this complaint to Nacel they said I accepted the conditions of my suite when I signed the rental agreement."
The Water damage wasn't like this when I moved in and so I guess I have to accept the fact that I have mold.
It is just to much for me to Fathum I tried to make a mends with this situation but it is just not possible.
I tried to fight because I belive as a tenant I have rights apparently not and just to let anyone know dont with hold money based on the fact you need reapairs done in your suite even for emergency repairs you must file through abritration or you will end up ### out of luck like me! Thankyou Lisa Arlin
The complaint has been investigated and resolved to the customer’s satisfaction.
I too had problems with Nacel. It was nearly impossible to have repairs attended to, I did not have a contact # for the landlord and head office would never return my calls. In addition, there were so many drug addicts in the building, the poilce attended nearly every other day. Bad situation.
Rent
We wished we had seen this great Website prior to renting in this unscrupulous building called the Beresford @ 1221 Homer St. The Management company actively advertised the suite for one price but when it came time to sign the paperwork, they arbitrarily changed the price stating it was a "mistake" and, by that time, our moving arrangements were already underway. No amends were ever made despite winning a binding arbitration with the Residential Tenancy Branch so our advice would be to steer clear of this company with such a bad reputation in the city as the complaints are many and they are true!
Terrible experience
Pit Bulls living in Westland. This should not be aloud the are very aggressive and it is a family complex with young children running around yelling and screaming. I feel it is just a matter of time before something happens. These dogs should have room to play and run not be locked and chained up all day long. Dogs that aggressive shouldn't be in public.
From April to June, there were several pitt bull attacks in Surrey.
I agree that there should not be a pit bull living in an appartment like at burnside apaprtments
I worry about that to so far the dog hasnt bothered me, the concern is for the kids in the building. I just get mad at Nacel why don't you get rid of the dogs who ### everywhere as owners wont clean up and leave alone like force me out for having my cats here after three years? There have not been any complaints against me and yet there are complaints against this pitbul, l and dont do anything about the owner like force me out but not him? I think Nacel needs to get a grip like let a pitbull in an appartment building? Moreover there are other dog owners here in this building and what the hell thisis just force the other pet owners out of this building not just me thankyou very much it is just bull ###!
People complaining about nacel
I would like to complain about all this negligent crap regarding Nacel Properties. I am just here to say that I love my apartment owned by Cressy Developments I have been at for 4 years no major problems If there was Nacel Properties is fair and reasonable and I have been able to work anything out needed to and get any repairs done since I have been at my apartment. I am now working for Nacel Properties I have dealt with Norm Cressy personally and he is a decent and good person and I enjoy my job and working for Nacel Properties has been wonderful. Thank you Nacel properties who I plan to be working with for a long time!
Have a hard time believing you?
I have a hard time believing you?
Why is yours ok & other's not?
I am a past tenant of a Nacel properties and didn't know there was such a large complaint board for them but I do understand why. They are negligent about their rental units to say the least . I have spent many years suffering from mould exposure from their nasty apartments and will never rent from them again. But beware everyone they have changed their name to Cascadia now.
A little something to add, penalty last year for failing to keep worker safe
Company: Nacel Properties Ltd., Vancouver
Classification unit: Building management, building rental, or mobile home parks and strata corporations
Amount: $44, 332
Date of penalty: April 27, 2011
This firm's worker was exposed to the risk of falling about 9 m (30 ft.) to a concrete driveway. He was repairing a fourth-floor balcony without using fall protection. The firm failed to ensure that the worker used fall protection as required. This was a repeated violation of the fall protection requirements as well as the requirement to provide workers with the information, instruction, training, and supervision necessary to ensure their safety
I worked at the head office in the 80's. Cressey wasn't approachable...in fact we all had to call him "Mr. Cressey". We only saw him for the occasional office party. He and his son and the Cressey people didn't associate with us office workers who did the day to day Nacel stuff...which really funded all the expensive developments that Cressey did.
Nacel properties funded Cressey development. He hires 20 somethings to do the grunt work because they will work cheap.
I've lived in Maple Place Towers for 2 years. The WORST two years of my damn life.
