Menu
MyUS.com / Access USA Shipping
MyUS.com / Access USA Shipping Customer Service Phone, Email, Contacts

MyUS.com / Access USA Shipping
reviews & complaints

www.myus.com
www.myus.com

Learn how the rating is calculated

3.3 137 Reviews

MyUS.com / Access USA Shipping Complaints Summary

79 Resolved
58 Unresolved
Our verdict: While MyUS.com / Access USA Shipping has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
Claimed
MyUS.com / Access USA Shipping has claimed their business profile
Get notifications about new complaints and reviews of MyUS.com / Access USA Shipping. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

MyUS.com / Access USA Shipping reviews & complaints 137

Sort by:

Newest MyUS.com / Access USA Shipping reviews & complaints

ComplaintsBoard
L
2:30 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
MyUS.com / Access USA Shipping has left an official reply on this complaint.

MyUS.com / Access USA Shipping malaysian excise & duty nearly 100% of cost of goods - caused by myus omission

I purchased a total of seven (7) lots of items, ranging from used music books to crockery and plastic Pyrex lids from a range of vendors in the US.

My thinking was that MyUS would be a good service to consolidate these shipments and send them over in one lot to Malaysia, thus saving on postage costs.

How wrong I was! The excise and duty levied by Malaysian Customs was nearly 100% on the cost of goods.

Why? What MyUS doesn't do - and refuses to do - is detail shipping costs. MyUS are the ones that generate the shipping label, but refuse to include the shipping cost anywhere inside or on the parcel. Thus, Malaysian purchasers have to pay exorbitant excise and duty caused solely by their omission.

The cost of freight is assessed by Malaysian Customs in the absence of postage values, invoice or label detailing how much it costs.

If there's no cost, Malaysian Customs assess the cost according to values set by IATA, which result in a vastly higher cost of shipping value than the actual shipping costs.

Thus, these shipping costs are added to the cost of goods landed and the excise & duty levied is based on this inflated value.

One cannot blame Malaysian Customs, as their rates for excise and duty are pre-published, and attract typical rates between 0 - 30% on average, depending on the type of goods imported. What absolutely "kills" off any potential saving is when the unrealistic shipping rates estimated by Malaysian Customs kicks in, then all savings goes entirely negative.

The total added costs for excise and duty thus inflated is not negligible at all - my shipment using MyUS resulted in excise and duty at a cost of an additional 95% on top of the purchase cost of goods. Yes, 95% additional cost on items purchased, on top of having to pay FedEx US for shipping costs as well.

I'm detailing some of the costs experienced here so others are duly notified what the sums are:

* Cost of goods = USD57.80
* Cost of postage = US43.95
* Cost of excise & duty = USD55.43 (!)

All appeals to MyUS to help resolve this fell on deaf ears and they push the problem back to the customer. By this stage, the final bill for excise and duty had been issued by Malaysian Customs and items are held by FedEx Malaysia and not to be released till every sen (cent) had been paid. What chance is there for any reduction or appeal from the customer's end?

It's no wonder I gave MyUS a stinking "zero" (0) for the Net Promoter Score (NPS) and they know it too. They appear not to like the rating but won't do anything to resolve this. Thus this comprehensive review detailing the dreadful experience I've had.

Any cost-saving is totally negated by using MyUS, and all potential Malaysian customers are duly warned that this is likely to happen. Use this irresponsible and couldn't-care-less company and this is likely to be the outcome for you too!

Read full review of MyUS.com / Access USA Shipping
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
C
7:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
MyUS.com / Access USA Shipping has left an official reply on this complaint.

MyUS.com / Access USA Shipping shipping

MyUs has taken my packages hostage and wont tell me when they will be shipped. I received 2 parcels of just over 1lb each in my suite valued under $30. I chose Least Expensive Option for shipping. I was given DHL and FedEx economy as shipping options to choose from costing over $40. I contacted customer service and they told me since my packages were small I could use the budget shipping option if I sent both my parcels separately. It would cost me only $ 14.99 each to do so. So obviously that's what I did. Now it's been quite a few days and my packages are still lying in their warehouse and i'm being told that unless they manage to get 75lbs worth of orders they will not ship my orders as these are the requirements from the shippers. They are forcing me to use DHL or FedEx if I want to receive my orders. No where on their website is there any mention of the 75lbs requirements. If there was I would not have signed up for their service cause if I have to pay over $ 40 to ship items of about the same value then pay another $50 or $60 fir customs duty then why should I bother using MyUS. I can use Borderfree. Their service is excellent and prompt and I can prepay customs. MyUs is cheating it's customers by providing misleading information on shipping rates and strong arming them into chosen DHL and FedEx which are very costly. If they cannot guarantee shipping with a particular shipper then that shipper should not be given as an option to customers in the first place. I'm outraged that in today's day and age with strict laws on consumer rights companies like this still manage to practically bully customers into paying high charges.

