ProCollect’s earns a 2.6-star rating from 0 reviews and 5 complaints, showing that the majority of clients are somewhat satisfied with debt collection services.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
paying debt
I paid a debt I was repeatedly told different things after paying the debt I never received a confirmation email. Yet the money was taking from my account immediately after calling several times they did not answer my calls I had to call from another phone number in which they answered immediately. After finally speaking with someone I was they were very rude and interrupted me told me I had to wait for a email nobody in the company would've said that then hung up on me after I told them I was reporting them to the better business bearu, the whole time I was corrected on my accent as well me and my husband extremely unprofessional
Reletting fee of 1073 dollars
I have tried numerous times to settle with this company, and yet they have not corporated with me... i have a revise letter of how did in the amount of 1073 get to a settlement for 1257, and now for 2499 ... every time I call this company someone different would answer the phone! I called to convey with the person in regards of my situation, they would mention that the person no longer works there within a few days... its been 4yrs, and I don't have peace...
has failed to reply to a debt
i have asked several times for procollect to act on a dispute regarding a debt that is on my trans union report. Trans union is stating that procollect has falsely place this under my ss# attached is a letter from procollect and their president Larry Gingold stating it is in fact not mine, however Trans Union has not gotten a response back and now procollect has added a credit inquiries after i disputed this and got the email from the original creditor and president which i never gave permission to do as well as it still sits on my credit report 1. PRO COLLECT $2, 585 In Collections Sep 12, 2013. i need help please
The complaint has been investigated and resolved to the customer’s satisfaction.
Is ProCollect Legit?
ProCollect earns a trustworthiness rating of 96%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for ProCollect. The company provides a physical address, 3 phone numbers, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
ProCollect has claimed the domain name for procollect.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Procollect.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Procollect.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- The website belonging to ProCollect has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
scam collections attempts with Auto Care Super Saver
Auto Care Super Saver turned over an alleged unpaid debt of $87.54 to ProCollect collection agency 16 months after I purchased their auto services card at my front door without any previous notification that there was a problem with the payment. There is no record of bounced check or stop payment on the check per my bank. (I am awaiting written response...
Read full review of ProCollectProcollect, Inc. violated the FDCPA and FCRA
CEO/President: Larry Gingold
Vice President: Barry Curtis
Procollect, Inc
12170 Abrams Rd. Suite 100
Dallas, Texas 75243
Procollect, Inc
9550 Forest Ln. Suite 420
Dallas, Texas 75243
Procollect, Inc. put an inaccurate debt on my credit report. On numerous occasions, I have sent Procollect, Inc. proof that I don’t owe this debt. It was paid in full to the original creditor. They still refuse to remove it from my credit report. I am waiting on a response from the Texas Attorney General’s Office and the Federal Trade Commission. If the Texas Attorney General’s Office doesn’t investigate my case and resolve it, I will have no other choice but to take them to court.
As of today, Procollect has violated 3 federal laws:
1. FDCPA Section 807(8) - Procollect, Inc. is not allowed to pursue collection activity unil the debt is validated.
2. FDCPA Section 807(8) - The debt was disputed. They have failed to report it as disputed to the credit bureaus.
3. FCRA 15 U.S.C 1681s-2 - Procollect, Inc has reported information with actual knowledge and proof of the error. This is considered defamation; willful injury.
If your rights have been violated by this collection agency as well, please email me at derrick.is.[protected]@gmail.com. I plan on starting a class action lawsuit against this company. I’m sure I’m not the only one having problems with this collection agency.
Based on the links below, this seem to be a tradition for them:
http://www.click2houston.com/investigates/14270819/detail.html
http://www.dallas.bbb.org/WWWRoot/Report.aspx?site=50&bbb=0875&firm=19001914
I have received numerous calls from this collection agency regarding a small nonexistent unpaid bill. I have checked with the company they tell me I owe the money to and they told me that there was nothing outstanding against me. I get daily calls from different numbers from this company. These people should be investigated. It's a scam.