In that two years, I've dealt with tri-weekly, unorganized fire alarms in the bitter cold of winter. I've had to deal with neighbors partying 24/7, with complaints un-heard. I've had to watch as the cleaning lady buys, and smokes drugs (and no, not pot..) in front of the building. I've had to deal with said cleaning lady's drunk, loser, junkie brother coming and starting fights with everyone in the common areas and grounds of the building. I've had to deal with the ### carpets that do not come clean (even after I've run a steam cleaner and had a professional carpet service come in...at my un-reimbursed expense). I've had to deal with the building implementing a "smoke and you'll be evicted" policy that's never actually been enforced. I've had to deal with throwing up in the hall ways because of all the pot smoke. I've had to deal with hoards of unsupervised screaming children in the pool area, morning, noon, and night. I've had to deal with the same...I'm not sure WHAT his title is...office worker? Assistant Manager? Receptionist? Well, whom ever he is, he works in the office. Anyways, he's seen me every day for the last 2 years, and always asks the same question "Do you live here?". Like, seriously dude, you're like maybe 40? If you've got dementia THAT badly, maybe you should be in a home! And finally, the highlight of my complaints (and most recent...) I've had to deal with an exhaust fan attached to the building going off at 12:45am that seriously sounds like a pack of jet engines committing torturous sodomy with an unwilling idling 6 engine diesel train, while a heard of 1970's era Peterbuilt's are standing around filming the ###ing thing. And of course, I've had to deal with the manager saying "Oh, I'm not going to wake the maintenance man up for that! I'll call him on Monday. It's 1 am, go get some sleep!"
So, yes, please tell me how "Nacel Properties" is SUCH a wonderful company. Tell me how all the complaints of negligence are unwarranted. I've been in Peruvian prisons with no sewer system or running water that had more livable conditions than these buildings.
NORM CRESSEY a DECENT AND GOOD PERSON?..ummm...not to my knowledge...seems he doesn't give a flying phuk about his tenants or his employees..,
TAKE HEED IN MY WARNING..!DO NOT WORK FOR THIS COMPANY...AND FOR HEAVEN'S SAKE DO NOT RENT FROM THIS COMPANY...YOU WILL BE VERY VERY SORRY..FOR A VERY LONG TIME!
the rental website is a joke...the pictures are all so nice..why dont they post recent pictures of the mold, the urine drenched carpets which are ripped and are a yet another FIRE HAZARD!, , and perhaps we can get a nice family portrait of all the cockroaches who have become quite comfy..and growing in population rapidly and are basically part of the furniture...i have a sneaky suspicion they are paying rent...HAHA>..ok, , that's not funny...but wouldn't be surprised one bit...come on...does he have no pride..
i was trying to help tenants with pest infestations..and was told to evict these people cause they were dirty...and believe me...they were far from dirty...i am disgusted that this company still has a liscence..you already know about the numerous fire codes they are breaking on a daily basis...and let's see...why is that they cannot keep any staff?...you get fired for doing a good job..you get fired for not kissing [censor]..you quit..cause you cant stand working 12 hours a day 7 days a week...sometimes up to 17 hours a day..you quit because you are appalled at how the tenants are treated..you quit because you are sick of being yelled at...(which by the way is a Human Rights issue...just sayin')..you become overworked and tired..and the life gets sucked out of you..unfortunately you are the one having to deal with disgruntled tenants and have to take the heat for the big guy!while he is sipping Martini's that our blood sweat and tears have paid for..
Me bitter?..NAH!
HEED MY WARNING!
cressey/nacel...historically evil...mentioned in b.c. provincial legislature way back..attorney general requested special prosecuter investigate business practices...richmond fire dept. /fire commish. supreme court filing...historical...wrongful death.re..sask. death...fire safety...#1 player in b.c. leaky condo crisis...why are they still players... OUR HOMES ...OUR LIVES... LET'S FIGHT!
It has been quite awhile now since the original [censored] commented at how wonderful Nacel Properties has been for them. I'd be curious to know what they think of the company now that its been a year and a half since they commented? Has there place burned down or flooded yet? Do they have bedbugs and cockroaches yet? Have they been ripped off money or been robbed? I GUARANTEE you one if not all of these things have happened to this person.
