MyUS.com / Access USA Shipping
reviews and complaints

As someone who understands the importance of efficient and trustworthy shipping services, I can confidently say that MyUS is a reliable choice for your global shipping needs. Despite a few negative reviews, the majority of customers have praised MyUS for its excellent customer service, efficient handling of packages, and overall professionalism. With over 6 million satisfied members worldwide, MyUS has proven to be a trusted partner for shopping from US and UK stores and shipping internationally. Don't let a few isolated incidents deter you from experiencing the convenience and savings that MyUS has to offer. Join the millions of happy customers and enjoy a seamless shipping experience with MyUS.

I accidentally clicked the remove package rather than remove the packaging of the package to prepare for delivery. I immediately noticed my mistake, and live chat. Beryl Grace was the agent that came on line, and she was not helpful at all. I communicated that I made a mistake, it was a minute ago that I had clicked removed the package, I asked her for help to either cancel my instructions or call up the packaging staff. All she would say was that she would only request the Package Support to relog my package for USD7. She even said that the package had already been removed from my suite and discarded, causing me to panic even more. She refused to provide any other help whatsoever, was curt. I was then basically forced into consenting to the USD7 fees to relog my package and hoped that the package was not discarded. All these was more than 25 mins. Maybe Beryl was having a bad day, but she could still be kinder. Thankfully the chat was momentarily disconnected and Darwin came on line. She COULD NOT BE MORE DIFFERENT FROM Beryl. From her 2nd response to me, I was a lot calmer. She was so helpful and kind. She immediately relog my package to my suite. She was simply amazing! She is what an agent should be. I could not be more thankful that I did get to her. I would commend and recommend her!

I bought an item form Amazon and used MyUS to ship it to my country. I selected for them to help me choose the preferred ship method "least expensive option". But what was chosen was DHL Express, which was $40 more expensive than the FedEx Priority. I made a complaint via live chat and an angel, Daniela from MyUS support staff, heard my plea. She immediately know that something was wrong when she looked at my MyUS profile account. A couple of days later I got credits in my MyUS account, for the difference in shipping costs, which can automatically be applied to my next order. This lead to another problem, though I appreciate the thought and I will be doing business with them in the future but what I really wanted was the credit to be transferred directly into my bank account. I made another complaint via email. Not long after that, on the same day, I checked MyUS history account and saw that my credit was being transferred into my bank account done by another angel Erika. But the thing is, I was not informed of this transfer happening. I then waited a couple of days but there was still no credits transferred in to my bank account. I contacted MyUS via live chat again. The third angel, Jessica from MyUS support staff assured me that everything is alright and that it will take 7 to 10 days for the credit to transfer. Thank you MyUS staff for caring and helping me in solving this matter. Great experience and will definitely be doing more business with you in the future. Cheers d(", d

I order my vitamins annually from the USA. After the supplier could not anymore forward my consignment to Mozambique directly, Vitacost made me aware of MyUS. I tried it out last year and all went well, even though my order happened during the Christmas season, where it all is hectic. This year I decided to order a bit early, to avoid the rush. I must say that I was received with open arms and a lovely service from Angel. I wish you could teach business people in Mozambique to be kind to their clients. They have a long way to go here. Thank you for your kindness, efficiency, and flexibility.

I was so pleased to receive valuable assistance from Angel for the second time during the very same shipment.

When my vitamins arrived at MyUS from Vitacost, I suddenly received several emails. They contained a number of questions, including telling me that I would need to verify my Fish Oil and my A Vitamins since they may relate to endangered species. I got so confused about these questions, because I merely ordered my annual vitamins. Last year, there was no problem like this.

I replied as good as I could to the emails and then I called upon my Angel to come and help me. She did immediately. Within one day she had sorted it out, and all that was left, was for me to add some values. After having corrected an amount, the matter was settled, and my vitamins were released.

Angel is truly a kind and efficient support person. She has a heart-felt and intelligent manner of giving relevant assistance to people. You are lucky to have her. I really enjoyed her quick follow-up on the matter. I know a great deal about vitamins, but nothing about shipping, so that she sorted out for me.

Thank you for your kind assistance, dear Angel. I will return to My US with my next vitamin order because of you.

I'm Australian, and if you're one too you'll probably agree we get screwed over when it comes to online shopping.

No longer do my hopes and dreams fly out the window when I get to the end of a checkout and see the soul shattering sentence "this item does not ship to your location". This is all thanks to MyUs.com. Trust me it's what you've been searching for.

Here's a rundown of my experience with them...
I wanted to buy some nice leather boots and after days of searching I finally found some I liked from a store called Zappos. However Zappos don't ship to Australia and even if they did I had no way of paying for the items as my australian cards weren't accepted. Fantastic. So I searched around and found MyUs.com. I needed to sign up and in the end payed about $10 for a basic subscription. Then I made a "Personal Shopper" request by copying the links to the items I wanted as well as filling out a few boxes regarding colours, sizes, etc. to ensure they bought the exact items I wanted. Pretty cruisy so far. Next, they bought the items and had them shipped to their warehouse. This all took about one week or less. They unpacked the package, took photos of everything and sent me options on shipping. Everything looked good to me so I chose a shipping method. I kid you not, three days later it's on my doorstep. No drama at all.

As for the prices, I should point out that MyUs charge a 10% fee to whatever it is your buying. If it costs $100 you'll be paying $110 and then shipping aswell. When it comes to shipping, my two pairs of boots ended up being roughly $100 just for shipping. So although I'm thrilled about my order, be prepared, cause it can add up quick.

Honestly, if there's something your dying to buy, you can't live without it, money's no problem, but sellers won't ship to you, MyUs is your solution. However if your a bargain hunter looking for awesome deals, this might not be for you.

I was initially very surprised how easy it was to set up my account, got my Suite Number and address literally with a few clicks of the mouse. Then I looked at the shipping calculator and bought my product at Walmart, when I entered the Suite Address for shipping from Walmart to MyUS the taxes on the purchase were automatically removed. (Immediate saving). Then my bike was shipped from Walmart to the MyUS warehouse in Florida. My bike took a longer time to get from Walmarts warehouse to MyUS facility than it took to arrive in the United Kingdom. It was shipped from MyUS on ***@14:31 and on ***@10:09 was received at my front door in England. I couldnt believe it I am really pleased with this superfast service.
Now with all that great stuff being said I did have a small problem with the calculation of my shipping costs due to the fact that the bike box was considered oversized and the cheapest shipping method (Budget) was not applicable to my package. The rules surrounding the shipment of oversized packages can be interpreted in various ways by different persons. The bottom line was that the budget shipping option was not available for my product due to the size but this information is NOT clearly found on the shipping calculator. My advice is to check with MyUS before sending your oversized shipment and verify the charges prior to purchase hence making a more informed decision.
I debated my shipping charges and the help I received was fantastic! I want to express my extreme gratitude and awe at the expertise, customer service, great kindness and understanding of ZYRRA. She was efficient, courteous and expressed a genuine understanding of my situation. Thank you for the personal touch, so seldom seen in this setting. Then she quickly and efficiently dealt with my issue before long we came to a very favourable decision on my behalf. The level of customer service is very good and their communication level is very efficient.
This is my first time making use of International Shipping Service so the experience was a bit of an eye opener, but that being said I will definitely recommend MyUS to all my friends and family who are in need of a shipping service.
Great service! Very helpful and attentive
International Shipping is filled with a lot of rules regarding what you can ship and also certain countries ban certain items from entry or some items are prohibited by US authorities to be shipped to certain countries. Make sure and check your countries rules and regulations before purchase. Also be sure to check the shipper list of banned or dangerous goods which might not be eligible for shipping.

My experience with myUS was absolutely terrible, and I still haven't recovered from it even after all these months. I decided to use their service to ship some items from the US to Nigeria, and it was a complete disaster from start to finish.

