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Mohawk CarpetingDefect in Carpet/Warranty refusal

We purchased Mohawk Tornado pile carpeting from Lowe's. After about three weeks, the carpeting in the hallway started showing a very strange streak running about an inch wide and about 4 feet long. The carpet fibers were going in every direction and the carpeting seemed discolored on that streak. We contacted Lowe's customer service and they sent over a representative to take a look. He told us he had never seen anything like this before, and sent the information to Mohawk. In 2 days a Mohawk rep came by to look at the situation, and immediately called the area in question a result of something called "shading". I asked what that was and he said uneven wear. The carpet had only been in the house for three weeks and it was worn?!?!? Well, after all of the fighting, Mohawk refused to honor their warranty against defects, even though Lowe's backed up our assertion that the carpeting was defective. Lowe's felt bad about the situation, and offered replacement carpeting for our hallway, and of course we jumped at that. We ordered a totally different brand and will NEVER buy Mohawk again. They do not honor warranties. Lowe's however, has a lifelong customer.

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  • Ne
    Newintn Mar 22, 2011
    This comment was posted by
    a verified customer
    Verified customer

    We bought a whole houseful of Mohawk engineered hardwood flooring from Lowe's. It is horrible. Color coming off the edges. Top layer is lifting in places. The boards don't reach edges of the walls or doors in places. We have dogs and they scratch it even though I trim and file their nails every monday. Heaven forbid you drop something or spill liquid. We were told by the salesman this was the toughest thing available and to damp mop it. We find out after having to get an inspector because Mohawk and Lowe's say it's all our fault the floor is bad that you aren't supposed to damp mop with water but use their chemical cleaner. Don't buy this flooring it's not for real people with real lives.

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