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MultiChoice Africa / DSTV
MultiChoice Africa / DSTV Customer Service Phone, Email, Contacts

MultiChoice Africa / DSTV
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www.multichoice.co.za
www.multichoice.co.za

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1.1 2289 Reviews

MultiChoice Africa / DSTV Complaints Summary

50 Resolved
2239 Unresolved
Our verdict: If considering services from MultiChoice Africa / DSTV with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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MultiChoice Africa / DSTV reviews & complaints 2289

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Newest MultiChoice Africa / DSTV reviews & complaints

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3:06 am EDT

MultiChoice Africa / DSTV price lock

ID: [protected]
We applied for the Premium package for 999.00 on price lock. We asked for the Compact package to be cancelled, but still the compact goes off my account every month. I called how many times now for this to be corrected. I AM NOW INSTRUCTING YOU TO CANCEL THE COMPACT PACKAGE. I will go to the babk today and revers the payment. I AM ALSO INTRUCTING YOU TO CANCELL THE DEBIT ORDER. i CAN NOT KEEP ON LOOSING MONEY IF YOUR STAFF ARE NOT DOING THEIR JOBS.

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2:53 am EDT
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MultiChoice Africa / DSTV price lock

For the past 3 months I have been complaining and calling about my account. I am not receiving any joy from multichoice.

Kindly rectify this or cancel this pricelock, come and fetch your decoder.

I have asked on numerous occasions to cancel my prepaid but you keep debiting my account.

On the 28/09/2019, you debited r 2301.65 and your agent is telling this matter can only be resolved within 14 days. What about my other debit orders.

Ref : 9730815/i256

Regards
Sekgametsi shabangu
[protected]

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3:50 pm EDT
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MultiChoice Africa / DSTV complaint about a supervisor cyril fourpoint from one of the call centre

I called a call centre on the 24th September for an upgrade since we wanted to watch rugby and I was told that the request will be escalated to the relevant dept. In the process my extra view was also disconnected. I was told to await a call in the next 24 hrs . I have been waiting for the call since the 24th September and today it is the 29th Sept.
I decided to call the call centre to enquire about my service and the agent was telling me about escalating my request again hence I asked to speak to the supervisor. I was then connected to the arrogant Cyril Fourpuin. He was not prepared to listen to the problem instead rushed to say he will sort the problem and call back at 20:00. The time was 18:00 then. It is now 21:00 and he has not called and I have decided to call the call centre to enquire about his failure to honour his promise to call back. I was told that he has gone to eat, he will call me back when he returns after 30 minutes . It is now 21: 45 and he has not called and u have not had a dstv services since the 24th September which I will be billed for. This is not the service I signed up for.

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9:27 am EDT
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MultiChoice Africa / DSTV dstv now

Can't get help. Told to wait 24hr for a tech to call me. What service is that. Credit me then for 24hr.
Your customer call centre sounds like it inside a club with clapping, laughing and music in the background that you cannot hear the person on the call.
Step it up or loose clients. There are many other companies that one could use that don't repeat the same crap over and over.

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5:42 am EDT

MultiChoice Africa / DSTV unauthorised changing of my debit order date

Yesterday morning I had no signal supposedly because I had not paid. My debit order with you comes off on the 23rd of the month normally but had not yet been processed this month. On contacting one of your online people a lady called Mathlatse I discovered someone on your side had unilaterally changed the debit order date without any consultation or discussion with me. This is highly irregular and I would suggest illegal and led to me being inconvenienced. Mathlatse was extremely helpful and eventually got things sorted out. Your debit order change procedure needs to be reviewed to prevent this from happening again.

A D Walters

acc [protected]

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3:17 am EDT
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MultiChoice Africa / DSTV dstv installation

Hi I bought my Dstv decoder at pep 27 sept den I was given a number for Amaponi trading for installation, the agent name was Nkosi. it my first time I have Dstv and I do not know how it works, he install it bt he did not activate it, coz he told me to wait for 1 hrs and 30 minutes then it will work.

But later I tried set channels but no luck I even ask people to come and help but I was give me an error it called E17 or R17 wht wht, , then call back amaponi trading bt they did not pick up, , luckily we find someone who works for another installation company tel us that it not activated, I was very disappointed that how could multi choice hv contractors who do not know they are job, to do installation for people

After that I buy airtime, I called multi choice in Dbn and I was assisted by LERUNO, , he actually helps me a lot coz he activate my Dstv, thanks to him for excellent customer service, , other than that I'm very disappointed with your contractors called Amaponi Trading for such pathetic service, I'm sure I wasn't the first person experiencing dis and I'm not da last, , Plz sort them out

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3:11 pm EDT

MultiChoice Africa / DSTV service

I called into dstv call centre on 24 september 2019 to query a discrepancy on my statement/ account. The service agent left me holding for approximately 15minutes. I eventually put the call down as my airtime was being used to listen to background music. To date i have not been contacted and my query is not resolved!

