Motel 6
reviews and complaints

I stayed at Motel 6 in Apache Junction AZ from May 31 to June 2 2019. My husband was threatened by a man who was a painter. He asked the night clerk to call the police and he did not. The man is still working there and it is not a comfortable atmosphere. In the back parking lot there were people roaming around at night looking very suspicious, like they were looking to break into cars. You need to check into the people you hire for construction. Did Not Feel Safe at All !

This particular hotel is disgusting. I couldn't even use a towel to wash my face the 10 minutes I was in the Room there were roaches crawling everywhere the towels were white they had hair on them, they were wet, When I went to leave the Room after using one of my personal shirts to wash my face and wipe down my body just so I won't fall asleep because I had to keep driving there was no way of sleeping in that Room it was disgusting roaches everywhere it wasn't even swept nothing was white down the TV even had stuff all over it I didn't even feel safe there. Can I please get a reimbursement I was there 10 minutes you can look on the cameras do whatever you have to do I will attach pictures but it's pretty awful I had to use my own shirt just to wipe down my body and risk getting into an accident because the Room was so awfully disgusting I couldn't even sit on the bed. It shows on my bank account as number 4881 and it was almost $60 unfortunately Now I have to sleep in my car because I could have paid an extra $20 at a clean sanitary hotel and been able to sleep and wash my body but now I cannot because I am having to do this and I'm fortunately if you can't help me with this I will call the health department because it's not sanitary. See attached pictures my name is Colleen Kersten My contact information is [protected] email is as followed [protected]@yahoo.com.
And all I have is my bank statement I didn't get a receipt so I will be attaching that also I have been driving over 12 hours I had come from Jacksonville Florida as per my address is 7256 Merrill road Jacksonville FL 32277 I think I have covered everything and something needs to be done about this particular hotel it needs to be shut down due to health reason in Sulfur La

I booked this room so my daughter and I could have a little get away. The employee at check in was great.
When we walked into the room it smelled but we were not going to allow that to ruin out trip. We sprayed it with body spray and headed for the pool.
The pool was clean and the temperature was perfect however almost every lounge chair was broken or completely ripped down the middle.
After lounging at the pool for awhile we showered and headed out to dinner. When we got back we both laid in our separate beds. We were both itchy. I got up and showered again and laid back down. Again, kept itching all over. Finally we had enough so we decided to load our car and make the 2 1/2 drive back home so we could get a good night sleep. As we were leaving I was very frustrated. There was a line in the office so I decided to call as we were leaving. I called at 9:10 pm and spoke to Antonio telling him we had left because the beds were extremely itchy. He said thank you for letting us know.
Sunday morning I began calling Travelocity because I felt/feel I deserve a refund. After calling back every hour because they were having computer issues, going back and forth with them I decided to call the hotel. I asked to speak to a manager, he stared he was and I believe his name was Aaron. I had a hard time hearing it clearly. I explained to him the situation to which he replied Antonio said we left due to noise. There was no noise so that was not true. He stated he was going to check the room and call me back that evening to which I still haven't heard from anyone.
I feel I deserve to be refunded my money minus 50.00 because we did shower in the room. I am trying to be fair. I will also be sending this to the Motel 6 corporate office so they are aware.
I hope to hear from someone within the next 24 hours.

Thank yoU
Sara Jones
Itin. # [protected]
Email [protected]@aol.com

I really would like to know how they handle someone with disability and uses a wheelchair. On my last 2 night stay at Motel 6 (BWI location), my husband was recovering from surgery and using the steps was very very difficult. The fact that I requested a 1st floor and was told nothing was available but instead I was informed that they do have elevators and I accepted the 3rd floor room on that basis. I was NOT informed that the elevators are shut down by certain time every evening and turned back on by 9am every morning. I feel that should have been told to me because I definitely would have NOT checked in knowing my husband would have to struggle to climb steps to the 3rd floor every time if we were not back in our room by a certain time. There is no refrigerator and there is no iron in the room. For people that travel with a suitcase and have clothes folded and would like to get the wrinkles out before wearing outfit, should not stay at Motel 6 at least not this location.

