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MultiChoice Africa / DSTV
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MultiChoice Africa / DSTV
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www.multichoice.co.za
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1.1 2289 Reviews

MultiChoice Africa / DSTV Complaints Summary

50 Resolved
2239 Unresolved
Our verdict: If considering services from MultiChoice Africa / DSTV with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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MultiChoice Africa / DSTV reviews & complaints 2289

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Newest MultiChoice Africa / DSTV reviews & complaints

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4:48 am EDT

MultiChoice Africa / DSTV unauthorized charges

On 21/09/2019 I requested an upgrade until 26/09/2019 which is my next payment date. There were no additional funds for me to pay since I had always paid a little more on my compact subscription for days when I need an upgrade. I was told that I had R176.00 or there about which was sufficient to cover my upgrade.

Following that I made a deposit of R400 for my normal compact subscription. Since I was out of town I did not notice what happened after the 26/09/2019 but I assumed that everything was going on as normal. On 02/10/2019 I received an SMS that my service would be suspended unless I pay R434, and my daughter confirmed that the service was suspended. I phoned your call centre requesting that my downgrade take place immediately but the service agent on the other side, told me that will only be possible if I pay the R434 which I then proceeded to pay.

On my return I see that the full premium package is active despite my requests on 2 occassions. On phoning again I was then told that the downgrade will only take effect on 26/10/2019..

What is annoying to me the most, is the fact that I was told before that the upgrade can be done up to payment date and once now you see that there are funds available you try to squeeze me for some more. The only reason I did the upgrade was to watch the springbok and since they are playing at times when I am at work, I simply do not need the service and not only that I simply do not think the service is worth the price.

You also need to keep in mind that I make payments around 20th which is my payday, and it would appear that this problem would escalate again. I have been thrown from pillar to post this past few days trying to get this sorted unsuccessfully.

For this reason I need my compact package be restored immediately and the money I paid remain available .

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4:17 am EDT

MultiChoice Africa / DSTV wrong billing - stealing my money

Cust number [protected]
ID [protected]

Good day

I am mad as can be. I want answers today with regards to my debit order value on my contract, that changed without my permission!

On 4 Sep a Debit order was taken for R950.10. Nobody at Customer service could explain why this amount has gone off, it was escalated 4 times and up to today, nobody has advise ANYTHING.
I received an sms today saying that my Debit order on 4 Oct is going to be R1074.10! WHY!

Please advise what is going on with my account immediately or I will go public with this nonsence!

I am currently holding on a call that has lasted 35 minutes, but still no answers. I have now been told that a manager by the name of Firaaz Mahommed is escalating the query again.

I need answers, please. Why was Sept debit order R950310 and Oct R1074.10?

I am on a pricelock premium, taken out on Black Friday 2018. My monthly payment is supposed to be R749, which includes Dstv Premium and Access fees plus monthly Dstv Explora and Wifi Connector.

The only added fees should be Box office rentals of which there was one rental on 1 Oct

I need a breakdown of the 2 debit order values please.

*****

I received an email from DSTV Call centre with note that I will be contacted within 8 hours. Needless to say it has now been 48 hours, still no feedback

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4:58 pm EDT
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MultiChoice Africa / DSTV planned removing of history & crime/investigation channels

As a loyal dstv subscriber for over 15 years, I strongly object against the removal of the History and Crime/Investigation channels.

The History and Crime/Investigation channels:

1)has high educational value
2)sets it apart from the abundance of real life and reality channels already available on the network.
3)it is my favorite channels

Can you please reconsider you decisions to remove these channels very carefully. You might loose a few loyal customers.

Thank you
J Truter
[protected]@gmail.com

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3:28 pm EDT
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MultiChoice Africa / DSTV proof of payment for reconnection of service

On 3rd Oct 2019 when I woke up, DSTv was only on channel 100. I received an SMS stating that I ow you R 314, 83 and then my service will be reinstated.

At 08h30 I made an EFT payment and thought that my service will be connected within the hour as you promise. It did not happen.

I started making phone calls to the service center at
13h28 and 15h23 and 17h01 and 18h00 and 18h59 and 19h38 and 19h41 and 20h25.

