Morgan Properties
reviews and complaints

So I was dropping my co worker off at one of these apartment property JUST DROPPING OFF, and A incident occurred where I drove around some kids to AVOID them and drop my co worker off because I was in a rush that day to get to an appointment. Anyways longer story short after passing the kids I also have to avoid a golf cart in the middle of the road which the landlord was is and also is trying to say I intentionally tried to hit her and the kids? Also wants to evict the tenants I dropped off based off my action he had to control nor idea what was about to occur with my driving.I’ve heard a lot of bad about the apartment and the sneaking fees they try to throw if you but this is just petty and retaliatory.

I have been a resident of Atkins Circle since October 2020. With Covid in full swing and Morgan taking over management of the complex I knew there were would be some difficulties given that suddenly everyone was home and the needs of the complex would change. Unfortunately, 2 years later things have gotten worse not better. Even with an extra dumpster at both trash locations there is still an abundance of over flowing trash, vultures and roaches, I have continually had to make maintenance requests to have my apartment sprayed for roaches. I have also had to buy spray to kill the roaches because I can’t wait for a maintenance man to come. So, I am spending my time and money on top of paying for pest control. The complex has not kept up with enforcing rules and I have neighbors piling trash at their front door which is causing more roaches.  While I appreciate the new dog park and the bicycles, a clean, roach and vulture free atmosphere is preferable. I cannot imagine I am the first to complain about this situation.  It is unacceptable to charge money for people to live in this situation. My repeated requests to the complex office has done nothing to fix the situation. My hope is that by reaching out to the head office things will be cleaned up quickly and permanently. The next step is the health department.

We moved in on 06/22/2022 we were told that the apartment we were getting was an updated unit we only got to see the apartment when they got the check. When we got the keys to go look at the apartment the unit was not updated. We went back to the office and told the agent who at the time was Kelly and told her about the unit not being updated or cleaned. The fridge was broken with a hanging light bulb and scratches, deep dents, and faded-out star drawings on it. The dishwasher still had standing water in it with a red bowl from the previous tenant. The ceiling was peeling and had holes in it from previous water damage. Kelly informed Christina, the property manager and she came along with Deshawn (her assistant at the time), and asked us how did we get into this unit and that this is a classic and was told that she will handle it and don't go back to talk to the other agent "Kelly". We left it at that because she said she would take care of it and he said he would contact EARP. We looked over our ERAP paperwork and confirmed that in the welcoming letter they sent to the government agency, the rent was the for the amount of $1305.00 on June 15, 2022, and it had been changed on June 21, 2022, to $1425 we were told and we trusted that they were going to fix this as they said they would. We tried to contact the office, again and again, to see if they had contacted ERAP to verify the amount and no one had done so and they continued to charge us for an upgraded unit. We spoke with another person in the office and were told that he would call them and fix it. We continue to check and call the ERAP program to see if it was getting fixed and they told us no one has called. During this time we moved into the apartment due to the fact they had cashed the check in the amount of $4,619, we had nowhere else to go. My mom put in a request for the things that needed to be fixed we had problems whenever we would use the sink because it was flooding the unit in our kitchen and part of the dining room and the living room. The first maintenance man came in and said that the dishwasher needs a new part because he felt like it was skipping a cycle the part never was replaced but we were told that it was fixed but yet it flooded again my mother called the maintenance manager and he was very disrespectful when she called the emergency maintenance line about the flooding. The next business day I went down to the office to speak with the Property manager which is Christina Brickman and explained the conversation that took place and also explained to her about the flooding then I found out that the maintenance guy that spoke with my mom was in the office as well and Christina told him that the water from the sink goes down through the dishwasher to drain and the dishwasher was not draining it out. Now after explaining all of that the maintenance guy came and took a look at the dishwasher and stated that it was tilted forward and not correct he also saw bubbles in the dishwasher and I explained to him that we don't use the dishwasher we always hand wash our dishes somehow the maintenance guy told Christina Brickman that we were using Dawn dish soap in the dishwasher and at the time my brother was sitting on the porch and he saw the maintenance man in front of our unit waiting for him to go in to post a 10-day eviction notice on our door (attached document). I emailed Christina on July 26, 2022, explaining again that we never used the dishwasher and that we only hand-washed our dishes. During this time my mom continue to make ticket orders for things to be repaired that should have been done prior to renting the unit out to us and also about the washer, dryer, fridge, and the holes in the ceiling. Every time we asked Deshawn about the refrigerator we were told that the washer and dryer were on the way and the fridge was on back ordered and someone would come and test the mold in the bathroom. We personally told Christina about the mold and she said someone would come out to look at it and no one did. Also, our bathroom socket popped and the electricity went out in the bathroom but it came back on by itself. We did however finally get the washer and dryer but still were waiting on other repairs Christina banned my mom from the rental office because she kept calling and emailing Christina to report about the repairs that needed to be done and she stated that my mom was harassing her and disturbing the community. We believe this was because my mother said she needed to talk to someone about her legal rights. They told her she had to write a note saying that she does not have a lawyer and she will not get one in the future. My mother refused to sign that and told her she had to leave the office because she is now banned and she can not talk to any of them. That led to my mom having to call the city and they came out and that there were several code violations and the inspector gave them so many days to get these things fixed. The day before the inspector came, my mom was told again that the refrigerator was still on back order, but about 30 minutes after the inspector left the leasing office they brought in a brand new fridge. We didn't get a 24-hour notice that they were coming and my mom was in the kitchen cooking and the fridge had our food in it when my mom told them that, one of the maintenance guys called Christina and let her know that my mom said she was cooking could they come back he was told that if she did not let them in my mom would have to sign a note saying she refused service. So my mother just stopped and got everything out of the fridge so they could put in the new one. They also brought in a used dishwasher as well, and the only stainless steel app;iance we received was the refrigerator. November 4, 2022, my brother was getting dropped off from work Christina got into a dispute with the driver and my brother was getting out of the car she asked him what unit he lived in and he told her he didn't have anything to do with that situation he's just getting dropped off home from work she continued to ask him what unit was he in I could hear my brother talking and I hear a female so I stepped out to see what was going on and she looked at me and said "that just told me everything" I still asked her what was going on and she rolled her head and ignored me and drove off in the golf cart we called Morgan properties phone line and they advised us to call the police so that it can be on record which we did. My mom tried to talk with someone regarding the matter Christina was walking out she saw my mom and went back in with the other ladies in the office she asked could they talk about what happened and she stated that she didn't want to talk about it and that again we would get a 10-day notice for eviction. Since the time we moved in this has been very stressful we can never come to a resolution to the matter it seems to always have a confrontation with her she is very unprofessional when it comes to handling business I've called corporate and no one gives us a call back I finally found a number on the web that connected me to the office in PA and informed them on the matter when only we wanted to get the apartment fixed please if anyone can reach out to us to solve this matter I would really appreciate it.

