MyLife
Reviews and Complaints

I was recently charged for my subscription to Reunion.com. When I went online to cancel the subscription, I found that Reunion.com and MyLife.com had merged. I was not able to find a means to unsubscribe on the MyLife.com site so I called the Customer Service number provided. After repeating my email address 4 times to the Customer Service Rep (CSR), I was informed that the only way to unsubscribe was to provide credit card information over the phone. When I asked why I could not unsubscribe on my own computer, in my own account, I was not given a reason. I then asked to speak with a supervisor. The CSR challenged me and asked why would I want to do that. When I tried to explain the CSR that I simply wanted to talk with a supervisor the CSR faked the line going fuzzy (classic), then put me on hold to find a supervisor. When the CSR returned, a supervisor was not available (Really?!). Just a hint, Justin, real Customer Service Representatives do not eat chips in the ear of a customer. They do not pretend a line is going fuzzy. By the way, I did get your other name when you first answered. I will speak with a supervisor. MyLife.com ... Shame on you!

I called this company to remove my online information and to remove all photos they obtained from other sources. When I tried to remove myself online, this company tried to force me to give them my credit card number and pay to remove my information. They then asked if I had a Facebook account and wanted me to "Like" them and they would then remove my profile for free. I was told I would need to pay upwards of $20.99 a month to control my "Free" profile if I did not want them to "Expose" my information. How can I force them to remove unauthorized information and images. Please help me.

I want to have my photo and incorrect information removed from mylife.com site. I don't know how they have the right to use your photo's (a very old and private photo) without permission. When I ask them to remove it they say you have to sign up and give my information to become a member in order to "manage my account" How do they have the right to force you to sign up for something that you want nothing to do with and shouldn't have to be bothered with. They collect any information they can find without confirming the validity of it. It's no wonder that people have their identity stolen so easily. They are a total scam of a site. If you look them up on wikipedia you will see how bad the complaints are and how my times they have been sued for bad business practices.

I thought I was being charged after a trial...but they charged 12 months @7$ for a subscription that was supposed to have a free trial. When I called them to get a refund and pay them for the one month since I had used their service to find one person...they refused, saying all sales are final. I called my bank to stop the charge going through and can only file s disputed charge claim. It's scam and poor business.
They should be shut down. What business that's legit refuses to refund money for unused services?

This company charged my credit card after a supposedly free trial and signed me up for monthly fees for discount shopping that I didn't even know about, then they made it impossible to get refunded when I called. So now they are being sued and I am going to call the law firm that is trying to get the money refunded.

Franklin Lemond
Webb, Klase & Lemond LLC
+[protected]

Class Action Lawsuit Filed Against Vertrue, MasterCard, MyLife.com, Oak Investment, and Others Regarding Allegedly Fraudulent “Membership" Fees for Bogus "Savings Clubs"
Lawsuit claims that Defendants profit from charging consumers fraudulent fees for savings club “memberships”

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Atlanta, GA (PRWEB) March 13, 2014