Service is terrible - could you not call a paying customer back?

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11:08 am EDT

MultiChoice Africa / DSTV not loyal to clients

You have lost my business for good. I have a loyal customer for many many years. I always pay my bill on time or before the end of the month.. dstv has cut my service on the 27 th Sep. Now I have to pay reconnection fees.. I phoned and asked if they can leave the connection fees out which was told to me no.. so sad that dstv can't help me.. but I guess that i am not an important customer.. another customer lost.. hello Netflix.. Jason Marx..

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9:04 am EDT

MultiChoice Africa / DSTV dstv reconnection

i paid for my subscription this month but every single morning is disconnected. every single day i spend over 7 hours calling for re-connection and only if im lucky to get someone who know their job otherwise i keep calling until then

this is very disappointing, schools are closed and kids can't watch TV. it seems as if those agents are not trained the same, how can you have 20 ppl that each tells you a different story?

the money that spend on calling can be payment for my subscription for the next two months.

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5:57 am EDT
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MultiChoice Africa / DSTV bad service and misrepresentation

I started calling multichoice after having paid R400 and R88.57 into your account at 9:15 on the morning of 21/9/2019, its 13h46 now and I am still trying to sort out connection. Your agents told me that they found proof of payment and that i was connected before the SA rugby game, family came over and we all got ready to watch, low and behold no connection, what an embarrassment. most of your staff don't know what they are doing, considering that all calls are recorded, i would like a copy of all recordings as I will be taking this complaint further. My ID no. [protected].
Listen to all calls and then you will understand my frustration: 9h23(3min 10s);9:38(2sec);9h39 three attempts, got disconnected;9h40 (8min 57sec);10h09;10h11 (15min 35sec);11h00(1sec);11h01(4min 38sec);11h55(13min 54sec);12h20;12h20;12h21(17min 49sec);12h39(2sec);12h40;12h41(49min 33sec);13h34 (21min 58sec). Needless to say we all missed the Rugby. Refund my payment to my account FNB [protected] and I will expect compensation for the frustration and poor service. IF you listen to the calls your agents initially confirmed having received proof of payment and that everything is connected or would be connected. I sent proof of payments to multichoice emails and your supervisors, most of them don't know what they are doing.

In addition to the above complaint logged on 21 September 2019, my DSTV was then disconnected again on 25 September 2019, proof of payment could not be found 9h48 (23min) and it was disconnected again today(27/9/2019) twice, i called in at 10h46(13min 26 sec) payment found and was again disconnected had to call in again at 11h21(9min 28sec). Listen to all these calls where there are different excuses and processes and put yourself in my shoes and try to understand your customers frustration. I remain disconnected while you hold my money. What are you going to do about this? I have still not received feedback on my complaint for 21 Sept 2019.

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5:12 am EDT

MultiChoice Africa / DSTV dstv subscription

My monthly subscription was due on the 25th of September 2019 and then early in the morning on the 27th of September I get an sms that my subscription has beeb disconnected and I have to pay an additional R50 for reconnection. So I was given a day basucally to make the payment? I've been speaking to other people and they even think that this might have been a mistake. I am always on time and have never missed a payment. I am even thinking of canceling my subscription now.

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Jason Marx
, US
Sep 27, 2019 11:44 am EDT

Exactly same thing happened to me.. I have posted my comment .. its pathetic especially when we have been loyal clients for years.. they have lost my business for good.. I am now on netflix and loving it.. dstv think they are untouchable and that they rule the satellite industry.. if we all stand together maybe they will go bankrupt and close down.. no loyalty to good client's..

