MTN — pathetic service!
I must say that I am totally disgusted at the pathetic service received by MTN SA. I have been a subscriber for four years and three months ago they have decided to bar me from sending sms's and I am unable to reload airtime. So now I had to go as far as purchasing another sim card (Vodacom may I add) because I am unable to use my mtn sim to send or reply to sms's or even reload airtime . I have contacted MTN helpdesk for the past three months and have dealt with 3 team leaders and over 12 consultants and even went as far as going into an MTN store in Parow Sanlam center branch to get this sorted out, stood there for over an hour with no solution to my problem. I must say that MTN are seriously losing several clients because of their pathetic service. I doubt that this complaint would have an effect on them.
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