The first problem I encountered was that they lied to me. They promised to consolidate my shipments into one box if I chose their subscription, but during the trial period, they started messing up. The system was calculating my packages individually and not consolidating them. When I reported this, the representative I spoke with told me not to worry, that the system would consolidate the packages once I placed my shipping order. However, when I placed my order, my invoice had no consolidation, but the same individually-calculated prices. They couldn't do anything about it, and I had to spend over $500 on shipping alone.

Next, something I had never experienced when shipping stuff from abroad happened. Nigerian Customs seized my products and asked me to pay to clear them. I shipped the packages through a company, and I've never had to deal with customs by myself when buying stuff online. MyUS didn't help me at all, and I had to pay about $400 extra to get my products released. Some fees kept accumulating, and it was a nightmare.

Apparently, MyUS declared the value of my shipment to be $1,200, whereas $699 was the value declared to me on their own invoice. That's even because MyUS, for their own selfish interest, insisted on working with the "original" prices of some of the products I bought, instead of the discounted prices I got those products for. It was a traumatic experience, but that's not all.

When my packages finally arrived, I realized that a book I bought was missing. I contacted DHL, who delivered my stuff, but they said it wasn't tampered with. Customs claimed they didn't open it. The obvious problem was from those who packed the packages for shipment. I contacted MyUS, and they declared that they couldn't do anything about it or help me in any way because I chose not to pay additional fees for insurance when I placed my order. This was shocking. So, not paying extra insurance fee suddenly absolves them from the duty of care they owe me as a buyer of their services?! Why would my book go missing in the first place, especially when there was no accident in transit or some other serious issues?

Meanwhile, some other books I bought were delayed, and I couldn't wait for them to arrive before shipping my package. These books got into my "suite" after I already shipped, and the plan was to ship them too. But with the new development of a missing item, I insisted that the issue must be solved before I ship my remaining items. Nobody did anything, and all they kept doing was hounding me with emails to pay for my account with them and ship my stuff, or they would be destroyed. Such effrontery!

On the 13th of May, 2022, I received an email from MyUS that my account had been cancelled because I didn't pay for it. They expected me to pay for a "premium subscription" that failed on their consolidation (and other) promises, made me pay more than I planned for shipping, made me deal with Nigerian Customs by myself plus an extra $400 payment, and lost one of my items while they ignored my messages about the missing book?! I replied that it was fine that they canceled my account, but asked about the books in my suite. I simply got a reply that they were discarded. They didn't care about solving the issue of my missing item but wanted me to pay for their services while I was waiting for an answer. And next, they threw other items away?

Using MyUS was the worst and most-regrettable decision I made this year, 2022. I really wish I had a way of suing them, but there's no way. I'll keep sharing my story and reviews, so others don't have to go through what I did.

I just had to come here and write a review about my experience with MyUS. Let me tell you, it was not a good one. I tried to explain everything to them, but they never seemed to care. I even sent an email to one of their customer service representatives named Joy, but I had to send it again because they didn't do anything about it.

I tried contacting Joy and explained everything with my other email that the account 418501 is not mine and I cannot afford to pay all of that amount. Let me just explain this to you. The 418501 is for my brother who ordered his stuff and so on. First, I never knew there was MyUS, but I was always ordering stuff through the post office. However, they happen to be very thieves, so my brother once told me to order what I want through his account (418501) so they can come together with his stuff.

So, I ordered a video game CD (Call of Duty Black Ops) which you may see if you visit his suite, it is there. Day by day, things were not okay. I asked him why it was taking so long than the post office. He said packages were held up, so he couldn't pay whatever he has as unpaid. So, he told me I could open a new suite and use it to send my packages, and he taught me how to open it and stuff. But because I am in school, I don't even own any credit/debit card. He just gave me his other card (he has 4 of them) to use it for my account, and he told me to pay everything ASAP. But due to my situation, I had to save money since February. As you can see, the account was opened on Feb, but I didn't pay the $10 for opening an account because I was saving for everything. Now, in May, I just came in and paid $10, and yes, the account was back again, and I had everything under control and started to order my own stuff, mostly video game CDs (here are so cost-fully).

So, okay, my account was clean, and I thought I am doing good. But one day, I went through the live chat and met a girl/woman. I usually chat with Jeff, Ian, and Ali. So, I asked her if it was possible to transfer a package from one account to another. My aim was to see if my video game CD (Call of Duty Black Ops) which was on 418501 (my brother's suite) could be transferred to my account, just only that. She just told me to wait (yes, I did wait for like 20 minutes). So, I tried asking her what the progress was, but she couldn't reply. I tried for like 10 minutes, but no one was answering. So, okay, I said maybe the connection lost. A few minutes later, I tried logging into my account and see if there would be any packages received. I saw something that told me it's a wrong suite or incorrect password.

So, again, I went to the live chat and AGAIN found a girl/woman (I really love how Jeff, Ali, and Ian serve me). Her name was, I think, Kytylin or something like that. So, I asked her what was wrong with my account and gave her my suite. She just came across and told me it was canceled. I asked her why, and she said because they allow only one account per individual. I tried explaining to her that it's not my account, but she kept on telling me "you have multiple accounts, that's why we closed the 412931 and moved packages to 418501 that has some unpaid balance and so on." That was the point I panicked and got mad and told her it's not fair.

As you can see from the story above, Alana, please, I beg you, try to understand how the situation was/is and move back my packages and my suite so I could ship them. If you want, I could even pay the shipping fee before the packages are gone. I saved enough money for what I know I would buy. Please understand my situation. There should be other packages coming. It's so sad that I'm wasting much time. I don't know if they have arrived or not. Please try to understand what I just said. I wish I could be in the US and explain everything well. Please also show this to Joy. I really want the account back, please, please.

So, the email probably explains how worse they are. But they never helped me or answered anything. Please stay away from MyUS.com. I regret using it ever. Stay away, people.

I recently ordered an iPhone 6s Plus 128GB Rose Gold device from myUS.com and it was successfully delivered to their warehouse on November 16th. They were quick to ship it out the next day and even provided me with a photograph of the device with its serial details. I was given a Fedex tracking number, which they used to send the package. However, when I received the shipment, I was surprised to find a belt in the box instead of the iPhone. The box had been opened in front of a Fedex employee at the Fedex office in Mayapuri and there was even a customs inspection tape on it. To make matters worse, Fedex claimed that the shipper had only mentioned a value of $100 for the shipment, which was their liability limit, even though I had paid for insurance for the full price of $1199. I also had to pay duties and taxes of around $250 at the time of delivery.

When I contacted the myUS team, they were not very helpful and seemed to be avoiding the issue. I have read on forums that they have had issues with high-value items in the past and their insurance is not reliable. I checked the label on the shipment and found that the carriage value was $100, but the customs value was $1199. I have even filed a report at ic3.gov for this incident, but I am still waiting for a resolution. I have requested BBB.org to take immediate action on this matter and I will fight for my claim.

In an update, myUS.com issued me a partial refund, but I am not satisfied with the resolution. I want a full refund, including the duties and taxes I paid to the carrier. They told me to contact customs for the duties and taxes refund, but when I did, I was told that the iPhone was there when they inspected the shipment and that they had applied duty on it. After clearance, when the shipment was handed over to Fedex, they kept it for 5 days due to state permit requirements and during that time, the shipment was lost or stolen. Customs denied my request for a refund of the duty. I am still waiting for my $250 refund and for myUS.com to file a claim with the carrier for the taxes refund.

In another update, myUS.com refunded my requested duties and pushed it back to my credit card. They apologized for the inconvenience and frustration I experienced and assured me that they worked diligently to resolve the issue. They also mentioned that due to the theft of such items as iPhones in my region, it will be difficult to continue to insure future requests. However, they hope that I will still consider them as a shipping option and that they would love the opportunity to continue to work with me.

Overall, the issue was handled by the team in a good way and I am happy with the resolution. The online team rocks!