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9:39 am EDT
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MultiChoice Africa / DSTV reactivation of subscription

Account [protected], Business Subscription.
We have a business Subscription and we pay annually in advance and we paid until end of October 2019.
Our TV's was stolen and we only replaced it beginning of August. Since then we have been struggling to get our subscription activated, I don't understand why is as de-activated in the first instance.
I have send proof of payment again and according to the last email dated 17/9, the case was escalated, ref 1903450. I phoned twice after this and somebody would have phoned me back, but nothing.
We paid for the service and are not getting it. I need someone to take responsibility for the problem and fix it.
Marlene Combrinck

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8:44 am EDT
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MultiChoice Africa / DSTV dstv

My account is paid by debit order and yet they keep on disconnecting my dstv stating that I did not pay my account. I phone and then they let me hang on for 15 minutes and then cutt me off. Now I got another message of disconnecting...4 days after my battle (2 days and 12 phone calls) to get reconnected... that I will be disconnected again because of payment! I am not disconnected yet but now I can not use my remote...E102-29 error...and I phoned (2nd time today) and now I must hear they can not help me...she escalated my problem to another department and that may take 24 hour before someone will respond! Now I wonder...is it worth to have dstv? This start to get to expensive as I now heard that I pay R50 reconnecting fee and it is not even my fault that I have being disconected because my account is paid! And what about my telephone bill? Phoning 14 times in 3 days...longer than half a hour on the line?

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5:45 am EDT
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MultiChoice Africa / DSTV refund

Dear Sirs

I paid in the amount of R859.00, being the amount due to reconnect my service on 21 September 2019. I called DSTV on Sunday at 2:20pm to enquire why my service had not been reconnected as I received an error message when I attempted to access DSTV. I was informed by the call centre agent that he had cleared the error and that I was required to turn off my decoder, remove the HMI cable, smart card and reinsert the it, whereafter I was to turn my decoder on in 10 minutes. I asked the consultant whether there were any issues with payment as I had made payment the day before. He informed me that there was no payment due and that the payment I had made the day before was reflecting.

After turning the decoder on, as instructed, the error had not been corrected. I called an agent half an hour later only to be informed that I needed to be an amount of roughly R359.00. I informed her what the agent had told me regarding the payment reflecting but she insisted cheekily that payment had to be made. I spoke to her team leader who undertook to hear the recording of my discussion with the agent who told me that payment was reflecting. I spent 30 minutes holding for him whereafter the agent, not the team leader told me that the team leader still had to listen to the recording. I hung up.

I request that I be refunded the amount of R859.00 IMMEDIATELY. I do not wish to speak to any of your agents or team leaders. Your employees services are a poor reflection of DSTV in its entirety. Please confirm receipt of my message and advise by what date I may expect to receive the refund. Please contact me per return emai. DO NOT attempt to contact me on my mobile or via any other means in an attempt to convince me to remain a customer of DSTV. The manner in which your customers are treated (this has not been the first time) is a clear indication as to why DSTV has lost the majority of its customer support. I await your most urgent response.

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Yumnah Abdurahman
Cape Town, ZA
Nov 09, 2020 10:11 am EST

Goodday my daughter went to pay my dstv account at shoprite today cause i didn have time to i dont know how cashiers cant help the people my amount is r399 my daughter gave her a r500 and said i dont know how much it was for her to turn da screen let she see the amount owing now im a looser of a r50 which i could buy food stuff with can you please refund my r50 cause when it comes to next months then i must pay again r399.

V
V
Vicky2Li
, ZA
Mar 08, 2020 9:56 am EDT

I'm experiencing the same problem

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3:43 am EDT
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MultiChoice Africa / DSTV dstv

I made payment of outstanding amount of R618.00 on the 24.09.2018 at 02:32 am, I contacted DSTV 24.09.2019 and spoke to 2 individuals which confirmed the amount which included re-connection fee. They confirmed my proof of payments by the Accounts Department and re-activated my DSTV. Today (2 days later)I wake up to kids complaining the DSTV is off and I get a sms to say that it has been disconnected due to outstanding amount of R668.00 which is [censored].

I have 1 decoder as Compact and the secondary decoder as XtraView for the kids.
I was billed both decoders as being Compact packages individually and that's why my amount was freakn double what it is supposed to be.

Now I am being told that the individuals whom I had spoken to on the 24.09.2019 did not attach my proof of payments to my account and thus being disconnected and they are unable to do anything until the accounts department actions it and it can take up to 48 hours. WTF

I am about to start my shift in 30 min and have 2 kids screaming about freakn DSTV and it is holidays!

1. First i'm being ripped off billing me double for their misconfiguration on their
system
2. The staff incompetence for not attaching proof of payments to account which they
are busy with.
3. Being on the phone for 30 min for them to tell me that they cannot do anything
and only the accounts department can correct the payment attachment which
they take up to 48 hours.
4. WTF is this the service we pay for?