Read full review of MyUS.com / Access USA Shipping
Update by Chan1
Sep 07, 2018 2:57 pm EDT

I have finally received my order. It reached me a little over the time frame provided by you. However i'm not entirely convinced that this is how it usually works with your Least Expensive Option. I'm inclined to think that me posting complaints here might have had something to do with it. But I have to say my items were well packed, properly labelled and came intact. My thanks to Jamier for that.

Update by Chan1
Aug 31, 2018 2:05 pm EDT

Your offering to upgrade my shipping option is obviously at my cost right?Also I do want to mention that within 2 days of me posting my complaint my parcels have finally been dispatched and on checking the shipping details it mentions Urgent Handling. Wondering if that would have been the case if I hadn't posted a complaint. I was really excited to sign up to your service as i do shop a lot online and shipping and customs costs to India can be quite expensive.As per your website and advertising it really seemed like i'd found a good option to meet my shipping needs while minimizing my costs. But so far it's been quite a tedious process. If my parcel's get here within the 15days shipping time line you promise and they arrive in good condition then MyUs mite be able to redeem themselves a bit in my eyes.

Update by Chan1
Aug 29, 2018 11:34 am EDT

All the information you have provided in your reply was already available on your website and I was aware of the same. What isn't available on your website though is the minimum poundage required to make your budget delivery option possible ie. For customer's choosing your Least Expensive Option to get their packages within 15 days of them arriving in their suite. I made an informed choice after talking to one of your customer service agents to go with the Least Expensive Option. This meant I could ship my parcels for only $14.99 instead of $40 plus dollars or more with the ton of express/ economy options you mention in your reply. And now its almost a week since my first parcel arrived in my suite. It still hasn't been shipped so how can you say it doesn't affect your shipping timeline. Its almost a week and you still haven't met your required poundage. Maybe you won't be able to meet it for another week or two or maybe a month. Do you really think it's fair to make your customers wait that long without having informed them that this could be the case, before they sign up with your service? I for sure would'nt have signed up with your service if I was told I would be required to wait an indefinite period of time for my parcels to be shipped or not shipped at all. I'm a reasonable person. If you tell me it will take a couple of days or maximum 4 days I have no issues waiting but when i've asked your agents how long I need to wait I was told very clearly I will only get my parcel IF the required weight threshold is met. And that I should chose the more expensive DHL or FedEx options if I want my parcels. How can you say ' only if' when you are a parcel forwarding service offering me the budget option. I have paid for my purchases and am willing to pay the shipping charges for the shipping method chosen by me so there should be no 'only if'. When you give your customers shipping options next to the Least Expensive Option you should clearly mention ' no guarantee that you'll ever receive your paid purchases unless your willing to pay more'. Which means your budget options are only to lure in unsuspecting customers.
Be transparent and honest!

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
8:50 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
MyUS.com / Access USA Shipping has left an official reply on this complaint.

MyUS.com / Access USA Shipping items missing from my package

I bought earrings, a skirt and a top from ASOS and used MyUS to forward the package but ALAS only the top and skirt arrived in the combined package I got from MyUS. So I wasted $33 on earrings that I know I'll never see again or get compensated for. I had to pay exorbitant shipping and customs duties based on goods that weren't even put into my package. This was my first time trying out MyUS and I have already cancelled the account. Angry does not even begin to describe what I am right now. Thanks for nothing

Read full review of MyUS.com / Access USA Shipping
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
1:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

MyUS.com / Access USA Shipping first alert sa320cn dual-sensor smoke and fire alarm - alkaline battery

8/6/2018 - Bought from Amazon and use myus.com address

8/6/2018 - Asked Myus.com whether alkaline battery can ship, they said can. (never mentioned about ion contain radiation which they said dangerous goods cannot export out)

17/6/2018 - Myus.com told me ion contain radiation wouldn't ship out

20/6/2018 - Appointed my forwarding logistic JDB to help me pick up from Myus.com and ship to me, since myus.com couldn't do it.

29/6/2018 - my forwarding logistic JDB went to pick up. But myus.com wouldn't let JDB pick up because some reason.

