MultiChoice Africa / DSTV
reviews and complaints

I'm completely appalled by the level of incompetence there at Multichoice. I have been going back and forth with Multichoice trying to get assistance with no success. I have been to the store, emailed and called on several occasions because they continuously disconnect me. I have used up so much money making calls to them daily. Initially, no one could give me an explanation as to where the extra amount of money was coming from because I pay the agreed amount on time as per the contract. I have shared my bank statement by showing the payment in question because they say I have not paid in May though my bank statement shows otherwise. Now they are saying I must pay R596 but no sane person would pay knowing good and well that they did not miss a payment, they are saying I must go back to checkers to request a reprint of which I did but I was told that they are not able to reprint DStv payments.

I received a sms which stated that if I rent 2 boxoffice movies by 22 Sept 2019, I will receive a R100 debonairs pizza voucher. I had rented the 2 movies on the 21 Sept 2019 but I still did not received the voucher.

I phoned MultiChoice a few times to query the voucher, but no one seem to know about it, but yet when I queried the sms before I had rented the movies, I was told that the sms was not false and I will receive my voucher via sms after I rent the 2 movies.

Please phone me on [protected]

1. I upgraded my DSTV package on the 20th of September 2019 on the self service page and was quoted R902
2. I immediately paid R950 on the 20th of September 2019
3. I later called the call centre to enquire as to when the package will be upgraded and was told that the self service does not work and that they will upgrade it telephonically for me.
4. I informed the person that I already paid R950 although I was quoted R902 and she confirmed that the amount is R902 and that I must email proof of payment to proofofpayment@dstv.com which I immediately did.
5. She activated the premium package and all was good until I received an sms on 27 September to say that my DSTV was cut off due to non-payment despite my payment and correspondence above.
6. Payment of R950 was made on 20 September and emailed to proofofpayment@dstv.com as well as followed up with 2 phone calls and was given these email addresses to send proof of payment to dhirene.maharaj@multichoice.co.za and nompilo.mkhize@multichoice.co.za
7. When I called I was told that I still owe R56 but could not be given a reason as to why only that the SYSTEM says so. Nevertheless I paid the R56 on the 27th of September and AGAIN sent proof of payment as well as the R950 proof of payment made on 20 September AGAIN to the above addresses including help@dstv.com this time
8. Shortly after my email was sent with the proof of payment of R56, I received a call from help desk to inform me that they have received my payment and can see that I paid it ono the 20th of September and that they will not charge me a re-connection fee as they can clearly see the payment was received but not allocated to my account.
9. When I arrived home on the 27th of September I found my DSTV still disconnected.
10. I then called DSTV AGAIN on 012 422 2222 and this time I was told by a manager who eventually attempted to assist me that I now have to pay a further R72.
11. AGAIN no explanation could be given to me as to why I now owe a further R73 - NEVERTHELESS I AGAIN paid in R73 and AGAIN emailed it to all of the above email address.
12. I was told by the operator that they are not able to receive my proof of payment as it takes a while to come through.
13. The manager I spoke to promised to send me an email with a breakdown of all these amounts I have been paying over the last week. She however told me that my call and the email is not a priority to her and that she will send it when she is able to IF she is not called to a meeting. I NEVER received that email till today!
14. I now attach a statement downloaded from your site and wish for you to explain each item in detail and also why a connection fee was charged when clearly DSTV is at fault.
15. I further wish for you to explain to me why my current amount due on 30 October 2019 is R845.61 when the monthly Premium subscription is only R809
16. I spent 104.27 minutes in total on phone calls to DSTV

My account [protected] I have paid on the 1st august my service was discontinued I provided proof of payment the open, again on the 20th august I have paid again for september. On the 17 september my services were discontinued again I provided proof of payment they told me the payment was reversed I asked the bank and even provided me the bank statement they said we see we will sought out your problem between the 17th and today my service was discontinued 4 times with me calling several times for all lengthy some more than 4hrs 30 minutes being promised it will be resolved until now

I am on a PriceLock contract for R899.00pm. Nothing more! It's a breach of contract if DStv charges me more. But they have. Twice.

My September 2019 debit order was for R1236.78. R337.68 overcharged. No explanation. After 3 weeks of correspondence on Facebook Messenger, DStv refunded me R 299.13. Hence DStv still owed me R38.65.

My October 2019 debit order was for R1014.35. R115.35 overcharged. No explanation.