I also sent emails with proof of payment attached tp proofofpayment@dstv.com on 12h35; 17h27; 18h28; 18h29; 19h23; 20h23.

On advice from the operator, I also send emails to yuvika.rampal@multichoice.co.za and cyrilfortuin@multichoice.co.za.

Twice I received acknowledgment of receipt om my mails and I was even given a reference number on two occasions. 2347672 and 2349164.

No success!

After more than an hour on the phone with the call center, they were not able to verify my proof of payment!

How is this possible? What am I to do? I use your systems, your email address, I receive an acknowledgement from your email address, you sent me reference numbers twice but no proof of payment and my service is still suspended!

What must I do te be reconnected?

Clearly your system does not work, or your operators do not know how to use it .

I am totally disgusted. This is poor service

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2:32 pm EDT

MultiChoice Africa / DSTV price lock not locked

I have been on price lock since last year but in Sept I was debited R1069 instead of R759. Even after the extra debit, they disconnected me twice, I have never missed a payment, it goes via debit order so there's just no excuse to the disconnect & overcharge. No one has come back to me. Such poor service, I have been a customer for almost 7 years & this is just unacceptable.

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1:06 pm EDT
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MultiChoice Africa / DSTV contact centre

I am really disguisted with the service I have recieved from dstv As a whole this month I've been a client from dstv for over 2years now already and the way I have been treated is a complete shame I wouldn't advise anyone to continue with dstv because the contact centre if you require there help there is nothing they can do for you they completely useless they dont acknowledge what you are saying and talk to the colleagues in the back ground instead while you explaining your issue.

Ive been calling since my billing date to down grade my package and when I called the first time it was told only after 10 minutes into the call that the systems were down and I needed to call another time to do the down grade which was after my billing date I called again which the agent said it's pass my billing date and there's nothing that can be done and hung up on me after then again I called and the next agent assured me the downgrade will be done as the previous agent requested the wrong date for downgrade I was assured but when I woke up in the morning my services were down as it had been Disconnected I called which I was told that I needed to call again at another time as the system was not working again I called a hour later when I was told that there's nothing that can be done which I spoke to Whitney whom did nothing to help the matter and did not care about anything as it is not affecting her, I ran out out airtime then which I spoke to sesetho in the port Elizabeth office whom told me again that I was given in correct information and there's nothing that can be done I must just pay the full amount for the dish as the agent that made the mistake of actioning the wrong down grade schedule did not do his job correctly and I can only downgrade again at the end of the month I advised that I could not afford it as I already made payment for the r105 package which she said that money was used towards the compact package which I advised that it was suppose to be for the 105 package and she said well the money was deducted and I need to pay the full amount if I want to be reconnected which I asked to speak to a manager which she placed me on hold and kept refreshing the hold which I ran once again out of airtime I've used over R100 airtime and my issue is still not resolved I'm really disappointed in multi choice as a whole very very very upset!

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12:48 pm EDT
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MultiChoice Africa / DSTV price lock and account deactivation

Yesterday 2/10/19 I received a phone call to offer price lock. After 15 minutes on the phone I was put on hold and another 15 minutes passes. I was then told the lady would phone me back. No return call was received. When I arrived home. My DStv was no longer active. On 3/10/19 I made a phone call and after almost 35 minutes on the phone of which I was put on hold for 20 minutes there of, I was told they would phone me back . I have had the same issue 3 months ago when I also asked for the price lock and after 2 days of which my DSTV was deactivated again, I had to abort the price lock pay R200.00 a month more just so my DSTV would work again.
The service is horrific and with your offerings which cannot be handled correctly twice. I find this ridiculous as I have had this for over 5 years.

Customer number: [protected]

Please resolve!

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11:38 am EDT

MultiChoice Africa / DSTV overcharged (debit order)

I'm supposedly on Price Lock (R759) but:

1. On 2 September, an amount of R771.58 was debited from my STD Bank Account instead of R759 which means DStv took R12.58 more than they should have
2. On 9 September at about 18:10, Thokozile from DStv confirmed that due to the above, my account would be debited R746.42 on 2 October (NOT R759)
3. She stated that from 2 November onwards, R759 would be debited each month as per normal
4. BUT then again on 2 October, R769 was debited from my account

They do not reply to my numerous emails. I called you again today and Sandy told me to email Price Lock but the email could not deliver.