"$15 plus $1 per pound, therefore $22 for the Pick Up fee.

Also, if the item is not being returned to sender, we also need to charge 7% Florida State sales tax based on the declared value of the items being picked up. Our postal code is tax exempt because we export the merchandise."

total charged to me USD 42

Then Myus.com wants my forwarder JDB to sign a form saying this parcel cannot be exported out of country.

My Forwarder JDB of course doesn't want to sign as they will export to me.

Myus.com is just being difficult, tricky and scam

6/7/2018 - Since my forwarder doesn't want to sign the form saying this parcel cannot be exported out of country. And Myus.com cannot release my parcel if no one sign it. Finally, i seek Amazon for help. Amazon will refund me.

At last... settle

Please please do not use Myus.com, everything they charge, even i ask my forwarder to travel to their place to pick up, myus charged for pick up fee. Which i think is ridiculous..

Read full review of MyUS.com / Access USA Shipping
Update by Aileenwo
Jul 10, 2018 12:23 pm EDT

Filed a complaint to BBB
https://www.bbb.org/west-florida/business-reviews/freight-forwarding/access-usa-shipping-in-sarasota-fl-90015464

Update by Aileenwo
Jul 10, 2018 12:21 pm EDT

11/7/2018 - I asked myus.com to send back to sender which is Amazon, because Amazon had already refunded to me. Alas, myus again charged estimate $14.86 for return to sender fee.

Amazon is so good to compensate me for the return fee.

But how could i let Amazon compensate me for my mistake because i trust myus employee said they could ship to me. But unable to do so and with all their (myus) charges of handling fees, pick up fees, return fees, refund fee, god only know how much fees they so thick skin to charged me.

The most ridiculous is pick up fees. i asked my forwarder to go to myus to pick up also myus charge for pick up fees. This i cannot digest and understand why>

Oh yeah, i asked myus to refund me back the pick up fee since my forwarder doesn’t need to go and pick up. Guess what?

Myus: I refunded the full amount we charged you for the pick up as an account credit and it will be applied to your next shipment.

Me: Thanks for your offer. Please refund to my credit card. Reason is because i had very bad experience in your service and i will never ever use again.

Myus: There is a 5% refund fee in order to process the refund. Once I receive confirmation you accept the fee and once the shipment is dispatched I will be happy to refund the amount.

And me ?

View 0 more photos
Update by Aileenwo
Jul 06, 2018 3:14 am EDT

It's very irresponsible in the first place Myus told me. They can ship after i had provided the product link for them to see.

They told me can send but never mention ion contain radiation.

Their irresponsibility causes my time and my money wasted. They should have ask me to wait and ask their compliance officer first then only tell me to go ahead send to them.

Update by Aileenwo
Jul 06, 2018 3:00 am EDT

Another screenshot

View 0 more photos
Update by Aileenwo
Jul 06, 2018 1:49 am EDT

Here's the screenshot. Never mention about ion is radiation cannot export out. I even share product link for them to see. All they said is Alkaline battery no problem. BUT NEVER ion = radiation

View 0 more photos
Hide full review
ComplaintsBoard
A
12:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

MyUS.com / Access USA Shipping fraudulent charges/scam

MyUS is a complete fraud.
They charge a whopping $18.50 "dangerous goods" fee in addition to their already expensive shipping cost to ship a birthday gift of perfume from Florida to Texas. Meanwhile FedEx did not impose any such dangerous goods fee to deliver the perfume to their facility but they will impose the "dangerous goods" fee in addition to their exorbitant shipping & handling charges to forward the same perfume spray from Florida to Texas using the same FedEx. In addition, items delivered at their facility are stolen inside their facility and do not make it to their so-called "my suite" of their customers.
Members of the public who patronize MyUS do so at their own risk of being defrauded.

Read full review of MyUS.com / Access USA Shipping and 1 comment
Hide full review
1 comment
Add a comment
C
C
ChristinefromSwitzerland
, CH
Aug 05, 2018 11:21 am EDT

Very disappointed service with hidden fees. I had to pay USD 5.16 to 'verify my credit card' in order to pay a USD 7 membership monthly fee which I obviously cancelled. I much prefer Borderlinx which is much more transparent and processes all the shipping and customs fees for a much cheaper deal. I was indeed surprised to receive a bill from Fedex on top of the one I had pay to MyUS for shipment. Really not worth the hassle.

