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MultiChoice Africa / DSTV
MultiChoice Africa / DSTV Customer Service Phone, Email, Contacts

MultiChoice Africa / DSTV
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www.multichoice.co.za
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1.1 2289 Reviews

MultiChoice Africa / DSTV Complaints Summary

50 Resolved
2239 Unresolved
Our verdict: If considering services from MultiChoice Africa / DSTV with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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MultiChoice Africa / DSTV reviews & complaints 2289

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Newest MultiChoice Africa / DSTV reviews & complaints

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9:34 am EDT
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MultiChoice Africa / DSTV suspension of account

06 October 2017
[protected]
please I would like to suspend my account due to a fault in my decoder.
when I on my decoder both red, yellow and the green light will come on after which only the yellow will come on later the red then the green.
After that the only thing you will be seeing is SCANNING IN PROGRESS and below it is searching for signal, no channels will be seen on the screen only searching for signal.

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11:29 am EDT
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MultiChoice Africa / DSTV price lock package billing

At the beginning of Oktober is saw that mylti choice deducted R2700 from my account with debit order. I phoned on tbe 03/10 and the person at customer service said that they would elevate my request and some will phone me back. On the 10/10 I phoned customer servic again just to be told there is no news yet and that they will elevate it again. Its nou the 15th of oktober and no one have phoned me back yet. I realy tried to explain to the people at customer service that i could not afford that amount to be deducted out ofy acount. But it seems that multi choice do not care about things like that...

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3:12 am EDT

MultiChoice Africa / DSTV incorrect billing

On the [protected]:57:14 PM I paid R400 my viewing subscription then seconds later the money I paid was instead allocated to Contract Insurance, which normally costs R20 a month, but only this time around multichoice decided they'll charge R420 only for contract insurance.

I spoke to 3 consultants who all told me that it's a 12 month payment for Insurance.

I don't need to pay insurance in advance so I requested for the amount to be allocated for my viewing subscription.

Today [protected]) this has not been done and my Subscription is suspended due to non-payment and re-connection fees will be charged as well. Multichoice please allocate the money properly.

I cannot pay any other amounts before they fix my problem.

Martin T.
Customer#: [protected]

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8:37 am EDT
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MultiChoice Africa / DSTV programme you removed

Hi there

You have showed a programme every afternoon at 14:30 on channel 124 - e! News: daily pop

I loved it!
Now everyday there is only the regular e! News in that show's place..
Please put the daily pop back on the channel, it was the highlight of my day! Please!

Also.. On channel 103.. Please bring back all the real housewives franchises!
Love that shows. There is a lot of them already in america on tv but still not here yet.
The real housewives of orange county,
The real housewives of dallas etc...

Anel vd merwe

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2:58 am EDT
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MultiChoice Africa / DSTV payments not received, disconecting of service.

My problem started by purchasing my explore.
The exosphere were purchased in the month of August 2017.
August 17 the service were disconnected 3x.I Went to the Linwood branch.After many explanations multichoice claimed that there were payments short.I Have submitted bank statements(by the way it cost me money to request.)and my services were reinstated.The very next month the same old [censor].Again statements were submitted.Twice my viewing were suspended..Then I got gatvol and went to Randburg branch.After I was treated like an criminal...pay your dstv and it wount be suspended attitude.After an moerse fight my service were re-instated.

What happens on 14th of October 2017 my FFFF viewing were suspended again. Send my proof of payment to [protected]@dstv.com on the 12th But still my service were suspended.
This is just an sign of monopoly arrogance and don't feel a [censor] for there customers.Suppose this complaint will be ignored as well as.

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11:31 pm EDT
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MultiChoice Africa / DSTV catch up - sport

The Sports Catch - up service is non existant. With all the sport taking place at the moment the catch up is pathetic.
It doesnt even make one page. You a show a few unknown events and ignore the World Cup Qualifiers, the F! paractice, qualifying and the main race. You ignore La Liga, The China Tennis, there is no MOTO GT, etc etc, There should be fresh sport every day, no FAF du Plessis,
Whoever compiles this service should be moved somewhere else.

