MyBrittanys
reviews and complaints

I placed 3 orders on MyBrittany.com and they charged $130.59 from my account. I received the first order except for 1 item (they removed it even though it’s available in their site). For the 2 remaining orders, upon seeing that they have not shipped them after 6 days, I called [protected] to ask for my order status. The lady said “WE DON’T HAVE TIME TO BABYSIT YOUR ORDERS. YOU ONLY ORDERED ADD-ONS”. Nope, I also ordered for clothes. But I ordered a lot of shoes and glasses. I mean, hello, we are talking about remaining $74.73 that they took from me and items that were not shipped. So, I asked if they are going to give my money back coz they already took it. MyBrittany said “WE DON’T HAVE TIME TO BABYSIT YOUR ORDERS. WE ARE TOO BUSY”. Seriously, granted that I didn’t immediately see their note in their website that you have to order the clothes before you can order add-ons, the fact remains that I ordered clothes, shoes, and glasses in the 3 orders and their website allowed me to place the orders and they charged my account accordingly. How rude of them to say “WE DON’T HAVE TIME TO BABYSIT YOUR ORDERS. WE ARE TOO BUSY” instead of at least letting me know what’s wrong and to tell me that they will just cancel my orders. So guys, if your orders are just $130+, this company is RUDE —-. I’ll follow up to take my money back coz they’re fast in taking your money even though they have no intention of shipping your items. Don’t make your kids expect for items from this company until you receive them already.

Just got my order from this company. I ordered some Wellie Wisher Doll Clothes 'cause we couldn't find 'em anywhere at Christmas. But then I googled this company on Monday and placed an order with my daughter on Wednesday. And guess what? She got it today and was so dang thrilled! They even set her items all fancy-like in gift boxes. Ain't that somethin'?

I gotta say, I'd definitely order from them again. They really came through for us when we needed it.

I placed an order on MyBrittanys website back in early November, and boy, it's been over a month now and still no sign of my shipment. I've been trying to get in touch with them, leaving messages and sending emails, but it's like talking to a brick wall. They never bothered to provide me with a tracking number, which is a basic thing, right? I mean, how am I supposed to know where my package is?

I was getting really frustrated with their lack of communication, so I finally decided to take matters into my own hands. I told them that if they didn't sort this out, I would have to get my credit card company involved and reverse the charge. And guess what? Only then did they bother to respond and tell me that they're processing a refund. It's like they were waiting for me to threaten them before taking any action.

Now, I'm not holding my breath for this refund to actually come through. I mean, they've already proven to be unreliable, so who knows if they'll actually follow through with it? It's a waiting game now, and I'm not feeling very optimistic about it.

Overall, my experience with MyBrittanys has been a major disappointment. Their lack of communication and failure to provide a tracking number is simply unacceptable. I just hope that other customers don't have to go through the same ordeal. It's a shame because I was really looking forward to receiving my order, but now I'm left feeling frustrated and let down.

So, I recently bought a bunch of American Girl doll clothes from MyBrittanys for my granddaughters. Spent almost 80 bucks on 'em, you know? But man, oh man, was I disappointed with their service. When I asked why the items hadn't arrived yet, they just said it was because of their inventory. No apology or anything, just a simple explanation. And let me tell ya, the emails I got from them were super rude. Like, seriously, they had no idea how to treat a customer. It was a big fat minus in my book, let me tell ya. They really need to learn a thing or two about customer service.

So, I decided to buy a couple of outfits from MyBrittanys. I was all excited and stuff, you know? I paid the money and they said it was shipped. But then, I didn't hear anything from them for like two whole weeks. I was getting kinda worried, you know? So, I sent them an email and messaged them on their site, but still no response. I was like, "What's going on, guys?"

Finally, after waiting for what felt like forever, I got an email back from them. But guess what? They said something like, "Hey, you said you didn't want this outfit." I was like, "Hold up, hold up! I never said that!" It was so frustrating, you know? And then, just five minutes later, I got another email saying my order was "refunded." What the heck, man?

But here's the thing, my order never showed up and I never got my money back. Can you believe it? I was so disappointed. Like, seriously, don't even bother ordering from this company. They're just gonna mess you up, man. Save yourself the trouble and find somewhere else to shop. Trust me on this one.

