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MultiChoice Africa / DSTV
MultiChoice Africa / DSTV Customer Service Phone, Email, Contacts

MultiChoice Africa / DSTV
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www.multichoice.co.za
www.multichoice.co.za

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1.1 2289 Reviews

MultiChoice Africa / DSTV Complaints Summary

50 Resolved
2239 Unresolved
Our verdict: If considering services from MultiChoice Africa / DSTV with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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MultiChoice Africa / DSTV reviews & complaints 2289

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M
10:32 am EDT

MultiChoice Africa / DSTV service

Good day [protected]

This email is to express my dissatisfactions with multichoice

I deactivated my service for the last 6 months or so, due to service

When I decide to activate my account again, I see nothing has changed, I call countless times and your systems are always off-line, I have to try every 30 minutes

On the 2nd October I activated my account with the hope that service will be better, I was told by one of your agents to pay R398, only for my service to be de-activated again

I was requested again to pay an amount of R756, because my service was de-activated again, which I paid, I called again on the 9th and asked one of your agents why am I paying so much money in one month to activate my services again
The only explanation was that I have 2 decoders, I advised the lady that the before I deactivated my account which was in 2018, I requested multichoice to deactivate my hold account as it is no longer in use and my insurance as well to be cancelled

Now I paid for 2 DSTV, and again on the 20th I am expected to pay R1088, this is day light robbery, I requested a refund of MY Money and I was told I would receive a call from accounts with-in 24hrs, which never happened

I called again on the 10th, I had to call 3 times, to now again explain to the lady that I had lodged a complaint and was told I would be called within 24hrs, which never happened, I requested an email address for Complaints and the lady said there is only a number to dial, there is no available email address for complaints, when I dialed the number that I was given, the lady advised that my complaint was only logged on the 10th and only then was I provided with this email address

Can I have this matter looked into and resolved today, as this as been dragging on for over a week now

Masego Makadu
[protected]

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6:44 am EDT
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MultiChoice Africa / DSTV service complaint

I have been an access subscriber and have paid R105.00 until end July. On 20th Sept I paid an amount of R101.93 which I was informed that it was due, when I contacted multichoice to report that none of the channels are connected I was informed to pay an additional amount of R85.00 which I paid on the same day but channels were still not activated.

After numerous calls made to multichoice I was told to take my decoder to the nearest multichoice, before I could even do that, on the 7 Octeber 2019 I received sms notification that my dstv has been stopped and have to pay a reconnection of R256.61. I am currently stuck with my R186.93 gone down the drain, completed cannot watch even SABC channels, this is frustrating and will appreciate if it can be resolve with urgency it deserves.

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6:23 am EDT

MultiChoice Africa / DSTV getting hold of the right person to resolve my query regarding the dstv select package

Good day.
I am extremely annoyed and concerned about the lack in service, poor communication, as well as the inability and lack of competence to solve my query.
I have phoned DSTV at least 8 to 10 times in the past month, trying to get hold of a competent person to assist me and resolve this issue.
I spoke to Siphewe last who actually seemed to do some effort with this, but he hasn't been communicating with me for the past week, still leaving the issue unresolved.
I literally don't know what else I should do in order for DSTV to help and address my queries as a customer.
I'm asking that the manager of the customer service call centre makes contact to me as a matter of urgency in order to solve this. Currently this issue is only taking up my time and money with extremely long and frustrating phone calls.
I expect an answer to this in the next two days.

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5:40 am EDT

MultiChoice Africa / DSTV cancellation of service

I had a 24 months Contract with DSTV which ended on 24/08/2019. I contacted Dstv in the beginning of September to Cancel any further subscriptions as well as the insurance for the decoder. I spend an hour on a call making sure they cancel the subscription. I even phoned back a week later to confirm cancellation. I have been charged another month and they say service are still not cancelled and will take another month. If my service do not get cancelled immediately and October's subscription are refunded I will take this matter up with the consumer council, as I have spend over two hours of phone calls trying to cancel a service, and I did not agree upon a continuance of this contract.