Atlanta law firm Webb, Klase & Lemond, LLC has filed a class action lawsuit against Vertrue, Inc., Adaptive Marketing, LLC, Velo Holdings, MasterCard International, Inc., MyLife.com, Inc., and Oak Investment Partners. The suit states that Vertrue partners with MyLife.com and other deceptive online businesses to trick consumers into unknowingly joining Vertrue’s “consumer savings clubs.”
According to the lawsuit, most club “members” never make use of their savings club “memberships” and cancel their subscriptions immediately upon learning of the fraudulent charges. According to the lawsuit, MasterCard earns fees by processing Vertrue’s charges while knowing they are fraudulent and processing such plainly illegitimate charges violates MasterCard’s agreements.
The lawsuit further states that Vertrue’s parent company, Velo Holdings, and MyLife.com’s investor-owner Oak Investment Partners, which invested $25 million in MyLife in 2007, also participate in Vertrue’s improper practices. The case, Chi v. Vertrue, Inc., et al., was filed in the United States District Court of the Northern District of Georgia, Atlanta Division, on February 28, 2014 and has been given case number 1:14-cv-00614-TWT.
The lawsuit proposes a class action on behalf of all consumers nationally who have been harmed by these practices.
The new complaint alleges that Vertrue’s “savings clubs, ” administered by its subsidiaries such as Adaptive Marketing, LLC, include At Home Rewards, At Home Rewards+, BusinessMax, Cross Country Savings, DealMax, Home Savings Mall, Food and Flix, Getaway and Save, Leisure Exclusives, My Great Deals, Passport to Fun, Passport to Fun+, SavingsAce, SavingSmart, Shopping Essentials, Shopping Essentials+, Simply You, Today’s Escapes, Today’s Escapes+, ValueMax, and Your Savings Club.
The lawsuit states that when consumers purchase goods and services from MyLife.com and Vertrue’s other online partners they encounter confusing, obscured ads for Vertrue’s “savings clubs.” Consumers click through these ads without realizing that they have accidentally “joined” one of Vertrue’s clubs, according to the lawsuit. The lawsuit also states that consumers who accidentally join Vertrue’s clubs are charged recurring monthly fees of $20 or more until they affirmatively cancel their “memberships.” Vertrue’s entire business model is based around this deceptive practice, and Vertrue’s co-conspirators, including MasterCard, knowingly facilitate and profit from Vertrue’s fraudulent activities. The lawsuit states that MasterCard approves such unauthorized charges, and profits from them, even though this violates MasterCard’s own rules regarding protection of private customer credit card data.
The suit asserts that the other Defendants are vital to the improper billing scheme. First, Vertrue transmits a consumer’s credit card data to the related credit card network, which the complaint alleges was MasterCard. MasterCard verifies the consumer’s identity and, the lawsuit states, analyzes the transaction to determine whether it is fraudulent. MasterCard transmits the relevant data to the cardholder’s issuing bank which, if it authorizes the charge, sends a verification message to MasterCard, which then informs the issuing bank that the charge has been authorized, according to the suit. The suit claims that the issuing bank then informs Vertrue of the authorization, at which point the purchase is completed and the issuing bank and MasterCard subsequently “clear” and “settle” all of Vertrue’s charges for that day, at which point the illicitly obtained funds are sent to Vertrue. The suit contends that all the Defendants are well aware of the illegal scheme, but they nonetheless participate in order to obtain substantial transaction fees.
Vertrue is a subsidiary of Velo Holdings, an investment group also named as a Defendant in the lawsuit, that acquired Vertrue in 2007. According to the lawsuit, Velo and Oak Investment, MyLife.com’s senior investor-owner, were fully aware that Vertrue’s business model relied on consumer fraud when they acquired their positions in these online companies. The suit asserts that these investors nevertheless controlled, participated in, and profited from Vertrue and MyLife for years while doing nothing to curb the companies’ highly illegal business practices.
If you have unknowingly joined one of Vertrue’s savings clubs and wish to discuss this action, or if you have any questions concerning this press release, please contact Webb, Klase & Lemond by e-mail at [protected]@WebbLLC.com or by calling [protected]. Webb, Klase & Lemond, LLC is a law firm that practices complex litigation with a focus on litigation arising from wrongful deprivations by corporate and government entities.