ComplaintsBoard
C
7:19 pm EST

MyUS.com / Access USA Shipping shipping

I was looking to ship 1 package overseas and searched the internet for a cheap shipper. I went to this website but did not give payment information. They got my email address, went into my paypal, and helped themselves to a fee. I never used them to mail the package since the Post Office was just $4 more but they still took $9.63 from my account. When you call, you get nobody- nothing - they do not respond to contact attempts.

Read full review of MyUS.com / Access USA Shipping
Hide full review
ComplaintsBoard
L
11:56 pm EST

MyUS.com / Access USA Shipping the help chat is useless

First, it took FOREVER to connect to them. They started off offering a REAL hotline to help users, but then now it's all voicemail. Obviously, it's to cut cost.
Then, the so-called 24/7 hotline, I had waited 30 mins to speak to the agent. This agent Darwin, his help is less than useless. And when you asked a question, he'd answer you with another question. And he's not responsive, not helpful. And at last, I said I would report this, he said "no worries". I believe, if I was sending this message to MyUS.com, it would probably still be him reading it. That's why he had this attitude.
Can MYUS hire more staff, they're not the cheapest option in US at all! I am swapping to another service provider, they just suck!

Read full review of MyUS.com / Access USA Shipping and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
F
F
Freelancer Brasileiro
, US
Feb 02, 2018 5:48 pm EST

Olá para todos nós! Estou vendo que tem muita gente que é desesperada e decepcionada com alguns despachantes? Recentemente ando pedindo umas coisas dos Estados Unidos e da Europa. E descobri um ótimo serviço que chapa Viabox. Primeiro pesquisei a respeito e descobri que:
Vantagem de usar o Viabox:
- Viabox .com tem as tarifas de frete mais baratas entre outras companhias.
-Viabox é o único despachante que aceita pagamentos em bitcoins

ComplaintsBoard
S
2:14 am EST

MyUS.com / Access USA Shipping shipping service

These people failed to deliver an item shipped to Thailand, then claimed it never arrived in my suite when I complained. I got UPS to provide a POD. Then they changed story and said it did arrive and was shipped.

Took me weeks to sort out - they wouldn't compensate me, caused me excess storage charges and having to pay to ship twice.

It was only a lousy garden hoe, but its the principle that counts.

Never again and advise my friends in Asia not to do likewise

Read full review of MyUS.com / Access USA Shipping
Hide full review
ComplaintsBoard
E
5:16 am EST

MyUS.com / Access USA Shipping think twice

MyUS is a service you can not trust.
I used them several times and each time there was something wrong. Don't ask me why I was so naive that used them again and again. I would answer if I knew...
Moreover, each time I contacted customer service I heard the same thing: we're sorry, but it often happens, we're working on your issue.
They are not even ashamed to admit that this kind of service is appropriate. No apologies, no improvements.
Last time my package was lost! It's ridiculous. No, I definitely won't use them again and never will recommend it to anyone. Too risky.

Read full review of MyUS.com / Access USA Shipping and 2 comments
Hide full review
2 comments
Add a comment
F
F
Freelancer Brasileiro
, US
Feb 02, 2018 5:49 pm EST

Olá para todos nós! Estou vendo que tem muita gente que é desesperada e decepcionada com alguns despachantes? Recentemente ando pedindo umas coisas dos Estados Unidos e da Europa. E descobri um ótimo serviço que chapa Viabox. Primeiro pesquisei a respeito e descobri que:
Vantagem de usar o Viabox:
- Viabox.com tem as tarifas de frete mais baratas entre outras companhias.
-Viabox é o único despachante que aceita pagamentos em bitcoins
Viva todos nos aqui presentes!

F
F
Freelancer Brasileiro
, US
Jan 30, 2018 9:53 pm EST

Olá galera. Recentemente ando pedindo umas coisas dos Estados Unidos e da Europa. E descobri um ótimo serviço que chapa Viabox. Primeiro pesquisei a respeito e descobri que:
Vantagem de usar o Viabox:
- Viabox.com tem as tarifas de frete mais baratas entre outras companhias.
-Viabox é o único despachante que aceita pagamentos em bitcoins
- Os serviços da Viabox são muito mais rápidos, pois os pedidos são processados para serem enviados no prazo de 1 dia.
-SAC muito eucado, prestativo e solícito e dá resposta dentro de 1 a 12 horas
- instantâneo de caixa grátis
-Verificação gratuita de conteúdo de pacotes com possibilidade de pedir fotos
-Repostagem grátis e serviços de solicitação de fotos
- Conta 100% gratuita e vitalícia, além de NÃO TER taxas de inscrição, assim como NÃO tem taxas de processamento, e o mais importante NÃO TEM aquelas malignas taxas ocultas e “asteriscos” nada ver.