I just spent the last 4 months taking Nacel Properties through the Residential Tenancy Branch for the hell they caused me and I won over $4000. That speaks volumes to the legitimacy of the problems. Ask Nacel to put all their promises in writing for you. My landlord was dumb enough to agree to it.
I would encourage everybody that has current problems with Nacel to contact the tenancy branch, city inspectors, fire departments and anybody else that you can to try to bring this company down. they are slum landlords and prey on vulnerable people. Unfortunately for them I am not a vulnerable person who will put up with this crap and decided to take them through the ringer. It was a mistake of them to rent to me...lol
Check all the fire estinguishers in your building for expiry dates and service dates. Have a look at your fire alarm panel (usually its in plain view for everyone to see) and look for lights indicating there are problems. Contact the fire department if you notice any of these problems.
Look for mold, obvious leaks, bug infestations, appliances not working properly, fire hazards, safety hazards (broken front door locks)...etc. And call the City of Vancouver and ask to speak to an inspecter. An inspecter will come to your building within a couple of days and have a look. They will send a letter to the building manager about repairs that need to be done. There is a time frame on the repairs and if not completed fines will be incurred by Nacel.
Lastly, contact your local MLA. The Commercial drive MLA is Jenny Kwan and she is interested in housing problems. This company (Cressey Developments) has been in existance since 1969 and this has been allowed to go on! It is mind-boggling. The Better Business Bureau gives Cressey Developments a rating of "F" on a scale from "A-F". The BBB wont even give their stamp of approval. These are major red flags.
So to the person who lives in a Cressey developed building, unfortunately you made a huge mistake, especially if you purchased from them. I hope you have learned your lesson by now about defending a company you know very little about. It's unlikely that thousands of people are wrong and YOU are right.
RESIDENTIAL TENANCY BRANCH: [protected]
CITY OF VANCOUVER: 604.873.7000
VANCOUVER FIRE DEPT: [protected]
JENNY KWAN MLA (COMMERCIAL DRIVE AREA): [protected]
I hope this information helps!
Inexcusable rental management practices!
In mid August, 2007 I signed a one year lease effective September 1, 2007 with Westland Townhomes, a property owned and managed by Nacel Properties Ltd. I was asked if I could hold off moving in till the 2nd or 3rd so that the carpets could be cleaned and the unit painted. I was fortunate in that I was able to hold off taking occupancy and was willing to do so. Much to my chagrin, I was advised on day of move in (September 5th, 2007) that the unit had not been painted and that the painters would not be able to paint the unit for several days. As most children, mine were eager to set up their rooms and get settled, as such I chose not to have the unit painted because of the disruption it would cause in the long run, and since they had 5 full days to do so, I was not willing to put my family in further disruption than they were already in with the move.
One September 7th, 2007, we suffered our first flood. About 7pm that evening my son stepped into about 3 inches of water. Where the leak came from was unknown except that it "appeared" to come from the upstairs bathroom, as reported by the resident maintenance person, who also tried to imply that the flood was a result of someone not being "careful while taking a shower". Strange thing with that is that no one had taken a shower at the time of the flood or anytime that day. Nothing further was done, and the promise for a new stove never came to pass.
On December 4th, 2007 at about 10pm I noticed a strong smell of something burning. The closer to the stairwell I got the stronger the odor. When I reached to top of the stairs (where the furnace closet is situated) the odor was so strong that I began choking. I quickly ran down the stairs, turned off the thermostat, went next door to the resident manager, reported what I had observed and requested that she come to take a look... she never did!
On the morning of December 5th, 2007 I turned on the thermostat and didn't hear the tell tale click that the furnace had started. I went up to the furnace, the pilot light was on, there was no reason that I could see why it wouldn't turn on. I contact Terasen Gas and asked for their advice, they suggested that I contact the property management as there was no apparent reason on their end as to why the furnace would not start. I did so and over the course of the next 2 days (left with no heat in the dead of winter) the maintenance person finally repaired the furnace. As it turns out the filter had not been changed in over a year according to his records, as a result it caught fire, burning through the transformer and several other components. My quick forethought of shutting off the thermostat prevented further damage not only to the furnace but to my residence and perhaps the three adjacent residences. I finally had heat on December 7th, 2007. I should also note here that the gas fireplace also failed to work during this time. All that was done to get it to work, was a couple of hits with a screwdriver across the burner.