I made a reservation to stay at motel 6 in Lumberton, NC. The room came up to $41.00 and change with taxes. When I arrived a half hour later I was told that the online rate was a seven day rate and I have to pay $20.00 more. The manager showed me on his computer where it is stated. I looked back on my ' computer it was nowhere on my reservation page. But he insisted I had to pay the higher rate.It really is frustrating and on top of everything the room floor is dirty.

I had paid by credit card for a room for my son in Green Bay Wisconsin at Motel 6, on Sunday 5/5/19 and Monday 5/6/19.

He found a bed bug on his bed and a picture was taken and it is documented.
He was told that a full refund would be given for one night stay.
The mananger had informed my son that a credit would be given for the one night.

They gave him another room to sleep in.
He stayed there 2 nights.

I just got my credit card bill and it shows that only a $20 discount was given.
That is wrong and fraudulent. I should of had one full night room refund.

Because of this I would like a full refund for 2 nights stay.
Sun. May 5, 2019 Merchant name is MOTEL 6 GREEN BAY [protected] WI
Amount is $61.20

Mon May 6, 2019
Merchant name is MOTEL 6 GREEN BAY [protected] WI
Amount is $61.20

Sincerely, Rebecca Muehl
[protected]@gmail.com [protected]

I made a reservation approximately 6 weeks in advance for my trip, ask for a second floor room and I was given a confirmation number and assurance of a second floor room. Upon my arrival on 15 May I gave my confirmation number and was told that I could not have a second floor room because it may be filled before the day was over by a crowd from Yellowstone? I was given a room on the first floor which was for a handicap person. There was no nights stand on one side of the bed, no chair to sit in and no clock in the room, plus other things right off hand I can't remember. I did not extend my stay for the second night.

I was disappointed because my reservation was not upheld. My stay was at 1360 S 12th W. Rexburg, ID on 15 May 2019.

My name is Patricia Johnson and my significant other was Brent Zumbro.

I've been staying here since February 2019, and my Husband and I were just recently given the weekly rate. $535 now that is Fine however now I'm being informed it will be $657 and some change.. like why should I pay more if me and my Husband being Weekly guests will ganruntee $535 which is an affordable rate. What can be done about this. I don't think it's fair.

checked in may 13 2019 at the motel6 2808 south reed road kokomo, in 46902 the room was fine nothing great but seemed clean, we used the bed and bathroom but basically left it as we found instead of getting deposit back we were charged the deposit. when i called to ask about the gentleman was polite and looked up my account for me and said that since there had been smoking in the room we were charged the deposit but since my husband is on oxygen and we do not smoke that is not true. i would a least expect a reach out on this matter please we are on a fixed income and this hurt us

My daughter drove over 6 hours to get to Cheyenne Wyoming for her baby shower and had made a reservation online before she left. Upon check in she was told they would not rent her a Room because she still had a Cheyenne Wyoming driver's license... She's 8 months pregnant who gives a crap what her driver's license said she had a valid address in Nebraska and her vehicle is registered in Nebraska. You guys lost my business I used to use you guys all the time when I would trouble I will be sure to book somewhere else from now on since you have treated my family like this.

At 8:15 in the morning, as I was stepping out of the bathroom, I saw the entry door closing. Rushing over, I opened it to find a guy with a linen cart. "What the f*** are you doing?!" I asked. "Sorry", he mumbled. I barked, "Maybe next time KNOCK FIRST, okay?!" I was really pissed, went to the front desk, where Rita said: 1. She's not sure why the guy would do that. 2. "I just work here" - I REALLY love that line of feces! 3. The Manager wasn't there. 4. She's sorry. And then she laughed. That's really funny, Rita, a guy entering my motel room unannounced. Friggin hysterical, it surely is...

Rooms are so dirty we could not stay there, of course they do not care and will not offer a refund. We drove approximately 4 hours to discover the room was so dirty that no one could sleep on stain bed linens. So had cigarette burn holes in them. One bed was held together with a towel and duct tape. Some strange drippings on the walls as well. All other hotels in the area were fully booked. Wish there was a negative star rating, they truly deserve a -5, since the lobby, halls, etc. are just as bad.

