Motel 6 review: 2nd articles on the same conversation

My name is Hugo Paniagua and I'm deaf. I moved to Utah city from Reno Nevada, a few days ago and I did reservation Motel 6 Beaver UT and today too, and also, I paid for extend for another night, but the lady in front desk was very rude and yelled me for no reason. I'm communicate with them by wrote on the paper and out of nowhere the lady started yelling at me and cancelled my reservation then, she told me that her manager said he cancelled my reservation that was not going to be charged and yes, I did get charged from them. I have my bank account that showing processed, and it was paid so after I has been treated by them as of called my mother a homeless and tweaker.

I had already paid for reservations and constantly treating me with no disrespectful and I took a serious action but at the same time I keep myself cool, because I hate how they were already assumed about my mom is homeless or any names on my mother. I'm not really appreciated for their not professional, I'm current student for Western Nevada College in Carson City and my advice to motel 6 management, it's to take those employees out of there system or do something and they are just get a room for themselves for free and they don't to do nothing to work it out communicated with me then suddenly so cruel to customers. They should hire other people that are willing to exchange their cashier job for a professional position, and if I extended and pay for another day was because I'm really behind with my homework and so that's the main reason 0f why I already paid for extended room night. I'm also sent my mom a message with directions to get here but I forgot to send her the room number and I was so tired by the time my mom got there, I was fall asleep and didn't feeling my phone, so my mom went to the front office and spoke with guy in front desk.

I was very quiet, and I didn't understand her, so I'm requested her to please write it down for me to understand what she said. She got became very angry and didn't want to write it down. So, I'm carefully ask her repeated to please write it down, she got fed up with me and she called her manager about me. I just don't understand what I do wrong to her. I was very friendly and smile at her and she got bad attitude at me for no reason. She didn't like to write it down for me, so she had to because I keep told her to write on the paper for me.

Next day the manager sent me a few messages and that was disrespectful telling me about my mother and telling me that she was claimed to be your mom, she is either homeless or a tweaker, my mom has 2 jobs and worked hard, and she is not a homeless, my mother lives in Richfield. She was there to see me and not because she is homeless, and she was very cold outside like freezing and need get in a place to stay. I have all the messages of his text and the video recorded and I'm going to use them as evidence when I'm going to see my attorney because and I will be taking an action because hotels or any serious business should never treat like that to customers with that kind of names and to my mother too. I do really like and love any motel 6 because I'm more comfortable anywhere Motel 6. They are there to make people feel comfortable and welcome.

I hope you understand this situation. I will be happy to hear from you soon.

you may contact me email or text number,

[protected]@gmail.com

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Thank you guys!