ComplaintsBoard
R
11:04 pm EST

MyUS.com / Access USA Shipping shipping - scam - stole my product

MYUS.COM - SCAM Company No.1, Liar No. 1

Let me be clear - Do not Use the service of this company. Period!

Company representatives are crooks. All they do is provide false information and tell you that your case has been escalated.

Please take time to read this to save your $100's of dollars of valuable goods.

I had shipped an item on November 3rd, the item reached Dubai but is stuck in customs due to improper paper work. I had made several follow up with MyUs.com and Fedex but ultimately it was Myus.com that needed to complete the process in order for the goods to be cleared.

Its been over 20 days and still the good are stuck in Dubai Customs. I request for an insurance claim as I had paid for it but the company wont even allow me to do that.

I made the effort to call Fedex few days back and they told me that the package is still with them on hold as there is no clear paper work. Further to that Fedex told me that MYUS.com has created a return shipping label but has not completed all formalities to process the return. So the package is still on hold in Dubai.

Now comes the real information about lies and false information. Luckily I was able to get someone on their CHAT helpdesk (which is the only mode of communication), telephone is useless (voice mail), email is hopeless (only reply is "escalated to higher department" or "kindly wait for a response").

My case was escalated 7 times to the higher department but still no solution. Now here it is, I spoke to DARWIN today via chat and told me that the package is rerouted via EMIRATES AIRLINES. I was surprise to hear that so I immediately called FEDEX and asked if they still have the package or has it been rerouted, and guess that FEDEX still has the package on HOLD due to DELAY and IMPROPER paper work from MYUS.

Can you imagine the false information MYUS is providing to its customers. Is this where you want your package to be delivered? Is this the company you want to trust your valuable goods with.

IT IS A BOGUS company, I think it something like a shell company doing bogus operations and forefront is a Shipping Service provider.

Trust me DO NOT use their service, I will have saved your $100's of money. Please find screen shots as proof.

Read full review of MyUS.com / Access USA Shipping
View 0 more photos
Hide full review
ComplaintsBoard
C
3:55 am EST

MyUS.com / Access USA Shipping customer service department

It was your worst decision when you decided not to recruit more employees to work in your customer service department. There's no one to do their job.
Not to mention that one day your company was nice because you had enough people to handle everything. But now you're big and you're understaffed.
I don't understand what's the point of saving money on this. Customer service is the most important part of your company. And now it works like crap.

Read full review of MyUS.com / Access USA Shipping and 1 comment
Hide full review
1 comment
Add a comment
F
F
Freelancer Brasileiro
, US
Feb 02, 2018 5:50 pm EST

Olá para todos nós! Estou vendo que tem muita gente que é desesperada e decepcionada com alguns despachantes? Recentemente ando pedindo umas coisas dos Estados Unidos e da Europa. E descobri um ótimo serviço que chapa Viabox. Primeiro pesquisei a respeito e descobri que:
Vantagem de usar o Viabox:
- Viabox.com tem as tarifas de frete mais baratas entre outras companhias.
-Viabox é o único despachante que aceita pagamentos em bitcoins
Bro, peace!

ComplaintsBoard
R
9:16 am EST

MyUS.com / Access USA Shipping shipment left at dubai customs - no paperwork

This company is a big time crook. They have taken the money for the shipment but the package is stuck in Dubai customs since 10 days. The customer service says they are sending the paper work soon but now that I am trying to contact them, they dont even respond via email nor chat. BIG CROOKS. DO NOT EVER USE THEIR SERVICE.

I dont know how will I get my items out of the Dubai customs.

Extremely unprofessional. How can they forget to put in the paper work. Looks like they are amateurs in this business or line of service. They dont know how this service works.

CROOKS!

Read full review of MyUS.com / Access USA Shipping
Hide full review
ComplaintsBoard
F
3:21 am EST

MyUS.com / Access USA Shipping unreliable company

To me it's like a game: you whether get your package or not.
50/50. No one can guarantee anything. And it would be very funny if it wasn't so sad.
Out of 6 packages, they delivered only 2.
So I think no need to say a lot to understand what I am trying to say.
They are absolutely unreliable and I better pay more for getting all of my packages. Or simplify. Use a different service and be happy.