I have been living at Melrose on the Bay in Clearwater Florida for eleven years, re-signed my lease four months ago. With the resign I was told by the property manager, I'm not saying there's anything wrong with James, but James Andrews that my carpet would be cleaned, my personal washer and dryer would be switched out with the upgrades the property would be providing, and that my kitchen counter/cabinets would be replaced because it's about to fall off of the wall. None of this has happened and when I put work orders in they are ignored and marked as done even though nothing has been done to resolve the issues. Vineta delworth is the assistant property manager and I bileve she's the reason why things in my apartment aren't taken care of because she does not like me or my family and is raisist. I called a month and a half ago to ask why my work orders were marked done and she got nasty with me (like she does with me) and said she would "look into it to see if I was even approved for all of that", even though she was there when James told me everything would be taken care of. I've also always had my carpet infront of the ac become saturated because the pan needs to be cleaned out, and whenever I've put work orders in in the past with previous companies it's been taken care of. I've been putting work orders in this time for almost three months now and nobody has come to clear it out. I have a 6x3 foot pool of water soaking the carpet from my bedroom door to almost past my kitchen entrance. I have two small children and this is becoming a safety hazard. There's so much water that I use 12 towels a day to try to clean up the water but it's not enough. When my ac turns on it sounds like there's a sink running. The carpet squishes and water goes over my children's feet. This is unacceptable, ESPECIALLY since my rent was just raised by $400. I was paying what this unit is truly worth, which was $861 but now I'm paying $1,278. Not to mention there's always stuff leaking from the ceiling in almost every room. And I'm on the bottom floor.