I've been using myus.com for a year now to import health and beauty products from the USA to Indonesia. Their customer service is helpful and courteous, and they always try their best to accommodate my needs and requests. It takes them 2-3 days to answer my emails, but considering the 12-hour time difference, I find that reasonable. Whenever they do reply, the issue has been resolved, which tells me that they will try to correct the situation first before replying so that I will receive a positive resolution to my problem. One time, I got my suite number wrong, and they were nice enough to track it down for me and move it to my suite, which I am grateful for, or I would have lost $100 in merchandise.

I do wish that they wouldn't charge me $2 for photos, but they do at random include photos for free, which I appreciate. The photos are well taken with high resolution and show clearly the stuff that I bought.

The merchandise that I buy arrives in great shape. I always pay $5 more for extra packaging and bubble wrap for my peace of mind. In this year, I have shipped a total of 6 times close to 1500 items, and only 1-2% of the things that arrived were broken or damaged. Considering the fragility of the items, I am surprised that it was such a low percentage.

I do get charged $1 a day per package when I exceed the 30-day grace period. I do wish that it could get extended to 45 days, although it is only a dollar, but it adds up when I have 20 different packages just waiting for that 1 package to arrive at their facility.

I find them very quick and efficient. Whenever I indicate my things are ready for shipping, within 24 days, I will get a tracking number, and my things will take 4 days to arrive in Indonesia. Regarding shipping fees, I don't really know if they are expensive or not because I don't have a comparison. $200 for 50lbs, is that reasonable? They do insist on insurance at $2 per $100 worth of merchandise, although I would think that any claims for insurance would still take a lengthy amount of time with sufficient pictorial evidence and yadah yadah yadah...

Myus.com did, however, cause me trouble at customs one time when the total of my invoices exceeded $1500. The trouble was they would report the cost of goods to be what was before discount. So if any website was having a sale, and I would buy let's say $100 worth of goods, when in fact it was $80 after discount, myus.com would still compute it at a cost of $100. So the total of my merchandise was $1510 in invoices, and for that extra $10, I had to pay a $100 fine at customs. In my country, goods imported cannot exceed $1500. That was about the only time I was mad at myus.com, but even then, it wasn't totally their fault because I was too lazy to correspond with them to get the total changed, thinking that I could get away with it (It was $10, come on!). Alas, it was not so. $100 out the window.

Now my one year is up, and I am thinking of switching to a different company. Reading all these reviews, I am sorry that others had a bad experience with myus.com. I must say that my own experience was satisfactory, and to remain quiet about it, I thought it would be unfair. For a person who rarely writes reviews and such a long one at that, I thought I should show some loyalty to a company who has helped me so much. I am thinking of switching because of their premium membership fee of $70, but I don't want to be saving $70 and lose hundreds in merchandise. I would rather pay that and have peace of mind.

Others have said that ever since a change in hands, myus.com has been deteriorating, but I must say that service has still been quick and prompt as before, if not more so now. I am confused as to why we could have such differing experiences. Oh well. All in all, myus.com is the reason I have a thriving online business, and I do hope I can still rely on them for a long time to come.

Hey, anybody from myus.com reading this? A discount perhaps, on membership fees upon reading this amazing review? :P

I recently became a member of MyUS and had a pretty bad experience. I felt like I was being talked down to and treated like a child. Here's an example of an email exchange I had with them:

On September 25th, I reached out to MyUS because I had shipped a package two weeks prior with dimensions of 8.6 x 5.4 x 1.8. The shipping cost on their calculator was $24.09. However, when the package arrived, they increased the box size to nearly double to 10 x 8 x 4, which increased the shipping cost to $35.63. I was confused as to why they would do this, as it didn't save me any money. I asked them why this happened.

Their response on the same day was pretty patronizing. They said that many merchants don't properly prepare packages for international shipping, so they take extra time to ensure that everything is packaged correctly. They also mentioned their free repackaging service, which is supposed to save money on shipping costs. However, in my case, this service cost me an extra $11.63. They repackaged my items in a USPS box that was already proper for international shipping, and the items didn't even fill the box. The increased box size and shipping cost were unnecessary.

I responded on September 27th, explaining that neither box was damaged and that the shipper had sent a smaller box that MyUS increased in size, which cost me more money. I asked them to cut down their boxes to reduce shipping costs, as they advertise. I also mentioned that I reserve the right to voice my opinions to them and upper management.

Their response on September 29th was pretty dismissive. They said that their smallest shipping box is larger than the one the shipper used, and they can't reuse a USPS box. They asked me to send photos of how the shipment arrived if I felt it wasn't properly packaged.

Overall, I felt like MyUS didn't listen to my concerns and didn't take responsibility for their mistake. Their responses were pretty robotic and didn't address my specific issues. As a customer, I expect better service and hospitality. My grandma used to say, "Are you getting too big for your britches, boy?" and I feel like that applies to MyUS.

My experience with MyUS has been nothing short of a nightmare. As a photographer, I need to ship large, heavy, fine art albums from the US to Australia for my clients. I have used FedEx, UPS, and DHL in the past, but their rates were very expensive. So, I decided to give MyUS a try for their cheaper rates. However, this turned out to be a huge mistake.

Out of the five albums I have shipped through MyUS, three have been damaged. This is an unacceptable average. The albums are packed very well by the original shipper, and each album comes in a decorative box inside the shipping box with a decorative thank you card placed inside this box. However, it seems as though every single package is opened and inspected by MyUS handlers upon arrival at the facility in FL. Every single decorative box has been damaged to the point where I have had to throw it away and present the album to my client as it is. This is not good at all. Also, the thank you letters are torn open, cards taken out, and then simply thrown back in the box separately. What a bunch of butchers! The box is then resealed and processed.

The last album I shipped in July was severely damaged, so I submitted an insurance claim to recover the cost. The insurance claim has just been settled now in DECEMBER! If you need to submit a claim, you will be told there is an 8-10 week turnaround time, which is crazy. I submitted all the forms, including a letter from the album builder to say that the album was damaged beyond repair. After 10 weeks of hearing nothing, not even confirmation that my claim had been received and was being processed, I contacted MyUS and got passed around a number of different agents for weeks before I finally got an answer.

When I did get an answer, I was told I was being refunded $207, which is not even close to the value of the claim, which was $697! When I asked why, I was told that this was all FedEx was willing to reimburse MyUS, so that's all they were giving me! So regardless of the fact that I paid MyUS to fully insure the item for the full value, this did not matter because FedEx did not want to accept that level of liability. What a joke!

Obviously, I was not willing to accept that answer, so I requested that the matter be escalated to a manager. Again, my request went nowhere for weeks on end. I kept sending emails and getting answers that said the matter was still being investigated. At one point, I also tried their online customer service chat line, which was a horrible experience. The online agent that was chatting with me simply logged off part way through the conversation, and I got a message that said there were no available agents to assist.

Finally, after months of no action, I had had enough. I sent an email advising that if I did not have a response by the end of the week, I would submit an online complaint to scamwatch.gov.au and the FBI's internet crime complaint center to investigate the shoddy dealings of MyUS. Surprise, I got an answer the following day to say that the investigation had been completed, and I was being awarded an additional $406 because they "value" my business. If that doesn't scream "SCAM!" I don't know what does.

I had also done my own investigation through Australian customs, who tracked my package back and confirmed that it had not been opened by customs when it arrived in the country. So the damage had either occurred at the hands of MyUS agents when inspecting the package or at the hands of FedEx after that.

I cannot recommend MyUS to anyone for these reasons. They don't need to open every package that comes into their facility, but they do. Even so, this wouldn't be a problem if their handlers were careful, but they are not. I have shipped albums directly from the US using UPS, FedEx, and DHL, and I have never had a damaged album. When shipping through MyUS, I have had 3 of 5 albums damaged!

If you decide to use MyUS to ship your items, you should expect three things:

1 - They will over-quote the weight of your package to charge you more. This happened on all 5 of my packages. I know this because the packages were shipped to MyUS by FedEx, so I saw the shipping weight before it got to the MyUS facility. The largest discrepancy was 8 lbs!

2 - Poor customer service. They take weeks to answer your emails, and they will try to screw you over any way they can.

