MultiChoice Africa / DSTV
reviews and complaints

Please activate my account asap I made payment on Friday and I have wasted over 2 hours of airtime trying to get someone to reconnect my services from yesterday. I refuse to resend my proof of payment for the 5th time now if no one can assist kindly cancel my subscription and I will take my money elsewhere. Thr managers or supervises are of no use either I called in asking to speak to 2 of them and I was put on hold for 10min till I had to drop the call because dstv is wasting my airtime as well as my time i honestly had enough you guys made us sit without anything to watch for the entire weekend but u quik to take our money.

This will be my last attempt at trying to get assistance. I have been foning to get my extra view service activated since 26 August 2019. Payment was made before the agreed payment date yet my service was cut. They requested proof of payment which was submitted and now i owe another amount but when calling the unproffessional customer line they assure me that the system is slow and they trying to reconnect me. They then put me on hold never to return. I have been making these calls for more than a week but with no luck. You take my money but dont provide my service. If this way of trying to get assistance is unsuccessful then you can be assured i will be seeking other avenues to get help. Because you are then stealing my moneyPlease also put consultants in place that actually can do the work and understand what dstv is about. I have never dealt with such poor service in my life.

Hi my name is Eva Semela ID [protected] I'm so pissed off by dstv I wonder who owns it he/she is nothing but a crook. In July my dstv was disconnected coz I didn't pay it in August I had to pay R785 to be reconnected of which I don't understand why that much coz the whole July month it was disconnected now this month it is disconnected again I have to pay R449 what happened to the money that I payed last month this is day light robbery I won't stand for that [censored] and the consultant are useless

My services was suspended even though DSTV debits my account EVERY month with the correct amount. I am now being told I owe this ridiculous amount. How is that possible if my account gets debited every month for years now! I want this issue resolved or I will cancel my DSTV.
I am attaching a screenshot from a Paidup up Letter I received on Monday 10 April 2017 at 11:12
Ever since then my account has been debited every month and I have no arrears
I have phoned DSTV multiple times since 2 September 2019 and no one is able to assist me.
I would like my service restored!
My Case Reference Number is: 5572771
I can be contacted on [protected]

07 Sept 2019; client no: [protected]
I have an overdue account of R449 that was sent to me via sms on the 05 sept., 2019. I paid the amount on the 7 sept, 2019 at exactly 7:23am. I waited till 10 am, and when there was no reconnection of my dstv, I made calls to the dstv and spoke with consultants (two of them on two occassions). Each asked me to email the proof of payment to their email, which I did. (the emails: kamojelo.khanyile@multichoice.co.za and patience.moagi@multichoice.co.za). Two hours after, there was no reconnection. I call dstv again, the third person also said I should send email, and I refused. At 16hrs, my dstv hasnt be connected and i called again, it was then the officer told me that I have to pay R499 that I am still owing R50. I said i only paid what I received via sms. And I suggested that, the R50 should be transfered to my next bill, that I will pay, the lady refused. That I must pay the R50 and send proof of payment. And I said, thatll be unfair to me as a customer. All efforts to get my account activated proved abortive. I believed this is as unfair treatment. I want my account to be activated while the R50 should be transfered to my next bill in October. Thanks

On Monday the 2nd of September i paid for my subscription which is R 399, then on Tuesday morning the 3rd of Sept, i received a message saying my subscription has been cancelled due to non payment. I called their call centre, they asked for a Proof of Payment, which i sent it to them.Later same day when i went home i called again, they said they did not receive POP, which i had to send it again. Following day i called again THEIR CALL CENTRE, SOME GUY TOLD ME THAT ON MY ACCOUNT MY SUBSCRIPTION HAS BEEN REMOVED, AND IT IS THEIR FAULT, THEY ARE FIXING THE PROBLEM.
I HAVE BEEN CALLING DSTV TILL TODAY, WITHOUT SUCCESS NOTHING HAS CHANGED.