On February 1st, 2008, we were hit with a second flood, a hot water pipe under the front hall had burst. This was immediately reported. As this occurred in the evening, nothing could be done till the next morning. Once again the resident maintenance person came in to "assess the situation". A plumber was called in and after several hours of jack-hammering, the pipe was eventually fixed. However, I was once again left with a horrendous amount of laundry to do (towels used to soak up the water and clothing that had been soaked by the water filling the main floor bathroom (where the laundry machines are also housed) and cleanup following the repairs (floors and walls to wash). At this time I requested to be moved to another unit, I was asked to reconsider, I did so reluctantly (hind sight, that was not a bright thing to do).
At 2 am on February 29th, 2008, I was woken with the sound of running water. When I got up to investigate, I stepped solidly into about 6" of ice cold water, with a urine odor. I ran upstairs only to step into another 6" of water in the upper hall way and the bathroom fully covered in water that was bubbling out from under the toilet. The toilet, which had been reported prior to this, failed to stop flushing yet again. I hit the flush handle and eventually the water stopped running, however the odor in the bathroom, hall way and throughout the main floor (kitchen, hallway, livingroom) was evident that it was from the toilet (septic). The water had poured through my cupboards, into light fixtures, through the ceiling, down walls, onto my furniture, into my appliances on the counter, literally everywhere. I lost untold amounts of food as a result, in addition to the cost of clean up which I bore in order to salvage what I could salvage of my belongings and clothing, etc. I have to wonder now if the first "unknown origin" flood of September 7th, 2007 and this last flood are related.
Since this flood, I have requested to be moved to another unit, withheld the rent for March, as a means of recouping my costs (cleaning and increased utility). I have been told that I will not be permitted to move to another unit until the rent for March is paid in full, and on March 15th, 2008 was served with a 10 day eviction notice.
Nacel Properties Ltd. is a poor excuse for a residential management company that fails consistently to provide safe and healthy rental units, be they apartments or townhouses... Lord knows what the properties they sell are like, from my own research, they're not to be touched either. Beware of renting from Nacel Properties Ltd. They treat good tenants like garbage!
https://www.aptrentals.net/apartments/acacia-rental-apartments
Came across this one with Jovana present Mgr after Donna Thomason lived in 1595 next to me at 1555, I moved in 92 till 2022 is 30 years. We're both glad to move out of there!
https://www.aptrentals.net/apartments/acacia-rental-apartments
Here's the most recent rental ad for 1555 E 6th between Woodland & Commercial Dr is where I'd lived since 1992 till 2022 is 30 years but admit it was poor discernment on my part
It's a bad mistake moving there never fix things after a certain point
After the long term rent doesn't go up enough then stop the repairs. Tenant moves, rent is doubled from $1,000 to $2,000/month repairs are done only because twice the money is now going in so it's now ok to put money out now on repair, you see, makes sense?
How long will it be before they have to change their name again? Nacelle to Cascadia to what next because people catch on & they become unpopular?
Worst mistake by many when moving into & working for Cascadia lived there 30 years when it was called Nacel is owned by the Cressey family are worst slumlords almost never fix things has rapid turnover of managers too. It's just bad news in every way.
WOW NOT BAD APT IN RICHMOND FILTHY MY EX HAS NO WHERE TO STAY INFESTED WITH BEDBUGS BATHROAD
Nacel has changed their name to Cascadia
They call themselves Cascadia now.. No more Nacel or Cressey
How long till name change again? How long was it Nacel for? How long will it be Cressey for? They solve by name changing lasts for awhile then they have to change it again. One of the many former managers this one was Donna Thomason mentions the Cressies are Jewish & other Jewish people want nothing to do with them. The Cressies business ethics are terrible!
Newest Mgr is called Jovan from the former Yugoslav Republic is where a number of Staff come from for some reason often not Canadian Born or from a Spanish or Portuguese Speaking Countries is because they don't know the Laws as well as the Cressies do & is easier for them to take them for a ride.