DStv now owes me a refund of R38.65+R115.35=R154.00.

It seems that DStv is plummetting into self-destruction. They can't get simple debit orders right. They take 3 weeks to refund. The service centre is the worst ever.

I'm on DSTV compact which is R399 but in September a payment was deducted for R1053. I queried it with an agent who said my package was upgraded in August, when i asked why the package was upgraded, i did not get a response for two days. i am still waiting for feedback.

The agent (Henry Khoza) explained that the money wont be refunded back to because i already used the services which i understand but if the package was upgraded as an error on their side, i think it is fair to say that i should receive the money back. i just need someone to tell me why the package was upgraded

Smartcard number: [protected] - End of August deduction was R1048 whilst the deduction is normally R959. I queried this on 3/9, got 1946642 as reference number, which stated that I will receive an answer within 8 working hours... No such luck, queried again on 5/9... No response... On 10/9 I phoned 021-5082222, Phumelele answered, cannot help, referred my request to manager who suggested that they refer this to H/O... Someone will phone me... No such luck again and that the reason for this complaint. Please supply feedback asap.
Deon Leibbrandt
[protected]
deon.[protected]@sanlam.co.za

I am om Price Lock since November 2018 at a fixed price of R749 with my debit order being deducted on the 20th of the month. On 17 Sept I got notification that an amount of R1 038.45 will be collected on 20 Sept (wrong amount). On 19 Sept my services were suspended due to non-payment (debit order is for 20th). After more or less an hour attempting to speak to someone at the call centre (my airtime) the agent reconnected me and said that I had to e-mail Price Lock to resolve the. I wrote an e-mail and received an automated response with no reply to date (2 October). On 24 September I received notification that my services were suspended due non-payment and I had to pay R339 to be reconnected. I once again called the call centre wasting time and money just to be informed that Price Lock has to sort it out, the agent was not willing to reconnect me this time. None of the agents that I spoke to were able to provide reference numbers as the system was "slow". Since I wanted to watch TV on a freezing day I paid the money to reconnect my DSTV. When I switched it on there was basically no shows or movies on Catch Up. After another call wasting time and money it was restored after about 4 hours vs the agent's promise of 30 - 45 minutes. I receveid a phone call on 26 September with the promise that my issues will be resolved and that a specialist will be in contact with me via email which of course has not happened to date. The commitment was that I will be reimbursed and that there will not be a recurrence of this unacceptable situation. DSTV has basically stolen from me and have not kept any promises but inconvenienced me greatly time and time again. I kept complaining on the email address provided just to hear that they have responded to an old email address I had. Really?! Why not respond to the mail that the complaint came from? My best is that Price Lock apparently does not have a number to call. I would like to be reimbursed and assured that this issue has been sorted out.

My customer number is [protected] and and taking time to write as whenever I call into the call centres I get frustrated with the incompetentcy level I have to deal with.

I have over the past 2 weeks experienced the most disgusting service from DSTV in all the companies I have ever dealt with! After 5 attempts to reconnect my account there was absolutely nothing the customer services could do except advise that I must pay astronomical amounts, reconnection fees and a bouquet fee that has nothing to offer besides sports.

I made use of the WhatsApp service you have to offer(which is absolutely brilliant) and upgraded my decoder to the premium bouquet(which had a prorate of R260) on Saturday the 21st for the rugby and the morning of the 26th September was disconnected, I intern completed a payment of R295 and called your call centre to find out why my amount due was R1342.98 (unauthorised). The person that dealt with me could not explain and I called the following day again to find out why this amount was due.

After another frustrating call I eventually requested to speak to a manger on duty on Friday the 27th at 17:10 to assist and requested that he try and assist so I left my contact details with that individual and he up until this point has neglected to make any contact to assist!

I called this afternoon and chatted with a Damian Ready and end up being frustrated again with the only option is that I must pay a reconnection fee(which I will gladly do) but that I need to pay the premium service bouquet as well, which as mentioned above is absolutely insane. I have requested that the bouquet be downgraded to the DSTV access bouquet and was advised that I cannot be assisted in this matter.

When ever I deal with the DSTV team there is this tendency that DSTV has the monopoly and leave customers with no other option but to pay astronomical amounts for a service that has no value besides the sports. As consumers there needs to be alternatives and choices we should make instead of staring down the barrel of a gun from companies that makes billions and give so little in return.