3 - Shoddy insurance practices. As described above, if you need to make a claim on a damaged item, expect a looooong wait and don't expect full reimbursement, even if the item is proved to be damaged beyond repair.

In conclusion, take your business elsewhere!

Hey there,

I recently had a terrible experience with MyUS, and I just had to share it with you all. I had previously used their services without any issues, but after the cyber attacks in March 2022, everything went downhill. The employees were unhelpful and rude, and they even ended conversations with me while I was still talking. To make matters worse, my shipments were delayed by one to two months, and they even tried to remove some of my items without my consent.

When I tried to contact them about these issues, they informed me that I had a balance due of $36 and that I had to pay it before I could ship anything else. I was confused because they had already charged me $436.33 without informing me, and they claimed that it was because of shipments that were over $60. It was frustrating because they could have just brought the tax to my attention instead of withdrawing such a large amount from my card.

I have to say that MyUS is one of the worst shipping companies I have ever dealt with. They are on par with Aramex in Dubai City, Stackry in New Hampshire State, and SMSA in Riyadh City. All of these companies have delayed my shipments multiple times and provided terrible customer service. I would not recommend any of them.

I have learned my lesson and will only be using the biggest and most reputable companies in their respective fields from now on. I will also be contacting them directly through electronic systems to avoid any human error or bias. It's a shame that companies like MyUS, Aramex, and Stackry have such incompetent employees, but I hope that they can improve their services in the future.

Overall, I would give MyUS four stars, but after my recent experience, I would have given them zero stars if I could. I hope that this review helps others avoid the same issues that I had.

Thanks for reading,

MESHARI ALDAWOOD

I recently had an experience with MyUS.com that left me feeling frustrated and scammed. However, after a lengthy phone call with the Chief Customer Officer, Mr. Amato, I am changing my initial 1-star review to a 5-star review. Here's why:

During our conversation, Mr. Amato explained that the company is primarily focused on consolidating multiple boxes into one shipment, which is why the handling fees can seem high for those of us who only want to forward a single box. He acknowledged that this can be confusing and frustrating for customers like myself, and assured me that the company is working on launching a service specifically for simple forwarding of single boxes within the next 3-6 months. He also mentioned that he is sending some employees back to training to ensure that customer service is handled more effectively in the future.

While I still believe that MyUS.com's shipping rates are fraudulent and significantly higher than rates offered by other shipping companies like DHL, UPS, and FedEx, I appreciate Mr. Amato's willingness to listen and make changes. I believe that this experience serves as an example of how companies should handle negative feedback and work to improve their services.

In my initial review, I mentioned that MyUS.com's shipping rates are significantly higher than publicly offered rates for USPS. This is still true, and I find it concerning that the company's website advertises the cheapest shipping rates while actually overcharging customers. When attempting to get an explanation for these overcharges, I found that customer service representatives were unhelpful and only offered discounts that did not address my concerns.

Additionally, I found it difficult to speak with a supervisor when I needed further assistance. MyUS.com's website does not provide direct contact information for the board of directors, but I was able to find email addresses for the Chief Customer Officer, Chief Operating Officer, and CTO.

Overall, while my initial experience with MyUS.com was frustrating and left me feeling scammed, I appreciate Mr. Amato's efforts to make changes and improve customer service. I hope that the company will continue to work towards transparency and fair pricing for all customers.

I used to give MyUS.com a four-star rating, but now I have to give them a two-star rating. Ever since they were sold to another company, their service has gone downhill. Their customer service via email is poor and unresponsive. I have to follow up my emails with "chat" because I do not get a response other than the automated reply. Also, their packaging is no longer done using "nouse". They ship the original boxes without any attempt to consolidate items within a box resulting in higher freight charges (volume equivalent charges). I suspect that since they make their money from freight, it is to their benefit (in the short term) not to consolidate items within packages.

Moreover, there is an increase in items requiring "special attention" which results in extra charges. Previously, I have had the same items shipped without query. Also, Amazon and UPS ship the same items to Australia without query. More money grabbing, I expect.

However, there are still some good points about MyUS.com. If you pay by American Express, you get a "free" permanent address. Receipt of packages is notified to you by individual email within 24 hours of receipt by MyUS. The individual packages and their content and value are listed on receipt with the sender, content and value, and weight in an "inbox" which you can view at any time. You can adjust "declared values", within limits, or by providing supporting documentation for another value, or sometimes by just using their "chat".

Using a "tick box" method, you can select whichever packages you want sent or consolidated into a shipment from the items listed in your "inbox". You can add your own notes to the individual items in the "inbox". These notes do not appear on any documentation. Shipment from location has always been within 24 hours of authorization, and if you work in their time zone, it is nearly always the same day, and I have seen my goods leave within three hours of my authorization. Notification of shipment and tracking info sent as soon as shipment is dispatched.

You can choose from three airfreight companies, DHL, Fedex, and...(?). (I just choose the cheapest and that alternates between Fedex and DHL). Customer service is available by chat, email, telephone, or letter. I have used all four and always had a response. (Email response same or next working day). You can add the names of friends to your account for no additional charge. I don't think there is a limit (I have 8 included within my account umbrella). So friends can use your account but just use their name with your MyUS postal address.

They seem customer service orientated with excellent computer systems. Even the person opening the packages on delivery will contact you if they think there is a problem with the package (damaged or incomplete). They have a personal shopper service which I have never used except for one time when I went to use it, but after I issued my instructions to purchase, they came back to me and said most of what I was trying to buy was prohibited for air freight or would result in too much extra charges so I did not have the full experience.

They contact you first about any impending extra charges that may apply (dangerous goods, etc.). At least this gives you the opportunity to make a decision if you wish to incur the charge or scrap the goods.

However, there are also some bad points. An individual package will only be held for a maximum of 30 days free of charge. After that, each package that falls outside the "free" parameter will incur a daily fee of $1 (or maybe it's $2) storage fee so you have to be on top of your "shipments in progress". Therefore it becomes quite a management exercise to get all your packages to arrive within the time frame so you can receive the advantages of overall lower/lb freight charge. Their freight rates may not be that great. Sometimes it is cheaper to ship direct with Amazon. Also, a few days ago, it was a lot cheaper to have a set of floor standing speakers shipped by the store direct.

Lightweight packages will be expensive to ship. Whilst I cannot tell you an exact number, there is a base cost of $30 -$40 associated with every shipment so there is what works out to be a minimum charge. So, with packages weighing between 1 and 5lbs the shipping cost will be in the order of $40-$50. Their online shipping costs and estimator are not transparent. Whilst they do have a shipping estimator, it does not reflect any discount you get. There is an automatic discount of 30% if you pay by American Express. (however don't get excited by that as it is calculated with smoke and mirrors). However, if you email them and ask, they will get back to you with an accurate freight quote based on the items you select.

For online chat or telephone customer service, you must work within their Florida working hours (8am- 5 pm Mon- Sat). There is no "after hours" chat or telephone facility. As with probably all freight consolidators and where you have multiple items to be shipped, you cannot know before your shipment is prepared if it is going to be charged on a cubic equivalent (volume) basis or actual weight. The 'inbox" could be improved so at least you could get a running total of volume, weight, and estimated freight charges.

In summary, MyUS.com still has good/excellent customer service, but their freight rates may not be the best available, and they have a short "free" holding time of goods.

My experience with MyUS has been a complete nightmare. I recently purchased a vintage bag from Tradesey and used MyUS as my international shipper. The bag came with a strap that was wrapped in paper for extra protection. When the item arrived at MyUS, they removed all the contents from the bag and threw away the wrapped paper without checking it. As a result, I ended up with a bag without the strap.

When I contacted their customer services, they blamed me for not paying for shipment insurance and not having their advance photo, which had nothing to do with my case. My straps were gone the moment they decided to empty my bag without asking me! To make matters worse, both customer services ended the conversation like I was some sort of disease, which I have never experienced before.

