MultiChoice Africa / DSTVhorrible customer service

I was on the Access package for quiet a while and i wanted to upgrade to Compact on Sunday 29 Sep 2019. I called in and talked to an agent who told me to do it on my app, then it showed me i had to pay an extra R284 which was right and i made a payment of R300 immediately. When i saw my services did not change i called in again and talked to an agent who clearly didn't know what she was doing. She then told me she had to cancel my records and start over my package but instead she made my account to show as if I now owe +R700 of which no one can explain how it came about. My account now is just a mess and no one is willing to help, i paid more than what was required but they have cancelled my subscription, i can't see nothing and im losing out on the days I paid for. Yesterday I talked to an agent by the name of Joyride with Ref: [protected]-i124 and she hung up the phone on me. I'm extremely disappointed and all I want is my services to be activated since I don't owe anything.
Dstv acc: [protected]

Oct 01, 2019

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