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5:17 am EDT

MultiChoice Africa / DSTV unhappy client - incorrectly billed

I have been paying R299 subscription for some time. On the 4th September i paid my R299 subscription and on the 7th September i received an sms that my R299 subscription has come to an end and that i could take up the ofolling options:
R399 or R369 ofr 12 months or R359 for 24 months. I was to sms back with my choice. I chose the R359 for 24 months.
On the 4th October i paid my subscription of R359. On the 9th October my subscription was disconnect and was advised i still need to pay R190.
I called DSTV on the 9th to resolve the matter and was told i need to speak to the accounts department.
I then went into DSTV on the 9th October @ 13h37 using ticket no 4582. I explained the matter to the consultant. She reconnected my subscription and provided me with a Reference no: 2415483. All was well!
Today 14th R190.
Again i called into the call center and was advised that there is no record of me calling into the call centre ot walking in for assistance, even thou i provided the above ticket and reference numbers.
I was placed on hold and then disconnected. I have tried several more times this morning to call and have received no assistance.

I am not happy, I am out of pocket R359 and have no tv to watch.

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7:07 am EDT

MultiChoice Africa / DSTV service

My name is Victor Hlatshwayo, my ID NO is [protected], i have been a loyal client for Multi choice for years.I have been using compact package for the past months(R399 premium) but every time i pay my premium, the balance at the till point would indicate that my previous decoder(Compact plus) is also active and therefore i would have to pay for both.This would incoveniently force me to call the DSTV call centre every month and explained to the varoius call centres operators that i am only using compact package and constantly urged them to close the other package.

Last week i spoke to the other call centre operator regarding this confusion after i had a recieved an sms from Multi choice notifying me that my service is being paused.I explained to her that i have paid the R399 like i have been doing every and she assured me that she would close down the other package and would send communication to finance.

T o the shock of my life i woke up this morning(13-10-2019)and to find out that my service has been paused, again i used my own airtime like i have been using for the months and called Multi choice and i was told after spending over 30minutes on the call that on the 1st of September my package was changed to Compact plus without my consent and i need to pay the outstanding balance of R241, this is after i had paid my normal R399 premium.I explained to the call centre operator that i did not authorise any change of package and therefore i cannot be held liable.She said unfortunately is unable to reconnect me without the finance approval.

I am writing this email on the Sunday afternoon having being cut off a service i paid of, as a family we watch tv almost the entire day as a family but because of the Multi choice incompetence and inefficient, we as a family are sufferring.

I need the following feedback from Multi by tomorrow 12pm:

1. Who authorise the change over from Compact to Compact plus?
2. I need to be compensated by Multi choice for the service deprived for the entire
Sunday and the emotional trauma the entire situation has caused to our family.

Failure to to provide me with an appropriate feedback, i will be left with no choice but to consult and seek the intervention of my lawyers and Ombusdman.

Regards
Victor Hlatshwayo
Cell: [protected]

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10:42 am EDT

MultiChoice Africa / DSTV dstv is taking away 3 of the best channels which my husband and I watch the most.

DSTV is cancelling 3 of my family's most favorite channels, and then lied about why. I want to cancel my subscription until DSTV can treat their loyal customers with good faith and return our programs. I will phone the call centre to do the cancellation, I just want to tell you. DSTV needs their customers, and can't continue treating us whichever way they want.

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4:12 am EDT
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MultiChoice Africa / DSTV incompetent agents

At 8:54am I called MultiChoice Johannesburg call centre seeking help with my PVR connection, was put through to an Agent named Cindy, gave her all the details she required as she tried to resolve the matter, she put me on hold for about 17-20 min because the matter required to be dealt with at the manager's desk. I was patient really because I wanted my account to be fixed. She then returns to put me on hold again for I don't know how long only to tell me that i need to go to the nearest MultiChoice centre and ask them why my pvr is not connecting, oh whilst we at she deleted my JOOX account aswell. So I ask, how is the nearest centre going to help me if head office can't?I then ask to speak the manager cause now my Dstv is on Chanel 100 my pvr is not working my JOOX is off on a Saturday that i was planning to stay in the house and catch up on all my programs. Cindy decides to put on hold to get the manager and a couple of minutes later my call got cut!

Why does MultiChoice employ such people that have no clue what their duties are at the center. My understanding is that Cindy had no idea what she was doing and could not refer me to the next agent.

Immediately after I spoke to Kgomotso who resolved the matter for me in less than 10min. If I had listened to Cindy I would have had a bad Saturday trying to fix a 10min error.

Thank you Kgomotso, as for Cindy please take her back for Training she is not ready for teqnical calls.