After a week of chasing the dedicated personnel responsible for my case, I still had no resolution for the $100 damage caused by MyUS. They claimed that the strap may not have been included in the package at first place, but at least they admitted to the responsibility of possibly losing it because the staff didn't feel the strap in the paper.

I was not surprised when they concluded that it was not their fault, but I still wanted to make something clear. I had spoken with my seller before contacting MyUS, and he was positive that the strap was included with the bag, which was wrapped in paper. From the picture I received from MyUS, I could clearly see the wrapped paper beside my bag when they weighed it. But the wrapped paper was not included in the shipment I received. In addition to that, all my other bags had been forwarded by this company, and the picture taken by MyUS did not show a strap or a log indicating that there were two items in the shipment, but I did receive both the bag and the strap as those sellers did not bother wrapping the strap. As such, I do not trust their conclusion since the wrapped paper was lost, and they have no record that they checked the wrapped paper before throwing it away. Based on the available evidence, how can they say it did not include a strap?

MyUS promised to put my case to upper management, who I found out was only a customer representative. Then they gave me a guarantee that there was a 24-hour reply period, which only reached after repeated requests from myself. After that, the highly trained customer representative said they would forward my case to management, which was another lie. I got the email above from the same email as this highly trained customer representative, with no title, no direct contact.

My case has now escalated to management, and I just hope this time they keep their words and provide a real management solution. I usually do not give bad feedback to anyone, but the service I received from MyUS deserves it. If you do not want to lose anything, please make sure you select Forwarding with Original Package; otherwise, prepare to have the same ending as me after they mess up your shipment and treat you like a beggar by throwing a $20 coupon in your face. I should also mention that forwarding with original packaging may end with extremely high charges, so either way, they win.

In conclusion, I cannot recommend MyUS to anyone. Their process for handling goods is poor, and their customer service is terrible. It took almost two months and multiple emails with different people in upper management just to get a replacement strap that cost $60. This is not practical for running a business. While I am satisfied with the result, I cannot give more than three stars since it took too much effort to get this far. I do not think I will use their services ever again, but I do hope they can improve their customer services in the future.

Please do not use this company! I'd give them a 0 star if I could. They promise the world and deliver NOTHING - and in my case not even my packages. My order checked into my suite promptly but beyond a shipping label being created, there is no tracking info for my packages. I contacted MyUS.com (don't bother trying to call or speaking to a live person, they don't want to talk to you and you can't get through.) I was told to "allow some time." I allowed more time and contacted them again; they said contact the carrier (Aramex). I already had; they didn't have them. Come to find out, MyUS is owned by Aramex. I was run in circles about contacting the carrier, allowing time, etc. MyUS would provide no tangible information about where my packages are, when they would be given to the carrier and when they would arrive in my possession. I have been asking and asking and asking via chat and e-mail (because, again, they won't allow you to speak to a live person.) The response? "I cannot confirm a specific time" and then please contact the carrier. I'll be surprised if I ever get my packages. Hopefully, Visa can go after these crooks. My chat transcript is below with my tracking numbers redacted. Hopefully I can save you time and a gigantic headache.

Chat started at 10:53 AM - 07/07/2023
? S
Hi Tracy! My name is Sara. Thank you for chatting with MyUS. How may I assist you today?
Sara
? I am getting the run around on packages and I would like a resolution. There has been no movement on xxxxxxx, xxxxxx, or xxxxxxx since 6/30/23. I inquired initially and was told to be patient - it took up to 10 days. I waited 10 days and inquired again. This time I was told the packages would be deliver "soon." This provides no information as to where the packages are or when I will receive them. I went to the Aramex website to obtain more information from them since Laura it was Aramex that said they'd be delivered "soon." Per Aramex website, they have not received any of the packages yet.
TB
10:54 AM

? it is under process
10:57 AM
? please allow us some time, we are waiting for the carrier to collect
10:57 AM
Are you here?
Sara
11:00 AM

? yes
? That isn't information helpful.
? I want to know when the packages will be to me. They have been in your possession since 6/27.
TB
11:02 AM
? S
Please check with the carrier as they did not collect the package
Sara

? Since the carrier did not collect the packages they should be in your possession
11:03 AM
? The carrier can't tell me anything about a package you haven't provided them
TB

? it is still in process the request was arranged yesterday
? S
Please allow us some time
Sara
11:04 AM

? I am getting frustrated and upset. You are providing me with no tangible information. I have given plenty of time.
? Why, since you have had the packages in your possession since 6/27, was the request only processed yesterday
TB
11:05 AM
? S
Yes
Sara

? Yes what?
? Why was the request only processed yesterday?
TB

? it was arranged yesterday
? S
Please allow us some time and try to check with the carrier again
Sara
11:06 AM

? Not an acceptable answer
? I want to know when EXACTLY I can expect something
? and what you are going to do to resolve this!
11:07 AM
? Also, there is nothing in any of those 3 tracking numbers that reflects any request was made yesterday.
TB
11:09 AM

? unfortunately i cannot confirm a specific time
? S
Please check with the carrier
Sara

? The carrier can't provide details for a package you haven't provided them
? Your company has the packages
? and has charged me for something I'm not getting
11:10 AM
? and has my merchandise
? I would like the number to a supervisor
? in America
11:11 AM
? if you are unable to resolve this, I am going to fight this through my credit card as your company should be able to provide better customer service
TB
11:12 AM
? the ship request was submitted 2 days ago and it needs 102 business days to be processed so it is not delayed
? S
One the carrier comes and collect it, it will be shipped
Sara

? 102 business days?
TB
? S
Sorry 1-2 business days
Sara

? I think you are looking at a different order. There is a 4th order that WAS processed yesterday.
11:13 AM
? And I can track that order
? I am talking about the packages you received on 6/27. It's been well over 1-2 business days for processing.
TB

? I will escalate this to the concerned team to check
11:15 AM
? S
And we will update you via emails
Sara

? Not acceptable
? You are putting me off further
? I am still waiting for the number of a US supervisor
TB

? i cannot confirm anything from my side without checking
? there is no contact number
? S
I will escalate this to the concerned team
Sara
11:16 AM

? You don't have a supervisor in America
?
TB
? S
We do but there is no contact number
Sara

? I'll take an email then
? and a name
TB
? S
We can only give our company email address
Sara

? Is this because your company rips people off and you don't want them to be able to complain?
TB
11:17 AM
? S
I will escalate tour complain to the concerned team and we will contact you
Sara

? You are providing me no information.
? I am going to take this up with Visa as well as post anywhere I can about your poor customer service.
TB
11:19 AM
? S
We apologize for any inconvenience, we will do our best to speed the process up
Sara
11:20 AM

? Finding my packages would be a great start. Let me guess...I'm going to get a vague e-mail in roughly 24 hours providing no real information about what's happening.
11:22 AM

? we checked already with Aramex from our side and they updated us that the packages will be delivered soon
? S
If you have any other inquiries you can contact them
Sara
? THEY DON'T HAVE THE PACKAGES!
? I HAVE CONTACTED THEM!
11:23 AM
? S
They will be collected soon
Sara

? I don't think you know what you're talking about.
? Your talking in circles.
? Giving excuses and providing no tangible details.
TB
11:24 AM
? S
Please allow us sometime, they will collect them and they will be delivered to you do not worry
Sara
11:25 AM

? I am taking that as MyUs's guarantee that they will be delivered even though it's not helpful not knowing WHEN my packages will arrive.
11:28 AM
? I am printing this as record of your guarantee.
TB
11:28 AM
? no problem
11:30 AM
? S
Any other help?
Sara

I have been trying to access my account as of today to no avail. I normally login with my email. This is the present I am presented with on my screen.

Access Denied

You don't have permission to access "http://shopping.myus.com/cart?" on this server.

Reference #18.a587dd58.[protected].55cbc29f

I made 2 orders same day and got delivery notification for both in MyUk suite 8428-718 but only one item was posted to suite. I have made follow ups via chat and WhatsApp since last week and each time I’m told I will get an update via email. It is obvious something is wrong but no one is acknowledging this. I would like a refund for the missing item.