It might not be a lot of money to some but I want my money back. Last months R771.58 resulted in a shortfall for one of my other debit orders. Not that DStv cares.

DStv is as useful as a wooden frying pan.

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Rudzani_Nev
, US
Oct 06, 2019 3:27 am EDT

Same here, I am on R499 price lock, but they debited R679, the customer care consultant cant explain why they over debited me, , mara WHY ? dstv

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Thuli Motha
, US
Oct 03, 2019 2:30 pm EDT

Same here, though I was debited R1069 instead of R759. Even after the extra debit, they disconnected me twice. No one has come back to me. Such poor service, I have been a customer for almost 7 years & this is just unacceptable.

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10:00 am EDT

MultiChoice Africa / DSTV dstv bill's me for no services over 1 year 7 months-on hello peter no response still?

I been paying for dstv for 1 and half years and kept calling in as couldn't watch due to no reception
Was told swop recorder which I did twice still nothing
I complain to dstv they said sorry since u changed decoders we cant help you with voucher I have as they said it's now dish which problem. If only I was told about terms and conditions then I wouldn't have switched decoders and lose voucher. It cost me money over 650 to fix dish lnb. I want dstv to refund me all my money I been paying for not using dstv due mistake the call centre made. I spent time and money I never get back on visiting centre calling dstv and external dstv services
[protected] Renesh
rajkaran.[protected]@gmail.com
id no:[protected]

Unhappy customer

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8:00 am EDT
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MultiChoice Africa / DSTV account

I don't even know where to start.

I would like to enquire about my account, I have been paying my account well and to my surprise last month my account was debited with R1450.00 I went to the branch in Centurion and I was advised that Price lock migrated and due to that accounts were messed up, they could not assist me but instead referred my matter to price lock, I was then refunded an amount of R430.00 and the amount of R1450.00 was reversed in the same month.

to my surprise two days later my amount due has escalated to R1 980.00, I have been calling for the longest time to try and resolve this matter without success, I even wrote a complaint on Hello peter but clearly they are not phased.

this week Monday, my account said I owe R450.00 and I have been monitoring the account while calling the contact centre to sought assistance, cases have been opened to resolve this but no one is coming back to me.

This morning now, my account says I owe R2400.00, what is surprising is that the amounts escalate everytime, I have no clarity of what is happening and worse, I have never missed a payment since a debit order was instituted for my account.

I need Help:-(

[protected]

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7:33 am EDT

MultiChoice Africa / DSTV price lock

kindly be advised that I am sending this email to you as a complaint I have with multichoice as per the customer number stated above.

I have upgraded my package from compact to premium merely because of the rugby world cup on the 21st September 2019
I have done this through your whatsapp portal messaging
after that I was advised to pay the amount of R119.03 of which such fund shall take 5-si minutes to reflect
the same whatsapp message in my possession reads, should I not pay such an amount, it shall then be added onto my account for my next payment date, the payment date which I have verified also during endless phone calls this morning with various call centre personnel still indicates that I shall only pay on the 1St of October 2019.
my services were disconnected this morning, I did not get a clear reason why but with the conversation with one of the consultants I was advised on paying R287.00 inclusive of reconnection fee and I wanted to know why the reconnection fee whereas the whatsapp message was clear that such an upgrade amount shall be added into my next payment date.
I do not see logic in this cause:
1. my payment date still says end of the month
2. my account is up to date as off beginning September 2019
3. when and how was I informed of the consequences subsequent to failure to pay whereas it was stipulated in the message.
4. my package is compact and am still going to downgrade I only upgraded because of rugby world cup
5. the amount of R1151.53 can be expected from me as off the beginning of October should I wish to continue on this premium package or the upgrade amount maybe included in my premium should I not wish to continue

please address the following in your solution- the whole day that I called looking for a solution and the shows that my child who is on the holiday missed

I have had enough apologies and explanations over the system which might have "mis-calculated" or whatever the case maybe, the logic is the system is controlled by a human.

