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MyHeritageunauthorised payment of £59.99 taken from my account

Review updated:

I have just checked my online banking to make sure the money was there for my direct debits only to find that yous have taken this money from my account.UNAUTHORISED. Leaving me with a serious deficit on my account and no way to pay my direct debits. I am not working as I have really poor health. I assume you will realise that I have nothing and need this money transferred back to my account ASAP!!!
M J Todman

Mj
Oct 06, 2019
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Comments

  • El
      Oct 07, 2019

    Dear MyHeritage user,

    I apologize for any inconvenience this may have caused you.

    Please email me your account details (account ID number or registered email address) via elena.[protected]@myheritage.com and I will personally assist you with your request.

    I'm looking forward to hearing from you.

    Kind regards,
    Elena, MyHeritage Team

    0 Votes
  • El
      Oct 07, 2019

    Please note that my email address is 'elena.vipsupport @ myheritage.com', without the spaces before and after the symbol '@'.

    Kind regards,
    Elena, MyHeritage Team

    0 Votes

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