I have been reporting the damaged stove since September and they have not yet done anything to bring a new one, the air conditioning does not work among other things. I pay the rent and the other payments and since you can't answer me with the things that are damaged here. This is not going well, I hope they can respond to these needs soon because they are unacceptable

The staff is very unprofessional. There is no communication with the tenants. I'm never notified 24 hours in advance about maintenance coming to my unit. Half of the amenities aren't available most of the time. The pool is not kept up with, the car wash area is used as storage for maintenance. There are three holes in the back fence of the complex, I've seen numerous people coming through it. My car has been broken in too as well because of the lack of initiative to fix these problems. The front office is aware of the hole in the fence and have yet to fix it. A reason we chose this community was because it's gated. The gates are never closed though. There are roaches all over the property. I pay monthly for pest control and have only received it because I requested it. The trash compactor is always full. There is only one trash compactor for the whole complex. I had gotten doubled charged in August for my rent which I had to call to get that fixed. They are trying to charge me a second pet deposit because their "system glitched". I had showed them receipts of my payment which they stated it wasn't on my ledger so they wouldn't be able to take it off. They then sent me the ledger which I was able to find my payment for the pet deposit. The front office ladies hung up the phone on me twice when I asked for corporates number.

Good morning I sent a very detailed email to [protected]@morganproperties.com describing some very disturbing situations that are going on in my mother's apartment at 14007 Bramble Lane, Briarwood in Laurel, I also sent a message in the rentcafe (10/15/22) I have also called and left a detailed message (10/25/22) and no one has contacted my mother about the problem. She is 71 and isn't too computer savvy. This is becoming health department related and absolutely unacceptable. Roaches are coming from the vent, the balcony, and its a huge problem. She is buying 3 cans of spray to kill them and also has to inhale the fumes from these chemicals. No one should have to live like this or go through this to get it rectified! Should we call th3e health department? The light switch in the kitchen doesn't work, the bathroom sink literally lifts up when turning on the water, the washer nor the dryer work, the carpet needs to be changed. These are things the complex should keep up with

I was informed that the two basement apartment units were to be vacated as soon as possible due to a leakage problem. Once the move is finished, we will be reimbursed for the moving costs, as promised. When I contacted the leasing office after the relocation was finished, they in turn contacted management and have refused to reimburse me for the moving costs. When I called the office, all they said was that they will call me back, but they never did. In order to recover the money, they owe me, I'm exploring for other options.

William Brown

To Mitchell Morgan and the corporate staff at Morgan Properties

For 2 weeks the compactor at Village at Potomac Falls in Sterling, VA has been out of order. The trash is piling up all over bulk storage into the street and in front of the broken trash compactor. American Disposal Services of VA is not picking up the trash and repairing the compactor then the corporate office should terminate the contract with American Disposal and hire a new trash service. The residents of Village at Potomac Falls should not live in a SLUM! This is health and safety hazard!

As a resident I am FURIOUS that I live with this filth and it gets worse every day!

The corporate office receives thousands of dollars every month for trash service from the residents. I would appreciate your attention to this matter IMMEDIATELY!

Thank you so much!

Photos attached!

Morgan Properties: STONERIDGE

When I came into this country, my first address where I live was 5472 Bradford court Alexandria VA 22311 at Lynbrook apartment. I lived there for a while then I left and came back again in 2017 until now.

