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Money Networkwon't release my money

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My pay went on this "money network check acct. " for about 3 months. I didn't use the card because of a transaction fee to withdraw my money using the card. I waited until all my money was done going on the card so i could withdraw all with one check. A few months went by and when i called to find out the total, they said that the account had a hold on it. To release this hold i had to fax my ss card and a license. I did this. Then i called and they said i had to fax them a copy of my passport because of the "patriot act". I am 17 and don't have a passport. I was then told i needed to give them a school id or a credit card. So again i faxed my license and a credit card. When i called back they said they never received this. Now i have faxed to them all three, license, credit card and ss card. Now they have said that my address is different on my license then it is on their file. So they cant release my money again. Even my district manager called and got the run around. Now what do i do. They owe me three months pay!

  • Updated by Desi G · Jul 28, 2017

    Can't Remember The Password

  • Updated by peechez247 · May 01, 2019

    Case # CMSCMS201904260508559180 FOR UNAUTHORIZED CHARGE

Responses

  • Br
    brdrk Sep 15, 2009

    Money network has the worst possible customer service ever. It's been almost 3 weeks that I've tried to get my money from them. I called to cancel a check that was lost and they said I would have to wait 10 days which is fine. Called 10 days later and they said it would be 3 days for it to credit back. A week went by. Called again and they said nothing was done to it previously so I had to wait 3 more days. Still waiting for my money. The customer service people just constants apologize "Sorry for the inconvenience. Sorry Sir." Over and over again. They should actually do things right the first time. America needs to stop outsourcing.

    8 Votes
  • Mo
    moneynetworksucks Oct 16, 2009

    same problem. my money is on hold for THREE DAYS!!!

    I have bills to pay now. They wouldn't even let me speak to a supervisor.

    5 Votes
  • Bu
    Budweiser Dec 05, 2010

    You can make a complaint with Visa they are guaranteed to protect your money, look up Visa toll free number.

    5 Votes
  • Xh
    xhack2 Jan 05, 2011
    This comment was posted by
    a verified customer
    Verified customer

    first of all, some debit card systems have limitations on inactivity. some will outright shut down the card and send you a check. the account was luckily only on hold, maybe it was simply being confirmed if the user is still active or perhaps auto upgraded due to inactivity so the automatic card system will deduct fees and eventually shut the card account. again others will simply shut the card outright. now for all banks upgrades to visa requires the patriot act amended banking requirements...

    "Title III of the Act directly impacts financial institutions and amends several sections of the Bank Secrecy Act. Section 326 of Title III requires financial institutions to create and implement what is referred to as a customer identification program or CIP"

    -2 Votes
  • Ni
    nicole bilbao Jan 17, 2011

    Money network has my money on hold for two months. I've scanned my SS and my number. They said they never received. I've faxed this around three times. When i call customer service they dont do anything to help except say that the last 6 digits of my social security number are wrong. I dont know what else to do, it's not like they have an office where i can complain personally.

    3 Votes
  • Mi
    Michelle T Martin Mar 06, 2011

    Im going thru the same thing with moneynet they told me to fax info due to them verifiing my address, Ive faxed my ss#, dl#card, and then they told me to fax copy of check stub, then they told me to fax copy of letter from my sister stating I live with her, did that, money net claim they never got it, there should be a law suit aginst moneynet. contact me at [protected] / or [protected] something needs to be done../ just imagine them holding on to thousands of customers financial funds .THERE NEEDS TO BE A PITITION STARTED NOW..I live inthe Dallas Area and this is affecting thousands. maybe millions of individuals

    3 Votes
  • Ca
    Catherine4444 Aug 09, 2011

    I went throught the exact same thing! i'm 17 and when i told my dad about it (hes an attorny) he was sooooo mad. he called them up and said there is no reason for not giving me my money. he asked for the supervisor and she gave us a fax number to the bank of money network. I had to send a call back number, address, and signature to close the account and get my money. the best part is thought if they send me even one cent short they are going to be sued. they can not deny you your hard earned cash!

    6 Votes
  • Fy
    F***You Sep 24, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Send a letter to your court system in your area, I am taking them down, but it will help if more people actually send written complains about them that way it is on paper, so sue guys, sue...They need to be shut down, and all of us have the power to...

    4 Votes
  • Fy
    F***You Sep 24, 2011
    This comment was posted by
    a verified customer
    Verified customer

    My girlfriend has the same problem with them, but talking about it on a site, doesnt help taking legal action against them, so all of us need to complain to whoever allows them to operate...FYI...the people that try to tell you how they never had a problem with the card, and how it is so awesome using this card, are the actual people that work for that company...do not let them fool you...