THIS IS REALLY FRUSTRATING TO THE CORE. AND IT IS NOW WEEKEND, WHICH MEANS NO TV FOR US EVEN THOUGH I HAVE PAID. CALLING THE CALL CENTRE EVERYDAY I HAVE EVEN USED MORE THAN THE SUBSCRIPTION MONEY I PAY FOR MY DSTV. IF THEY CANNOT RESOLVE THE PROBLEM THEY SHOULD SAY IT.BUT I AM REALLY FRUSTRATED AT THEIR SERVICE.

I have now been struggling 4 weeks with my extraview due to your upgrade and this caused my decoders to be inactive!

I need my decoders linked as soon as yesterday! It's been escalated multiple times over the last two weeks, and I am now FED up!

If this is not fixed by 12:00 tomorrow I would like to cancel my services with you as you can clearly not deliver!

Having to wait for four weeks is totally unacceptable!

Sort the crap out as in yesterday!

I am so frustrated with Multichoice, on the 1st September 2019 I've paid my monthly Subscription of R265-00 for Family package, however i never had a problem with my account until now of which i actually upgraded my package from family to compact.I am making use of the mobile app which is so convenient..upgraded and made a payment of R120.26 via EFT on the link that was given which was requested for the upgrade.After i have done that the upgrading was pending, but my balance showed R0.00 so i decided to call for assistance to their call centre..i was then explaining the issue i had to the consultant, i dont know if she dropped the phone on me but the phone call was no longer active..however after i spoke to her, my channels was activated.when it came to my attention that on the app it says that i have to pay a amount of R230.50, for what, as i already made a payment.i was so upset and confuse.After several attempts to phone and let me wait long for assistance one of the consultants told me that the R120.26 does not reflect and probably pending to reflect on their system.Today i phoned again and was helped by a lady called Monique, after checking and investigating, she told me that someone removed the family package from my account and added a new package namely compact and did not upgrade as ive requested, but the R120.26 is showing on their system and that im being billed incorrectly, Now how is tht my problem? i was then told that unfortunately there is nothing she can do, but that the billing department will be contacting me regarding the problem.Why employ People that knows nothing as to what they are doing, causing us loyal customers to have payment issues.Money doesnt grow on trees, i suggest you train your call centre agents to do their work properly.i will be waiting for your call from the billing department to sort out this problem.
contact me [protected]
Email [protected]@gmail.com
Acc nr [protected]

On the 23/08/2019 we hired a movie from Box office via credit card.
The DSTV premium plus the box office amount was taken from the credit card.
On the 25/08/19 i called DSTV to enquire about my outstanding balance and was told they recieved the payment and there is an amount of R648.00 due on the 25/09/19.
I then recieved a sms saying i needed to pay R821.00 and my service will be diconnected.
I called again on the 04/09/2019 and was told i need to pay R829.00 for August to be reconnected and Ronly R146.00 was due for September (Which is impossible as my compact alone is R399.00 a month) i then called 05/09/2019 with ref: [protected]-I246 and was told by the consultant to pay R450.00 so that my service can be reconnected till the 25/09/2019. i went imeediately and paid the amount and called to reconnect. I was then told that i still need to Pay R371.00 and they cannot reconnet me/.
This service is disgusting as all the agents seems to thumbsuck their own amount for the benefit. i would like my service reconnected as per the ref above and the calls can even be retrieved to hear what the consultants told me.
there is no consistancy with the amount owing on accounts and now i wonder if i am even paying what i am suppose to or dows DSTV just guess an estimated amount every month.i was my service reconnected and i will pay the amount of R371.00 plus the amount due for the next month on the 25/09/2019

Dear Sir/Madam,

I am writing this email with great disappointment at the service I have received from Multichoice, the following amounts have been debited from my bank account without any explaination for the inconsistencies.

