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MultiChoice Africa / DSTVmultichoice service is horrible

Hi, I make the payment on the 16th of September 2019 to pay my dstv as usuall, but since then I must call everyday in the morning for reconnection. This is not fair for me because I have kids and helper at home but for them to watch TV I must buy +/-R30 airtime. Today when they check on their records it shows that I call em 14x.n when I ask the call center Argent they keep on telling me about money not being allocated as yet. Really it's been 16 days today. Please I can't be struggling to watch TV while I paid money to. Can't be going like this

Ne
Oct 01, 2019

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