Read full review of MyUS.com / Access USA Shipping
Hide full review
ComplaintsBoard
G
1:54 am EDT

MyUS.com / Access USA Shipping useless

The more employees they hire the worse their customer service department works. Now they have lots of option for communications, but the preferable one is chatting. And it's very uncomfortable. They are not too quick to reply and you have to wait for several hours before someone notices your message and replies. But hey, what if the question is urgent? What if I can't wait?
And what's the point of recruiting a lot of people if they don't do anything anyway? It's strange.

Read full review of MyUS.com / Access USA Shipping
Hide full review
ComplaintsBoard
T
3:56 am EDT

MyUS.com / Access USA Shipping too slow

They never reply. Absolutely impossible to talk to them. Their website has a live chat, but not everyone would prefer to communicate that way.
And I can assure you that even the pigeon post would be faster, than this service. It takes them at least two weeks for a simple delivery. I think it is not just slow, it's super slow. Why can not you work a little faster?
And they will always find an excuse for their actions as if there's nothing to blame them for. You're slow, isn't it enough for you to know?

Read full review of MyUS.com / Access USA Shipping
Hide full review
ComplaintsBoard
S
2:22 pm EDT

MyUS.com / Access USA Shipping where are my items???

Why the information in my account is not accurate?
Why the service is that poor?
I'm very worried about my items!

I got some of the items but the majority didn't. Items was shipped to the correct suite and I did not get them. However, some items which I purchased was shipped to a wrong suite and I got them
These are the items that was shipped to

Amazon
420342499200190100503633655527

Global sportswear
420342499261299990961381085557

I have contacted customer service two time and only getting poor answers.
How many times should I contact them before I get a clear answer!
First time,
We have assigned you a case number: [protected]
This case was created on: 6/30/2017
Second time,
We have assigned you a case number: [protected]
This case was created on: 6/23/2017

What's going on?
Where are my items?

Read full review of MyUS.com / Access USA Shipping and 1 comment
Hide full review
1 comment
Add a comment
I
I
ichongs
, ID
Aug 21, 2017 1:34 am EDT
Verified customer This comment was posted by a verified customer. Learn more

saya lebih suka menggunakan Viabox. selain harganya lebih murah, pelayanannya juga cepat. saya bisa minta dikirmkn gambar produk tanpa dikenakan biaya sedikitpun.

ComplaintsBoard
B
7:20 am EDT

MyUS.com / Access USA Shipping shipment charges

I have ordered some parts for my car and when they arrives at my suite, I submitted a shipping request where it says the estimated shipment charge is around $ 400 and might be changed depending on the dimensional weight.

The other day, I have recieved a message from my credit card provider that MyUs has charged me with $ 2442 !

I believe it's my right to be asked before MyUS went ahead and charge my cc. This amount is about six times the estimated one, in fact, it is also grater than the shipping price itself.

I have sent MyUS 4 emails for the past five days, with, unfortunately, no response.

This is the case number that I've been given by MyUS support team. [protected]

Read full review of MyUS.com / Access USA Shipping and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
I
I
ichongs
, ID
Aug 21, 2017 1:37 am EDT
Verified customer This comment was posted by a verified customer. Learn more

saya lebih suka menggunaka Viabox. selain harganya lebih murah, pelayanannya juga cepat. saya juga bisa minta dikirmkan gambar produk tanpa dikenakan biaya sedikitpun. dan yang paling penting tidak ada biaya lain yang ersembunyi.

ComplaintsBoard
H
3:11 pm EDT

MyUS.com / Access USA Shipping delay in allocate a package in my suite

MyUs are cheating on me and for almost four working days one item is delivered to their warehouse and not reflected in my suite yet
After several complaints and useless chatting with careless agents still no single action, however the mentioned SLA in their web site is one working day

Because of such careless and delay I'll miss my father's birthday gift

Complaints numbers
[protected]
[protected]
[protected]

Read full review of MyUS.com / Access USA Shipping and 2 comments
View 0 more photos
Hide full review
2 comments
Add a comment
I
I
ichongs
, ID
Aug 21, 2017 6:42 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

itu alasannya kenapa saya lebih suka menggunakan Viabox. selain harganya lebih murah, pelayanannya juga cepat. saya bisa minta untuk dikirimkan gambar produk tanpa dikenai biaya sedikitpun.

G
G
garden28
, US
May 30, 2017 1:03 pm EDT

Never trust these guys. I would rather continue using Viabox which is far much cheaper, faster and I get evidence of quality of product before shipping. For online shoppers, it is a worth partner. Viabox seems like the solution we have been looking for

ComplaintsBoard
J
2:52 am EST
Verified customer This complaint was posted by a verified customer. Learn more

MyUS.com / Access USA Shipping false advertising, intentionally misleading

- 22 November – I’ve created a MyUS account (www.myus.com). As I live in Timor-Leste, it would be a way to do shopping in US and get the items shipped to Timor-Leste.