Delivery By DPD

Tracking ID: [protected]

I am not happy that MyUS are able to automatically charge my credit card without first notifying me of the amount. For my last shipment they valued my shipment at more than double it's value so therefore I was charged more than double the amount of taxes and insurance that I should have been.,

They say there was no invoice with the goods so they calculated the value of the goods themselves. There is no excuse for valuing these goods at more than double their value as they are easily found in their online shop or MyUS could have easily emailed me for a copy of the invoice or order to get the correct amounts. I had asked the supplier to make sure they included the invoice but it seems they did not. This is not my fault and I don't think I should be overcharged just because MyUS cannot be bothered to contact me for the correct amount. Nor should MyUS be charging customers credit cards before notifying them of the amount they are going to charge. I am a very unhappy customer and do not trust MyUS!

This may be some form of identity theft, but I did not authorize any delivery from this company, and have not even heard of them.. They charged my paypal account (so I am bringing this up with them too as I did not authorize it). The payment was for us $25.78 and I did actually get a delivery - (some plastic things - related to toys but hard to identify). As I said, I did not order these!

I’m in australia

I've been a loyal customer of MyUS for years, but lately, their service has been disappointing. Even before the pandemic, I noticed that they were packing everything in the original packages, which made shipping very expensive, even though I used to have a VIP membership with package consolidation service. Despite this, I still use their service because I trust them. They have never lost any of my packages, and shipping has never taken longer than two weeks.

However, I'm extremely frustrated with their service now, especially with the Covid situation. Two of my packages are missing, and they still haven't arrived at my suite. One package arrived at their warehouse on August 17th, which was over a month ago, and another one arrived on September 4th, which was three weeks ago. According to the MYUS login page and Facebook page, they said it could take up to 10 days for the items to be in your suite.

I've tried to contact them several times via email, Facebook, and their contact page, but I haven't received a single reply. I even tried to call them, but all agents were busy, and their voicemail was full. I've been charged for storage fees for the last two weeks, even though my missing packages haven't been found yet. I've uploaded documents of incoming packages to make things go faster, but they deleted the images I put there, and nothing has been updated.

I'm not sure what to do at this point. Should I wait for someone from MyUS to reply to me, refund me for the storage fee, and find my missing items? Or should I ship whatever I have in my suite now and hope that the missing items will show up by the end of this year? I'm feeling frustrated and disappointed with their service, and I hope they can resolve this issue soon.

Suite number: 4694-996.

Why does it take so long for MyUS to remove one item from my package and return it to my "Ready to Send" department? I've been waiting for a week now just to discard some button batteries that don't pass dangerous goods criteria. It would cost more to repackage and send them than the initial cost, so I'm asking MyUS to discard them. Is this beyond someone's skill level? Or are they just trying to keep my paid goods and make it difficult for me to get them back?

I've been a loyal customer of MyUS for over two years now, but I'm getting fed up with their non-existent customer support. Their help page is set up in a way that when you click on it, it logs you out and gives you no recourse for an official support/answer. This is frustrating because I can't get any help from them even though I'm a paying customer.

It used to take four weeks for my packages to arrive, but now it's taking over six weeks on average. This is because I have to email MyUS with my concerns/questions, and it takes them 2-3 days to respond. This is unacceptable. If they're too busy, they should hire more personnel or have one of the supervisors help out. It's not fair to the customers who are paying for their service.

It seems like MyUS is more interested in making money than providing good customer service. They're either too busy or have shifted to a cash grab company ethos. They're using the cheapest form of customer support/service, and they have your goods/items. If they wait long enough, they can charge you storage fees on top of everything else. This is why their customer NOsupport takes so long to help. They're too busy loading review sites with bogus reviews to make themselves look good.

I'm tired of waiting for MyUS to help me, so I'm taking my money to a reputable business that stands by their customers and their service. I suggest you do the same. Don't believe the 5-star reviews about customer service. They're probably fake. Read the reviews carefully and see how many of them are actually about customer service.

My experience with myus.com has been quite frustrating. I was initially attracted to their services because of their affordable shipping rates via USPS. However, things changed in October 2019 when they switched to using Yun Express as their shipping partner for packages up to 5 pounds. Yun Express is a Chinese company that uses USPS and DHL to deliver packages to Germany. The problem with this is that Yun Express does not send its parcels directly to Germany, but instead lets them land in another EU country. This means that customs clearance takes place in the recipient country, and the responsible customs authorities trust that Yun Express will do so.

Unfortunately, myus.com charges a flat rate of 50% for the shipping costs for duties and taxes that are not paid, and most tariffs are around 10% plus 19% import tax. This means that for a package worth $112, I had to pay $18.99 for shipping and $53.21 for duties and taxes. My package was imported into the EU via the Netherlands and then brought to Germany by DHL without ever seeing the German customs.

I have tried to get in touch with Yun Express and myus.com to get the customs declaration, but I have not received any response. It seems that they are not interested in helping their customers with customs clearance.

To make matters worse, myus.com does not show the flat-rate duties and taxes when you use their Shipping Calculator. This means that customers are not aware of the additional costs they will have to pay.

Overall, my experience with myus.com has been disappointing. They have found a way to make a profit by redesigning the most used shipping method. This is not only unethical but also illegal. I would not recommend using their services unless you are willing to do the customs clearance yourself or through the parcel service provider.

My experience with MyUS has been quite frustrating. I have been trying to ship my fashion jewelry from China, but the company keeps placing my items under review. Apparently, MyUS cannot release the package unless the full 'first and last name' are written in English. This has been a major issue for me as the sellers' names are obviously printed in Chinese.

I have gone back and forth with three staff members, Zyrra, Julius, and Jeff Priddle, but to no avail. Despite being an international shipping company, MyUS claims that no one employed at the company has the ability to translate Chinese. This seems quite odd to me.

Jeff Priddle even went as far as making up company names to list as the seller who provided my goods. He used my current employer in Australia, which is wrong on so many levels. It shows his lack of interest in his work and the value he holds for customs to be fabricating sellers. Zyrra, on the other hand, put the seller's details as "other store," which also seemed sufficient to be able to ship my items despite reiterating that MyUS cannot ship parcels without the seller's full first and last name.

Julius, the third customer service operator I chatted with on live chat, was not helpful either. He went back and forth for an hour and forty minutes, saying "hold please," but nothing was achieved during that entire time frame.

My frustration is with the incorrect details that are now recorded incorrectly on three items but have been approved for shipment. Yet, the fourth item, again from the same seller, has been held up, and four emails back and forth stating that I must have the correct English spelling. This resulted in me finding an online Chinese translator program to provide a name in English, which has now successfully been released for shipping, even though the other details are all wrong on their shipment information. MyUS staff are just making it up as they go.

I have asked for an explanation for the double standard and for the poor customer service staff to be dealt with, especially for providing my current employer's details as a seller from China to get my items through customs. However, my emails go unanswered. I will be canceling my membership with my last pack to ship.

The customer service people make it all too hard to get your items out the door, and then they don't enforce their own rules. They also make up values (which is charged GST) and refuse to acknowledge the correct invoices when emailed with correct values.

Overall, I am quite disappointed with MyUS's services. The company needs to improve its customer service and ensure that its staff members are properly trained to handle international shipments.

I have to tell you about my experience with MyUS.com. I thought it was a great option until I tried to have my package sent to me. I wanted the address changed to Chinese as I live in a smaller city in China. No where can you do that, this company expects the whole world to understand English. I tried to talk to representatives on Chat, but they were not able to help me and just said "English only". How does a company that sells an international service not have the option to use international addresses? As far as I am concerned this is fraud, as nowhere on their website does it say we cannot print out a label in another language and put it on a box! What waste of time and money, as I don't ever expect my package to get to me, as the average Chinese person doesn't read English:(

To add insult to injury, I just checked my credit card statement and this company charged me a $20.00 membership fee, when I joined they were running a free 30 day trial membership! I once again, chatted with a customer service rep who told me that he would forward it to someone who cares! Pretty sure it got trashed, as this company appears to have major issues with its marketing and its ability to provide the service they are selling. I do not expect to ever see the sweat pants and bubble bath that cost me $40.00 from Amazon and close to $100.00 from my rip off.com! At this point I will just dispute it with my credit card company as I expect that they will not process a cancellation and I will have to cancel my credit card! What fresh hell will my next encounter with this company bring?