I bought 3 outfits from MyBrittanys and got free shipping 'cause I'm on a tight budget for my special project. But guess what? 2 of 'em were outta stock. Instead of sendin' me the one outfit they had in stock and givin' me the free shipping like they promised, this dude named Brandon was a real jerk to me and straight up canceled my whole order. Can you believe it? Good customer service is hard to come by these days, I tell ya. Save yourself the trouble and don't bother orderin' from this garbage company.

So, listen up folks! If you're on the hunt for some snazzy 18" doll clothes, steer clear of this site called MyBrittanys. Trust me, I made the mistake of not checking the reviews beforehand, and now I'm stuck in the same boat as a bunch of other unlucky peeps who haven't received their stuff. And get this, the only explanation we've been given is some vague mumbo jumbo about "inventory". Seriously?

I had ordered these doll clothes as part of a birthday gift, you know, to make someone's special day even more special. But instead, I'm left empty-handed and feeling pretty darn frustrated. It's not like we're living in the Stone Age, right? A simple response to my emails would have been nice. Is that too much to ask for?

If there's someone in charge, some bigwig I can complain to, you better believe I'll do it. Unless, of course, I finally get a decent reply or, better yet, the products I actually ordered. I mean, come on, it's not rocket science. Just give me what I paid for, or at least give me a valid reason for the delay. Is that too much to ask? I don't think so.

So, my fellow shoppers, take my advice and avoid this site like the plague. Don't make the same mistake I did. Save yourself the headache and find a more reliable place to get your doll clothes. Trust me, you'll thank me later.

So, I gotta tell ya about my experience with this website called MyBrittanys. I decided to place an order back in November, right? I was all excited and stuff, but then things started goin' downhill real fast.

First off, I reached out to 'em to ask how long it would take for my order to ship. But guess what? No response. Nada. Zilch. So, I thought, "Hey, maybe I'll try their Facebook page." Well, that didn't work either. Still no response. Can you believe it?

Then, outta nowhere, I find out that my order got cancelled. Just like that. No explanation or nothin'. I was pretty ticked off, so I decided to give 'em a call. And let me tell ya, the woman on the other end was just plain rude. She kept tellin' me she didn't have time for my questions. Can you believe the nerve?

She started throwin' all these excuses at me, tryin' to justify why my order got cancelled. But let me tell ya, none of 'em made any sense. And when I called her out on it, she got even ruder. She straight up told me she didn't have time for me and hung up on me. Can you believe that kind of customer service?

But wait, it gets worse. I decided to give 'em another chance and placed not one, but two more orders. And what do ya know? One of 'em got cancelled right away. Can you believe the luck? But here's the kicker - they still haven't refunded my money for that order. I even opened a PayPal claim, and it's been a whole week with no resolution. Talk about frustrating!

And guess what? My third and final order got cancelled too. And just like before, no explanation whatsoever. I gotta say, this has been the absolute worst customer service experience I've ever had. I wouldn't wish it on my worst enemy.

Honestly, it's clear as day that the woman runnin' this show is way too stressed out to handle a business like this. And takin' it out on her customers? That's just askin' for trouble. I wouldn't recommend MyBrittanys to anyone. Save yourself the headache and find another place to shop. Trust me, you'll thank me later.

If you ain't from the good ol' USA, you gotta be real careful when you wanna order stuff from this here supplier called MyBrittanys. Now, let me tell ya, I was all kinds of excited when I stumbled upon this new supplier for my doll store down under in Australia. So, on the 10th of May, I went ahead and placed an order worth a whopping $769 USD. I even shot 'em an email right away, introducing myself, givin' 'em all my business deets, and tellin' 'em to holler if there were any issues with my order.

Now, here's where things went south real quick. Them folks took a couple of days to get back to me, askin' for some ID proof and a written email statin' that I was usin' some fancy freight forwarder (which is pretty common, ya know, to save on them shipping costs). But after that, it was like they vanished into thin air. I kept askin' 'em over and over again if my order was bein' processed 'cause it was already the 4th of June and no sign of my stuff bein' shipped out. I was gettin' real worried, thinkin' I might've fallen for some scam.

Finally, after a whole lotta desperate emails beggin' for an update, they finally got back to me. But let me tell ya, their response was about as clear as mud. They had the nerve to ask me why I used two different addresses, when I hadn't done no such thing! Can you believe it? I was fumin' mad, I tell ya. This whole experience with their customer service was just plain awful. I've been dealin' with Sophia's Dolls Clothes and American Fashion World for years, and never had no issues like this. This company, I tell ya, they're a real pain in the you-know-what. So, y'all better watch out and steer clear of 'em!