It's now called 'Cascadia' right now but for how long?
Over at Shannon gardens the property manager over here likes to discuss issues from tenants with other tenants. People know whos being evicted before the actual person knows.
She locks tenants in her office to get information out of them about people.
And the regional manager.. Well she has something going on with her cause shes so quick to slip things under the carpet... Hush hush!
Now there are entering people units illegally and if you fight against them they start an eviction process on you...
Over at shannon gardens the property manager over here likes to dicuss issues from tenants with other tenants. People know whos being evicted before the actual person knows.
She locks tenants in her office to get information out of them about people.
And the regional manager.. well she has something going on with her cause shes so quick to slip things under the carpet... Hush hush!
Now there are entering people units illegally and if you fight against them they start an eviction process on you...
Negligence!
I started renting at 517 Blue Mountain Street back in July 2007. The first few months went smoothly, I was happy with my one bedroom apartment. It was a bit rundown, but I did my best to make it comfortable. The problems began in December 2007. I paid my rent on time, but received a letter under my door December 12th stating that I was past due and needed to get up to date. I contacted my landlord, left a voicemail. I contacted Nacel Properties, left a voicemail. The next day I discovered that the lanlord had went on holidays and had failed to record my $850 into the deposit book. Fair enough, we all make mistakes. I let it slide. Then on February 4th, I found an eviction notice on my door. I was stunned. I had left my rent under the office door which is an acceptable practice in this building. It turns out my landlord had lost my rent in his car. This made me uncomfortable to say the least. A couple weeks later I contacted him to repair my oven, dishwasher and toilet. Three weeks later, the repairs haven't been taken care of. He won't return my calls, nor will Nacel Properties, Saturday night, I had friends over for dinner and attempted to heat up some garlic bread. I couldn't turn the oven off for about 45 minutes. So dangerous! So, I'm fed up. I gave notice today for May 1st, nearly two months notice. Beware!
terrible management
carport is ready to collapse, chunks of cement are falling on my car, allowed a big black dog here, my last count was 21 piles of dog crap, beside the side door, roof in carport is leaking very badly, beside the lights on the ceiling, manager pretends she lives here and she doesn't , the manager does not show tenent where the garbage bins are, so there is garbage in stairwells, dirty diapers and all, she told the cleaning lady that she was responsible for the yard cleaning, needless to say she is busy cleaning units not yards, i have written the manager a letter and she simply ignored me, she is never in the office, also cigarette butts are tossed off the balcony and we have big pine trees, in the summer it is very dry and a fire hazzard, does not screen people she rents to, two bullets were shot in the hallway and ended up in my closet, anything i can do?
Residence at 423 E. 10th. Ave.
I moved into this building in the summer time and out less than 6 months later. The day I was moving in water started leaking through the walls in the kitchen. The landlord never properly addressed the situation stating it was a pipe that burst and that was it. Nothing in the suite was looked at to determine the amount of mold the property contained. The second day in the building I met a young father who was dumping all of his belonging and quite aggrivated at having bed bugs in his new apartment. His wife and young daughter were also at risk. The apartment was not properly cleaned or they would have known this. He had to destroy most belongings. This is not the only reported case of bed bugs in this apartment building. I arrived home on several occasions to find the front door unlocked. It remained in this condition for the entire 6 months I lived there. Meanwhile suites were being broken into and the Landlord, Gina did nothing to address this with the tenants. Needless to say this is not a friendly building to live in. Mail is stolen and urine in the elevators. Drugs are rampant in the building. How these people stay in business accepting tenant such as these I'll never know. I was convinced to go on a Direct Withdrawl system of paying the rent which was fine until the Landlord didn't properly cancel the request at the bank. I wound up paying a months rent there and therefore bouncing my rent check at my currect residence. I took 10 days for them to return my money in the form of a check. I was originally told the funds would just be returned to my account by the Landlord. She gave me the run around for a week and said they would pay none of my incured costs. Save yourself some heart-ache and don't move into this building at 423 East 10th Ave. in Vancouver, B.C. and do not rent in a building without checking the bedbugregistry.com or any building "maintained" by Nacel Properties Ltd.