I was living in 2 bedrooms apartment at 5460 BRADFORD COURT, ALEXANDRIA, VIRGINIA 22311, one of the Morgan Properties buildings at Lynbrook apartment. I was living upstairs until this year I decided to move to the lower level because my wife was having knee problems. They denied my request that I can only move to a bigger apartment such as a three-bedroom or move to a different organization. My income will not allow me to go for three bedrooms now. I decided to look elsewhere. On April 30th, 2022, I found one two-bedroom apartment at another Morgan Properties called Stoneridge. The address was 5742 Dunster Ct Apt#171 Alexandria VA 22311. I was told that I cannot visit the room because someone was still living in it, but they showed it to me on a computer in their office. My moving-out date was July 28th, 2022, from the Lynbrook apartment but Stoneridge said that their apartment would be ready by August 1st, 2022. They decided to negotiate with Lynbrook for me to stay for three more days and I will pay for that. I paid $50 to hold the apartment on April 30, 2022. I was told that they will let me know the next step to take. I have been visiting them occasionally just for a reminder. I was in the Stoneridge office the last week before July 28th, and I was told that the workers needed more time to finish up the apartment and that my moving date will be shifted from August 1st to August 9th. I have been in touch since then, I was confirmed that I will get the key to my apartment on August 9th. On August 4th I paid $350 for amenity fees and $50 application fees to add my wife to the lease because I was told that August 9th will not change and I need to finish all payments and sign the lease as soon as possible. I requested the whole week off from work in case there is a slight change in the moving I can still cover it. They asked me to wait for August 11 so we will go the see the apartment together before I can get the key. I came in on August 11 as they said, and I was told that they are sorry that the apartment has a lot of work to be done and the apartment cannot be ready by then. They asked me to wait until August 17th to move in. They equally said they will discuss my extension with Lynbrook and that I should not worry about that. I ask to be given another alternative, but they refused that there was no other apartment at the same price and their hands are tights. I found myself hopeless. A few days before August 17th, I got a phone call from Stoneridge saying that to avoid all the back and forth that we will need to shift the moving date to September 1st. All my plans have been changed I did not know what else to say or do, I spoke with my wife, and she suggested that I go back to Lynbrook to ask if it is possible to just renew for another year with them which I did. They accepted and I went to Stoneridge to tell them that since they could not keep to their promises, and they do not have a stable date for me I am going back to renew at Lynbrook, and I will need all my $450 back, and use them to pay Lynbrook. They refused to refund me my money after all they made me go through saying that I was the one backing off. I went there countless times before I was allowed to speak with their supervisor, and she said she will see what she can do I waited for another week to go back there, and I was told they have engaged in the process of returning a part of my money but there was no guarantee that it will be approved or when. I waited for another two weeks to call the call Stoneridge office and I was told that the lady in charge of my case no longer worked there, and they don’t much about my case therefore they cannot help me, that if the lady said I should wait so be it.

October 19-22

We’ve put in a work order for getting the garbage disposal fixed and kitchen sinks unclogged. We were told that is a emergency so maintenance should be there shortly which was the 20th, nobody came.I called later that day and was told they are short staffed and claimed we didn’t put a work order in, so they said tomorrow morning for sure and call the office and ask for “Ava if they don’t arrive” they didn’t arrive at all. So I called and was told the same reason again “ short staff and we will send somebody by the end of the day” Oct21st.. Today Oct 22nd 12:40pm I went to the office to see why nobody has came for maintenance and told me “Im going to contact maintenance since their on call and if nobody shows up too give me a call in 30 minutes” again nobody showed up and I called along with going to the office just to see that she left and it’s during business hours and a sign on the door saying we are open. It’s been 2 hours and still nobody is at the office , but they close at 4. I’ve never had this problem with the old maintenance crew or old management I don’t know what changed but I would like the office to at least take accountability for miscommunication and guidance with the maintenance crew.

From [protected] we were residents at 8818 Hawthorne Lane Apt 104 Laurel, Maryland 20708. When we received a final bill for moving out, we noticed a charge for a reglazed bath tub. We contacted the leasing office right away and told them the bathtub looked that way when we moved in because they used spray paint instead. We submitted video proof and they said they would remove it. Well here we are two years later, still trying to get this fee removed. Not only have we been getting sent in circles to talk to someone but now they sent it to collections without any warning. The people at the leasing office say they can only put in a ticket to corporate and someone will call us back. No one calls so we repeat the cycle. We tried calling corporate and one person answers and sends us to a answering machine of someone that’s suppose to answer. We have proof of everything.

I am writing this letter today on behalf of my son Andre Jones Jr. to complain of the poor service he received from your company on October 18, 2022.My son has Remitting Multiple Sclerosis but is very capable of caring for himself.

On Friday, October 14, 2022, my daughter attempted to apply but was met with an error on section (7) regarding pets, which stop her from moving forward to pay the application fee. We called a few times and was told the system was down and to try again.

On Saturday, October 15, 2022, my son visits the rental office, turns in his housing document to property manager Tinishia Foster and was told she didn't have access to everything in the system, but Syndey would get back with him on Monday.

On Monday, October 17, 2022, my son called again in reference to the error

and was advise that the system needs to be rebooted and someone would call him back to retry, so that the application fee can be process.

Today, October 18, 2022, we are all trying to finalize the process to submit the application fee an again is met with an error. We are also then informed that the property is no longer available. That someone else has applied for 4818 Carmine, 1 bedroom.

I called and spoke with the property manager to be told that the property could not be placed on hold. That it is a first come, first serve basis, which is literally absurd. I asked Ms. Foster why my son wasn't given proper assistance and was it because he's applying with a housing voucher that he was given such dismissive attention.