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1:13 am EDT
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MultiChoice Africa / DSTV series that have not returned in over a year now

I am complaining about many series that we have been watchin over the years that have not returned to Dstv compact or compact plus:

BLue bloods,
NCIS Los Angeles,
Chicago PD,
Fire, Med,
Madam Secretary,
The Good Fight,
The Good Doctor,
Greys Anatomy

All these keep returning to premium what is going on. Premium viewers are already 2 seasons ahead of us.
Must we cancel our subscriptions and move to showmax.

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2:14 pm EDT

MultiChoice Africa / DSTV unauthorized debit order

I had paid my account and an authorized debit order was issued plus now I have to wait a total of 14 days to get my monies returned to me. Plus there is responsibility for this mess up being taken by dstv and their customer service . To them my financial situation is not a concern and they expect me to wait so long for a refund.

This is the content of the email that I had forwarded to dstv :

Good day

I'm a very unhappy client of dstv, whose payments has always been made on time by debit order on the 26th of every month . For some reason in September 2019 the debit did not go out and I contacted dstv and was informed that I was to be debit in the excess of R1400 which to me was not my installment and I told them I'll make my normal payment and was told to pay R904 which I did.

I phoned back informed them of my payment and was informed that no debit will be taken out until the 26th of October 2019.

On the 06/10/2019 and amount of 1384.16 was deducted from my account and I contacted dstv and was told I need to phone in 5 days for my monies which I find ridiculous because you'll are not entitled to that monies . I can easily go to the bank and reserve the payment but why should I effect my record rating.

I'll attached my correspondence with your company and the hassle of getting my money back.

Today I phoned the Durban contact center( ref [protected]-i127) and was informed that I must wait 7 working days from today (11/10/19) for my monies.

Firstly it was not my fault my debit did not go through and secondly why should I be informed that i shouldn't of made the payment of the debit order was going to come out either way.

I have been a staunch supporter of dstv when people are telling me to cancel my subscription and they way I have been treated it gives me food for thought that loyal customers are the ones who are getting screwed in the end whilst dstv takes no responsibility for their mess ups

Regards
Tyrone Naidoo
[protected]

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1:05 pm EDT
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MultiChoice Africa / DSTV dstv

I am very discussed with dstv and the call center. They are very quick to switch off your dish, but take very long to switch it back on. Calling them and down grading my package to R269 on the 30th September 2019 and on the same day make a payment. But on the 11th September they switched it off. Sending me a sms saying that I need to pay R314. Called the centre waiting very long, finely getting through to someone and the airtime runs out. Call again waiting long again on the line just to get through to someone that tells me her system is off and she can't help me. What do you do because dstv don't reimburse your money for the days that the dish is off. When they are at fault

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12:35 pm EDT
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MultiChoice Africa / DSTV payment

I have made payment for Multichoice on the 01 October 2019 with EFT and my due date for payment is 02 October, and send a proof of payment same time after making that payment. On the 04 October i receive an SMS that says did not pay and after received that SMS i send a proof of payment to this mail address: proofofpayment@dstv.com

And the 05 October i received another SMS that i did not paid, i call customer care line and explain to the lady that was helping me, she give me this email address: Ludwe.sondara@multichoice.co.za to send proof of payment to that email. i did send. but nothing happened, my service is disconnected and today i call multichoice again and explain and the call centre agent ask me to send proof i did send and call back again and the other call centre agent ask me to send it again i did send, and nothing happened and call back again and same history.

Please assist cause i have made a payment of R570.
My Johannah Mabunda
reference: [protected]

can you please ask Ludwe Sondara to check my email that they ask me to send to that email address.

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6:48 am EDT

MultiChoice Africa / DSTV billing

This year ive applied for price lock option for 499 a month which has been debiting fine until Sept. 28/9 Aug my services were disconnected due to unpaid however i pay via debit order and it had not debited yet. I then enquired and was told it was an error which will be rectified immediately. 1 Sep a debit order for r705 went off instead of r499 and when i enquired i was told a reversal will be done within 24 hours. It has been months now and im still not getting any resolution. I email and no response, i call and get told 48 hrs response or price lock dept is uncontactable or they just cut my call. All in all the list of excuses I get is endless. Till date i have not gotten any assistance whatsoeva. So my 2nd last resort is to lodge yet another complaint with the hope of getting feedback.