I am beyond freakn pissed

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3:10 am EDT
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MultiChoice Africa / DSTV account paid on time

I made payment yesterday as per my payment date.
I called in to confirm the payment and sent the proof of payment yesterday as per attached.
I called again this morning as my service was disconnected and spoke to Hlengiwe Khumalo who lied and said I need to pay the R50.00 extra for the outstanding amount of last month.
If there was an outstanding amount for last month surely DSTV wouldn't have reconnected me last month.
When I insisted on speaking to a manager she then lied even further and said the R50.00 was for the Showmax which I cancelled a long time ago and surely Showmax isn't R50.00
I receieved a sms to say I needed to pay R637.51 by the 25/09/19 which was done.
I refuse to pay the R50.00 reconnection fee as my balance was paid by the due date.
Please also inform your management that there are incompetent staff members there who give clients incorrect information like Hlengiwe.
I was on the phone for more than half an hour with her and she said she cannot reconnect me.
I would like my service reconnected immediately as payment was made on due time.
I then called and spoke to Alvaro who assisted me immediately and was very understanding as he seemed to be the only person who understood my account.

This is disgusting service as to think people like Hlengiwe is the first line of communication when it comes to customers.

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3:20 pm EDT

MultiChoice Africa / DSTV disconnected my service whereas I paid

I'd number - [protected]
Names-Salome Mapula Malikane
I paid my account on the 21st, which is my due date. I pay according to the sms I get monthly as I'm one of the penalties.
Today on the 25th my service is disconnected. I spoke to 3 different consultants, xolile, Nthabiseng and the other one. They all sound like they don't know what they doing. Nthabiseng told I'm reconnected but when I get home, service still terminated.

Is not my fault that u guys had a problem with payment not reflecting on ur side. I have kids on holidays for heaven sake.
By 07h00 if I'm not reconnect, I'm taking this matter further.

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7:30 am EDT
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MultiChoice Africa / DSTV incorrect billing

on the 6th of august i called dstv customer line to inform them that i want to down grade DSTV package from dstv compact to dstv family. as time went i realised they did not downgrade as requested. initially i was on dstv family, i requested upgrade for the holidays, up to date they have not downgraded and continue to bill me incorrectly. i called again to report that the the packages have not been updated, and wanted to understand why. Ms Zamo Ntombi informed me that from the system she does not see any request to downgrade, i informed her that i did report, she said i must talk to who ever who assisted me on that day, i asked her to check on the system who it was, she said the system does not capture that kind of information, she can only put on the system to downgrade on the 3rd of September, but will have to pay acces fee of R95 on top of my bill, which amounts to R595, i then indicated to her, that i already paid that for the month of August, since the lady i was talking said, i was late to report, i should have reported on the 3rd of August 2019 or before, when i requested for my recordings for the day because i had proof that that i called, since tried to do the procedure on their WhaatsApp number, but unfortunately i did not have my decoder number, i resulted to using the customer service line. up to date the requested has not been followed. and they putting my account in arrears. i was not allowed to talk to the supervisor, apparently all supervisors were not available. my. Ms. G Maake. [protected]. my customer number is [protected] email address Vongani.[protected]@gauteng.gov.za. kindly assist with correct and appropriate billing, i will not pay for extra cost because just some one did not do their work.

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6:16 am EDT

MultiChoice Africa / DSTV accredited installer

My complaint is not about Multichoice per se but their accredited installer with the hope that Multichoice will be able to help and get them to do right by us as clients. On 13 September I had an appointment with one of their accredited installer named Admire, his numbers are ([protected]) who came to assist with connecting my Dstv explora in the new place I have recently moved to. On his way, his car broke down and I had to go fetch him and drop him off after he had installed the dstv which I have no problem with. Later on that Friday night, I noticed many of the channels were no longer playing and I notified him of this and he promised to come sort it out. I've been waiting and when I make follow ups he keeps promising to come and now is ignoring me. I really don't know what to do now cause I will pay another person and they do the same thing. Multichoice please help

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5:35 am EDT

MultiChoice Africa / DSTV downgrade from dstv compact to dstv access

I called Multichoice on the 14th of June 2019 and spoke to the consultant by the name of Lindokuhle at about 11:48 am and requested a downgrade from my Dstv Compact Package to Dstv Access to be done on the 15th of July 2019. The Downgrade was not done as requested. Once again, I telephonically contacted Multichoice on the 18th of July 2019 (Spoke to another Consultant by the name of Siphosihle - Ref [protected]) and queried why they deducted the amount for Compact and I was informed that due to technical errors on their system, they could not do it. The consultant promised that the matter will be escalated to finance department who will refund me the excess amount paid. I was further informed that the downgrade will be scheduled for the 15th of August 2019 as the downgrade can only be done on the next payment date as per debit order date.