    3 Votes
  • Fy
    F***You Sep 24, 2011
    This comment was posted by
    a verified customer
    Verified customer

    If you guys want to start a petition, e-mail me at [email protected] can shut them down...

    7 Votes
  • Ja
    Jackie Briggs Dec 02, 2011
    This comment was posted by
    a verified customer
    Verified customer

    here is my story and personal problems with money network out of TN, it all started when my account with them was hacked into and i reported it. I went thru all the steps you take by filing a dispute, now they will not release my 400.00 dollars till after January 13th of 2012, and my money was stolen from my account in the middle of November, to make matters even worse, my dispute represenitive will not return ANY of my phone calls Im so pissed I cannot see straight.. I don't know what to do except burn their phones up all day to find out why they cannot put MY money back on my account...

    2 Votes
  • Fa
    Faithhope Aug 19, 2017

    @Jackie Briggs Its not money network who got your money. Its the merchant itself. You should be responsible for your own card. If you have a dispute, settle it with the merchant

    -5 Votes
  • Ka
    Kawhite1230 Dec 13, 2019
    This comment was posted by
    a verified customer
    Verified customer

    @Faithhope I have spoke with the merchant and have been workingvwith them i know for a fact the money has been returned to money network they still refuse to give me my money

    0 Votes
  • Ma
    MadAmericanWife Feb 26, 2012
    This comment was posted by
    a verified customer
    Verified customer

    My money was stolen at a gas station in Santo Domingo, Domminican Republic.How did the thieves get the PIN and the card number, I was never out of the US.I have done everything the Money Network has told me to do, to return the money, but they have not returned all the monies that were stolen.It has been over 30 days, now.Fees have been charged to my card for everything from "Lost card", it was not lost...to talking to a LIVE person at Money Network.My Account summary sheets do not have the correct balances on them.I call Money Network every week and have even been to the local police to try to get my money back.Still no response, from Money Network, on the "Lost Monies".I have even contacted the Better Business Bureau in Denver Colorado to try to get this issue resolved.They need to be shut down, I agree.

    3 Votes
  • Ih
    Ihatemoneynetwork Jun 02, 2012

    This is the worst company ever !!! As soon as my funds are released I will no longer do business with them

    6 Votes
  • Qu
    quackpak Jun 29, 2012

    isn't this bank owned by WALMART?

    3 Votes
  • Ka
    Katiemonnetworksucks Apr 15, 2013

    They have had a hold on my account for OVER two months! Get direct deposit if your job only offers money network. They asked for Id and SS card faxed it then they said they needed a bill with my fiancé's name on it with his signature stating I lived with him and they told me the bill had to be notorized. Soo insane. I work hard for my money and they are withholding it for no reason. It should be enough at I validate who I am.

    1 Votes
  • Ca
    cassondracole Aug 31, 2013

    Unable to transfer my balance to my debit card. Can't find no dollar general or. Money network card in not one store. Can't reach customer service unless I have a money network card. I have a reload pak I cannot use or I cannot get funds transferred to another card. Even the store i purchased the money pak from don't even carry the debit card that works with the money network pak.

    1 Votes
  • Jo
    Joy Allard Sep 03, 2013

    Money Network Sucks! Where is my money for the money network voided check. They said 24 hours or 38 hours. Get off your lazy ### and put our money back on our payroll account. It is so easy and fast to subtract or money, but so so hard and slow to put money back on our account.

    3 Votes
  • Mi
    mike2868 Sep 17, 2013

    http://blog.visa.com/2013/03/06/a-proud-day-visa-named-one-of-the-worlds-most-ethical-companies/#comment-1301754

    blog to visa's web site

    0 Votes
  • Yo
    your ex-customer Oct 25, 2013
    This comment was posted by
    a verified customer
    Verified customer

    Money Network sucks!!! hate them!!!

    5 Votes
  • Ha
    hazelm Feb 07, 2014

    Money Network received my tax refund through direct deposit on 2/5/2014. I called on 2/7/2014 to ask why the funds have not been released yet. There is a hold on my money to not be released until the 10th. Asked for a supervisor to take the hold off of my account and was told some ### about she has verified my IRS information and they have already notified me of the 14 day waiting period (lies and more lies). She then told me that I should be happy that they are releasing the money on the 10th, they could hold it until the 15th if they wanted. Lesson Learned. Money network is a scam, they are holding our money purposely. I assume the longer they hold it the more interest Meta Bank makes off of it. I will never use this ### again.