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3:12 am EDT
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MultiChoice Africa / DSTV extra view

I'm fedup, every time we experiance a powerdip then I must phone the control center to fix my Exstra view signal @ it will show "waiting for communication from primary decoder"
I'm paying a lot of money every month for DSTV. Now my cell phone bill is almost the same than my DSTV rental, becuase it takes a long time for the control centreto pick up the phone.
If you can not fix this problem right now then I will be forced to stop using DSTV and get evidence from my cell phone provider and put this in huisgenoot and the newspaper. This is unfair for anyone to pay for a service like this.I also believe that there are more people with the some problem and that all of them must start standing together and put a stop to bad service.
Account Number: [protected]
Cell no: [protected]

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7:10 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
MultiChoice Africa / DSTV has left an official reply on this complaint.

MultiChoice Africa / DSTV billing

I was called by a credit consultant in July stating that my account is in arrears by R362, I havnt had DSTV services since halfway through March as i have not paid for my premium subscription, my understanding is that I will pay the reconnection fee when I need the service again, I called dstv in justly to ask how they billed me and what was it for, I was told my account has been cleared, I no longer owe money, than last week I got a call where I was again I was told I owe R362, I again called dstv and asked the same ques I asked in July and told them about the call i made in July, a recording was played and in deed it could be heard the consultant telling me I don't owe anymore, the current consultant than told me he will call me before 8pm that day and that I must check my balance on a certain number, I just checked my balance and now it's R1330, which I find very unacceptable, my credit rating is effected badly by this

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5:05 am EDT
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MultiChoice Africa / DSTV poor service

Hi,

I trust that you are well?

I have been contacting Multichoice for the 3rd time, the last time was last night (09/10/2017). I have had a conversation about my issue to 3 consultants but still my problem is not resolved. Last night I used up all my airtime and the consultant never bothered to call back or send a message.

I have not been able to view other channels like Chanel 161 as it is my favorite channel and the others. I called and advised them of my issue and they told me to check my connection but couldn't understand why because 163 plays well. I checked my connection and then it took me a whole week to reconnect. I called again and explained the very same issue and the guy who tried to assist me gave me some prompts and still not resolved. I went to Bloemfontein for the weekend and when I came back i found the very same problem. Other channels are playing but still 161 is not available as when i click on it the message reads that my account is in arrears but i paid Multichoice (Debit Order) on the 26/09/2017.

The last consultant i spoke to was Nthabiseng, i called at about 08h26pm (not too sure how long was the call) she tried to assist me but still nothing happened and while I was on the line with her my airtime cut us off. I was waiting on a call from her to check if I am winning with my situation or not but nothing happened. I would like to find out how is my issue is closed resolved if I was in contact with 3 consultants but not assisted? I am not the one to complain a lot but really I am not HAPPY at the moment with Multichoice as I have not been able to watch my favourite shows for almost a month.

I need assistance urgently as I am not going to waste my airtime to call multichoice again without getting any help.

Thanks.

Thomodi Edwin Balatlhe
[protected]

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3:43 am EDT
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MultiChoice Africa / DSTV accredited dstv installers

I found an accredited DSTV installer company on the internet, the guy (company owner) I phoned is Walter. I asked for his service he quickly rendered, but now there wasn't proper installation, I realised this a week after. I phoned him to come and fix the problem but he failed to avail himself. So now how do you guys intervene since well this guy was accredited by you? I even sent him a video of how bad the signal is but that didn't help either. Does this mean I'll have to hire someone and pay AGAIN? All that R750 went down the drain for nothing?

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8:23 am EDT
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MultiChoice Africa / DSTV overcharge and unauthorized debit

I am highly disgusted in the unauthorized debit order which was taken off my bank account. I personally went to your head office and sat with Metsing Selema for four hours to rectify my account and made a payment with him at your head office. He assured me that all is up to date and on the 25-09-2017 the payments would go back to normal at R949.00 for my DPP account. Now on the 27-09-2017 they ran an unauthorized debit order for over R2700. Where and how is the possible. Hence all the calls I have made to Metsing and emails he does not respond. I am disgusted in the service from Management and accounts departments. I see that they just don’t care and don’t worry and employ complete and utter imbeciles who have no idea on how to do the job that they have been appointed to do. I will truly tell everyone I know around the globe of how useless and rubbish DSTV - Multichoice is!

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4:52 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
MultiChoice Africa / DSTV has left an official reply on this complaint.

MultiChoice Africa / DSTV pay pay pay - dstv motto

Removed ExtraView (part of service). As I pay R85 per month additional for ExtraView (DSTV email and transaction history) I thought my monthly fee will reduce.

