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CB Cruises and Charters MSC Cruises Seashore cruise 11/16-11/20/2023
MSC Cruises

MSC Cruises review: Seashore cruise 11/16-11/20/2023

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8:08 am EST
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I am contacting your company to address some of my concerns that I’ve had on the screws. This cruise was to celebrate my 50th birthday after so many health issues and I feel that I did not get the experience that I was advised I would get. The food was horrible. I was never able to eat anything of substance on the cruise The room service was three hours long wait and did not give me what I ordered going to the dining room area. The food was not hot and if we wanted something different, there was a surcharge we were only allowed to drink water and then we had to buy any additional drinks that we may have wanted , I have been on several cruises and I’ve never experienced such a horrible experience on this cruise this cruise certainly of my 50th celebration. I certainly am wishing that I can at least get 50% of a refund from the total amount I paid of $998 plus the upgrade which was a additional hundred and something dollars I have never ever been so disappointed in a cruise in my entire life, I just could not enjoy myself from the food to the service. No one really being able to understand what you were saying to them to you know go on the Nassau not really having time to spend an [censored], which is why I really bought this cruise. My bathroom smell like musty mildew doing the cruise my room attendant tried to come and clean it but it still had a musty mildew odor. I did speak with guest services on several occasions about my concerns and they told me that someone would call me and no one ever called please please contact me and let me know where I stand as far as a refund or some type of compensation at least 50%. And by the way, most of the food in the dining area was not what we expected. We ordered things of the menu that you guys did not have. It was just a total mess Thank you.

Desired outcome: 50%refund of $998 paid but I did upgrade for additional $100+

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