The complaint has been investigated and
resolved to the customer's satisfaction
Nacel Properties LtdBurnside Appartments

Where do I begin?

Maybe I should just state it as it is that I am overwhelmed! I have lived at Burnside appartments for 4 years May 01 2009. I was an employee at one point of time responsible for general
security of the building and light maintance. Now I find my self being forced out by an order of possession
and asking my self what the hell just happened. In or around December 2008 and January 2008 I with held rent as I was pretty upset with Nacel who would not repair my suite. I had exhausted all other measures including going to the Residential Teanancy branch 3 or 4 different times and my applicatations were but dimissed I needed repairs to my suite done and Nacel just told me "We are sending someone by to take a look at it should be by thursday." It never happens when they say someone is going to come by to get the repairs done.
I just got so sick and tired of being ignored and was fed up so I with held money from rent, that was a stupid idea Nacel got an order of posession of my suite and I am being forced to move. I felt at the time my actions were justified I wanted Nacel to fix my celing and was promised other repairs of my suite would get done and waited months even years for them to act. I wanted Nacel to check my suite for mold since my celing was in bad shape from the water damage, like my celing has craks it is falling appart. No I shouldn't have with held rent I was just really upset and of all the Nerve Nacel increased my rent so now it is $800.00 it really just makes me so angry. At the moment as I said I am being forced out of my suite by order of possession and it is hard for me to move with three cats as I am sure anyone with a cat or dog knows it can be hard finding a place.
Now I am being forced to live in a dump and the repairs in my suite still aren't done. I am exhausted and an emotional wrek becuase of this ### my father tried to get Nacel to let me stay longer and Nacel agreed I can stay until the 25 I got the message after the fact I put down a damage deposit on a place. I owe money yet
at the same time I paid $750.00 for the month of Febuary 2008 I have had rude coments like why didn't I just paid the money because I felt that my actions were justified at the time my suite is in really poor conditon and I dont feel I should have to pay the rent I am paying but what ever the Residental Branch didn't help, I was at my wits end and if that was how Nacel was going to treat me then they can stick it, I mean why should I have to put up with this. I wanted to say here when I was an employee things were ok then Nacel served me an eviction notice back ins September of 2008 when Nacel owed me money from work I told them to check there records and within 2 weeks of fighting with head office I recived a check which was above the amount they said I owed them. I belive that why should anyone have to put up with being treated like ### when you want repairs done and why should anyone have to live in un healthy or poor conditions. Finally when I put this complaint to Nacel they said I accepted the conditions of my suite when I signed the rental agreement."
The Water damage wasn't like this when I moved in and so I guess I have to accept the fact that I have mold.
It is just to much for me to Fathum I tried to make a mends with this situation but it is just not possible.
I tried to fight because I belive as a tenant I have rights apparently not and just to let anyone know dont with hold money based on the fact you need reapairs done in your suite even for emergency repairs you must file through abritration or you will end up ### out of luck like me! Thankyou Lisa Arlin


  • Na
    nacelsucks Mar 10, 2009

    I too had problems with Nacel. It was nearly impossible to have repairs attended to, I did not have a contact # for the landlord and head office would never return my calls. In addition, there were so many drug addicts in the building, the poilce attended nearly every other day. Bad situation.

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