Ask for confirmation of the lower fee. Not a chance - DSTV phoned me saying our motto is Pay Pay Pay, and no matter what reduction you make to your service, you WILL keep on paying the original higher amount!

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6:44 am EDT

MultiChoice Africa / DSTV upgrading to premium

Three weeks ago my husband down graded our dstv to compact and now since Monday I have been trying to upgrade us back to premium and dstv is not able to do it for some reason, they are using our contract that expired and we canceled months ago as the excuse that doesnt make sense as there was no issue down grading us three weeks ago but now you cant upgrade us again, I phoned in Monday and every single day after that and twice today as we would like our premium to be activated before the weekend but no joy.
We are not happy and is now even more motivated to cancel dstv in total and move over to live streaming like most people are doing now.
My reference number is 6360459-i95

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4:00 am EDT
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MultiChoice Africa / DSTV incorrect billing, pathetic service and disconnection

Attempted to connect in Jan 2016 and was unsuccessful as there was no satellite dish for that particular unit. Connected in November 2016 in another apartment and multichoice claims I owe them for connecting in Jan 2016. They claim that they sent signal to the unit and I need to prove to them that I was not connected for the period they claim I was.

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2:23 am EDT
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MultiChoice Africa / DSTV 1. disconnected even after paying 2. have to call for reconnection (at my expense) 3. no restoration of all full service (catch-up)

03-04 October 2017
Smartcard No. [protected]

1. No automatic re connection even after paying using MyZaka
2. Had to physically make a call (4/10/17) to 3605666 to get reconnected only to find that not all services that I had paid for have been restored. Had to call again (05/10/17)( at my expense) only to get help after calling for the fifth time.
3. Please improve your services in Botswana

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2:44 pm EDT

MultiChoice Africa / DSTV service

Bethlehem Freestate
4 October 2017
I went in to change decoder owner she started off by saying I need the new owner with me. And gave me papers to fill in.So got in car and did everything including go and the new owner.Then the new owner told the lady that she wasn't sure if the DSTV are on her name or her husband's name she replied"Don't worry it doesn't make a difference"
So we wanted to activate an decoder with the explora for extra view and the lady said that we have to have the extra view decoder also with.My Question to her was the follow"does the new owner have to come back again when bringing the other decoder she said no just bring the decoder.So the 3rd time I went back with the decoder the lady next to the lady who was helping me told me to go to the lady and I did that.She asked where's the new owner and while i wanted to a answer her Question she said don't worry cause all the paper's are filled in wrong and she teard everything up infront of me.So then i asked why did she threw mine up she replied "WE KNOW WHAT WE DO YOU DON'T KNOW WHAT WE ARE DOING" and i said to her please just explain to me WHY are my papers wrong she pushed my decoders in my hands. And i replied this are really bad service!And walked out

Please this isn't the first time it happend to family members(2) also please really that lady are really rude

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7:04 am EDT

MultiChoice Africa / DSTV account problems

Good day, my acc nr is [protected] at the end of August (Stmt date 1 Sep 2017) my account balance was -545.60 so if u add the monthly fee of R789.00 and the access fee of R85 that gives you a balance of R328.40 payable how come I log on to my account and get the message due immediately R1202.40 and get phone calls from attorneys that my account was handed over.

Please I would really appreciate it if an Agent can contact me regarding this matter ASAP.

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1:56 am EDT

MultiChoice Africa / DSTV account

Hi Ihave phone the call center in cape town on numerous occasions as I picjed up there was some irregularities on my account. In the beginning of August the account went from a staff account to a residential account nd the debt order normally went off on the 22nd of each month with this I my account was suspended and I had to call numerous times to connect my account. This each time I called the operator they would add nd remove packages and extra view. Now I have an account balance of R1700 which I know was wrong as my premium account work out to R950 a month nd I understood that I had to pay for the debit orders date change which I was told would come to R1200 for the month of September and not an extra R500. I want to know what the R500 extra was for and would like to have that funds be transferred back into my account

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3:56 pm EDT

MultiChoice Africa / DSTV account

Hi there,

I called the Multichoice call centre this afternoon and requested that my extraview decoder be delinked and that the particular decoder be migrated to stand alone. I was told this was done even when I complained that it still displayed extraview error message, was asked to switch off the decoder which I did to no avail, the lady said it would come back alright after scanning and hung up.