MyLife website offered a discount from $16.95/mo to $7.95/mo or a full year of $94.95. I selected $7.95/mo and went to the site to place a search. I sent a message email to the person and went to the "My Account" page to see how they would respond back to me. (By email; or if I would have to come back to this site to keep checking). There was a charge for $94.95. I phoned customer service and explained that I was being charged $94.95 but had selected $7.95/monthly. I was told right away that she could see I had made a search and had looked up searches for people who were searching for me. These were totally bogus people who I did not know. I requested a refund for all but $7.95 which was feasible for the services since I had made a search and sent a message. She offered to refund all but 6 months of service and refund $71 and kept asking if I was ready to write down the confirmation number. I refused. I told her the website does not say they will charge you "up front" for the year @ $7.95 for a total of $94.95, it says per month discount. She offered to refund all but $7.95 and again asked if I was ready to write down the confirmation#. I refused again asking for a supervisor. The supervisor because I wanted to give the her the customer service number off the back of my credit card to expedite immediate return of the funds being held rather than wait 7 days max hold period on my account. The supervisor came on and said she would "refund" my account for all but $7.95 but could not expedite the transaction because they could not call the number to my bank as they were not an "outbound" call center. She would refund the money but I would have to call back with my credit union on the line. I accepted the confirmation # at this time and said I would call back with my Credit Union. I did. The Supervisor took longer than usual to get on the line. My Credit Union examined to her that they could only release a "Hold" off the account but if there was a "Refund" in process they could do nothing. The Supervisor stated that a "Refund" was already in process and she could not do anything and asked what did I want her to do at this time. I said I would like her to answer a question please. I asked that if I wanted a refund then if in the unlikely future this should happen again, what I should do was to get my Credit Union on the line first and THEN ask for a refund? I also asked why would a Supervisor tell me she would "Refund" my money if she knew that my Credit Union would not be able to release the funds back to me immediately unless there was a "hold" not a "refund" being processed, especially when we specifically discussed calling the Credit Union number on the back of my card, at MY request, to expedite the return of my money? She stated she doesn't know what the bank's policy is and stated again that the refund was already in prices and was there anything else I wanted her to do. Then asked what did I want at this point? She then offered to refund all the money, including the $7.95 with no further use of the site. I gladly accepted that offer! The confirmation number would be the same but she needed to know if my Credit Union, who was still on the line with me would have any further action or dispute! My credit Union stated they would release the funds immediately but advises there would be a barge and then a release of the funds in my account and I would be charged a fee if I didn't have the funds to cover the charge to begin with. I did. I ended the call momentarily satisfied until I see the funds. This happened about an hour ago so I shall see if MyLife.com honors their arrangement. I guess they didn't honk I would phone my Credit Union, and the Supervisor was definitely nervous about further action against them from my Credit Card dispute department. There are definitely some questionable practices ranging from advertising to fraudulent charges with MyLife. Do not use this service if you are not a "stalker of your money"!

I found information on myself on mylife.com by Googling and was quite surprised to find that mylife.com actually had my accurate (though partial) address, and an accurate home phone number, which is a landline, and which even my relatives, nor the apartment manager, have. My children don't even have my landline number -- it's used for the computer only. I've been at my address about 6 months.

Here are the sources where MyLife could have obtained this information:
1). Voter's Registration lists given to anyone who calls themselves a "non-profit", possibly illegal.

2.) "Continental Payment Solutions, Inc. dba Associated Foreign Exchange" operating in El Super Market where one can pay utility bills, again possibly illegal.

Cash Plus or Walmart, again, where one can purchase a money order of pay home utility bills. Possibly illegal.

I am checking more thoroughly. They have refused to delete the information. I plan to sue them in small claims court since I live nearby.

I have emailed this website 5 or more times asking to remove my account. Ive cleared my history, cookies, cache's etc and all of my information is still public, and available. Every time I try to log in to delete it again, it gives me an error and tells me to enter my password, then the forgot password screen appears, ill enter the email that is linked with the account and the website will not provide another password for me to delete the account. It just keeps sending me in circles and my information is not being deleted. The website is providing information regarding myself, my family members, and my location, which is causing severe harassment to me and my family. I have filed a complaint with the ftc but i havent not been successful in them removing my information. I dont know what else to do?

My career involves serving society by working with criminally dangerous adults.

I must be extremely aggressive about my privacy for the safety of myself and my family. In the past, coworkers have been stalked, and several years ago, one was shot and almost killed.
I am required by my employer to have an unlisted telephone number and cannot even bring my license into the building where I work. As you can imagine, I am very aggressive about online privacy.

I do not have a myspace, facebook, google+ or any other social networking account for this reason, and I give out little to no personal information.
Suddenly, my full name, which is an unusual one, and age appeared on Mylife.com. I am not a member, have never done a "free" search, have no association with the site.
I do not know where they acquired it, but the visible information
included the full names, ages, and sometimes addresses of almost my entire extended family! This is a HUGE security risk!

I called MyLife's service number to try to find out what could be done.
I waited fifteen minutes before it was answered.
I began by courteously asking her if I could record the call, and she became very angry and hung up on me!

Web searches are turning up plenty of people warning that the "info" you must give them to opt out becomes their permanent property. Their TOU and privacy statements are very slippery.

I think it might be time to get legal advice.
Be very careful with this company!

