Menu
Equity Residential company logo
Equity Residential
reviews & complaints

Equity Residential
reviews & complaints

Learn how the rating is calculated

21 complaints
7 resolved 14 unresolved
File a complaint Table of contents
Claim listing
Is this your company? Claim it and get a lot of features. Read more
Click here to get notifications about new complaints of Equity Residential. We promise not to send you any unrelated messages
Share
ADVERTISIMENT
C
4:52 pm EDT

Equity Residential - Unauthorized credit card charges

Hello,
I am filing this complaint on behalf of my Grandmother Rosa Ramirez as she is older in age.

On 01/29/2021 one of the residents from Altitude apartments which are managed by Equity Residential used my Grandmothers Card to pay their rent. We have tried reaching out to this company and have not heard back from them. I spoke with one of the Managers named Erick and he said he could not help me. I reached out to the corporate office and left a Voicemail and still have not received a callback.

I made a dispute with the bank and they said that they are not cooperating with giving my grandmother her money back.

Please keep in mind that my Grandmother is a home owner and does not pay rent to anyone. Please i need help getting my grandmothers money back

Desired outcome: Getting my grandmother all her money back.

Read full review of Equity Residential
Hide full review
E
7:51 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

4 weeks ago, Vantage Hollywood entered my home without notice or consent. Furthermore, they came in, pulled everything out of a closet, put it in the middle of my studio, and began plumbing and construction work. This plumbing and construction is being done for the other more remodeled apartments to have a washer/dryer. My actual until will not have a...

View 0 more photos
Read full review of Equity Residential
K
8:18 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The management on site has always been accomodating. However I have an infant and live in a smoke free complex, My neighbor for 5 months has smoked marijuana to the point it has leeched into my apartment many times. Have filed about 30 complaints with no change. I ask to leave and they are making me pay a fine for breaking my lease when this has been on...

Read full review of Equity Residential
ADVERTISIMENT
A
6:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My name is Amika Brown and I currently rent apartment 173 at the Versailles in Woodland Hills. I have lived here for almost a year and a half. My Mercedes Benz has been broken into 5 times since moving in. Money was stolen, garage remote and other items were stolen. My second car a 2018 Dodge Charger was broken into and vandalized 3 times. My car amp wa...

Read full review of Equity Residential
J
1:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hi, my name is Javier Figueroa and the reason for this complaint is that in October, 2016 I went to Laguna Niguel, California to do a construction work for 3 months. The company that hire me had an employee name Ruben Robles that was living at that moment with his wife Cinthia in one of your Properties which address was 25032 Hidden Hills rd apt. I Laguna...

Read full review of Equity Residential
Y
2:57 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This Business is a ripoff I was living there for 6 years payed in full. every year when I renewal the lees they never clean my place (carpet) I asked and they say NO. in the time the I was living there they come to fix the wall with different color of paint and they say don't worry about it. when I moved out the send me a bill of painting the wall cleaning...

Read full review of Equity Residential
R
8:22 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

i dont think that equity residential does a good job with specifying certain things as far a noisy neighbors and pet policies. We have lived below some of the noisiest neighbors in the year that we have lived on an Equity Property, not even in the first week of moving in, we had to address that issue. We moved to Greenwood Plaza because of location and...

Read full review of Equity Residential
R
2:47 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Heritage ridge by equity residential - this is one of the worst apartments to live in, and the most difficult when it comes to move out. they say assigned parking, but the parking space is so crammed up, even a 4 door mid size car is difficult to fit in. no play area at all for kids. pool is for namesake, closed half the time. management and leasing...

Read full review of Equity Residential
H
8:04 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Was told a story by three separate employees over a nine month-period on what would happen if we had to break our lease (I work internationally and often have to move on short notice). Once we actually moved out, they suddenly changed their mind and said I owed them more money. They turned away tenants that I found to replace us and tried to charge them...

Read full review of Equity Residential
ADVERTISIMENT
D
2:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We were living on a 1 bedroom apt for 6 months, my baby got older so we want to move in for a 2 bedroom apt, we also picked one of them in the same building but when they had lots of apartments available they informed us several times about available 2 bedroom apt, but now that they have more customers coming in they are not even ready to talk with us, we...

Read full review of Equity Residential
A
10:07 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Equity Residential (NYSE: EQR), one of the largest publicly traded owners and operators of residential housing in the US has been alleged in fraudulent practices and overbilling its customers. I personally have been a resident at one of the Equity Residential Properties apartment complexes in California for over two years. Over the course of my residency...

Read full review of Equity Residential
J
5:33 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I recently moved out of Sheffield Court Apartments after having lived there for over eight years (in three different units). When I moved out, I asked to be present at the inspection. I was told that the inspection was already scheduled and the manager in charge of move-out inspections, Jake Frederick, would not reschedule the inspection. He conducted the...

Read full review of Equity Residential
G
8:10 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I live in unit 166 of carmel terrace apartments managing by equity residentail. I moved in march 6th 2010, when I moved in I mentioned that quality of tub is not good. They ignored it. Now, property management saying that they fixed the tub and asking me to pay charges for that. I told them I am already mentioned about the quality of tub in move-in...

