Monitronics — Cancellation of Service
I signed a 3 year contract for Monitronics service through Secutiry One Alarm company on 7 July 2007. The system has worked sporadically over the years. I even discovered during a service call that was made in 2009 that my system was not being monitored because I had switched to a digital phone service with Comcast which was incompatible with the system. None-the-less, I continued to pay for service. I called Monitronics on 30 March 2011 to cancel my service. Per my phone call to the Monitronics customer service representative at 1:20PM on 30 March 2011, I cannot cancel over the phone, but must do so in writing AFTER they send my new password in the mail, and then only after 30 more days of service. I want my service canceled, and canceled now. I did not change my passcode and I am not waiting to incur yet even more charges for a service that is not working and that I do not want. If it changed subsequent to this, it did not do so with my knowledge or approval. The original reason for my request to cancel is that I have not used the system for over a year as it had been deactivated during remodeling and it never worked properly before or since. However, after speaking with the Monitronics customer service representative and going through all the hassles of getting my service disconnected, I am now canceling for poor customer service and despicable business practices. I have contacted Monitronics, the Better Business Bureau, and my local state Representative to let them know of Monitronics questionable and predatory business practices that prevents one from discontinuing service in an expedient manner without incurring additional costs. I surely will never even consider Monitronics service again nor will I ever recommend its service to anyone else. Monitronics should be embarrassed and ashamed of the way they treat its customers - or should I say its former customer. I have complied with all the requirements the customer service representative said I needed to do in order to cancel my account. I expect immediate cancellation and immediate confirmation from Monitronics of the same. This is clearly an abuse of policy in order to continue billing for a service that should be discontinued as easily as it is to set up. Tell everyone you know: DO NOT USE MONITRONICS FOR ANY REASON - EVER!! I notice that the Complaints Board and other forums are full of complaints about Monitronics poor service and predatory business practices so buyer beware!!!
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