the amount worked out for my September month as paid was not fully enjoyed, I want the solution now, am only willing to pay the amount of R119.03 as I had agreed on upon upgrading my package, I wont pay the reconnection fee as there was nothing stipulated or stated anywhere which said my services shall be disconnected as am only waiting for the month end.
my first phone call lasted 21 minutes since I was made to hold the line
my second phone call lasted 16 minutes and it just went dead and no one from multi choice called back.
my third phone call lasted over 10 minutes without a solution
all in all 47 minutes of airtime spent without a solution, you might want to review your customer service priorities

I DO NOT NEED YOUR APOLOGY I NEED A SOLUTION AND FASTSO THAT I CAN CONSULT MY LEGAL EXPECTS ON THIS MATTER

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7:17 am EDT

MultiChoice Africa / DSTV cancellation of the history channel

Dear DStv

My name is Andre and I have been a loyal customer for the last 10 years or more. Recently I have heard that DStv wants to cancel one of my favorite channels.

As a paying customers I think I have the right to ask you to reconsider you decision. If you continue with the cancellation of the History channel you will force me the cancel my subscription and I believe I am not alone there are many other people who feels the same as I do.

I urge everyone that feels like I do to please email the CEO of DStv at ceo@dstv.com so that we can make our voices heard.

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3:45 am EDT

MultiChoice Africa / DSTV dstv accounts complaint

DSTV accounts query - Customer No: [protected]

I have been trying to resolve my billing query with DSTV without any success.

I was promised that my query would have been answered within 24-48 hours but still now luck.

I have try to phone various time back to the call centre, but they just put the phone down on me..., ..

As seen from the attached statement, I am not in arrears on (>90, 90, 60, 30 days). In all the statement it only reflect an amount in "Not yet due"

However if I look at the dashboard on DSTV self service, last month I own over R1000. I paid my normal R360 on the 1 October and today it only reflect R308.33?

Today my service has been disconnected, and all that the call centre is telling me, , is that I must wait for finance to answer me back, as it is a different department and there is nothing they (call centre) can do to assist...

This does not make sens at all...My service gets disconnected due to billing DSTV inabilto to provide me with an accurate account?

Please can someone assist ASAP

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1:40 am EDT

MultiChoice Africa / DSTV reconnection of my premium subscription for the rwc

A recent email from DSTV for a two month RWC special peaked my interest, and I was fully prepared to signed up for the two months at the offered R750 special rate. The incompetence of the call agents (friendly, but clueless), and systems used to administer the R750 special conspired to turn my interest into confirmation why I choose to stop my subscription. Laughable things happened. After receiving the email you sent to me, I was told that I was not eligible for the special, and during one call (there where several) I was informed that I would be penalised for stopping my subscription. My personal favourite was the fact that one agent claimed that I needed to pay an outstanding amount of R512, before I get connected. It later turned out to be a 'language' issue. She meant it was a prepayment.

I stopped my premium subscription, because by comparison DSTV offers a poor value proposition when compared to the much cheaper streaming options. In fact I never missed my DSTV subscription, apart from the odd weekend of sport. Don't phone me. I will after my latest experiences not likely return to this service, but would like to offer some advice. Get with the programme.

Offer sport on a pay-per-view basis (i.e R50 per game) or continue to lose customers to streaming, DSTV Now duplicate viewing or even 'pirate' viewing. It's easier than you think, but I bet you know this. The question is why you persist with this clearly unsustainable model.

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3:12 pm EDT

MultiChoice Africa / DSTV dstv incorrect debit.

Hi,

On the 28/09/2019 my account was debited an amount R2036.00 instead of R510.00, on the 30th i contacted your call center around 11:30am for assistance and i was advised that i can do a reversal or they can reverse it within a period of 7 days. my question was my other debits bounced because of this error and obviously the are charges involved so who is responsible for them. '

I asked Rebotile to put me through the supervisor or the manager and i was told they all in a meeting and they will call me back once they done, i asked for a ref no for the call and i was given the following ref no : [protected]/145.

I waited for the manager to call me back and still today no call back.
Around 13:30 i called again and explained my story to another consultant by the name of Simphiwe Zwane and he managed to put me through to Nthabiseng Nketle the manager who doesn't take responsibility.

She asked me to do a reversal and she will credit me the charges for the reversal as they not suppose to fall to me, she advised me that she will send me a test email once she get to her desk and im still waiting, email address given keep bouncing back ( Nthabiseng.Nnketle@multichoice.co.za).