I would appreciate a response to this matter, but as it appears he was discriminated against.

Agnes Jones

[protected]

The present rental associate (assistant manager) has told me that I did not renew my lease, however, I don't have the lease, nor the renewal and the death certificate of the roommate who lived here and left 5 years ago. This apartment is my home for the last 11 years and though I don't own it, I had planned to stay here for a long time. Unfortunately, the new staff has to come into work with animosity in their souls toward people they don't know and give us a hard time about semantics. I always pay the rent and I cooperate with the rules but for some reason, the rental staff gets aggressive with me when it comes to the rent whether I pay it the way that they order me to pay it-- not according to the rules. I am an older person and have enough income to pay the rent and I just want to be left alone, pay the rent, and take care of my place the best I can. I don't bother anyone. Each year there is confusion about the primary leasee because he left in 2017 and though I gave notice in writing that he left, the staff says something new every year about what I need to do to stay here or pay here. The roommate never paid rent, I did and my name is on every payment. What can I do now?

Morgan Properties have stolen money from my account I have been trying to contact this company and left multiple messages in regards to my rent being paid and the property I stay in are saying that no payment has been made and I have paid my rent through the Morgan Properties app not to mention a confirmation number has been sent to my email address stating rent was paid, I contacted my apartments and the staff indicates my rent is still owed someone has stolen and has my money, my bank has already sent me the confirmation transaction where the money was took out my account, I will take this to legal matters and report this company as fraud as soon as possible, I have called and no answers.

About 4 months ago May 21st 2022 I sent in a work order within 2 weeks of me moved in, that there was a leak in the ceiling, and was told by The maintenance member (I don’t know his name but I believe it starts with a L) that he will let The maintenance manager know and they will “set up a time and day, for a third-party company to come out and check out the leakage”. I was content with this message moving forward. Then on June 14th 2022 about 2 weeks later, I requested another work order because no one ever reached out to me to set up a date or kept me updated with anything. I proceeded to send out emails personally to the property itself instead of talking through the maintenance team. I sent an email on June 20th, 2022 and got a response that stated “ The buildings that are having the roof repaired were scheduled to be repaired at the time of the inspection of the property. At the time that Morgan took over the property the repairs were scheduled by the corporate office. We are working on scheduling roofing repairs for the community through the local office.” And I was also content with this message yet still concerned because there no sense of urgency and update. Fast forward I sent another email… on June 29th… still no ETA on nothing at all. But I did get an email back from Hampton greene that stated “ My property manager is out of the office currently, but should be here sometime this afternoon. I will check in with her to see if roofers have given her an ETA on when they will be out.” Months later the problem has progressed excessively, as you can see in the pictures the mold and leakage has grown and spread throughout that side of the bed room. Also just cleaning up the mold and not stopping the actual problem that’s causing the mold isnt actually fixing the problem. Well… that’s just covering it up and the mold will keep coming back. I’ve sent you guys numerous notices, that there’s a problem in the apartment, and My husband is showing signs of illness and health issues and no one is trying to help. Oh and I already spoke to the property manager and that hasn’t changed anything

PEOPLE ARE NOT SAFE HERE! DOGS ARE NOT SAFE HERE!

I have lived at Morgan Properties for over 3 years in a single bedroom apartment.

As of this date, there has been a leak in my ceiling and running down my walls for over 2 weeks. Every time I call for someone to fix it, they say they fix it and leave, but it comes back the next day. After asking several times for a professional plumber to come out, the manager still refuses. I still have a leak in my ceiling and no one will help us fix it. Walls are falling apart and shelves have called down due to the water damage. Management doesn’t seem to care.

In addition, my lease was violated by management when they illegally entered my apartment. My animals were insecure in my house as I was at work. The contractors were allowed into my apartment without anyone home and without notifying me.

I have lived at The Boardwalk at Westlake for 3 years and I’ve never seen anything like I’m seeing now. I pay $591/month for rent in a 1 bedroom apartment that is literally only worth $591/month. I will attach pictures! This new company bought the apartments and raised my rent to $1260! This is without utilities! $669 difference for what? Nothing is updated at all and not to mention there is no notice given to find something else to move in to. Indianapolis has already got a homeless issue and now you’re going to just add to that. These rich know it all people from The East coast are going to come here and do us terrible! They have to be joking! Not one of these people walked through these raggedy apartments to think they are worth more than $1 more than what we already pay. I’ve been telling them about all the stuff wrong with my apartment but do you think they care? No way! It’s all about the money! Money this neighborhood doesn’t have. You should’ve done your research!