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1:44 am EDT

MultiChoice Africa / DSTV billing and customer service

Good Day,

I am extremely frustrated with Multichoice/DStV. I am on the price lock plan which is R749 per month. The last 2 months they have charged me R899. I have called countless times and spent hours on the call, spoken to several different managers including a senior manager named Sanjay who promised to call me back and follow up on my query 27th September. Still I await any feedback and again 2 October they overcharged me. Everytime I call I'm told they can't do anything and have escalated my query to the finance team. Yet my query is not being resolved. This is really stressful. Dstv is in breach of the contractual agreement we had for the price lock plan. If I was the one paying less than I'm supposed to, they would switch off my dstv but now that they owe me I need to be patient and wait months for them to resolve a issue on their end!

I'm NOT okay with this. I want my money back! In addition the customer service is putrid!

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9:41 am EDT

MultiChoice Africa / DSTV multichoice

Very unhappy with the service I receive from multichoice. They disconnected my dish and it was due to them not debiting my account. I have been calling them and they put me on hold for over 15min then drop the phone. They promise to call me back but it never happens. They don't send me my statements when I request it and do as they please on my account. Very unhappy with the service I receive

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4:16 am EDT
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MultiChoice Africa / DSTV multichoice/dstv

My cycle is the 21th of every month and I had paid you my money but now you choose to disconnect my account. Why? Because you are highly unscrupulous with highly incompetent employees who are highly trained liars. They can see what is happening in my account but they simply tell me that they offline and if you phone again the next person answering the phone will not conform that story. They see that I am not supposed to be disconnected but because your doggy system had decided what it had decided and they cannot assist me so they must keep lying to me about their system being offline.

One lady confirm that my account is not supposed to be blocked and said she will escalate the matter to her supervisor of which I doubt they is such a person in that call centre. You are doing this to me because you know very well that I don't have the financial back up to take you to Court.

Your manipulative system will win because I am the Son of the Gardner. Just open my account. That all am asking for which is so difficult because you know that a Black man does have the financial muscle to take you to Court.

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9:32 am EDT
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MultiChoice Africa / DSTV appalling service from dstv since 19 aug 2019 to date

Good Day,

I have been experiencing issues with DSTV since the 19th Aug 2019. First i had an outstanding amount of money due to Multichoice, i was advised to pay R700 for my service to be connected again which i did and still it wasn't. I then called in and was advised to pay R100 for my service to be reconnected which i did and then nothing was done until i called in again. I was then advised to make the following payments as per below which i did (see attached image)

After making all these payments i was still experiencing and E102-29 error that not a single person could assist with as they advised that i need to pay R128 because the previous agent i spoke to didn't activate my PVR Service (which was utter rubbish because i was using my PVR Functionality). Today i spoke to Thobisile Nyawo at 13:13pm until 14:08pm and after she "cleared" the E102-29 error i got an E48-32 error.

I am so tired of having to call DSTV every other day with errors I'm experiencing, having my issues escalated and absolutely NOTHING is being done about this no matter how many times I escalate an issue. When you ask to speak to a Team Leader, Supervisor or Manager they are always in meeting and one cant be assisted.

I am honestly thinking very strongly of cancelling the poor service as this is totally unacceptable and unprofessional.

I HAVE HAD ENOUGH!

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7:09 am EDT
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MultiChoice Africa / DSTV unethical behaviour, scams, ripoffs and lies

Good Day, This is my complaint.
i want to stand by my statement above, unless you prove me wrong. My latest ref no is.. [protected]- i245... this is the 3rd reference number i have received from you. Your staff is either incompetent or clueless. i was promised a discounted package but it never materialize. I was told on one occasion that the matter is resolved and the account will be adjusted accordingly but nothing happened.

On 2019-10-08 i did speak to one of your supervisors namely Sudhir, during our conversation the call was cut off. if he was really keen on resolving my issue he would have reverted back to me.

my full story and history of my complaint is on your system, ref no above. it will also be appreciated if you can provide me with an email address of your CEO

ID [protected] Cell [protected]/ [protected]

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5:38 am EDT
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MultiChoice Africa / DSTV unfairly disconnected

I paid my Monthly subscription, 2 days later got disconnected. In 2 weeks i had to call the call centre 6 times to be reconnected. I am using DSTV Compact plus monthly R385 in these 2 weeks my account was suddenly in arrears with R465. Yet I paid. Now its the 6 time they cant reconnect me anymore nor explain whats is happening on my account. Clear rip off cause I already see in a month my balance will be R1000 yet I am only on Compact plus. They cant even explain how this got here. Now i cant get reconnected. very unprofessional staff, hang up on me and dont want to solve the problem.