On the 1st October called in again and Simphiwe Khumalo told me they had system upgrades and the phone was unclear had to reapeat my self 100 times before he could hear me. He put me through to the manager who was also useless and hang up the phone on me without any help but he is the general manager in Durban ( thanks to Him after spending 1 hour with my air time on the phone)

Can you please look at the below and advised urgently:

Was promised a call back can someone get back to me as promised.
Was promised my DSTV wont be shut after the reversal and i expect this not to happen.
The debit to take place must be with my credit for your error. '

Account details:

[protected]
41256 Sibongiseni street, Tsakane
Cell : [protected]
Acc Holder : S.T Khoza

Let me know if further infor is required.

Thanks,

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2:39 pm EDT

MultiChoice Africa / DSTV dstv subscription

I keep being charged re-connection fee all the time even when the services were NOT disconnected.

The is no professionalism, no customer service the way they speak to us as customers its very disappointing and absurd.

I have been a DSTV customer for many years and to see that this is how we get treated is disgusting.

I will NOT keep on paying re-connection fees when ever DSTV feels like it.

The Team leaders and Supervisors are very rude they even hanged up the phone. as soon as i get fiber at my house i will cancel the subscription. Infact i will be cancelling the subscription unless i get refunded for the re-connection fees.
I contacted them tonight 02 October 2019.

What is it, is it because they know they have a lot of subscribers that they can treat us like this. this really questions a lot of things about the organisation itself because you can tell what kind of a company it is by its stuff.

I want to go even higher than the supervisors up until all these bad apple are dealt with one can ever be sure probably the company is not bad is the people that answers the phones and the Leaders in the ground that doesn't care because its not them that are in the situation. I would say if it was them that were treated like this will it be fair?

I want to rate the service received by me and everyone that is a DSTV subscriber its high time we get the service we deserve as we do pay without problems.

i will be spreading this on all their Social Media platforms up until i am heard and that the phone is not hanged up on my ear deliberately.

Kind Regards,
Mhlaba

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1:32 pm EDT
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MultiChoice Africa / DSTV multichoice

Hi my name is mrs kupoam id no [protected] i currently have a price lock and u guys r debiting me incorrectly for the last 2 month . Url had a system gitch that disconnected my service last month wen i called inurl sed it was a system error and then reconnected my service as my payments were always up to date wen i called in last month after url debited more than wat oew url sed that there was noyhing that could be done and i must pay an amount of 667 which i did in saying this rememver im on price lock and yhat should of not bern the case and i should of not got charged a reconnectiom fee becoz of url sysyem problrm now this month url go snd debit my account for 740 rand . I had to waste 30 airtime just to call url with no assistance all my other debits got returned and now im sitting in debt bocz of url . Im really disappointed in url and dont think id like to be part of an incompetent company like url . Futher more im a pensioner

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11:57 am EDT

MultiChoice Africa / DSTV dstv cancellation history and ci

Good Day.
Just to let you know that I will cancel both my subscriptions should you remove CI and History channels. These two channels are my go-to channels and the main reason that I pay so much for DSTV each month. If these channels are removed, DSTV holds no value for money to me and my family. How can an educational channel such as History be removed?

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Andre Lotz
, US
Oct 03, 2019 7:04 am EDT

I also agree with both the speakers. I have been a DStv client for the past 10 years but enough is enough. If DStv does not want to listen to their customer we will have to cancel our subscriptions. Maybe then will they realize they can't just do what they want. I urge all to email the CEO at ceo@dstv.com so that we can make our voices heard

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Martin Le Roux
, US
Oct 03, 2019 6:21 am EDT

I totally agree with you. History and CI are two of the few channels I watch. Time for me to cancel my Premium package. I'm furious!

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10:36 am EDT

MultiChoice Africa / DSTV multichoice fraudsters

Hi, i stopped using DSTV late 2017 due to their repetitive programs and expensive fees, late last year they started calling saying i owe them R289.00! How can i owe them because they work as pay as you watch, do they give their services for credit? Now i am being harrassed by debt collectors time and again and lately. If i find out i am black listed i will take this matter to further, they are really taking chances here.