Subsequent to that, I did a follow up on the 16th of August 2019 as the downgrade was not done and the excess amount has still not been refunded. Nokuthula Buthelezi told me that refunds take too long and the matter was still with finance department and I requested the amount not be refunded to me anymore since it was taking forever. I prefer that the amount be credited to my account and she said that could be done in few days. She further advised that I communicate directly with her via e-mail to avoid having to deal with different consultant as she was familiar with the case.

The first e-mail was sent to Nokuthula on the 26th of August 2019 and a follow-up e-mail was sent on the 28th of August 2019 and to date she has not responded to my e-mail. I did another follow-up on the 28th of August 2019 with Daisy (Multichoice consultant) who could not assist me but rather advised that I visit their Randburg Office. The matter is still not resolved due to poor customer service received from Multichoice. I would like the access amount paid for July/August be refunded in my account.

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MultiChoice Africa / DSTV In-depth Review

Overview:

MultiChoice Africa, the parent company of DSTV, is a leading provider of satellite television services in Africa. With a rich company background and extensive experience in the industry, they offer a wide range of services to cater to their target market.

Pricing and Packages:

MultiChoice Africa provides various subscription options to suit different needs and budgets. Their pricing structure is competitive, offering value for money with a range of packages to choose from.

Channel Selection:

With a diverse selection of channels, MultiChoice Africa offers a wide variety of local and international content. They also provide exclusive programming, ensuring a unique viewing experience for their customers.

Technology and Equipment:

MultiChoice Africa offers different set-top box options, including HD and Ultra HD capabilities. Their user-friendly interface makes it easy for customers to navigate and enjoy their viewing experience.

Customer Service:

MultiChoice Africa prioritizes accessibility and support channels for their customers. They strive to provide prompt response times and effective resolution of any issues that may arise.

Installation and Setup:

The installation process provided by MultiChoice Africa is seamless and hassle-free. They provide all the necessary equipment and ensure a user-friendly setup for their customers.

Reliability and Signal Quality:

MultiChoice Africa ensures strong signal strength and stability for uninterrupted viewing. While weather conditions may impact the signal, they strive to minimize downtime and outages.

Additional Features:

In addition to their regular programming, MultiChoice Africa offers catch-up and on-demand services, as well as interactive TV features. They also provide mobile and online streaming options for added convenience.

User Experience:

MultiChoice Africa focuses on providing a seamless user experience with easy navigation and a user-friendly interface. Their remote control functionality and personalization options enhance the viewing experience.

Competitor Comparison:

When compared to other service providers, MultiChoice Africa has its strengths and weaknesses. However, their unique selling points set them apart and make them a preferred choice for many customers.

Overall Satisfaction:

User reviews and ratings reflect the overall customer satisfaction with MultiChoice Africa. The majority of customers are highly satisfied and would recommend their services to others.

Conclusion:

In summary, MultiChoice Africa / DSTV offers a comprehensive satellite television service with a wide range of channels, competitive pricing, and excellent customer support. While there is room for improvement, their overall service and user experience make them a top choice for viewers in Africa.

How to file a complaint about MultiChoice Africa / DSTV?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MultiChoice Africa / DSTV. Make it specific and clear, for example, "Billing Error on DSTV Subscription."

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The nature of the problem with your MultiChoice Africa / DSTV service or product.
  • Any relevant dates and times when the issue occurred.
  • Details of any transactions, including subscription plans, payments, or refunds, and how they were affected by the issue.
  • Steps you have taken to resolve the problem, including any communication with MultiChoice Africa / DSTV customer service.
  • The company's response to your attempts to resolve the issue, if applicable.
  • The personal impact of the issue, such as inconvenience, financial loss, or disruption of service.

Be as detailed as possible to give a clear understanding of the situation and why it is problematic.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. Do not include sensitive personal information like your ID number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from MultiChoice Africa / DSTV, such as a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Be prepared to engage with any replies from MultiChoice Africa / DSTV or further inquiries from ComplaintsBoard.com to resolve your issue.

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Contact MultiChoice Africa / DSTV customer service

Phone numbers

+27 11 289 2222 +27 12 422 2222 More phone numbers

Website

www.multichoice.co.za

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