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3:56 am EDT
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MultiChoice Africa / DSTV dstv billing

Oct 2018 I instructed dstv to activate services for 1 month. The calls as recorded and instruction was given to cancel in Nov 2018 on billing date. Not done. Now, DSTV want to hold me responsible for their mistake made (all calls recorded, asked for recordings, dstv not prepared to forward to me). Instructed then in Nov again to cancel. Again not done. Had to cancel debietorder manually. Now, no one take responsibility and 1 person transfer to the next. No department want to help. Was on 1 call of over 30 minutes. Told call billing. They do not answer their phone.

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MultiChoice Africa / DSTV In-depth Review

Overview:

MultiChoice Africa, the parent company of DSTV, is a leading provider of satellite television services in Africa. With a rich company background and extensive experience in the industry, they offer a wide range of services to cater to their target market.

Pricing and Packages:

MultiChoice Africa provides various subscription options to suit different needs and budgets. Their pricing structure is competitive, offering value for money with a range of packages to choose from.

Channel Selection:

With a diverse selection of channels, MultiChoice Africa offers a wide variety of local and international content. They also provide exclusive programming, ensuring a unique viewing experience for their customers.

Technology and Equipment:

MultiChoice Africa offers different set-top box options, including HD and Ultra HD capabilities. Their user-friendly interface makes it easy for customers to navigate and enjoy their viewing experience.

Customer Service:

MultiChoice Africa prioritizes accessibility and support channels for their customers. They strive to provide prompt response times and effective resolution of any issues that may arise.

Installation and Setup:

The installation process provided by MultiChoice Africa is seamless and hassle-free. They provide all the necessary equipment and ensure a user-friendly setup for their customers.

Reliability and Signal Quality:

MultiChoice Africa ensures strong signal strength and stability for uninterrupted viewing. While weather conditions may impact the signal, they strive to minimize downtime and outages.

Additional Features:

In addition to their regular programming, MultiChoice Africa offers catch-up and on-demand services, as well as interactive TV features. They also provide mobile and online streaming options for added convenience.

User Experience:

MultiChoice Africa focuses on providing a seamless user experience with easy navigation and a user-friendly interface. Their remote control functionality and personalization options enhance the viewing experience.

Competitor Comparison:

When compared to other service providers, MultiChoice Africa has its strengths and weaknesses. However, their unique selling points set them apart and make them a preferred choice for many customers.

Overall Satisfaction:

User reviews and ratings reflect the overall customer satisfaction with MultiChoice Africa. The majority of customers are highly satisfied and would recommend their services to others.

Conclusion:

In summary, MultiChoice Africa / DSTV offers a comprehensive satellite television service with a wide range of channels, competitive pricing, and excellent customer support. While there is room for improvement, their overall service and user experience make them a top choice for viewers in Africa.

How to file a complaint about MultiChoice Africa / DSTV?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MultiChoice Africa / DSTV. Make it specific and clear, for example, "Billing Error on DSTV Subscription."

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The nature of the problem with your MultiChoice Africa / DSTV service or product.
  • Any relevant dates and times when the issue occurred.
  • Details of any transactions, including subscription plans, payments, or refunds, and how they were affected by the issue.
  • Steps you have taken to resolve the problem, including any communication with MultiChoice Africa / DSTV customer service.
  • The company's response to your attempts to resolve the issue, if applicable.
  • The personal impact of the issue, such as inconvenience, financial loss, or disruption of service.

Be as detailed as possible to give a clear understanding of the situation and why it is problematic.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. Do not include sensitive personal information like your ID number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from MultiChoice Africa / DSTV, such as a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Be prepared to engage with any replies from MultiChoice Africa / DSTV or further inquiries from ComplaintsBoard.com to resolve your issue.

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Contact MultiChoice Africa / DSTV customer service

Phone numbers

+27 11 289 2222 +27 12 422 2222 More phone numbers

Website

www.multichoice.co.za

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