Who can we complain to? I need help myself. I have disputed a debt and showed proof but pro collect was expectantly rude and refused to bulge. Well, I decided, oh! Well, let me pay. They promised pay and delete but now they won’t even send me a letter showing deletion. They keep saying tomorrow, then they say within 24 to 48. Hours. Then finally, they told me that they cannot so delete. There is no honor system and they are verti intimidating.theyate ruining my life and I need help.
I worked for these [censor] for a week and a half. they are racist. i am white and 90% of the people are black. i was terminated for no particular reason. The training is horrible. I understand why you people write these really bad reviews of Procollect. I understand these [censor] dont know collections or FCPDA.
They're just horrible. i spoke to them for the 1st time ever and was treated as if I've been breaking promises for a year. I am wiling to pay, but on a scheduled date not on the 1st day they call and we speak without warning.
i am in the process of buying a home and was informed by my lender that Procollect has a collection notice on my credit report for a broken lease at some apartments that I lived in back in 2008. I have called my apartments and verified that the person that broke their lease somebody completely different, is someone that broke a lease in 2012 with the same first and last name as me. They also verified the person that broke the lease has a different 2nd last name, different birthdate, different apartment #, and different driver license with no social security # on file. I have made Procollect aware of this and have provided them with evidence that they have the wrong person and they still refuse to take this off my credit what can I do? Please help!
I am trying to buy a home and was informed by my lender that Procollect has a collection notice on my credit for a broken lease at some apartments that I used to live in back in 2008. The guy that broke the lease has the same first name as me and the same last name however his second last name is different, his date of birth is different, his driver license is different and he doesn't even have a social from the info that I was provided by the apartments. Somehow this idiots at Procollect still somehow are putting this on me even after I have provided evidence that they have the wrong person! What can I do to get this off my credit please help!
This is for the public that's dealt with Procollect collection agency. If you have been disrespected, ridiculed, and humiliated, please sign this petition to have management replaced. They have violated the Fair Debt Collection Practices Act numerous times. Its time to take a stand. Just because we had owed/owe money, they do not have to right to treat us like this. I will get this partition signed, notify the BBB, and get this put into action. Please go and sign . http://www.petitionbuzz.com/petitions/procollect
they did the same thing to me, i will fight them to the end
I am currently going through hell ! All I wanted to do was pay my debt and clear my credit report and get documentation. Unfortunately, this issue is under my rental history but the debt is for a past dental procedure. HOW DOES THAT HAPPEN ? Anyway, I need the documentation in order to even move to a new apartment community. Since I have emailed the CEO / President with no response. The email somehow was forwarded back to one of the reps previously assisting me. At least, she was the nice one. Where is the leadership ? I don't know what to do anymore. Honestly, this company is very sad and provide no real answers.
I recently had an Apt. Co. put a charge on my credit for leaving my flooded apt. early for breaking my lease even though I gave them 30 days notice and I had pictures of roof and damage. I called procollect (Larry Gingold) about debt was was able to settle my debt for less than half and he remvoed it from my credit. He was really kind and understanding. And so was Mrs. Borden who took care of final paperwork. Mr Gingold and Mrs. Borden made sure my new apt Co. was aware debt was paid in full and faxed all paperwork necessary to clarify the debt was paid in full. numerous times. Procollect kept heir word and went above and beyond and as far helping clear the debt at credit bureauand faxing proof to new apt. I think they are a legitimate company and I'm so glad that the president of this company was so easy to talk to and work with. Ms. borden was also more than just helpful, she is kind and understanding. An outstanding employee. If you are honest with them and do not threaten or be hard to work with it will be taken care of. I still don"t think I owed apt any money but this is what happens when you break a lease regardless of apt. fault. WJR
Overview of ProCollect complaint handling
Recent comments about ProCollect company
Procollect, Inc. violated the FDCPA and FCRA
Multifamily Utility Company
1 review
Gables Residential Services
4 reviews
Mac Properties
20 reviews
FlatMates.com.au
2 reviews
Trinity Multifamily
11 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.