Hi, I make the payment on the 16th of September 2019 to pay my dstv as usuall, but since then I must call everyday in the morning for reconnection. This is not fair for me because I have kids and helper at home but for them to watch TV I must buy +/-R30 airtime. Today when they check on their records it shows that I call em 14x.n when I ask the call center Argent they keep on telling me about money not being allocated as yet. Really it's been 16 days today. Please I can't be struggling to watch TV while I paid money to. Can't be going like this

Been waiting for 4 days for the Price Lock department, who'm in this day and age does not have a contact number or call centre. They took an debit order from my account 1 year after I cancelled my Account. DSTV call centre just say sorry its not us, refer me to Price lock which does not get back to me despite 4 mails to them.

I find it as outright fraud how they manage to debit my account without any authorization, contract or agreement.

The DSTV call centre cannot even tell me teh exact date I cancelled or any other billing information, yet when I cancelled, they are the ones who assisted.

They phone me 20 times a month to extend my decoder insurance which I dont have or used in a year. But when they fraudulently debit the account they dont phone back to explain and rectify the chaos they have caused.

We were on a normal residential subscription and had credit when we transferred to price lock and we transferred the credit and was put over on debit order now after price lock expired we found that we are R1841.73 in arrears how can this be we have never been behind even when paying cash and spent over R400 trying to resolve issue with them and yet still not resolved keep getting sent back and forth and they want me to pay for their mistake

ood day, Please explain to me: Our DSTV hasn't been working for months due to a faulty eye on the satelite dish so we've downgraded so that we don't pay for something we can't use. On 5th September R50 was deducted for subscription. On the 21st Sept, we've fixed it and then upgraded to compact again on the self service portal. We've chosen the option to say PAY NOW via debit order and chose the date of the 21st (same day). DSTV have failed to do so... now I get a message that DSTV has been disconnect due to non payment. WHY wasn't the debit order send to the bank on the chosen day? Secondly why is the amount R641? Compact is only R391, we've already paid the insurance for September with the decution on the 5th, and with only 2weeks before next months debit order, then surely that amount can't be right? I'm not going to pay almost R700 for Compact which is double the amount! MC DU TOIT ([protected])

I was on the Access package for quiet a while and i wanted to upgrade to Compact on Sunday 29 Sep 2019. I called in and talked to an agent who told me to do it on my app, then it showed me i had to pay an extra R284 which was right and i made a payment of R300 immediately. When i saw my services did not change i called in again and talked to an agent who clearly didn't know what she was doing. She then told me she had to cancel my records and start over my package but instead she made my account to show as if I now owe +R700 of which no one can explain how it came about. My account now is just a mess and no one is willing to help, i paid more than what was required but they have cancelled my subscription, i can't see nothing and im losing out on the days I paid for. Yesterday I talked to an agent by the name of Joyride with Ref: [protected]-i124 and she hung up the phone on me. I'm extremely disappointed and all I want is my services to be activated since I don't owe anything.
Dstv acc: [protected]
[protected]
[protected]@gmail.com

Customer number: [protected]

DSTV called me on 25 October 2018, at ± 15:30, to explain the price lock deal to me, which was:

Free Explora 2
Free installation
Pay:
Full package - discounted to R749.00 pm for 24 months on debit order (price lock deal then).
PVR access - optional @ R90.00 pm.

I've been noticing that my debit order amounts are not consistent.

I'm wanting to know why DSTV has cancelled this price lock deal, and under whose authority, as we specifically went for this deal to avoid price increases and upgrade our decoder.

Please re-activate my PRICE LOCK service, and then let me know how much credit, if any, is still available, as I've been overcharged.

Please fix this error urgently and provide me with answers to my queries.

Second e-mail:

The agent who called me yesterday said that there is a R100.00 credit on my account. This is definitely incorrect, as I've been incorrectly debited since November 2018.

Please make the R1, 100.00 credit available to me - I should therefore not be charged for about a month and a half.

She indicated that your records are lost / files corrupted, which is why I'm confirming the amount of (at least) R1, 100.00 credit.

Please confirm, in writing, that the R1, 100.00 will be used towards my account.

Stick to the 24 hour turnaround time (or less), as indicated by the automatic reply message please.

Carlene Arendse
[protected]

This month a debit order went of my account or R1 053, despite being on Price Lock of R959 and not having rented any movies or using any additional services. When contacting your call Centre, the agent stated the billing system had changed and a certain sum is now charged in advance. This has taken place without notifying me.