June R700.00
July R493.00
August R549.00
September R963.00

The inconvenience of having to call your call centre is not only annoying but defeats your customer service charter that you provide a service that every customer is happy about, contrary to that I pay my subscription of God knows how much it is a month because as far as I know its R600 including Showmax. Also clarify and refund me my R89 x 4 that I have been paying unknowingly. That is illegal to charge me amounts that are not agreed by myself.

Can I get a response in regards to this matter, countless times I am calling the call centre at my own expense. Furthermore your staff at the counter that was assisting me at your centre was very rude and uninformed, I am appalled to say the least at the way Multichoice is neglecting its responsibility to customer service, the onus is on me to fix their faults?

M.Sibiya

I've run out of patience with Dstv accounts department who have billed me incorrectly on account number [protected].

What happened was I paid my subscription at one of the small shops using Kazang machines. After waiting for over an hour for the service to be reactivated, I called Dstv call Centre to make an Enquiry, only to be told that my payment is not reflecting on their system. I made the same Enquiry the following day and was told to send proof of payment, which I did. I was told that the payment is still not reflecting as it sometimes takes 24hrs to do so. Later that day, my service was reactivated and as logic dictates, I assumed the payment was now reflecting.

I'm a Dstv compact subscriber, but to my shock, this month I was billed R648 and upon making an enquiry, was told it was because the previous month a watched without paying. Simple question was: How was it possible for Dstv to reactivate my service if I didn't pay? Even after sending them proof of payment? I was told the matter will take 48hrs for accounts to allocate my payment to clear the error and it's now over a month.

What's frustrating is that my service has been switched off, not because I'm failing to pay, but because I'm unwilling to pay the inflated amount. The error is on their part and by the time the issue is resolved, they'll be charging me a penalty fee because of the mistake they did.

My problem started when I wanted to turn on my holiday viewing! This was only activated on the Sunday after having to phone about 7 times! There Whatsapp and self service do not function either! During this time my main viewing at home was turned off! Since then I must have made about 20 calls to the customer support and nobody can rectify my problem! I run two holiday ho
Es with paying guests and find it embarrassing when they can't access dstv

Dstv was down on 25 August 2029, pathetic service & consultants have lack of knowledge to assist customers on the phone & Facebook chat, I complained about the service & how dstv will reimburse me for the days with no service, also my bill is higher than my month to month subscription & consultants still couldn't give me an answer why the change, now account is overdue by R465.18, my subscription is R430 & dstv consultants confirmed on 4th September 2019 they have received debit order payment however it is not debited off my bank account, now it is in arrears why do I have to be inconvenienced by my account being in arrears when dstv didn't debit my bank & on the 25th August 2029 Facebook chat consultant assured me dstv will reduce my fee by 1 day as compensation for no service/signal however dstv hasn't corrected the incorrect amount which is higher nor did they reduce my debit order for the 1 day, now dstv has put my account overdue but this is DSTV fault as debit order is set up. Pathetic service as consultants are not equipped to handle queries.

Good day

Kindly assist with the following:

Named: Sam Matane
ID: **********082
Cell: **********
Res Address: 7034 Cydonia Street Unit 15
Mmabatho. 2735. North West Province

My Dstv Explorer was disconnected last week on the 29th of August. I phoned in to enquire and i was informed that I owe R66.10 as an outstanding balance for my account to be activated as Dstv debited a lower amount instead of my normal Price lock subscription.

The lady then informed me that the febit order will go through and my Dstv will be switched on. I later phoned as it was still off and I came to my senses that tbere is no way Dstv could debit an amount which is not supposed to be debited. Rather I will recieve an sms indicating that there is insufficient funds in the account as a returned debit.

The second lady i spoke to explained that Multichoice was experiencing a challenge with the system and price lock subscribers had their Dstv Explorers switched off and its not my problem rather the companies. She explained that the previuose person assisting me did not explain things correctly to me.