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10:17 am EDT

MultiChoice Africa / DSTV subscription

I'm completely appalled by the level of incompetence there at Multichoice. I have been going back and forth with Multichoice trying to get assistance with no success. I have been to the store, emailed and called on several occasions because they continuously disconnect me. I have used up so much money making calls to them daily. Initially, no one could give me an explanation as to where the extra amount of money was coming from because I pay the agreed amount on time as per the contract. I have shared my bank statement by showing the payment in question because they say I have not paid in May though my bank statement shows otherwise. Now they are saying I must pay R596 but no sane person would pay knowing good and well that they did not miss a payment, they are saying I must go back to checkers to request a reprint of which I did but I was told that they are not able to reprint DStv payments.

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MultiChoice Africa / DSTV In-depth Review

Overview:

MultiChoice Africa, the parent company of DSTV, is a leading provider of satellite television services in Africa. With a rich company background and extensive experience in the industry, they offer a wide range of services to cater to their target market.

Pricing and Packages:

MultiChoice Africa provides various subscription options to suit different needs and budgets. Their pricing structure is competitive, offering value for money with a range of packages to choose from.

Channel Selection:

With a diverse selection of channels, MultiChoice Africa offers a wide variety of local and international content. They also provide exclusive programming, ensuring a unique viewing experience for their customers.

Technology and Equipment:

MultiChoice Africa offers different set-top box options, including HD and Ultra HD capabilities. Their user-friendly interface makes it easy for customers to navigate and enjoy their viewing experience.

Customer Service:

MultiChoice Africa prioritizes accessibility and support channels for their customers. They strive to provide prompt response times and effective resolution of any issues that may arise.

Installation and Setup:

The installation process provided by MultiChoice Africa is seamless and hassle-free. They provide all the necessary equipment and ensure a user-friendly setup for their customers.

Reliability and Signal Quality:

MultiChoice Africa ensures strong signal strength and stability for uninterrupted viewing. While weather conditions may impact the signal, they strive to minimize downtime and outages.

Additional Features:

In addition to their regular programming, MultiChoice Africa offers catch-up and on-demand services, as well as interactive TV features. They also provide mobile and online streaming options for added convenience.

User Experience:

MultiChoice Africa focuses on providing a seamless user experience with easy navigation and a user-friendly interface. Their remote control functionality and personalization options enhance the viewing experience.

Competitor Comparison:

When compared to other service providers, MultiChoice Africa has its strengths and weaknesses. However, their unique selling points set them apart and make them a preferred choice for many customers.

Overall Satisfaction:

User reviews and ratings reflect the overall customer satisfaction with MultiChoice Africa. The majority of customers are highly satisfied and would recommend their services to others.

Conclusion:

In summary, MultiChoice Africa / DSTV offers a comprehensive satellite television service with a wide range of channels, competitive pricing, and excellent customer support. While there is room for improvement, their overall service and user experience make them a top choice for viewers in Africa.

How to file a complaint about MultiChoice Africa / DSTV?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MultiChoice Africa / DSTV. Make it specific and clear, for example, "Billing Error on DSTV Subscription."

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The nature of the problem with your MultiChoice Africa / DSTV service or product.
  • Any relevant dates and times when the issue occurred.
  • Details of any transactions, including subscription plans, payments, or refunds, and how they were affected by the issue.
  • Steps you have taken to resolve the problem, including any communication with MultiChoice Africa / DSTV customer service.
  • The company's response to your attempts to resolve the issue, if applicable.
  • The personal impact of the issue, such as inconvenience, financial loss, or disruption of service.

Be as detailed as possible to give a clear understanding of the situation and why it is problematic.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. Do not include sensitive personal information like your ID number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from MultiChoice Africa / DSTV, such as a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Be prepared to engage with any replies from MultiChoice Africa / DSTV or further inquiries from ComplaintsBoard.com to resolve your issue.

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Contact MultiChoice Africa / DSTV customer service

Phone numbers

+27 11 289 2222 +27 12 422 2222 More phone numbers

Website

www.multichoice.co.za

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Use this comments board to leave complaints and reviews about MultiChoice Africa / DSTV. Discuss the issues you have had with MultiChoice Africa / DSTV and work with their customer service team to find a resolution.