    4 Votes
  • Ma
    Maryutmom Mar 17, 2014
    This comment was posted by
    a verified customer
    Verified customer

    FYI...I called to get this account closed now that it is down to .39. It was opened by my husband's employer who did not get his direct deposit information entered in a timely manner. I was provided with a fax number to fax in a request to close the account ( They insisted it could not be closed by phone which is crap). I faxed the request to the fax number they provided 2 weeks ago and the balance still shows as .39 as of today. Apparently they lie about this too. When I got a customer service agent on the phone, he refused to verify a fax number I had already been given which immediately threw up a red flag. He said I could Google it if I wanted it again. A fax number is not confidential account information and should be provided to anyone that requests it. I will be contacting the Office of the Comptroller of the Currency if I do not get this closed soon.

    1 Votes
  • Kr
    Kristal Jones Jul 24, 2014
    This comment was posted by
    a verified customer
    Verified customer

    My Carlot Took It Upon Themselves To Use My Credit Card Information To Withdraw 20 dollars Which Wasn't Authorized By Me So I Called To File A Dispute I Faxed My Dispute Over 4 Times It Kept Saying No Response So I Asked If The Fax Machine Was On ?
    Come to fine out The Fax MaMachine Was Down ...
    Like why did it take a different representative To Tell Me That ?
    So They The Gave Me AN email Address email it over did that & they still haven't received the email as of this morning II am out of gas for work They need to do better if the ###ing Fax machine was working my money would have been on my card !!!

    1 Votes
  • Br
    BriNic Dec 08, 2014

    Money network placed a hold on my checking account, & they asked me to fax in proof of this & that, did it, now they saying my address don't match because I am in college, I have called there & spoke to many different reps, they all give me a different reason as to why my hold cannot be lifted! I need my money, I am in college! I want to file a formal complaint against this bank, this is nonsense! Reps are not professional at all.

    2 Votes
  • Ca
    catlin gilbert Dec 18, 2014

    im having the same problem how do i file a complaint ?

    1 Votes
  • Ra
    Ralph Matsinger Jan 06, 2015

    Money sent me a check #[protected] for $6.49 for what was left in my account that was closed. But as you can guess what happened, It BOUNCED!!! I contacted them and they said to sent them a copy of the "HOT" check and they would issue another check. I did all that! But a replacement check has never has been received and if so it probably would have BOUNCED as well.
    I am retired and manage to barely survive on a very small fixed amount. And then a supposedly major "company " STIFFS me with a HOT check. Are they that short of money that they have to pick on poor retirees? I sure would never sign up to do any business with this type of shady corporation. They should be fined and put in jail!!! I guess my next step is to filed a complaint with a governmental agency regarding their questionable procedures and actions. They must be pretty hard up for money to issue a "HOT" check for such a small amount. Beware of doing any business with them.!!!

    3 Votes
  • Sh
    Shavita Rucker Jan 10, 2015

    money network are ripoffs they take your money out of the account with no explanation to why overdrafting when you can't overdraf yourselfdon't provide you with much information just take your money and do what they want

    1 Votes
  • Ke
    Kennalso2 Mar 08, 2015

    This scamming outfit owes me over $1, 500. Due to treating me in the same manner as previous posters at this site, I have reported them to the TN Attorney General, TN Dept. of Financial Institutions, TN Bankers' Association and the Federal Consumer Protection Agency. If everyone who has been cheated by this outfit would do the same I'm betting that they would either be out of business in short order or at least operating in an ethical, honest manner.

    1 Votes
  • Sa
    san anto Apr 26, 2015

    This is all bull s!! I dont understand how this company could do this. They put my card on hold so i called and they said that i need to send my ss and my id to prove my identity which by the way is stupid to be sending my things like that. 3 weeks later i got no call or the hold didnt get lilfted. So i called again and said i had to write it in a piece of paper like are you serious? I dont have time for that. I have a whole bunch of stuff to do. So Money Network yo can kiss my ###! I will get my money!

    2 Votes
  • Ka
    Katrina46 May 28, 2015

    Had money stolen off my card and used in another state hours and mintues before or after i used my card.Been using this company for about 2 to 3 years now and everything i have done has been in one state.

    I had to wait till the transaction posted then wait 3 to 5 business days to get the form to dispute the 6 transaction. Then send the form back and wait 7 to 10 business days to get my money. Now i can't pay bills or take care of the things i had planned. In total its going to be almost a month from the time the claim started by the time i get my money.

    Crazy how easy it was for somebody to take my money but take money network a month to realize it was not me.Dont use this *** just find a card that will protect u from theft.

    1 Votes
  • Le
    lezav May 30, 2015
    This comment was posted by
    a verified customer
    Verified customer

    I just got scammed by "personal money network" today and I guess it was my own fault just because of desperately needing money to pay off some bills. .anyways I guess I learned my lesson but I have a question for anyone here. .when I told them I wanted to cancel the application they told me that they were going to file a report where I could be charged as a felony because supposedly money is waiting for at a western union. .which obviously I don't even have a tracking number nor have I picked up any money. .what should I do? ?