Well, I got my answer this morning, in the form of a DHL notice. They are shipping my package and they changed my address (zip code), it is still in English but evidently they know where I live better than I do! Also, I paid for 1-4 day shipping and it will be in China in 8-10 days. This entire experience with this company from beginning to end (this is the end as I will never see my package) has been TERRIBLE! To anyone that is thinking about using this company, just dont! You will be sorry and all they do is try to provide excuses for their crappy service. For example, I received an email telling me that the customs people in China all understand English and that my package will get to me. How hard is it to use dual language address labels? The US Post Office allows this! This just proves to me that this is a company full of [censored]S! I plan on disputing all charges associated with this company with my credit card, posting my awful experience on every internet site I can find, and filing an official compliant with the Better Business Bureau that covers the Sarasota, Florida region. You have been warned!

I cannot believe the level of incompetence that MyUS.com has shown me. It is clear that they do not care about their customers and are only interested in making money. The fact that they charged me a membership fee when I signed up for a free trial is unacceptable. Their customer service is terrible and they do not have the ability to provide the service they are selling. It is ridiculous that they cannot print out a label in another language and put it on a box. This is an international service, after all! The fact that they changed my address without my permission and it will take twice as long to get to me is just the cherry on top of this terrible experience.

I would not recommend MyUS.com to anyone. Save yourself the time, money, and frustration and find another shipping company. This company is full of [censored]s who do not care about their customers. I plan on disputing all charges associated with this company and filing a complaint with the Better Business Bureau. Do not make the same mistake I did and use MyUS.com.

My experience with MYUS.COM has been nothing short of a nightmare. I strongly advise against using their services, as they are nothing but a scam company with dishonest representatives.

I recently shipped an item on November 3rd, which reached Dubai but got stuck in customs due to improper paperwork. Despite making several follow-ups with both MyUs.com and Fedex, it was MyUs.com that needed to complete the process in order for the goods to be cleared. However, it has been over 20 days and my goods are still stuck in Dubai Customs. I even requested an insurance claim, which I had paid for, but the company refused to allow me to do so.

To make matters worse, when I called Fedex a few days ago, they informed me that the package was still on hold due to improper paperwork. MyUs.com had created a return shipping label but had not completed all formalities to process the return. So the package was still on hold in Dubai.

The most frustrating part of this experience has been the lies and false information provided by MyUs.com representatives. I was able to get someone on their CHAT helpdesk, which is the only mode of communication, and was told that the package had been rerouted via Emirates Airlines. However, when I called Fedex to confirm, they informed me that they still had the package on hold due to delay and improper paperwork from MyUs.

It is clear that MyUs.com is a bogus company, and I strongly advise against using their services. They claim to have provided excellent service by refunding the shipping cost in the form of credit that can be used for the next shipment. However, what about the cost of the item that was shipped? What about the $135?

To make matters worse, their customer service is terrible. They only reply with "escalated to higher department" or "kindly wait for a response" when contacted via email. Their telephone is useless, as it goes straight to voicemail. The only mode of communication is their CHAT helpdesk, which is not always helpful.

In conclusion, I urge you not to use MyUs.com. They are dishonest and unreliable, and I have lost valuable goods and money due to their incompetence.

I recently made a purchase of seven (7) different items from various US vendors, including used music books, crockery, and plastic Pyrex lids. I decided to use MyUS to consolidate my shipments and save on postage costs by sending everything in one package to Malaysia. Unfortunately, I was sorely mistaken.

The Malaysian Customs levied an excise and duty fee that was nearly 100% of the cost of my goods. The reason for this was because MyUS refused to detail the shipping costs on the package. Even though they were the ones who generated the shipping label, they refused to include the shipping cost anywhere on the parcel. This caused Malaysian purchasers to pay exorbitant excise and duty fees due to their omission.

Malaysian Customs assesses the cost of freight at a high default value in the absence of any postage values, postage invoices, or postage labels detailing how much it costs. If there's no postage cost visible, Malaysian Customs assesses the cost according to values set by IATA, which results in a vastly higher cost of shipping value than the actual shipping costs. This causes the shipping costs to be added to the cost of goods landed, and the excise and duty levied is based on this inflated value.

The excise and duty fees are pre-published by Malaysian Customs and attract typical rates between 0 - 30% on average, depending on the type of goods imported. However, the unrealistic shipping rates estimated by Malaysian Customs can cause all potential savings to go entirely negative.

My shipment using MyUS resulted in excise and duty at a cost of an additional 95% on top of the purchase cost of goods. This means that I had to pay an additional 95% on items purchased, on top of having to pay FedEx US for shipping costs as well.

I tried to appeal to MyUS to help resolve this issue, but they refused to do anything and pushed the problem back to me. By the time I received the final bill for excise and duty from Malaysian Customs, my items were already held by FedEx Malaysia and would not be released until every cent had been paid.

I gave MyUS a "zero" (0) for the Net Promoter Score (NPS) survey, and they know it. They appear not to like the rating, but they won't do anything to resolve this issue. I hope that this comprehensive review will help others avoid the dreadful experience that I had with MyUS.

In conclusion, any cost-saving is entirely negated by using MyUS, and I warn all potential Malaysian customers that this is likely to happen to them as well. MyUS is an irresponsible and couldn't-care-less company, and I urge everyone to avoid using their services.

This company is not good, I tell you. I tried their budget economy service and it was bad. My stuffs took so long to arrive, I had to wait for weeks! It was ridiculous. So I switched to their budget express service and it was better. But then, I had a bad experience with their customer service. I requested for express shipping but they sent it through economy service instead. They charged me for express but gave me economy. They are scammers and thieves, I tell you. And they are so slow in processing orders. You have to wait for at least 4 or 5 days before they hand your package over to the carrier. This is so slow compared to other forwarding companies like FishisFast. They work 24 hours nonstop and their orders don't take a few hours. But MYUS only works for 5 days and 6 to 8 hours maximum. If your shipment arrives on a Friday, don't expect them to process your order until the next Monday. They are so slow, OMG! And their customer service is useless. They don't know how to deal with issues or solve problems. Don't use this company, I tell you.

I've been using myus.com for four months now and for the most part, I've been satisfied with their service. However, I recently had an issue with a shipment of cigars that left me feeling frustrated and disappointed.

The first time I ordered cigars through myus.com, everything went smoothly. I received my package without any issues and was happy with the service. So, when I decided to order a larger batch of cigars, I didn't think twice about using myus.com again.

Unfortunately, this time around, things didn't go as smoothly. After my package was moved into the "in review" category, it remained there for almost four weeks without any communication from myus.com. When I finally reached out to them, I was given a laundry list of reasons why my package hadn't been shipped yet.

According to myus.com, the carrier I had selected wouldn't ship cigars and they were on the prohibited list for Thailand. However, when I checked with the Thai government, I found out that there was no such prohibition. I was also told that it was my responsibility to understand their "do not ship policy", which apparently had changed between my first and second shipments.

After a long and frustrating conversation with their customer service representative, I finally found out that DHL was the only carrier that would ship cigars to Thailand. It would have been much simpler if myus.com had communicated this to me from the beginning.

To make matters worse, I had a similar issue with a shipment of medical supplies. It seems that myus.com doesn't have a good understanding of the rules and regulations surrounding certain types of shipments.

Overall, if you're shipping something simple, myus.com might work for you. But if you're shipping something more complicated, like cigars or medical supplies, I would recommend finding a freight forwarder that has a better understanding of the rules and is willing to communicate proactively. And if you're looking for a freight forwarder that takes responsibility for their mistakes and is always looking for ways to improve their service, myus.com might not be the best choice for you.