- 25 November (black Friday) – I bought several items: camera lens, camera bags, computer parts (to assemble a new computer, including monitor and case), …

- 25 November (cont.) – As MyUS is a service that we pay per kg, and the heavier the cheaper per kg, I thought about buying 2 TVs, as they were very cheap in US, and because they are very heavy it would add a lot of weight to the shipment, reducing the price per kg roughly from 15USD to 10USD.

- This decision was made based on the fact that the advertisements made by MyUS put no restrictions on size or weight limit. Everything I knew and I based my decision was that the heavier, the cheaper per kg/pound (see prints 1 and 2)

- It can be easily understood in the prints attached (from https://www.myus.com/tp/ - guide of MyUS regarding shipping to East Timor) that there is no size or weight limit when using DHL. Plus, DHL would be the only carrier I would trust as Fedex and UPS have a very poor handling and customs clearance in Timor-Leste (my experience is that these carriers take long time to process customs clearance and delay fines are applied. DHL is more professional and does the job as expected).
- So on 25 November I’ve purchased 2 TVs (1080p resolution) from Samsung.com that cost 350USD each. As the TVs were about 17kg each, it would cost roughly 150USD to bring them over to Timor-Leste, so with the applicable import taxes and conversion rates, it would have a final price of around 650USD. With that price in mind, I would be able to sell the TVs in Timor-Leste for 750USD, receiving 100USD/eachTV of profit that would help paying the shipping of the rest of the goods. Please note my only interest in buying the TVs was to sell them on local market to help me paying the rest of the shipping costs.

- I’ve advertised the sale of the TVs in local facebook groups, and I was able to get people interest in buying the TVs for 750USD.

- 12 December – I’ve received an e-mail from Samsung saying the TVs were backordered. I’ve sent an e-mail cancelling the order and I’ve started searching on web for another deal, but as black Friday was over I wasn’t able to find that model for 350USD. Anyway, I found and purchased a better model (4k resolution) for 520USD. The final import price would be around 900USD (so I would be able to sell it around for 1000USD, still acceptable price for a 4k TV in the local market).

- Samsung only replied my cancellation e-mail a week later saying that TVs were already shipped, so cancellation was not possible anymore (only returning of the TVs with 15% penalty). I ended up having 3 TVs.

- 10 January I had all the goods ready for shipping, so I gave shipping order to MyUS. As it was my first shipping I was able to get 20% discount. Announced price (already with the discount) was one thousand something dollars using DHL. As it was recommendation of MyUS to use pallets with TVs bigger than 32”, I’ve decided to add a pallet to my shipment. I was warned that adding a pallet would calculate my shipping price as dimensional weight and not weight per kg. Then a warning appeared: the one thousand something dollars could slightly vary.

- 11 January – The merchandising was already on its way, when I’ve received the invoice for the shipping: 2.747, 90USD. Yes, the slight variation meant adding 1700USD to the expected price. I’ve contacted MyUS, and they said they would honour the trueprice. And so did they: I was reimbursed 1.674USD.

- 13 January – the merchandise arrived in Singapore (last stop before Timor-Leste) and was returned to US.

- On 19 January I was informed that goods were returned due to size of TVs. I’ve sent several e-mails to MyUS saying that if TVs were the cause of such, than they could still be returned to Samsung until 20 January (with instructions to do so, address to send the TVs, etc…). MyUS only replied on 21st January, a day after the deadline to return the TVs.

- Since 19 January – I have several e-mails exchanged with MyUS. They say Timor-Leste has size restrictions, and so the goods cannot be exported in just one box but need to be separated. They didn’t even wanted to refund me the cost of the first shipment, and only after several arguing e-mails they accepted to refund me the cost of the shipping.

- Since 20 January (cont) – The shipping price of the goods individually was about 1600USD (more 600USD than the expected price on which I’ve made my decision to buy goods in US and get them sent to Timor. In this case, I wouldn’t be able to sell the TVs, as cost price would be superior to market price in Timor-Leste.

- Anyway, I wasn’t able to return the TVs anymore, so after arguing a lot with MyUS, and sending several e-mails confirming that announced price in the calculator was the price I would pay, I’ve received the e-mails attached as 3.