Beware of MyLife.com. Linked in should NOT be promoting this site! I did 2 "free" searches months ago, which gave no info without $. They notified me several times that people were searching for me, so, I signed up for what I thought was a $7.95 fee per month to see. It was a scam. No one was looking for me. When I called to complain & ask for my money back, they told me that someone may have been searching for my name, but that they could have deleted the search. I told them this was a scam and wanted a refund. Although I had signed up less than 5 minutes earlier, they tried to tell me that I had used their services - they were referring to my free searches several months ago. I called fraud, so they then told me they could only refund six months of fees. That was when I found out that they had billed me $95.40 for all twelve months, although their ad said $7.95 a month. When I told them that this was fraud, & refused to accept a charge for 6 months of service I didn't want, the lady told me she could do nothing else. So I demanded to speak with a supervisor. She must have thought I couldn't add, because she offered to refund all but 3 months, but said they would have to charge me the higher premium of $15.95 per month! So they were still keeping six months worth of premiums, but were now offering 3 months worth of service in exchange. I refused & insisted on a full refund. So the supervisor offered all but 1 month's premium back-at the $15.95 a month fee (so she was going to charge for 2 months but give only 1 month of service). When I refused and asked to speak to a higher level supervisor, she said there was no one available & offered the mailing address of the CEO. I allowed her to refund all but that supposed 1 month, actually 2 month fee, with the repeated stipulation that I was not agreeing to this as a settlement & that that the company was acting fraudulently. I am now going to pursue recourse through my credit card company.

I did two supposed free searches several months ago, which would give no useful information unless you signed up, and have been inundated by spam emails ever since. I tried to unsubscribe several times, but the spam always seemed to keep on coming. Then, they notified me several times that people were searching for me. Since I was looking for someone, I thought maybe the site had come through, and so signed up for what I thought was a $7.95 fee per month to find out if they had. But it was a scam. The minute they charged my credit card, they told me no one was looking for me, although they had stated someone was. When I called to complain and ask for my money back, they told me that someone may have been searching for my name, but that they could have deleted the search, which is why I didn't really have any searches for me when they said I did. I told them I thought this was a scam, had been misled into using their services, and wanted a refund. Although I had only signed up less than five minutes earlier, they first tried to tell me that I had used their services (turns out they were referring to my free searches several months ago, although when I pushed the point, they admited they were not done in conjunction with what had been paid for on my credit card). They then told me that although I had not used any of their services and had only signed up for the paid services five minutes earlier, they could only refund six months of fees. That was when I found out that they had billed me for all twelve months, although their ad said $7.95 a month. In total, they had billed me for $95.40. When I told them that this was fraud, and that I would not accept a charge for six months of service I didn't want, the lady told me she could do nothing else. So I demanded to speak with a supervisor. She must have thought I flunked basic math, because she said she would refund me all but three months, but they would have to charge me the higher three month premiums of $15.95 per month! So, in essence, they were still keeping six months worth of premiums, but this time were offering me three months worth of services for six months worth of fees. I refused and insisted that I had not used the services and wanted a full refund. So the supervisor then offered me all but one month's premium back, of course, at the $15.95 a month fee (so she was going to charge me for two months of fees in essence, but give me only one month of services). When I refused and asked to speak to a higher level supervisor, the lady said there was no higher level supervisor available and offered me the mailing address of the CEO of the company, saying I could take my complaints to him. I agreed to have her refund all but that supposed one month, actually two month fee, with the repeated stipulation that I was not agreeing to this as a settlement. I said several times for the record that the company was acting fraudulently. I am now going to pursue recourse through my credit card company.

A friend brought it to my attention that information about me was listed on mylife.com. I immediately went to the sight and entered my name and there before me was information that was totally incorrect. Names of persons were stated that were related to me of whom NOONE in our family or extended family knows. Dates and residency information was also incorrect.

I will embark upon pursing this with everything in me because it has created a major problem with my credit and other matters whereby my name is associated.

Whomever is given permission to make these connections and enter this information should also be addressed in someway and be required to pay damages of some sort. My life has been ultimately ruined by this information and beginning again is nearly impossible without shelling out thousands of dollars.