This was my first time using MyUS and I have to say it was a complete disaster. I was absolutely appalled, disgusted, and completely distressed by the whole experience. I made the mistake of not realizing that I had an old address on my account from another country. I also didn't realize that I needed to change the address before the parcel reached the facility. When I received notification of receipt of the parcel, I logged on to the website and discovered to my horror that I could not change anything. I immediately got in touch with customer service to request a re-route. They told me that the shipping department had been contacted and that a re-route may not be possible. They advised me to sit back and wait.

After waiting for 30 minutes, I was shocked to see a charge on my credit card for more than double the amount I was expecting. I was also informed that the parcel was going to the old address. I got in touch with customer service again and was told that I had agreed to no refunds and that I needed to uncheck some option to access the cheapest options. I had not been given any option to choose the shipping providers at any point. These were selected for me even though my account said "cheapest shipping option". I asked to cancel the transaction and have the parcel returned for a reasonable fee, but this was not possible. I was told that I should have picked a paid membership. I was completely frustrated and distressed by the whole experience.

To make matters worse, I was idiot-shamed by EVERY representative in the process for entering the wrong address, for not knowing that I needed to uncheck options, for not going with a paid membership, etc. etc. At no point was I given any advice as to pitfalls to look out for, considering they already knew I was a first-time user and had been a bit of an idiot already with the shipping address. I had naively assumed that I would log in and select shipping options and make payment, as I had with other parcel forwarding providers. I hadn't realized they stored my credit card details, so they could charge as much as they wanted without giving me any option to reject the charges at any point without any accountability. Considering they had been hacked earlier this year, and yet insist on having your card details on file, I suggest avoiding them like the plague. It's not worth the grief and the risk.

I was ordering supplements and this would have been a long-term commitment. I would have continued to use MyUS had the process been pain-free as it had been with other service providers before I moved back to the UK. But never again. There are plenty of other service providers out there. Please save yourselves the grief and being kicked in the teeth by rude, wholly impotent representatives while being robbed blind in the process. I would give no stars if I could.

MyUS, take your ill-gotten gains. I hope you're proud of yourselves.

I bought a large valuable item on eBay and shipped to MyUS. The item was delivered and I have proof of delivery. Somehow the item ne er made it to my suite. Every time I asked about it they kept saying they need 1 or 2 business days to locate it. It’s been over 2 weeks and they keep giving me the same response… when I asked how to file a claim they directed me to the only claim they offer, which requires to first select an outgoing shipment. Needless to say that it is impossible for me to select a shipment as the item never made it to my suite!

On January 13, 2023, I have purchased a Timing Belt Kit and a full Gasket Set which were delivered from the supplier (Autodoc)to my UK Address/Account with MyUS.com. According to the invoices, the Timing Belt Kit weight is 2.706kg and the full Gasket Set weight is 0.830kg. This is my first-time using this UK account.

The packages were received by MyUS.com on January 19 and 20, 2023. In my suite, the weight of the packages are shown as 7.76 lbs and 4.92lbs and an exorbitant cost reflected. I then attempted to create my ship request to get to change the shipping method so that the cost will also change, but I could not make the change. I therefore wrote Patricia reporting the issue. Patricia, after few days, wrote advising that I can now create the ship request. Although a fix was done I noticed that there was still no option to change the shipping method as can be done with my US account. There was a note saying option not yet available. Here I thought that the issue experienced initially was not properly fixed. I therefore wrote MyUS.com specially reporting this issue and was told that " The only Shipping Preferences you have listed is FedEx Economy and you can see this yourself through your My Account Settings". Since I never used the account before and could not create my ship request there is no way my Shipping Preferences could be listed as FedEx Economy. When I pointed this out I was told that "There are no Shipping Preferences for the UK Account. I though you were referring to your MyUS Account. The only carrier for your 2 packages is "DHL Express Worldwide."

I then contended that based on the size of my packages the shipping cost is exorbitant especially when compared to a 52lbs package I shipped in mid January 2023 and the picture of the package sent by the supplier. Wanting to verify the cost myself using their shipping calculator, I asked for a breakdown of how they arrived at my shipping cost showing the length, width and height of the packages used. I was told that "Dimensional weight applies to UK packages, these are not eligible for Trueprice. The weight and dimensions of the package is what was taken at the time of Login. This is the size of the packages. If you prefer not to ship your packages, you can have them returned to the seller."

Because all the responses/explanations to my questions/queries were inconsistent and not making any sense to me, I decided to escalate my concern by asking to speak to one of her superior. To date, Patricia has not responded to this message and/or my request to speak to her superior. As a result, I attempted to make contact with her superior/a senior person via their WhatsApp but was not allowed to do same. Instead, I was told by the person responding that:

(1) " These UK shipping rates are based on the dimensional weight of the package using the dimensions, so these costs are different than the US facility. You can see more information on UK shipping costs on our site at https://www.myus.com/blog/shop-best-of-united-kingdom-with-myus-address-in-uk/ Dimensional Weight is calculated by multiplying the dimensions of the item. Length multiplied by Width multiplied by Height, then dividing that total by the "DIM Factor."

(2)The industry standard DIM Factor is 139 however MyUS has negotiated even deeper discounts for our members so our DIM Factor is 166.  

(3)The dimensions can be seen by selecting the arrow > next to the package to reveal the information dropdown, this shows the dimensions for packages [protected] and [protected] at 13 x 10 x 18 inches and 17 x 12 x 28 inches. By including these numbers into the formula provided above you can see the billable weight comes out to about 14.09 lbs and 34.4, which rounded up is 35 lbs and 15 lbs to the carrier.

(4)Since DHL Express is the only carrier for the UK facility the shipping costs when entered into the shipping calculator can be seen for about $167 USD and $297 USD."

Since the above response, I am now noticing that when I create the ship request there is a note saying "Ship method (based on 58lbs weight)". This was not there before and in my suite under weight is still showing the weight as 7.76 lbs and 4.92lbs. There is no way one Gasket kit and one Timing Belt Kit can weight 58lbs. This is unethical and dishonest behavior. I am therefore calling on the relevant authorities to intervene to stop MyUS.com from exploiting its customer.

I purchased two(2) vehicle parts online and, because the supplier was from UK, i shipped them to my UK Account. The supplier has sent a picture of one of the packages that was deliver. The packages, when combined, weighted 12 lbs according to MyUS.com. I attempted to process the ship request and could not get through. I reported the issue and it was fixed but only to see I have to pay US$433.61. I requested a breakdown of the cost and the dimensions of the packages because the estimated shipping was exorbitant compared to 2 larger packages I shipped earlier in January 2023 from my US Account . The package that weighted 52.16 lbs I paid $368.74 and the package that weighted 13lbs I paid $132. i was provided with contradicting responses from MyUS (Patricia). I asked to speak to her superior on the matter and she never replied. I then made a report via their WhatsApp number. I am now told that my packages weight 35 and 15 lbs contradicting with the information they provided me before, that is, 7.76 lbs and 4.92 lbs (see attachment). The responder then ended the chat while I was responding.

I am kindly seeking your intervention especially since MyUS.com is reluctant to address my complaint and has been providing me with contradicting explanations

10/20/2022 2:15pm

This is my 3rd time shipping via MyUS to China. However, this is my first time receiving document from Fedex regards to the shipment. My customer in China would like to have Company name on the pro-forma invoice created by MyUS. so i reach out to the customer service representative in MyUS.

During the conversation, what i feel is like the CS rep is in a bad attitude and blame me for not putting the company name on the address before shipment, so that s/he needs to do extra work ?! In fact, i never had a chance to see any document for the previous shipment, so there is no way that i know what will be shown on the document and what does not.

I did put the company name under address name, but i have no idea that it won't be showing on the document.

This is actually not the first time i receive such a bad customer service from myUS. To be honest, the couple times of customer service i had received before i spent a dollar to this company, was the best.