Quite frankly I view this as theft, as I have signed a contract for R959 per month, and nothing further was billed for. Terms and conditions of a contract cannot change during the term of the contract, certainly not without notifying the client or getting approval for the extra sum bring debited.

I now understand why so many people have canceled their contracts with a company who has so little integrity. This practice is completely unacceptable.

I have called Multichoice on the 29th June requesting to cancel my dstv account with Multichoice, I have indicated to their assistant that I have changed residence and currently do not have a permanent place to stay therefore I requested to cancel till further notice, however their service agent that was assisting me he suggested that he will reduce the price plan to Dstv access then if I still haven't found accommodation then I can call again to cancel it completely he also then indicated that because my money for July was already due to being debited on the 1st of July what he will do he will secure the balance onto my Dstv account which I can access whenever I need to increase the price plan but to my surprise I they have continued to debit me till the beginning of this month even after that call.
I have called multichoice several times informing them about my query all they do is promise to resolve the matter and that they will listen to the telephone conversations and get back to me but they never bother to give any constructive feedback or any type of feedback even when I am the one making the phone calls.
I have notified them that I need the money because of the financial distress I am facing but it seems like they are not willing to reserve all the transaction even if they have listened to the call conversations as proof of cancellation, I am sure that they did listen because every time they make me hold the line for about 30 minutes and more their reason is that they are still listening to the calls with the finance department and promise to have it sorted but they do not do that. I have called again today (30/09/19) to remind them about the promise for reversal but again they couldn't assist me without feedback.

I have had no service from Dstv as of the 19-09-2019

i have contacted DSTV for the past few days and get the same result
" We will escalate the query and call you back"
I made a new payment for the month of October and yet this still made no difference.

I don not see how i am making payment for a service that i am not receiving.

Im infuriated with the lack of service i am receiving and if no feedback is received i will take this matter further

I am a DSTV customer number [protected], currently on a price-lock debit order agreement which started around december 2017, and all along, they have been deducting R549 monthly, since December 2017 to 27 August last month.

To my surprise, on the 27th of September, they went ahead to deduct R1537.29 without my consent and without any notification. This has affected my finances and has also affected me psychologically. Upon contacting Multichoice, the only explanation i got, was that according to their records, I am connected to 2 devices.This sounds strange because if it was so, they could have sorted it out long ago, before allowing me to join the price lock debit order.

I feel robbed and also feel that my rights as a consumer, in terms of Consumer protection Act, have been violated.

For the past 20 months, they have been deducting one fixed amount of R549 and all of a sudden this September, they went on to deduct R1537.29, is this fair and legal?

My call reference today is [protected]-c2.

Esau Mpila---[protected].

Hi there my dstv account no 412 62997 . Please advice me why has a my account being with R1019.55 as have not rented anything in this last month and the previous amount R785? Regards Benica

DStv
Hi Benica Our team will be with you in a few minutes. Can't wait? Send us a message on WhatsApp: 0600603788
8:45 AM

DStv
Hi Benica, we apologize for the confusion, there have been system upgrades and that may have affected your billing but we assure you that won't be issue going forward, we are aware that there was an overcharge of R 120.55 on your account. Do you want the funds to be refunded or reversed into your DStv account as credit?
Benica
Hi there, I want it to be paid back to my bank account since I need to pay something else with that money asap
Please take note that the overcharge amount is R269.55 as i only pay R750 debit per month

DStv
You are on the R 899 Price Lock Plan.
Benica
This is not right. I have no new contract with a decoder. Just check the past few months payment on my account
9:57 AM
Benica
Can you please advise me when this correction will be made'?

DStv
You've been billed for R 899 Price Lock plan. You can also make use of our self-service platforms so you can always know what's happening on your account. DStv NOW App: https://www.dstv.co.za/app/ or website: https://www.dstv.co.za/self-service/ or Whatsapp number 060 060 3788.
Benica
Thank you it seem like you dont understand you put a contract that I have no knowlege and now you cant back my money . I will the complaint to hello Peter. Please privide your name and a ref number for this case
Please email me proof that am on this contract to [protected]@usaf.ac.za and from which date?
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Conversation with DStv. Updated Today by You: Please email me proof that am on this contract to [protected]@usaf.ac.za and from which date?