MultiChoice Africa / DSTVdstv billing

Oct 2018 I instructed dstv to activate services for 1 month. The calls as recorded and instruction was given to cancel in Nov 2018 on billing date. Not done. Now, DSTV want to hold me responsible for their mistake made (all calls recorded, asked for recordings, dstv not prepared to forward to me). Instructed then in Nov again to cancel. Again not done. Had to cancel debietorder manually. Now, no one take responsibility and 1 person transfer to the next. No department want to help. Was on 1 call of over 30 minutes. Told call billing. They do not answer their phone.

Oct 09, 2019

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