- 9 February - According to this, I’ve made the decision to get the TVs shipped to Timor-Leste, and I was expecting to pay 200USD/each and get them shipped through DHL (according to calculator during checkout see print 4.).

- 10 February - Once more, the goods were sent but the invoice that I received confirmed that I was charged 400USD to get the TVs shipped by… UPS (!).

- Even if UPS was cheaper I would not ship the goods by UPS as it has terrible service in Timor-Leste, and is famous for broken goods delivery and high levels of bribery to get customs clearance.

Resuming:
1 - I've been shopping in US shops believing that I could get the TVs shipped to Timor-Leste, since MyUS noted no restrictions in the FAQ, Timor-Leste Country Guide or shipping calculator. MyUS even highlights no size or weight restriction when using DHL.
2 - When the goods returned to US, I have still tried to return the TVs to Samsung, while there was still time, but MyUS provided no support and assistance in due time.
3 – It has passed over a month since my first shipping attempt and I still have no goods.
4 – Final shipping cost was over 2000USD when I was expecting 1079USD.
5 – I’ve bought high end computer parts that are decreasing market value, as new technology is being developed.
6 – The TVs went to Singapore and back, and now are coming through UPS which does not provide any guarantee that they are still in good conditions.
7 – I’ve been spending lots of time and efforts everyday with e-mails to MyUS. As easily understand their action as not been correct: first they charge a price not announced (but they refunded the difference), then they don’t want to refund the rest for an event not attributable to me (and only after several e-mails they accepted to refund). They charge me more for shipping the goods separated, when all the purpose of buying the TVs was adding weight and reducing price per kg. At the end they say one price to ship with DHL, I accept, they double the price and ship with UPS!

Read full review of MyUS.com / Access USA Shipping and 4 comments
View 0 more photos
Hide full review
4 comments
Add a comment
I
I
ichongs
, ID
Aug 21, 2017 6:47 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

itu kenapa saya lebih suka menggunakan Viabox. selain harganya lebih murah, pelayanannya juga cepat. CS akan merespon dalam waktu 1-12 jam. saya juga bisa minta untuk dikirimkan gambar produk tanpa dikenai biaya sedikitpun.

G
G
garden28
, US
May 30, 2017 1:20 pm EDT

I concur. Viabox is the best service provider. What I love most is that i can view the product before shipping. That way I confirm my shipment before payment.

W
W
William Chung
, MY
May 01, 2017 7:35 pm EDT

Viabox拥有着所有货运代理中最便宜的运费。

H
H
HamzaShaykh
, PK
Apr 25, 2017 11:03 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I would recommend you viabox. It is a trustworthy cargo company with lowest shipping rates among all.

ComplaintsBoard
R
9:06 pm EST

MyUS.com / Access USA Shipping shipping service

I've followed all the instructions on the site & had a bunch of packages shipped to my Florida address that myus.com had provided. They did not acknowledge receipt even though Amazon stated the items were delivered. Finally after 3 days of emails and voicemails they found my packages. The next step was verifying of my credit card info - I don't know why we have to go through this step.Presumably to charge my card for more money. When that step was completed the account was locked. I can no longer login, get my stuff shipped home. I have never been able to speak to a live person during business hours, chat is not working, and no one responds to my emails. As far as I am concerned it is a brilliant idea to get free stuff and my credit card information. I hope this site will be shut down!

Read full review of MyUS.com / Access USA Shipping and 2 comments
Hide full review
2 comments
Add a comment
I
I
ichongs
, ID
Aug 21, 2017 6:51 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

itu alasannya kenapa saya lebih suka menggunakan Viabox. selain harganya murah, pelayanannya juga cepat. CS akan merespon dalam waktu 1-12 jam. tidak ada biaya pendaftaran, tidak ada biaya pemrosesan dan tidak ada biaya lain yang tersembunyi.

H
H
HamzaShaykh
, PK
Apr 27, 2017 7:58 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I'd like to recommend you viabox they have best freight forwarding services with lowest rates and excellent customer care.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact MyUS.com / Access USA Shipping customer service

Phone number

+1 (941) 227-4444

Website

www.myus.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with MyUS.com / Access USA Shipping?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with MyUS.com / Access USA Shipping Customer Service. Initial MyUS.com / Access USA Shipping complaints should be directed to their team directly. You can find contact details for MyUS.com / Access USA Shipping above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about MyUS.com / Access USA Shipping. Discuss the issues you have had with MyUS.com / Access USA Shipping and work with their customer service team to find a resolution.