Always new managers never repair money goes to them but not out to us to repair more profit
It's depressing how landlord comes in writes repair on a list but no repairs. Cascadia had to change name from Nacel because they have such a bad name of not doing things & doing things wrong.
Beware ! Nacel has changed their name to Cascadia
I live in a Nacel owned property, Victoria Gardens, 8655 Oak Street Vancouver, BC it is being overrun with mice! I know I did not bring them in with me from over 4 years going on 5 years ago. First construction was being down on balconies then I leave my sliding glass balcony door slightly ajar, I then had 2 uninvited rodent guests for 2 weeks! Took them that long to get an exterminator in! Well that was 2012! Then in 2013 5 cars including mines are broken into in a supposedly secure underground parkade! Well the corporate answer was it can happen to anyone! Well not in a gated parking lot. I asked why do we not have cameras to at least partially discourage thieves?!?! Nacel's response: We have other properties with cameras and cars still are broken into! What a crock of feces! I have never lived in a more downtrodden building with such for the most part hardworking people! The building managers Luda and Lydia are terrible! They fire the one maintenance man who at least gave two crap with complaints because someone complained about his eating his lunch in the lobby!?!? WTF Now the mice are back! I heard a squeaking noise in my pantry! A neighbor has said his apartment was re-invaded 2 months ago! Maintenance man stated they are coming in through the heating pipes penetrating the walls! I am getting out as fast as I can! Starting yesterday! This is sad, unhealthy and disgusting! No one, I repeat no one rent from these vile slumlords! The tenants we are hard working, tax paying people and we are treated worst than if we never paid a cent in taxes or rent!
here's some info that may be of interest, Nacel does not look after its staff - worksafe BC penalty below
Company: Nacel Properties Ltd., Vancouver
Classification unit: Building management, building rental, or mobile home parks and strata corporations
Amount: $44, 332
Date of penalty: April 27, 2011
This firm's worker was exposed to the risk of falling about 9 m (30 ft.) to a concrete driveway. He was repairing a fourth-floor balcony without using fall protection. The firm failed to ensure that the worker used fall protection as required. This was a repeated violation of the fall protection requirements as well as the requirement to provide workers with the information, instruction, training, and supervision necessary to ensure their safetyst
I used to work for Cressey/Nacel in the late 80's. They were like this then, sounds like same old same old. I worked at the main office.
seems like nacel has not changed at all... as for the mention of Ellen Martini above, I'm not surprised she went from resident manager, to property manager and now director of operations. She is a very cold and calculated women who will stop at nothing to get to the top. there have been many notices "delivered" which were never delivered that she used to gain entry to people's suites illegally, there have been many times she has ordered : do whatever you can to keep the security deposit. as for Mr. Cressey being too old to realize...have to disagree with you on that one. Mr. Cressey himself is the mentor for this type of behaviour. do yourself a favour and stay away from Nacel. this coming from someone who worked for them and saw exactly what the operation is all about. i could write a book on it!
Alex, the building manager of the coquitlam complex on westview street is the saddest excuse for a building manager i've seen. He started in either the summer or fall of '11, after the couple that used to manage the complex (and were good at it) retired. This Alex doesn't know how to communicate with people at all, and makes me sick of living here. He leaves little notes around the building and expects you to act on them, or consider them a "notice". What a fool
Isabella2008
"She cleaned the building of all bad tenant"
Yeah... I lived in an a Nacel apartment. Saqib was the manager and was awesome but they for some reason replaced him with Gina when he was doing just fine and everybody loved him. Eviction notices were handed out to anyone who seemed to be "bad" (like playing music a bit loud during the DAY when NO ONE complained except Gina; they were basically handed out to anyone she didn't like). I overheard one tenant talking to someone working for Gina (her husband?) saying that he can't be given an eviction notice for no reason. We received an eviction notice (which we had reversed) because our neighbours across the hall apparently complained about us playing loud music. First of all you can't even hear loud music from another suite across the hall when in your own apartment. Second, we talked to them and asked if we had ever been too noisy and if they complained and they said no; they also played music as loud as us as well as our neighbours beside us and above us who we were on good terms with.
