Motel 6 review: Manager lied to us and said that Expedia canceled our reservation when we arrived for check-in.

We booked our room at Motel 6 in Ft. Lauderdale through Expedia MONTHS in advance for a decent price. We arrived on the day of our reservation (Feb. 14, 2026) at 3:00 pm. I overheard the clerk say to another gues that they had overbooked. When it was my turn to check in, I was told by the clerk that he couldn't find our reservation. I gave him the printout with the confirmation information, and he was able to find it that way, and informed me that the reservation had been cancelled. I said, "no, not by me!" He called the person who I assumed to be the manager over, and the manager said "Oh yes, I remember this one. Expedia called to cancel your reservation yesterday." I knew this was not true, but was told that there were no rooms left. I spoke with several other people in their very crowded lobby, only to hear others say the same story. It was Valentine's day, so there were NO vacant hotels nearby, and we had to travel 25 minutes north and pay three times as much for another room. We called Expedia to find out their version of the story, and they agreed that they would never call a hotel to cancel a reservation themselves, so basically the Motel 6 manager cancelled our reservation and didn't bother to tell us, nor did he refund us the money. It was still on our credit card bill. Complete fraud, and disgusting behavior, leaving two women (one elderly) stranded in a strange city just to scam us out of our money.

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