After the system had scanned it still had the same error message so I used my airtime to call again, was told some settings were not sent, after the settings were sent I could only view channels 100 and 180. Again I called and was taken through another process which like previous processes yielded no results, my suspicions are that this account is not linked yet my account will be debited in the morning and no one from Multichoice will call to find out if your problem was resolved? It becomes your baby yet they are the service/diservice providers. This Is what monopoly does to businesses they simply don't care, will the government do something about this damn company please?
[protected]

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3:47 am EDT

MultiChoice Africa / DSTV installation

Iam disgusted with DSTV Embalenhle satellite branch. I bought my decoder on Saturday for cash. They promised to install it for me the same day, as write this message today (Tuesday) no one has bothered to install it for me.The worst thing is that they gave the me decoder and promised to come along with the dish and LNB.I phoned them, visited them, they don`t want to give me my LNB and Dish. They keep telling me that they will come and install it for me.

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MultiChoice Africa / DSTV In-depth Review

Overview:

MultiChoice Africa, the parent company of DSTV, is a leading provider of satellite television services in Africa. With a rich company background and extensive experience in the industry, they offer a wide range of services to cater to their target market.

Pricing and Packages:

MultiChoice Africa provides various subscription options to suit different needs and budgets. Their pricing structure is competitive, offering value for money with a range of packages to choose from.

Channel Selection:

With a diverse selection of channels, MultiChoice Africa offers a wide variety of local and international content. They also provide exclusive programming, ensuring a unique viewing experience for their customers.

Technology and Equipment:

MultiChoice Africa offers different set-top box options, including HD and Ultra HD capabilities. Their user-friendly interface makes it easy for customers to navigate and enjoy their viewing experience.

Customer Service:

MultiChoice Africa prioritizes accessibility and support channels for their customers. They strive to provide prompt response times and effective resolution of any issues that may arise.

Installation and Setup:

The installation process provided by MultiChoice Africa is seamless and hassle-free. They provide all the necessary equipment and ensure a user-friendly setup for their customers.

Reliability and Signal Quality:

MultiChoice Africa ensures strong signal strength and stability for uninterrupted viewing. While weather conditions may impact the signal, they strive to minimize downtime and outages.

Additional Features:

In addition to their regular programming, MultiChoice Africa offers catch-up and on-demand services, as well as interactive TV features. They also provide mobile and online streaming options for added convenience.

User Experience:

MultiChoice Africa focuses on providing a seamless user experience with easy navigation and a user-friendly interface. Their remote control functionality and personalization options enhance the viewing experience.

Competitor Comparison:

When compared to other service providers, MultiChoice Africa has its strengths and weaknesses. However, their unique selling points set them apart and make them a preferred choice for many customers.

Overall Satisfaction:

User reviews and ratings reflect the overall customer satisfaction with MultiChoice Africa. The majority of customers are highly satisfied and would recommend their services to others.

Conclusion:

In summary, MultiChoice Africa / DSTV offers a comprehensive satellite television service with a wide range of channels, competitive pricing, and excellent customer support. While there is room for improvement, their overall service and user experience make them a top choice for viewers in Africa.

How to file a complaint about MultiChoice Africa / DSTV?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MultiChoice Africa / DSTV. Make it specific and clear, for example, "Billing Error on DSTV Subscription."

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The nature of the problem with your MultiChoice Africa / DSTV service or product.
  • Any relevant dates and times when the issue occurred.
  • Details of any transactions, including subscription plans, payments, or refunds, and how they were affected by the issue.
  • Steps you have taken to resolve the problem, including any communication with MultiChoice Africa / DSTV customer service.
  • The company's response to your attempts to resolve the issue, if applicable.
  • The personal impact of the issue, such as inconvenience, financial loss, or disruption of service.

Be as detailed as possible to give a clear understanding of the situation and why it is problematic.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. Do not include sensitive personal information like your ID number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from MultiChoice Africa / DSTV, such as a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Be prepared to engage with any replies from MultiChoice Africa / DSTV or further inquiries from ComplaintsBoard.com to resolve your issue.

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Contact MultiChoice Africa / DSTV customer service

Phone numbers

+27 11 289 2222 +27 12 422 2222 More phone numbers

Website

www.multichoice.co.za

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