I ordered some clothing for a 14.5 inch doll from MyBrittanys for $44. It was supposed to be a gift for a little girl who's going through a tough time. According to your company and the post office, the package was delivered. However, I haven't received the items yet. When I called your office, the person I spoke to didn't seem to care much about the situation. She kept telling me to call the post office and said there was nothing she could do. She mentioned that she wasn't responsible for shipping products without getting paid. I understand that, but she didn't even ask about the details of my order or my order number. She had a "not my problem" attitude. It was very unprofessional, especially when there was a guy in the background making comments about the call. I didn't argue or raise my voice. I was very polite and said, "I understand, Ok thank you." A little compassion and good customer service would have made a big difference. Because of the poor customer service I received, I don't think I'll be purchasing anything from your company. It's not because I wanted something for free, but because of the way I was treated. You also didn't respond to my email or message through PayPal. The package is somewhere in transit, but there's no proof that it was actually delivered. There's no picture showing the delivery either. The post office is also at fault here. It's your responsibility to ensure that the product reaches me since I paid you, not the post office. I should have checked the reviews before making a purchase. It's a shame because I really wanted these items. However, I've changed my perspective now. Why should I have to pay for something I didn't receive?

This company is like, the worst ever. Seriously, don't even bother with them. The stuff they show on their website is like, totally different from what you actually get. And don't even get me started on their customer service. It's a total joke! They straight up make fun of you, can you believe that? It's so ridiculous!

Let's talk about the clothes they claim are for those Wellie Wishers dolls. First of all, they're like, impossible to put on. The clothes don't stretch at all, and the dolls' arms don't even bend. So you gotta be super careful when you're trying to dress them up, or else you'll end up breaking something. And let me tell you, no kid can do it on their own. So get ready to change all the doll outfits yourself, or be prepared to buy a whole new doll when their arm inevitably gets ripped off. It's a total nightmare, I'm telling you.

Oh, and by the way, check out this "pig" they sent me. When I told them it didn't look like a pig, they acted all clueless and stuff. I even attached a photo of the pig from their website, and it's like, a completely different pig! Can you believe that? They're so shady.

And here's another thing that really ticked me off. The outfits they show in the pictures come with shoes, right? Well, guess what? Nowhere in the description does it say that the shoes aren't included. I called them out on it, saying it was misleading, and you know what they said? They told me to "read." Can you believe the nerve? I looked everywhere, and there was no mention of the shoes not being included in the listing for the one I bought. But then I saw it on another listing for the same outfit, but in a different size. Like, what the heck?

Their attitude was just the worst. They were so rude and condescending. Most companies would be all apologetic and stuff when there's an issue, but not these guys. Nope, they just mocked me on their Instagram story. Can you believe that? I even added some photos of the listing to show that it doesn't say anything about the shoes not being included. But instead of taking it seriously, they just laughed at me. It's so frustrating!

Oh, and get this. When you try to leave a product review on their website, it says "pending approval." But guess what? They never approve any negative reviews. Like, seriously? That just shows how sketchy this company is. They're trying to hide all the bad stuff and only show the good. It's so not cool.

So yeah, stay away from these guys. They're a total nightmare to deal with.

Same thing happened to me. I never heard back from them. I bought some doll stuff from MyBrittanys in 2019. They took my money in October 2019, but I still haven't received the doll stuff at my place. I tried calling them, leaving emails, and all that, but they never replied back. It's really frustrating, you know?

This company, man, let me tell you, it's a total joke. So, get this, I placed an order with them way back on December 14, 2019, and guess what? I still haven't gotten my stuff. Can you believe it? Like, seriously, they totally messed up my whole Christmas gift plan, you know? And to top it all off, they just straight-up kept my money and haven't even bothered to respond to any of my attempts to reach out to them. I've left them messages, man, but it's like they don't even care. It's like they're just ignoring me, you know? It's so frustrating, I can't even tell you. I mean, who does that? Who takes someone's money and then just ghosts them? It's messed up, dude. So, yeah, I wouldn't recommend this company to anyone. They're a total letdown, and I'm still waiting for my stuff.