1. My account is up to date and I do mot have an outstanding balance on m y account.
2. The R66.10 debited from account is a reconnection fee which was not even supposed to be charged on my account as it was not my problem for the Dstv to be switched off.
3. Dstv has offered me a discount and i will not be paying my normal R604 subscription which includes my two insuarances for the Explorer and Extra view decoders.
4. Today the 02 of September Dstv has debited an amount R712.07 which is not even my Price lock monthly debit.

Kindly assist as this is a problem created by Multichoice and not myself.

I would like payment debited from my account be reversed and the normal payment be done accordingly. When i try to call in every time i am told my problem has been escalated and some one will call me. To date no one has and i dont think they will ever call me because they take me fogranted.

Your assistance will be highly appriciated.

Sam Matane

All agent's that I have spoken to are not equipped to assist me, how many trainees are there that are unattended?. I've been having so must trouble being disconnected whilst payment has been made and to top that, a fee is charged to reconnect. Last week I received a SMS saying my debit order is cancelled and No one can tell me who cancelled my debit order. This customer care line is a joke, on hold for 20min and still nothing resolved. This goes beyond frustration.

Hi Please see attached and below correspondence from yourselves via SMS

Please see attached proof of payment as discussed on the phoneR1570.00, please reconnect my explora. The call centre said my next payment is only due 24 September 2019. Please note every time I call Katlego, Shanees, Nel the amount changes and when I tried to reset up my debit order there were issues with the system. My service was switched off from 12 August to 24 August and the 24 month contract was completed so why am I paying for a service period I never had access to. Your amounts jump from R1355.98 owing to R904.00 then R545.00 and so on it appears you guys cannot get your story strait. Please also see attached change of bank details and advise if I can reset up my monthly debit order for 26th of every month.

Thanks for getting your DStv Explora on Price Lock! Your contract ends in 7 days. After this, your monthly subscription will change to R809 for DStv Premium plus R90 for the Access Fee. (THIS WAS SENT 19 JULY 2019)

Honestly the way I feel about your level of service thus far I should cancel my subscription permanently and look at alternate viewing option.

I sincerely hope this can be resolved ASAP as it is going on and on and on.
Eric Wright [protected] acc [protected] contact No [protected]

Hi my name is gugu, im on a copmact now my billing went to r 1 200 I need a proper explanaition as to what is happening, I tried to call the call centre but only gave me the case no 01 and 027. Now sent your collections dept to call me but they cant even explain to me how didi they get t that amount, u defrauding people cause u know they can debate properly on the phone even your braches just give the phobe to call the head office

Im very frustrated and irritated with mulyichoice
Gugu
[protected]

I have been calling multichoice for more than 10 times now! The customer service you render is pathetic! I have been placed on hold 3 times for literally more than 11 minutes first time, second and third time was placed on hold for more than 8 minutes after I instructed that I should not be placed on hold for more than 3 minutes without anything being communicated to me! I spoke to clinton schoman (team leader) assisted me and told me that he would call after 2 hours because they apparently their system has been placing payments into incorrect accounts! I spoke to him at 8 and said he will call after 2 hours.. It's 12:05 now and no word from him, I called again and spoke to a lady named nodumiso and told her what I wanted to enquire about and she told me to hold on while she finds out what's happening.. I mean she placed me on hold for literally 16 minutes! I mean really?! I want to camel this nonsense because this is crazy!

Good day im a client if dstv with client number [protected], I upgraded in June to pricelock for 649 including my package of complact plus, I added an extra dstv explorer for R49.00 per month, all in all im supposed to pay R793.00 including R95.00 for extraview. Since July month Dstv is ripping me by charging R1610&1272 for July and August Month. Please help as I reported the matter to them, they promised to call within 24hrs but now six days have passed without any correspondence.

More than a week and my problem are not resolved.

My ref at Multichoice is 5470290.

They can see my account with only one decoder but not the second decoder. the second decoder is on their system but not link.

Acc: [protected]
Main decoder: smart card: [protected]
Main decoder serial:A100158124

Exstra view decoder smart card: [protected]
Exstra view decoder ser: A100204981