I've just gone into my second lease in the apartment I'm currently living in and in my previous lease, I had a couple of instances that caused my online payment portal to be locked, which meant that I had to use WIPS to make my rent payments. I did that for around 6 months and was told that when my next lease started, my account would be opened again for online payments. It was getting close to the first of the month and I was not seeing my account open for online payments so I visited the office to ask when the portal would be unlocked. I was told that I could use it to make online payments on the first of September when the new rent charges rolled onto the account. But they failed to mention to me that any autopay that had been set up previously would be drafted as soon as the account was unlocked for online payments. So on the first of the month, the wrong account was charged by the auto-pay mechanism, without my knowledge. It looked strange that I had a $0.00 balance on my account when I knew I had rent due so I send a message to the office's text line asking about the dilemma, never got a response. It was only when I got a message from my bank stating that a charge had bounced due to insufficient funds that I realized what was going on. I had already set up/connected a new account to the resident portal that I wanted to use to pay rent payments online with so I just submitted a "One Time Payment" for the entire rent/utilities amount hoping it would balance out with the bounced payment. But all of this was taking place during labor day weekend so banks were non-responsive. Even though I technically saw the issue, corrected it by resetting auto-pay settings, and paid rent on time, I received a late fee on my account and the online pay features became locked again. I called the front office as soon as I saw the late fee but went to voicemail a total of 5 different times. After work, I went to the office, PHYSICALLY but even though I was there well within the office hours, they had locked the door. I could see them through the windows at their desks. I called continuously after that until I got a response, after about 6 calls. I explained the situation and asked for my account to unlocked so I didn't have to use WIPS again for another 6 months. The property manager said it was my fault that I didn't change my auto-pay settings prior to my account unlocking on the first and that there was no way she could unlock the payment option. I was understanding of this issue but still asked if I could have the late fee waived because you can clearly see that I had submitted a second rent payment within the allotted time to pay. She said she couldn't make that exception for me since it would be unfair to other residents. I understood that completely and asked if she could tell me what would happen to my account from here. She said to use WIPS to pay the remaining charge from the late fee and to just "wait and see" if my account would unlock itself after the whole thing was resolved. She said to check back in with her after 3 or 6 months depending on the time my account would be locked for. Since this was an issue from my previous lease, she said it would probably be 6 months. I was absolutely in shock because this is a $200 expense I didn't expect to have to pay. And to make matters worse, when I checked my account, now that it's locked again, it gives me NO ABILITY WHATSOEVER to change my autopay settings so it literally wasn't possible for me to avoid this issue. I asked well in advance for help with my payment account so I could get my new debit card set up to pay rent EARLY! And when I sought out that assistance well before the first of September, I was literally just told to wait until the 1st to see if my account would reset itself by the property manager. I'm not saying it's her fault that I didn't know the auto-pay settings would still be in tact after the account hadn't been used for online payments for HALF A YEAR, I'm saying that it would've been nice to get some sort of warning or be clued into that fact so I could've better prepared for the auto-draft. Even if the late fee can't be reimbursed, I just want my account to be unlocked so I don't have to take a giant stack of cash to CVS every month just to pay my rent. I thought I was over this issue and had things figured out until this happened and I'm losing my respect for this management. I have literally no idea why you'd make it HARDER for me to pay rent. It's extremely predatory to put residents in these predicaments.

I was a resident of Windsor Lake Apartments in Illinois as of 08-23-22. I was charged on 8/06/22 and I don't know what that late charge is for and had paid the rent bill/ utilities. I am no longer living there so why am I receiving due payment for 9/1/22 in utilities. I have bank statements to account for these dates and e-receipts from the portal that was paid on time. The portal has been charging more fee as the day goes on and the club house management has not corrected these charges. I seem as though they are ignoring my portal account and questions. There are a lot of inconsistencies with these numbers on the portal. If this keeps persisting, I will fill a complaint to the Housing and Urban Development (HUD) of Illinois for making fraudulent fees to their tenants. This is not good practices; people are still feeling the affect that this pandemic caused. At the same time trying to save money to pay for other expenses outside of housing bills.