Tokyo Express Reviews 2025 – ComplaintsBoard

Latest Reviews and Complaints

Tim7361 of Evergreen, US

Oct 31, 2021 7:25 pm EDT

Tokyo Express Overseas moving service scam

This company will give low estimates and take your money. Once you move to your new destination, they will claim fees increased and demand you pay large sums to receive your goods. There are countless stories describing this on many sites, including their Google reviews. They do not answer emails or phone calls. They have been in trouble with the police several times

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How responsive is Tokyo Express's customer service?

0 Resolved

2 Unresolved

Total complaints: 2

Resolved complaints: 0 (0%)

Unresolved complaints: 2 (100%)

Absolutely frustrating 🫠
It's quite possible that Tokyo Express is not aware of the complaints or rarely monitors their existence because we find it hard to believe they don't care about their customers. We advise reviewers to be very careful and have a backup plan if their issue isn't addressed. Check out other unresolved complaints on ComplaintsBoard to avoid problems caused by Tokyo Express's silence.

How is Tokyo Express’s rated by customers?

Tokyo Express’s earns a 1.0-star rating from 0 reviews and 2 complaints, showing that the majority of customers are dissatisfied with their experience.

Keywords

container household goods japan maryland moving company packed ship shipped united states yokosuaka company destination emails estimates fees goods google reviews money phone calls police

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Amiee Aquino of Mechanicsville, US

Apr 21, 2017 2:14 pm EDT

Featured review

international moving company does not deliver as promised!

We paid over 1 million yen to the CEO, Mr. Ueno Kazuhiro of Tokyo Express Co LTD Moving Company to ship my family's household goods from Yokosuaka, Japan to Maryland, United States. They packed and shipped a 40 ft container of our belongings and delivered it to WSI Van Lines, US Company in Gardena, CA. Our household goods was scheduled to be delivered on...

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Tokyo Express earns a trustworthiness rating of 87%

Highly reliable. Use their services with confidence, yet trust but verify.

Our conclusion: ComplaintsBoard rates Tokyo Express highly, which means their services are pretty reliable. Despite this, their 0% complaint resolution rate raises questions. We recommend users check reviews and complaints about Tokyo Express to understand what to expect from them.

Tyoexp.co.jp has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

However ComplaintsBoard has detected that:

Tyoexp.co.jp to appear inactive or unused, such as technical issues or a temporary shutdown. In any case, if you are having trouble getting a response from the company or recovering your money, it may be wise to take further steps to protect yourself, such as seeking a chargeback from your bank or contacting a relevant consumer protection agency.
The website belonging to Tokyo Express has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.

Tokyo Express reviews first appeared on Complaints Board on Apr 21, 2017. The latest review Overseas moving service scam was posted on Oct 31, 2021. Tokyo Express has an average consumer rating of 1 stars from 2 reviews. Tokyo Express has resolved 0 complaints.