Jeffery Tinsley the CEO of mylife.com is using people’s information unlawfully to make money. In my case, a young man came to my house prior to my name being on Jeffery Tinsley’s mylife. He told me he was from the census bureau. I gave him my information. He asked me who else lived in the house and for their information and names etc. I gave him the sequence of my birthdate incorrect. Shortly after, I found my name with that incorrect birth date exactly on the mylife.com website. In criminal law, a fraud is an intentional deception made for personal gain or to damage another individual; the related adjective is fraudulent. Look at this guy on LinkedIn. What I smart ### smile you greedy $#*!. I know young entrepreneurs in California are really excited about making money from their stupid little website projects after facebook. But how can these sneaky stupid greedy little $#*!heads like Jeffery Tinsley steal people’s information on such a massive scale and sell it. I can’t believe this website is still running. Jeffery Tinsley YOU SUCK and should be in jail.

The CEO is using people’s information unlawfully to make money. In my case, a young man came to my house prior to my name being on Jeffrey Tinsley’s mylife. He told me he was from the census bureau. I gave him my information. He asked me who else lived in the house and for their information and names etc. I gave him the sequence of my birthdate incorrect. Shortly after, I found my name with that incorrect birth date exactly on the mylife.com website. In criminal law, a fraud is an intentional deception made for personal gain or to damage another individual; the related adjective is fraudulent. Look at this guy on LinkedIn. I know young entrepreneur guys in California and really excited about making money from their stupid little website projects after facebook. But how can these sneaky stupid greedy little pigs like Jeffrey Tinsley steal people’s information on such a massive scale and sell it. I can’t believe this website is still running. Jeffery Tinsley YOU SUCK and should be should be in jail.

false info on john gimeli 53 years old still claiming his father who died yrs ago false address for the last 5 ys/claims his name is john c gimeli/neve lived in dix hills or bronx/ florida- false using false identity!

I joined this site maybe 2 years ago but i never signed up for full service or so i thought untill i just checked my bank acc. and saw a charge from MyLife for $175.00 i called them and said said bla bla bla and they would refund $110.00 I never was so angry in my life so watch out what you do on MyLife.Oh and if i had joined a site you would think they would send you a notice saying to confirm your renewal Just watch out for them they will rip you off.

I did a quick look online with my name to see if my name would pop up. I already have LifeLock. The first one that popped up. It said 4 people did a search on me. Then it said only $10 bucks for a month. Then my receipt said $59.99 and I committed to 6 months! There was no little button to opt out of junk mail or pick how long. It was confusing. So I click into the sight. The ad didn't say $10 after $59.99. The advertising was misleading and questionable. My page came up first and I didn't need to add to it because the personal informaiton they had was disturbing and violating my right to privacy. It's not necessary. So the program was useless to me. The 4 people were nobody in other states. It only took me about 4 minutes to realize I had been duped. When I called to tell them that wasn't really fair she offered for me to buy more service, put me on hold like she was going to work something out, came back on and said enjoy your 6 months pretty much. Since I was stuck with the sight I wanted to change the name and put a random picture up. I spent about an hour trying to change MY personal information settings but couldn't find them. It all started adding up that it was a social networking site. The ad was nothing like that from my search. The home page does though. I don't do social networking and that's what it ended up being. Another Facebook. I thought it was more like reverse phone number lookup stuff. Anyways, their program was freezing up my computer bad with adware so I gave up and called them again. I had to have them cancel my membership. No refund no program no nothing. $59.99 down the drain. A weeks groceries. It was supposed to be $10. I even still had to unsubscribe from the initial receipt I got from them to not get junk mail. I can email you my receipt if you want.
Thanks for listening,
Jay Chandler

This website has put my current location where I reside. It gives details of my past residences, my age, etc. I have an ex-boyfriend that is a very dangerous person and I do my best to keep my privacy for obvious reasons. They have NO right to do this. Who and what is MyLife anyway? I have no affiliations with them! I want this put to a stop immediately! I will be happy to join a class action lawsuit!

This site is a SCAM! Stay as far away as you can! They will send you lies in to your email CLAIMING people are searching for you. They should be sued for false advertisement! Not only that but be VERY careful about buying "premium services" on their site. You think your paying $11.00 and it ends up being over $100! Also to delete accounts you have to call them you can't do it online. How ridiculous. Don't join this site. They will only disappoint you.