    1 Votes
  • Ma
    MaKayla Quinn Jun 08, 2015

    I can use my money network payroll card anywhere except redbox. It tells me that it cannot authorize my card whenever I go to check out movies. I had the same problem with the ADP Total Pay card.

    0 Votes
  • Re
    Redboxcare Jun 21, 2015
    This comment was posted by
    a verified customer
    Verified customer

    Hey there, Redbox accepts all major credit and debit cards with both a logo and your name encrpyted on the card. If you'd like, please email [email protected] and we'll check into this for you.

    0 Votes
  • Ty
    Ty-ray Jul 05, 2015

    I was supposed to get payed on July 3, 2015 and so I called them and all they said was that we are having delays with our system, so I called them back the next day... They say that I have 2 separate accounts when I've only made 1 and all of my money went on to the second account they say they are going to send a new card but not close the other accounts or transfer my money to the new card they are going to send me so at this very moment I don't know what to do... This is very annoying!!!

    1 Votes
  • La
    Lau5raa Sep 03, 2015

    Does any one have the fax number I am in Ireland and cannot contact there number as it won't accept Irish calls. I am owed 2 grand and need to pay my college fees

    1 Votes
  • Jo
    Johnnie Ray Timmons Dec 04, 2015
    This comment was posted by
    a verified customer
    Verified customer

    Getting the runaround here as well... tried making a payment for a prepaid phone system, which was unsuccessful TWICE. The phone company says there is NO charge, but that it could take up to a day for the money to come back to my account. However, our lovely Money Network people try telling me it can take up to three days for the money to be returned. Three days?!? So I wait the three days and call back... as the money has NOT been returned to my card. Now they're saying to 'expedite' I can have my phone company send a faxed letterhead to them to release the money, and it would be released that day.

    Someone's GOING to give me my money, either right now or after I swarm social media with how horrible this card company is.

    0 Votes
  • Sa
    Sabella Jan 01, 2016

    My husband and I are going through this now. It's been over a month and we have sent/faced everything they ask for and still they say they never received the fax..can someone point me in the right direction as to where or whom to go to? They are scammers and I'm ready to do whatever it takes amd take action we just don't know who to go to

    0 Votes
  • Ro
    Rose Howard Jan 12, 2016
    This comment was posted by
    a verified customer
    Verified customer

    After having my card for 6 years, money network put a hold on my account, stating the name on the card doesn't match the employee name from my employer. I faxed in drivers license, engineer license, bills with my address and name, pay stubs and after two weeks I still can not get my money! My bills are now behind, I don't know what to do. This is a scam!!

    0 Votes
  • Ja
    James Clemans Feb 26, 2016

    What a scam, run from ADP Total Pay Card, Money Network, Metabank Cardholder services. Mimi's cafe messed up her SS# so card can't be used for her wages. Called them we faxed info but they gave us wrong fax number, we then refaxed but they said they couldn't look it up. It's been weeks, sometimes they put on hold and hang up. Won't give us to a supervisor or manager, will not give out names or phone numbers to call back so you have to go through same broken system every time. Horrible customer service, worst I ever seen. Unbelievable. Run from them. Report to every BBB and state agency.

    0 Votes
  • La
    Latrice Stanton Mar 18, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I'm so upset today March 18th 2016 I've received a paycheck in my account $516 and when I woke up it was only $50 in my account they told me that it was a glitch in the system and there's nothing they can do about it they will investigate it I'm telling them that I live paycheck to paycheck and have 5 children I work very hard for my money my child needs Pampers food and I have a bill that needs to be paid today and if I don't pay I have a late payment fee 00 $50 what am I supposed to do about that they told me there's nothing that they can do 3290 days to investigate but that's my hard earned on money this company needs to be shut down immediately or more laws need to be passed by the government on how they can do customers let's all get together and send a complaint 2 the court system or two the government

    1 Votes
  • El
    Elder Karen Fountain Mar 29, 2016
    This comment was posted by
    a verified customer
    Verified customer

    One of money networks card machines did not dispense my money when it was suppose to. I called them and told them and they said they could not do a provisional credit they had to send a dispute form wgich i would not get until 3-5 days. Of course i told them i know that they could do a provisional credit but this same SUPERVISOR BENJAMIN said they could not!!! So now im calli ng a lawyer for a lawsuit against money network. I URGE EVERYONE WHO HAS A DIRECT DEPOSIT WITH MONEY NETWORK TO SHUT YOUR ACCOUNTS DOWN BECAUSE THEY ARE STEALING PEOPLE'S MONEY..!!!

    0 Votes

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