Read full review of Equity Residential
Z
7:32 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

BEWARE!!! I have been living in a building managed by Equity Residential for the past two years and just recently got my rent renewal and my rent had gone up by 20%!! When I called to see if there was anything at all that they could do, I was simply told that there wasn't much and that was the going rate in NYC. It is definitely above the going rate and I'm...

Read full review of Equity Residential
ADVERTISIMENT
D
3:59 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

In April 2010, I decided to move to Austin and opted to get out of my lease early. After extensive discussions with the manamagent at Carmel a Deerfield apartments in San Antonio, I paid all the required fees to terminate my lease early. I was told I would receive ALL of my security deposit back ($755) less any applicable make ready charges. I was told thi...

Read full review of Equity Residential
T
4:46 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I live in an Equity Residential property in Arlington Virginia. I paid a few minutes before midnight while I was traveling in the pacific time zone, checked my email and got a confirmation before midnight. Their payment processing server in the central time zone decided I was late and I was charged an immediate 15% ($300) late fee. When I disputed the...

Read full review of Equity Residential
Z
5:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

To whom it may concern, Equity Residential, a national company with 9 properties in the Portland area has newly instituted several key changes to their rent collection policies that I believe run contrary to Oregon Landlord Tenant Law. 1. All properties have discontinued the afterhours rent drop box. Making paying your rent after 5:00 on the fifth now...

Read full review of Equity Residential
A
7:25 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Wet Pizza on public walkways (see picture), Pot left in bags outside (see picture), barking dogs, screaming babies, vandalism to cars and property, loose and open garbage, disinterested management at all levels make living at the Arboretum Apartments in Canton the WORST living experience of my life. I can't wait to move. I am scared to live here. My pix won't upload. Email me and I will send. They are priceless.

Read full review of Equity Residential
H
5:17 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Equity Residential - terrible experience

In 2002 I moved into one of Equity Residential's apartment complex's called Tansbourne Terrace in Hillsboro, OR. I lived there from July 2002 to July 2003, and then moved into another one of the apartment complex's (that was I suppose my first mistake).

When I received the lease expiration notice, I chose not to renew it, and gave them my 30 day notice, moved out. I followed all of the move out procedures, gave them my forwarding address, and turned my keys in on the day that was noted on my 30 day notice. I received my last utility bill at my new address and paid it right away, and thought that everything was taken care of.

Fast forward 6 years to March of 2009, I get an email from a credit monitoring service that I have saying there was a new item posted to my credit report. I log on and find that there is a collections for $56 from 'Fair Collections & Outsourcing'. I called them to find out what it was and they advised me it was from Tanasbourne Terrace from 2003. They advised me that the address that was provided to them by Equity was the address at the apartment at Tansbourne Terrace (the apartment that they are attempting to collect on), and due to the fact that they did not receive the letter back in the mail, they had to assume that it was valid, and reported it to the credit agencies. They were unable to tell me what the $56 charge was for, and offered me zero information on it. When I attempted to ask them questions regarding this, they hung up on me.

I contacted the apartment complex that I lived in 2003, asking them if they had any information. The assistant manager agreed to request the records. Two weeks later she called me back, and told me that she saw a charge on my ledger for $55.89, however the records did not make sense to her, and she was unable to tell me what it was for, and told me to contact their collections department for further information.

The next day I called their collections department, and talked to the rudest woman I have ever spoken to in my life, and she told me that she could give me zero information, and I would have to call their third party collections agency, after explaining to her that I had already called them and they refused to give me any information, and hung up on me, she just kept repeating that she could give me no information. I am not in the process of disputing the item with the credit agencies, and the collection agency itself.

Equity Residential is seriously one of the most unethical companies that I have ever dealt with. They had all of the information necessary to contact me over the last 6 years. I have the same work number, I have the same cell phone number, I even lived in another one of their complex's for a year after I moved out of this one. They sat on this $56 charge for 6 years, and then reported it to the credit agencies, and didnt even bother to give them the forwarding address that I had provided them.

This stupid little collections on my credit report has devastated my credit score, its taken it from 749 down to 671 and made me ineligible to refinance my house!

Equity Residential will seriously ruin your life. I thought that after 6 years they no longer had a hold on me, but if you fall for their trap and move into one of their apartments, they never truly let go of you.

Read full review of Equity Residential
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
A
10:49 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

In 2002 I moved into an apartment complex owned by Equity Residential called Tansbourne Terrace in Hillsboro, OR. I lived there from July 2002 to July 2003, and then moved into another complex owned by Equity (that was I suppose my first mistake). When I received the lease expiration notice, I chose not to renew it, and gave them my 30 day notice, moved...

Read full review of Equity Residential

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free
ADVERTISIMENT

Equity Residential contacts

Phone numbers

+1 312 474 1300 +1 424 732 4200 More phone numbers
ADVERTISIMENT
ADVERTISIMENT