Also received another eviction notice for not paying rent on time when in fact I did pay for it on time. The notice was for someone else in an apartment in ANOTHER BUILDING.
annoyed1222
"Isabella2008, i dont know where you live but you must be one of those pot smoking neighbors we have."
annoyed1222 I don't think so, it's all the nice pot smoking neighbours she was trying to evict!
Anyways, 2 months after Gina became the building manager we gave notice. A woman who came to check out the suite asked me about the building so I told her the truth: much nicer apartments can be found for the same price if not a bit cheaper plus Gina is not a good building manager. She didn't move in.
We moved out within 3 months of her starting and got just over half of our deposit back. We're in a much more relaxed and cheaper living situation plus I'm able to put over $1000 a month to pay off debt and put into savings.
burnedx2, I didn't make a long winded statement on the 10th June, you may want to edit your post.
Overview of Cascadia Apartment Rentals / Nacel Properties complaint handling
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Cascadia Apartment Rentals / Nacel Properties emailsvp@aptrentals.net100%Confidence score: 100%Supportrentals1@aptrentals.net93%Confidence score: 93%
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Cascadia Apartment Rentals / Nacel Properties addressSuite 200, 555 West 8th Avenue, Vancouver, British Columbia, V5Z1C6, Canada
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Cascadia Apartment Rentals / Nacel Properties contacts
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I live in a building in North Vancouver that is infested with ants, and they are not the usual kind of ants, hard to say if the are thief ants or pharaoh ants. They are everywhere! I have a toddler and found them on her face at night. They are now in our beds, bathtub, kitchen. They are almost impossible to get rid of and they carry things like ecoli and staff. They bite and have the ability to sting, my body is the proof of that! And ya this prop managment is really slow in getting things done, they for some reason wont clean my carpets I have been living here for 9 months and all they say is it will get done.
What manager? we have lived in the Nacel building at 250 E 15th for more then 365 days... we have met more then 12 new managers who have lasted no more then 5 or 7 days each! and now, to mix with the slum type atmosphere...MICE, RODENTS...VERMIN...AND WHEN BROUGHT UP IN FRONT OF MANAGEMENT AND BUILDING CARETAKER BASICALLY IM TOLD TO HANDLE IT ON MY OWN... nice...well so you know all mice caught are going straight through your mail slot. Thanks.
If you are a landlord reading this make yourself an service and do not rent to Christina Krogh and Justin Loft. She is making minimum wage and he doesn't work. They will get to RTb asking for money and they will win because they know somebody there which will help them to win. You will have break in in the building an a lot of headache. Just stay away from them they are cone artists.
hey maggie free meat for your bbq LOL
Absolutely agree with the complaints. I lived in a building that was overrun with mice and bugs.
My cat caught about 2 mice a week.
Nacel and their onsite managers are a nightmare.
Agreed! I'm at the same building on W8th&Willow. Really bad management. Head office appears to treat building management extremely poorly. Seems like head office spends most of its energy on how NOT to service tenants, how NOT to upgrade units, how NOT to support their building managers.
From what I can see, Nacel has really good tenants, at least on my side of the buidling. They're going to force all the good tenants out. Which may be their objective so they can jack up the rents (there are alot of long term tenants here). Either that, or they have a long term plan to just tear down the building and sell the lot and make a bunch of money. Clearly, their priority is NOT on their tenants or maintaining a safe property (i.e. multiple units with leaking ceilings with no fix to date).
Don't move in here!
Agree - terrible mgmt. Moved into 825 W8th ave Vancouver 16 months ago. Pay extra for secured underground parking. Garage has been broken into multiple times in the past year, with multiple car's windows been smashed each time. Yet mgmt has taken no action - locks not changed, camera not installed, nothing. Their attitude is pay extra to park at your own risk. Despite these break ins, the lock on the door that goes from the parking garage into the apartment building was broken for 4 months, allowing open access to the building. Garage door and apartment building doors are left propped open by the superintendents so that they can use an interior electrical source to do exterior maintenance - rather than having an exterior power source installed in light of the obvious security issues.