I checked out a room and had some errands to run so I gave the key to my friend so he could wait for me in the room. While I was gone not even an hour later I guess management said he could not be there and said he had to leave. I guess he had couple people come by the room and that's not allowed I'm not sure I wasent given a rule book or a black labeled list when I checked in so... he and his friend went to the office and the office said no deposit refund because there was people in the room and smoke. I dont know how they know that if they never went into the room before being asked to leave. But... they kept MY $20 deposit but issued HIM or the girl he was with a FULL REFUND because she told them I checked out the room for her and it was her money.
Mind you MY i.d. was used and I checked in alone nobody was with me at the time but my refund was given to this girl and not to me. I was not informed of this refund till I went to check out the next day and was told no key no deposit. REGARDLESS if I stayed in the room or not I PAID FOR IT and ITS NONE OF THEIR BUSINESS what I do I PAID FOR THE ROOM. So I called my friend he told me they were given the money back minus deposit right after I had checked in room. Not even an hour later.

I went to office asked what refund policy was and was told to come back at 2 to speak to lady who checked them out. I asked what's your refund policy. Doesnt someone have to show i.d. and be on the room to receive refund or deposit money?

When I called and spoke to manager he yells at me tells me he going to black list me for asking what the policy is on refunds .

So I return at 2 and ask the lady at the desk what was the policy on refunds and does someone hve to show i.d to claim money and she told me all this [censored] Bout how she saw me give them key card but wouldnt show it on camera. I said anyone can say anything and walk in here and get anybody's refund or deposit then.

Basically she gave out a refund to people that werent even on the room and when I asked what the policy was she called me a liar and that I would be black listed from property. Her and the manager both told me I'd be black listed from property. She told me to contact corporate so I am.
Mind you the manager was there the entire time and did not help the situation at all. He actually hung up on me when i called and asked about the policy on refunds and deposits.

I was treated like garbage and threatened and my money was given out to people that did not have i.d. to claim anything.
Is this how motel 6 handles refunds and deposits now?

Anyone can just walk in say whatever they want and get cashed out accordingly with no proof of identification?
The staff was very rude to me. And I would like something done about this. Please and thankyou.
MAY 9TH 2019

-KELLIE FEARN RM 229 MOTEL 6 ON NEEDHAM IN MODESTO CA

If you google "motel 6" with the city you want to stay in, beware. A reservation service called "reservation counter" answers acting like a motel 6 reservation specialist. They're very nice eastern speaking people. The problem is they charge a $14.99 service you don't see until after you make the reservation. When I questioned the total, the person told me it was just the way it was with taxes. I called right back & they're processing the refund of the fee as a "special promotion." my lesson learned: check the url to make sure you're dealing with an actual hotel rep. Otherwise, make the reservation online if you can.

I stay in the motel 6 in merced ca. South side of town for a easter celebration with my family the next day. It was around 5 pm when I got the room. It was a double non smoking room that the front desk said was just cleaned. Me and my girls went in and the floor was dirty, the sheets had stains and the smoke detector was gone, there were no towels I had to go ask for them. I went to take a shower in the morning and tiles fell off the wall. I told them what happen and they charged my card more money. This is crazy I called and they told me it was for damage I caused to the room. I told the man on the phone I didn't damage the room, but he just kept saying well that's why they charged you for. I'm very angry I want my money back. I have picture of everything. The wall behind the tiles was covered in mold and crumbling apart.

On March 11 I paid for a room with a refrigerator and microwave and those were extra so I paid $132.76 for the room for two nights and when I get into the room I found out the sink and shower were not working and I went to the office and she wouldn't give my money back or transfer me to another room with the fridge and microwave so I had to stay in that room one night but I had enough and tried to get one night rent back and I was told it was too late even though I gave the keycard back so I'm going to let the bank handle this one

I waited from 3 am till 7 am in my car for a early check-in witch I appreciate they let us in the time but after going to the room my son walks around bare foot all the time and I noticed his feet were black with a new room I was surprised about that but then I was going to get a bath ready for him and there is no stopper at all so I was frustrated not to mention the tub looked gross even after I cleaned it to the point where my son just got out because of all of these little things adding up so I really would like to get a different room because I am not happy with the way things are going in here I don't complain much but I want a clean room for the two of us thanks for your time and btw I have pictures to